BH Operations Support Assistant

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Time Type:

Full time

Department:

South End Washington Behavioral Health

All Locations:

1601 Washington Street, East Boston

Position Summary:

The BH Operations Support Assistant plays a crucial role within the Behavioral Health Department Support Team. Reporting to the Operations Manager, this individual collaborates with providers and other personnel to guarantee the delivery of high-quality patient care. Key responsibilities encompass overseeing the department's internal referral queues, managing providers' schedules, handling in-basket pools, coordinating email groups, and performing various clerical or administrative duties to facilitate service delivery. This is a full-time position, Monday to Friday.

Duties & Responsibilities:

• Manage and monitor department’s internal referral work queues.
• Process incoming referrals received through the day. Verify insurance eligibility before scheduling appointments. Inform patient of any fees, co-payments, etc.
• Monitor and respond to the department’s in-basket or secure chat messages and email groups in a timely manner.
• Achieve the department’s daily goal of ensuring that provider’s schedules are fill to 100% capacity.
• Schedule, reschedule and canceled appointments upon provider or patient requests.
• Block provider’s schedule for approved time off.
• Canceling and rescheduling patients when a provider is out sick.
• Perform check-out process for patients. Checks out patients in the computer prior to the end of each day and enters requested follow up appointments upon check out.
• Mail appointment reminder letters and make confirmation calls for new patients.
• Sort out incoming mail, fax or scan documents.
• Daily completion of DAR report to ensure insurance verification and correct insurance plan is billed for all scheduled appointments.
• Management of daily Hospitalization/ED workflow.
• Maintain a professional, courteous, and positive manner with all contacts.
• Work collaboratively in relationships with co-workers, participate in achieving common goals, share knowledge and expertise willingly, and lend assistance as needed.
• Conveys information clearly in writing and orally, listen with empathy, accept constructive criticism/feedback, responds to inquiries accurately and in a timely manner.
• Deliver service in a non-judgmental manner that is sensitive to and respectful for the patient.
• Performs other duties as authorized. Makes optimal use of standby time.

Additional Duties & Responsibilities:

• Reads, understands and complies with all Standards of Conduct, Joint Commission policies and all laws related to position responsibilities and Employment at EBNHC.
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information. 
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.

Benefits:

• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• 401(K) RETIREMENT PLAN
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• PET INSURANCE

Starting at $19.55, and up to $29.33 based on experience.