Health Services Manager

Position Title:Health Services Manager

Join our team as a Health Services Manager and lead a dynamic department dedicated to ensuring the well-being of youth in our care. You'll oversee the delivery of health and psychiatric services, manage a skilled team of healthcare professionals, and coordinate care in compliance with state and organizational standards. This role involves strategic leadership, hands-on supervision, and the opportunity to make a meaningful difference in the lives of others. If you're passionate about healthcare and ready to take on a leadership challenge, we’d love to hear from you!

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Pay and benefits

• 3 weeks of paid time off your first year.
• An additional 13 agency holidays.
• Access to life, dental and medical insurance.
• 401k with up to 3% agency matching.
• $67,340.00 - $70,761.60 for your first year, additional raises guaranteed.
• Monday - Friday, 9:00a - 5:00p. Flexible, some evening availability required.
• Join our company, where over 30% of our staff have been with us for 10 years or more.

Minimum Education and Skills

• Current licensure in NYS as a Registered Professional Nurse.
• Two years’ experience in health service administration.
• Drivers license for 1+ year

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Full Job Description

Job Title: Health Services Manager
Department: Health Services
Title of Immediate Supervisor: Chief Operating Officer – Child Welfare

POSITION SUMMARY: The Health Services Manager is responsible for coordinating all aspects of the Health Services Department and the delivery of health and psychiatric services for youth ensuring the health-related needs of youth are met and provides the direct supervision of the health care team to include the nurse, health services assistant, and other staff when engaged in providing health related services.

TYPICAL RESPONSIBILITIES/DUTIES:
1. Confers with and assists the Medical Director in formulating medical policies as required by the New York State Department of Social Services and other regulatory and accrediting bodies.
2. Provides leadership for health services staff to include the nurses and the health services assistant.
3. Supervises the health services staff in accordance with the organization’s policies and applicable laws to include: interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining, addressing complaints and resolving problems.
4. Responsible for medication management and ensure compliance with the medication administration certification of unlicensed staff responsible for assisting of youth with the administration of medication.
5. Ensure maintenance of accurate and complete healthcare records for all youth, to include the electronic health record.
6. Evaluates and maintains youth immunization records.
7. Make recommendations regarding the physical environment when it is necessary to maintain optimum health and safety standards for all youth and employees.
8. On-call for health-related concerns and provides triage/recommendations for staff.
9. Maintains current First Aid/CPR certification as provided by Agency.
10. Reports Child Abuse and Maltreatment as required by law and agency policy.
11. Assists supervisor in development of health-related policies.
12. Serves as a member of the agency Incident Review Committee.
13. Provides in-service education for staff when indicated and provides any needed training to unlicensed employees regarding health- related activities.
14. Responsible for contracting with community based medical providers for services for youth.
15. Carries out all functions in the RN or LPN job descriptions in the event that these positions are vacant.
16. Responsible for management and ensure compliance of operating certificates and required clinic internal audits required under Article 29-I (ex: CLIA, VFC, Controlled Substance).
17. Maintains professional development through self-directed professional growth activities.
18. Provides new employee orientation.
19. Attends all mandatory in-service trainings and supervision meetings.
20. Takes responsibility for professional growth through participation with in-service training designed to extend and upgrade the nurse’s performance of the duties.
21. Responsible for the typical responsibilities/duties of the RN/LPN job description.
22. Complies with the agency Corporate Compliance policy.
23. Attends all mandatory in-service training and regularly attends supervision meetings.
24. Maintains professional development through self-directed professional grown activities.
25. All other duties as assigned by supervisor.

Minimum Education and/or Professional Qualifications/Skills
Bachelor’s degree in nursing or health related field preferred.
Current licensure in NYS as a Registered Professional Nurse.
Two years’ experience in health service administration.
Previous experience in pediatric settings is helpful.

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc. is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
1. Ability to work effectively with youth, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
2. Ability to deal effectively with youth and/or families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Ability to interface with people (groups and individuals) and communicate within various mediums (logbooks, E-mail, telephone).
6. Proficiency with typing and computer skills.
7. Must have excellent organizational and communication/interaction skills.
8. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy.
9. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy.
10. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

POSITIONS SUPERVISED: LPN, RN, Medicaid Managed Care Liaison, Medicaid Treatment and Discharge Planner, Health Services Assistant