Senior Analyst, Resy Revenue Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.   

Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences.    

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.  

ABOUT THE ROLE:

As a Senior Analyst of Revenue Operations, you will join the Restaurant Operations & Enablement team and partner with revenue stakeholders to make a meaningful impact on strategic initiatives, supporting team key performance indicators, & managing the restaurant organization’s technologies.

An ideal candidate for this role should enjoy working in an innovative, energetic, and high growth technology company, have an appreciation for efficient and thoughtful data analysis & insights best practices. Strong operations experience is a must as well as experience enhancing and managing technology tools that allow sales and success teams to streamline their day-to-day efforts at scale.

WHAT YOU'LL DO:

• Manage the Restaurant Organization’s technology stack to drive efficiency.
• Partners with various key collaborators across the Resy & American Express business to drive initiatives forward & remain compliant.
• Salesforce configuration changes including (but not limited to) workflows, process builder, fields, page layouts, approvals, record types, custom settings, and more.
• Basic understanding of apex. Work with Salesforce Premier Support to troubleshoot.
• Identify unused or underutilized platform features.
• Maintain & audit tech stack licensing and user assignment.
• Management of third-party applications & integrations.
• Oversee American Express third-party life cycle management for technological evaluation & assessments on an ongoing basis.
• Triage incoming operations requests from sales, success, and revenue leadership.
• Build scalable processes and drive projects to completion.
• Build ad-hoc training & support on new processes and workflows.
• Provide data analysis, as needed, for our sales and customer success teams.
• Create and maintain dashboards.

WHO YOU ARE:

• 3 - 5 years professional experience working in Sales Operations / Revenue Operations.
• Experience with project managing multiple initiatives.
• Ability to analyze data and technologies to pinpoint the ‘root’ of issues.
• Strong Salesforce experience required. Salesforce Admin and Platform App Builder certifications preferred.
• Knowledge of go-to-market tech-stack including Outreach.io, Docusign, Salesforce CPQ, De-Dupe tools.
• Experience working in a high growth company at scale.
• A passion for troubleshooting and finding unexpected behavior.
• Highly proficient in Excel & ability to collect clean data, accurately execute analyses, and uncover relevant insight

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.