Senior Manager - Product Development, Blueprint Account Services

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Join Team Amex and let's lead the way together.

Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards.

As a Senior Manager of Product Development, Blueprint Account Services, you will focus on delivering solutions for managing customer demographic information across small business products. This role focuses on collaborating with engineering, design, fraud-risk and compliance partners to implement secure, scalable experiences for customers to access, verify and edit their demographic data as well as manage notification preferences and access important account alerts.

Key Responsibilities:

• Partner with Blueprint product teams and enterprise teams to implement consolidated customer and business demographic data for use across small business products. Ensure the implementation of these guidelines aligns with business needs and regulatory requirements.
• Partner with product and compliance teams to create and enforce streamlined validation rules to ensure the accuracy and security of demographic data at the point of entry and during updates.
• Collaborate with technical teams to ensure seamless integration with enterprise login systems and multi-factor authentication (MFA).
• Implement systems that allow users to manage their communication preferences easily, including opting in or out of specific notifications.
• Contribute to the development and business case creation for a flexible platform architecture that supports multiple business products.
• Design a new platform capability to leverage customer profile information to deliver personalized experiences.

Minimum Qualifications:

• 5-8 years in product management, product development, strategy, or a related field.
• Demonstrated success in leading product development initiatives from concept to execution, delivering impactful solutions with autonomy and proactivity.
• Familiarity with agile methodologies and product development frameworks
• Strong experience collaborating with cross-functional teams (design, engineering, data analytics) to drive product outcomes.
• Strong written and verbal communication skills, with the ability to present ideas clearly and effectively.
• Experience with tools like Excel, Jira, Tableau, and other product analytics and management tools.
• Ability to take ownership of projects from conception to delivery and solve complex problems with simple, effective solutions.
• Ability to lead multiple priorities concurrently while adapting to shifting project requirements
• Knowledge of metrics to track product success, with experience in using these insights to inform strategy and roadmaps.

Preferred Qualifications:

• Experience implementing customer demographic data guidelines, working with KYC/B-Refresh workflows or related projects. 
• Previous experience in product development or product management roles with a focus on small business solutions or financial services.
• Experience leading presentations and providing updates to senior executives, with a strong ability to influence and drive partner engagement.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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