Housing Operation Director - Bowles Hall (Student Living)
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Bowles Hall integrates an innovative living-learning component on campus, featuring an on-site library, active learning spaces, and areas for classes, special programming, and study groups. Designed in collaboration with student and Hall leadership, Bowles Hall offers a unique home and experience for its residents.
Learn more about housing at Bowles Hall at www.bowleshall.com
The Housing Operations Manager is responsible for overseeing the overall operations of the Bowles Hall community, fostering a positive and collaborative partnership with Bowles Hall Staff and the Student Hall Association. This role directly supports the Hall’s academic mission and strategic priorities by working closely with Residence Life and University Facilities.
The Housing Operations Manager supervises approximately one full-time employee and 2-3 student staff, and manages a multimillion-dollar operating budget. This position acts as the liaison between Greystar, Bowles Hall, and the Bowles Hall Foundation, contributing positively to the living-learning residential experience of students.
JOB DESCRIPTION
- Key Responsibilities
- Oversee all fiscal, administrative, human resources, rent collection, and facilities management activities, with specific responsibility for maintaining and managing all 192 beds in the residence.
- Collaborate with the Student Hall Association to support the student experience.
- Serve as the primary point of contact between Greystar, Bowles Hall, the Bowles Hall Foundation, and dining services.
- Develop, implement, and monitor departmental budgets, student-focused systems, and processes that support student retention and align with Hall thinking and the operational and financial goals of Greystar and Bowles Hall.
- Lead, supervise, train, and evaluate staff responsible for managing facilities, maintenance, operations, and customer service.
- Work in partnership with Bowles Hall, Greystar, and other stakeholders to ensure successful facility management, operations, and occupancy.
- Attend weekly meetings with Bowles Hall and Greystar teams.
- Support the development of FF&E inventories, Capital Improvement, and Preventive Maintenance Plans.
- Actively lead the preparation of the annual operating budget and perform monthly revenue and expense forecasting.
- Ensure all units and public spaces within the residence hall are clean, well-maintained, and move-in ready for students and conference groups.
- Regularly conduct visual audits of the facility to identify and address operational deficiencies.
- Establish long-range planning mechanisms and maintain collaborative relationships with Hall departments and partners.
- Serve as Greystar’s day-to-day communication point with the University.
- Participate in committees such as Housing Appeals, Damage Appeals, and Housing Assignments.
- Collaborate with Residence Life to ensure a positive experience during both move-in and move-out periods.
- Assist in developing policies and processes to maintain maximum occupancy in residence halls and apartments.
- Follow Bowles Hall Public Safety and Fire Marshall policies regarding life safety.
- Prepare and organize the facility for tours to ensure positive public relations for Greystar and Bowles Hall.
- Monitor and ensure timely resolution of work orders, communicating maintenance issues or concerns to Greystar and Bowles Hall administration as needed.
- Support the continuation of departmental operations during emergencies and responses.
- Perform additional duties as assigned by Greystar or Bowles Hall.
Qualifications:
- Bachelor’s Degree required; Master’s Degree preferred.
- 3-5 years of experience or a combination of experience/training in a university or housing operations setting.
- Familiarity with database systems such as Entrata, Yardi, and Google Suite is preferred.
- Strong budgetary management experience.
- Effective verbal and written communication skills.
- Excellent organizational and customer service skills.
Note: This position may also serve the Bowles Hall Foundation as well as the Program Director, offering on-site housing and a monthly stipend paid directly by the Bowles Hall Foundation.
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The salary range for this position is $66,560 - $93,500.
Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
