Senior Analyst - Global Marketer Learning & Development

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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oin Team Amex and let's lead the way together.

American Express’ Global Advertising & Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM sits the Learning, Development, and Communications Strategy team, which manages Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to stay curious and develop their career through innovative flexible and adaptable learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.

Our team is looking for an experienced senior analyst who can elevate the work of Amex Marketing U. The colleague will support the development of our marketer curriculum, including managing our New Amex Marketer onboarding program and ongoing project management of our on-demand interactive trainings. Additionally, this colleague will manage, track, and report on all team metrics, create quarterly reports for leadership review, and make strategic suggestions for program changes based on findings. The ideal candidate will be passionate about learning and development and eager to drive our mission of building a culture of learning forward, understanding the power of metrics and data to support our team’s growth.

Responsibilities:

• End-to-end ownership of Amex Marketing U metrics & data, including:
  • Gathering program metrics and creating quarterly and annual read-outs for leadership and partners
  • Managing annual feedback surveys and focus groups and other surveys as needed.
• Primary management of new curriculum development projects, including: 
  • Owning the relationship with external training development vendor
  • Managing internal stakeholders and SMEs
  • Tracking project timelines and ensuring timely delivery of trainings, as well as monitoring when trainings are due to be updated
  • Uploading, tracking, and managing on-demand trainings to Navigator, our internal instance of the Cornerstone LMS
  • Tracking and reporting training metrics
• Execution of the New Amex Marketer onboarding program, including:
  • Organization and management of program materials, and delivery of program elements (e.g., emails, networking events) to New Marketer audience
  • Collaborating with partner business units and full Amex Marketing U team to understand and adapt onboarding needs for global marketers
  • Tracking and reporting New Amex Marketer program metrics
• Assisting with broader Amex Marketing U events as needed

Minimum Qualifications: 

• Bachelor’s Degree or 3 years relevant of work experience. 
• Superior, detail-oriented verbal and written communication skills
• Experience working with cross-functional teams and various audiences to drive teams towards a common goal
• Ability to synthesis complex data into a compelling and digestible visual story
• Excellent organizational skills with the ability to set and meet deadlines 
• Ability to work professionally and collaboratively with a broad range of internal business partners 
• Experience with the following tools a plus: Airtable, Excel, PowerPoint, Outlook, Qualtrics, Cornerstone

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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