Manager, VBC Product - Clinical Operations

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

SUMMARY

The Manager of Clinical Operations VBC Product will support leaders within the Value Based Care team, with a focus on product enhancements and implementation.

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Assist with and manage projects that have impact to value based care clinical workflows and care model design.
• Works collaboratively with analytics, operational team, and care teams to document process, identify areas of opportunity, and support analytics and product reporting capabilities.
• Participation in clinical operational initiatives that involve technology, including both clinical performance improvement and/or launch of new workflows.
• Work with the Education Manager to provide super-user training and support on new product features including technical guides and training tools as needed.
• Continuously identify opportunities to drive product efficiencies -- improving quality/consistency of care and driving down cost of care including managing enhancement backlog.
• Manage user provisioning process and product issue reporting to ensure issues are resolved in a timely manner.
• Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
• Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
• Regular and reliable attendance is required for the job.