Project Analyst II - Operations (Phoenix, AZ)

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

The Global Card Issuance team leads suppliers and is responsible for managing the manufacturing, personalization, delivery, and replacement servicing of all propriety card products globally. The successful candidate will focus on projects in the US region, which includes new product launches, refreshes, other operational uplifts and enhancements as needed. This position provides the opportunity to work with business partners across the company including marketing, brand, compliance, technologies and internal card issuance teams with the goal of delivering on several top enterprise priorities. This B30 role reports into the Card Issuance Manager of US Projects.

How will you make an impact in this role?

• Works closely with business teams to understand project requirements and ensure timelines are aligned across all teams
• Lead the E2E project management across several initiatives with internal and external partners
• Support process enhancements in the US while keeping Global impacts in mind
• Partners with vendors to implement project requirements
• Influences teams across projects to streamline and enhance processes as projects are being implemented
• Identify, assess, and develop ideas to improve existing processes or establish new processes

Minimum Qualifications:

• Bachelor's Degree in Business or related field and a minimum of two years relevant experience in project management
• Experience in project management and working with agile tech teams required 
• Ability to communicate and build strong relationships across multiple levels of leadership
• Results driven with the ability to effectively manage multiple initiatives to completion
• Strong interpersonal skills with the ability to work independently or in teams
• Strong sense of personal accountability and demonstrated self-starter
• Career oriented with the desire to grow
• A detail orientated individual with the ability to remain organized in a fluid environment

Preferred Qualifications:

• PMP or Project Management certification is a plus

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.