Revenue Cycle Coding Supervisor

Position Summary

The role of the Revenue Cycle Coding Supervisor is a valued member of our Revenue Cycle team.  As a Revenue Cycle Coding Supervisor, you be responsible for direct oversight of day-to-day activities assigned to the revenue cycle team.  The individual in this position will also monitor workload and processes to ensure timely billing and resolution of outstanding accounts receivable.

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Coding Supervisor include, but are not limited to:

• Overall responsible for day-to-day activities and processes of the RCM team.
• Maintains staffing levels, approves and schedules paid time off and leave requests.
• Monitors key performance indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials, and minimize bad debt.
• Communicates monthly RCM progress and KPI measures with Revenue Cycle Director and Practice administrator and/or Managing partner.
• Maintains a strong working knowledge of all RCM processes
• Research and identify denial trends. Collaborates between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.
• Improves processes within department with emphasis on quality, efficiency, and speed.
• Monitor daily work of revenue cycle team by checking for accuracy and completeness
• Schedule, assign and prioritize workload within the department.
• Develops, monitors, coaches, and supervises staff ensuring the development of employees through orientation, training, communication of rules.
• Recommends and implements coaching or corrective action
• Schedules and conducts team meetings
• Other duties as assigned

Education/Experience

• Bachelor’s degree preferred with a minimum 3+ years’ supervisory experience in medical billing environment
• Or 5+ years’ supervisory experience in medical billing environment.
• Healthcare experience in a large organization preferred
• Direct experience with billing and collections in a medical office and ambulatory surgery center practice setting
• Nextgen and Amkai experience preferred

Knowledge, Skills and Abilities

• Complete understanding and an in-depth working knowledge of healthcare revenue cycle
• Ability to serve as both a hands-on manager and a high performing individual contributor
• Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk
• Ability to establish and monitor performance/productivity standards
• Strong problem-solving skills
• Self-motivated team player able to multi-task and prioritize
• Detail oriented
• Professional and etiquette
• Excellent organization and interpersonal communication skills
• Strong computer skills
• Superior customer service skills
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff
• Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Using time efficiently, with meticulous attention to detail, accuracy, and completion
• Ability to manage multiple factors for the best result
• Resourcefulness in addressing first level problems and tenacity to see things through to solution
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.