Manager - Strategy and Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the CBE organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation

The Manager role will report into the Director of Strategy & Governance leading one of Amex's multi-year strategic transformation program. 

How will you make an impact in this role?

You will be joining one of the high priority program that touches many Amex's cross-functional business units. The Manager - Strategy and Operations will partner closely with teams such as Finance, Technology, GCO, Compliance and many Centers of Excellence across American Express, to ensure we create and deliver the best products for our Commercial customers. 

Core Responsibilities:

• Support design and implementation of program governance model and activities
• Work cross-functionally with product, technology, marketing, sales, etc. to identify, document, and evaluate impact of change to ensure delivery of build for Oculus (Net New AENB (American Express National Bank) and Compliance requirements)
• Develop and implement overall change management strategy, roadmap, and plan including organizational, customer, and technology components
• Support developing communications and presentation materials (e.g., decks, talking points, etc.) for executive-level audiences and regulators
• Clearly communicate project status up to top level management; reporting on progress, raising key decisions and issues for resolution
• Drive program vision, program plan handling each initiative throughout with clear communications to ensure success
• Build relationships across American Express and AENB teams
• Collaborate closely with external parties (including regulators and consulting partners) and helping support all engagements to ensure key decisions are made and progress is achieved

Minimum Qualifications:

• You are a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance
• Project Management experience with track record of operating / running large scale complex enterprise transformation programs
• Exceptional professional communication skills – clear, logical, structured, outcome oriented
• Experience developing communication materials, plans and presentations 
• Business maturity and demonstrated potential to influence
• Adaptable interpersonal skills, high energy, and a proven team-first mentality
• High level of integrity with ability to handle sensitive issues with complete confidentiality
• Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
• Curiosity, a willingness to learn & a sense of ownership and accountability
• Bachelor's Degree Required 

Preferred Qualifications:

• Demonstrated experience in supporting sustained change and change management efforts
• Samples of deck/presentation work

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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