Manager - Colleague Communications

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Manager, Colleague Communications helps drive understanding of enterprise initiatives through rich, dynamic and multimedia storytelling. This role will work across all aspects of our newsroom, including: story-mining, editorial calendar management, content creation and amplification. Specifically, the Manager will craft narratives that support Colleagues’ understanding of, and engagement with, our mission, business priorities and progress. This role reports to the Director, Editorial, Colleague Communications.

How will you make an impact in this role?

• Develop a wide range of news and feature content for the company’s intranet, with primary responsibility for: product launches and refreshes; sponsorships and partnerships; business updates; industry recognition; international market spotlights; company history (supporting our Corporate Historian); colleague value proposition; people profiles; and global colleague event coverage.
• Craft Slack posts for our #companynews channel that both amplify intranet stories and help grow the channel with exclusive content.
• Lead the production of the company’s weekly newsletter, The Expressway.
• Help advance storytelling efforts by implementing new and creative approaches, including pitching ideas for original franchises and adopting best practices from consumer media.
• Support story-mining and brainstorming efforts within the Editorial team and across American Express.
• Assist managing the editorial calendar.

Minimum Qualifications

• Minimum of 5 years of demonstrated expertise in colleague communications programs.
• Excellent storyteller, with superior writing and editing skills.
• Ability to develop content across multimedia formats, including video.
• Ability to juggle multiple projects and comfortably work in a fast-paced environment.
• Strong collaboration skills, including the ability to work across multi-discipline teams.
• Strong creativity coupled with a highly proactive mindset, including promoting new ideas and approaches.

Preferred Qualifications

• Knowledge of publishing platforms and measurement tools.
• Communication experience with a large, global or financial services organization.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.