Credit and Collections Supervisor

Position Purpose

Direct reporting to Credit and Collection Manager, this position is responsible to oversee and manage credit and collection of JCB Inc.

Major Tasks, Responsibilities & Key Accountabilities

• Perform high volume Accounts Receivable and Collection duties.
• Liaison with outside financing sources.
• Set up customer accounts and manage UCC’s filing.
• Ability to review accounts when needed, Credit approves parts and machines before shipping.
• Customer Service - Customer requests daily by phone, fax & email, reprinting invoices, credits & statements.
• Perform Account Reconciliations
• Printing/mailing Parts Invoices/Manufacturer Certificates of Origin
• Cash Postings - Daily Deposits if needed.
• Sundry Billings – Misc. invoices and credits
• Research and solve any customer account discrepancies.

Minimum Qualifications

• A bachelor’s degree in business or related field
• 5+ years of experience in credit and collections.

Knowledge, Skills, Abilities & Competencies

• Problem-solving skills
• Critical thinking

• Proficient in Microsoft Office software and ERP Purchasing system (preferably SAP)
• Comfortable in an in-person office environment
• Must be customer service oriented, flexible, and have a high energy level.
• Must have excellent follow-through skills.
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings.
• Desire and proven ability to learn and grow.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.  

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Other details

• Job Family Management
• Pay Type Salary
• Required Education Bachelor’s Degree