Communications Hardware Specialist

Description

Pay Grade: K

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Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

We're seeking a highly qualified candidate for the position of Communications Hardware Specialistwithin the Office of Information Technology (OIT). The ideal candidate is experienced operating in a highly dynamic environment and can balance the needs of multiple stakeholder groups.  Candidate should have the ability to work with executives, create innovative solutions, and think strategically, while maintaining attention to detail.  
 
This role will support and maintain in-house audio-visual equipment and non-print media assets. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. This is an on-site position.   

This is a GRANT FUNDED position and is subject to available grant funds.   

Job Responsibilities

• Assist in the setup and facilitation of large-scale meetings across Zoom, Webex, and Teams. Ensure all technical aspects of the meetings run smoothly, including audio and video quality, connection stability, and user access.
• Assist in developing long-term strategies and capacity planning for meeting future telecom equipment and corporate technology needs.
• Performs scheduled inventory audits, preventive maintenance, software, and firmware updates on AV equipment.
• Supports staff with setups for users in event spaces and conference rooms.
• Sets up video conferencing on both permanent and mobile systems.
• Regularly inspect and maintain AV equipment to ensure it is in optimal working condition. Update software and hardware as needed to meet the latest technological standards and improve meeting experiences.
• Quickly identify and resolve technical issues before or during meetings. Provide technical support and guidance to users experiencing difficulties with AV equipment or meeting platforms.
• Work closely with the IT department and external vendors to ensure AV systems are integrated seamlessly with the organization’s IT infrastructure. Communicate effectively with team members and stakeholders to coordinate meeting setups and provide updates on equipment status.
• Document quick reference guides and standard operating procedures for communications hardware and software 
• Maintain up-to-date knowledge of communications and audio/video equipment contracts and supervise vendor  installations and upgrades.
• Advise on the purchase of new communications and audio/video equipment; assist with installation, testing, and deployment of communications and audio/video equipment
• Set up, configure, test, maintain, monitor, and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.
• Provide front line support for AV software/hardware problems.  Perform onsite analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including offsite repair as needed.
• Document instances of AV equipment failure, repair, installation, and removal.
• Build and maintain a spare parts inventory for all AV equipment.
• Handle incoming scheduling requests for AV equipment and setup.
• Transport AV equipment throughout facility as needed.
• Produce, dub, edit, and copy all AV media, as required.

Additional Job Requirements:

• This is an on-site position.
• Travel is required to 3 of our locations – 200 Piedmont, 1680 Phoenix Blvd, and 1549 Clairmont Rd. 
• Background check will be conducted.
• Must arrive on time based on designated work schedule.

Minimum Qualifications

High school diploma/GED AND four (4) years of experience in the installation and/or repair of computers, communications, and/or technical equipment in the area of assignment

OR

One (1) year of experience at the lower level Communications Hardware Spec 3 (ITT022) OR position equivalent.

Preferred Qualifications
•    Must be able to work a flexible on-site schedule based on customers' needs.
•    Comprehensive knowledge of the purpose and function of a wide variety of audio-visual equipment.
•    Experience providing audio-visual support in diverse technical environments.
•    Knowledge of basic audio-visual and IT troubleshooting.
•    At least two years working experience with facilitating, scheduling and setting up meetings using platforms such as Webex, MS Teams or Zoom.  
•    Familiarity with PA and projection system setups and installations.
•    Ability to lift and move equipment up to 50 pounds.
•    Ability to safely utilize ladders up to 8 feet in height.
•    A bachelor's or associate degree in a technology-related field.
•    AVIXA Certified Technology Specialist (CTS) or CTS-D/I is preferred.

Additional Information

The Georgia Department of Public Health commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
 
The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals.  A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
 
Employment Information

All approved teleworking employees must reside within the state of Georgia and depending on the responsibilities of the position, must live within reasonable driving distance of the agency’s primary worksite and beable to report to the office when required.   
 
Current State employees are subject to State Personnel Board rules regarding salary.
 
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DPH will contact educational institutions to verify degree, diploma, licensure, etc.
 
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
 
Relocation assistance is not provided.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
 
ADA Information

The Georgia Department of Public Health is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities.  If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
 
DPH is an Equal Opportunity Employer
 
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
 
This position is subject to close at any time once a satisfactory applicant pool has been identified.