Product Deployment Director

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
  

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.  Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.  Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
  

VertexOne is proudly Certified as a Great Place to Work®.  Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.  VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.  

The Director of Product Deployment is responsible for overseeing the deployment and implementation of products to ensure successful delivery and customer satisfaction. This role involves coordinating with various teams, managing deployment projects, and ensuring that products are delivered on time, within budget, and meet quality standards.

Essential Job Duties: 

• Deployment Strategy: Develop and implement deployment strategies that align with the company's business objectives. Ensure efficient and effective product rollouts.
• Project Management: Oversee the planning, execution, and completion of deployment projects. Ensure projects are delivered on time, within scope, and within budget.
• Team Leadership: Lead, mentor, and manage a team of deployment specialists and project managers. Foster a collaborative and high-performance work environment.
• Customer Engagement: Work closely with customers to understand their needs and ensure successful product deployment. Address any issues or concerns promptly.
• Process Improvement: Continuously evaluate and improve deployment processes. Implement best practices and lessons learned from previous deployments.
• Collaboration: Coordinate with product development, sales, and support teams to ensure seamless product deployment. Facilitate communication and collaboration across departments.
• Risk Management: Identify and mitigate risks associated with product deployment. Develop contingency plans and proactively address potential issues.
• Quality Assurance: Ensure that products meet quality standards and customer expectations. Implement and maintain rigorous quality assurance processes.
• Reporting: Prepare and present deployment status reports to senior management. Track and analyze key performance indicators (KPIs) to measure deployment success.

Required Skills/Qualifications:

• Education: Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field. A Master's degree or MBA is preferred.
• Experience: Minimum of 10 years of experience in product deployment, project management, or a related field, with at least 5 years in a leadership role. Proven track record of successful product deployments.
• Skills: Strong leadership, strategic thinking, and project management skills. Proficiency in deployment and project management tools.
• Certifications: Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) are a plus.

Personal Attributes:

• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Ability to work under pressure and manage multiple priorities
• Detail-oriented and results-driven

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne: 

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

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Other details

• Job Family Product Deployment
• Job Function Director
• Pay Type Salary
• Employment Indicator Regular
• Min Hiring Rate $100,000.00
• Max Hiring Rate $150,000.00