Associate Vice President for Infrastructure and Auxiliary Services, Campus Services

28-Oct-2024

Associate Vice President for Infrastructure and Auxiliary Services, Campus Services

Campus Services

67216BR

Job Summary

Harvard Campus Services is dedicated to supporting the University's mission by providing essential services that enhance campus life and facilities and facilitate academic and professional activities of students, faculty, and staff. Campus Services oversees staff and graduate housing, real estate, district energy and utilities, facilities management, sustainability, capital projects, dining, transportation, event services, and international supports home and abroad, ensuring that all operations are customer-focused, efficient, and aligned with sustainability practices.  The majority of these non-academic services are offered to University customers on a fee-for-service basis.

The Associate Vice President for Infrastructure and Auxiliary Services will play a crucial role in shaping the physical and operational landscape of the university that is comprised of 3 campuses and 600 buildings. This role will oversee a budget of approximately $300M, driving innovation, and ensuring the highest levels of service and satisfaction. 

Position Description

This position requires a visionary leader with a passion for excellence and a deep commitment to the university's values and goals.  This is a newly formed leadership role responsible for overseeing the planning, development, and operation of the campus’ infrastructure and auxiliary services, combining teams totaling ~800 individuals (union and nonunion). This position will ensure that facilities, infrastructure, transportation, and auxiliary services are aligned with the university's strategic goals, providing a safe, efficient, and engaging environment for students, faculty, and staff. Areas of specific subject matter responsibilities include: 

Parking, Transit and Fleet Services:

• Provide leadership for the team managing campus parking facilities, commuter choice, fleet services and transit and charter services.
• Develop strategic initiatives to enhance parking and transit operations, ensuring optimal service delivery utilizing technology and data.
• Foster partnerships with local transportation agencies to improve public transit options and efficiency.
• Champion sustainable transportation initiatives, including fleet electrification for Campus Services and schools, and oversee commuter choice programs that promote eco-friendly commuting options.
• Work with University stakeholders including University Benefits office to ensure alignment with university needs.
• Lead the development and implementation of commuter choice programs that incentivize alternative transportation methods.
• Collaborate with external partners to secure benefits for the campus community and enhance commuter satisfaction.
• Oversee data collection and analysis and feedback to evaluate program and operational effectiveness and guide future improvements.

Energy & Utilities:

• Oversee the management team responsible for district energy facilities that supply essential utilities to the campus.
• In partnership with the Office for Sustainability, lead initiatives to integrate renewable energy sources, as we transition to fossil free system, in our district systems and overall utility strategy.
• Ensure the continuous reliability and efficiency of energy systems, supporting the need for programs to run without interruption.
• Oversee the review of large capital projects for adherence with best practices in energy and facilities and coordinate Campus Services’ coordinated comments on large capital projects. 
• Support the University’s procurement strategy for utility procurement. 

Facilities Management Operations:

• Guide the facilities management team in maintaining and enhancing the physical campus environment, including but not limited to building operations and maintenance, custodial cleaning and event setup, landscape maintenance, fire safety, and recycling and waste management.
• Establish and uphold maintenance standards to ensure a safe, clean, and welcoming campus.
• Leverage technology to streamline facilities management processes, preventative maintenance and increase operational efficiency.  Support best-in-class operational technology strategy informed by on-the-ground feedback and cutting-edge sustainability and efficiency needs.

Additional Auxiliary Services 

• Direct the management of the Campus Service Center, ensuring it serves as an effective resource for student, faculty and staff needs.
• Set high standards for customer service and operational efficiency within the service center.
• Oversee the University’s ID card strategy and services.
• Implement innovative solutions to modernize service center operations and improve user experiences.

Job Specific Responsibilities continued in Additional Information...

Basic Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field; Master’s degree preferred.
• Minimum of 12 years of leadership experience in facilities management, construction, transportation, or auxiliary services, with experience overseeing large, diverse teams and operations.

Additional Qualifications and Skills

Additional Qualifications:

• Proven track record of managing large-scale infrastructure projects and auxiliary services.
• Strong leadership, strategic thinking, and financial acumen skill, managing complex budgets. 
• Strong communication and interpersonal skills. A “people first: manager who can communicate clearly, listen actively, and build rapport with all employees at all levels of the organization. Experience leading change management initiatives critical.
• Fosters a team environment and values diverse input to achieve goals; embraces professional development and continuous learning for staff.
• Basic knowledge of regulatory requirements and best practices in parking, facilities, utilities, and auxiliary services management.
• High level of emotional intelligence. Sense of humor.
• Track-record of adding value to teams with dynamic responsibilities led by experienced subject matter experts.
• Experience in large, complex higher education or medical institutions, or other related environments preferred. 
• Lean Sigma Six or other related certification or knowledge preferred. 

Additional Information

Job Specific Responsibilities continued...

Additional Auxiliary Services:

• Supervise the operations center team, coordinating comprehensive support for campus management across the schools and units 24/7.
• Ensure the operations center is equipped to respond effectively to emergencies and maintain campus continuity.
• Oversee the teams responsible for mail and print services and select other ancillary services.

Cross-Cutting Responsibilities:

Infrastructure Management:

• Oversee the maintenance, operation, and improvement of campus buildings, grounds, and infrastructure, on a fee-for-service basis.
• Develop and implement comprehensive facilities management practices that include preventive maintenance, energy management, and sustainability initiatives.
• Collaborate with academic and administrative departments to meet the current and future infrastructure needs of the university, balancing service, sustainability, cost, and reliability.
• Foster project management best practices. 
• Ensure compliance with all local, state, and federal regulations and standards.

Infrastructure Capital Planning, Construction and Renewal:

• Lead the planning and execution of district energy, utility, and parking infrastructure projects across campus.
• Work closely with architects, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the highest quality standards.
• Manage the capital budget for infrastructure projects, including the prioritization and allocation of resources.

Customer Service:

• Enhance the quality, efficiency, and profitability of services, ensuring they meet the needs of the campus community and support the university's mission by regularly engaging with University stakeholders.
• Implement customer service and marketing strategies to improve user satisfaction and engagement.

Safety and Risk Management:

• In partnership with Environmental Health and Safety, develop and oversee comprehensive safety and risk management policies for all infrastructure and auxiliary service operations.
• Promote a culture of safety across the new combined organization through training, communication, and compliance initiatives.

Strategic Planning and Budgeting:

• Oversee strategic planning for the areas of responsibility, partnering closely with other Campus Service and University leaders. 
• Prepare and manage annual budgets for all areas of responsibility, ensuring fiscal responsibility and alignment with strategic priorities.
• Set fees and rates for customers through a transparent methodology, utilizing best practice service level agreements where applicable.
• Develop and monitor performance metrics and make data-driven decisions to improve efficiency and effectiveness.

Leadership and Team Management:

• Serve as a member of the Vice President for Campus Services senior leadership team. 
• Lead a diverse team of facilities, energy, transportation, and auxiliary services professionals.
• Foster a collaborative, inclusive, and high-performing work environment.
• Provide professional development opportunities and mentorship to staff.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Cambridge

Job Code

361063 Administrative Manager

Work Format

Hybrid (partially on-site, partially remote)

Salary Grade

063

Department

Campus Services

Union

00 - Non Union, Exempt or Temporary

Time Status

Full-time

Pre-Employment Screening

CORI, Credit, Criminal, Education, Employment, Identity

Schedule

Onsite 4 days a week
Monday - Friday: 8:00am - 5:00pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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