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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources. The Centralized Vertical Team sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.
We are seeking a highly motivated and detail-oriented Merchant Specialist to join our team. This position plays a crucial role in supporting the Manager of the Digitally Managed portfolio and will be responsible for executing oversight and treatment needed for ~90,000 Digitally Managed merchants.Strong communication skills are a must as the Specialist will be directly engaging with merchants as well as key internal business partners.A growth mindset with the ability to analyze data and help make informed decisions is essential. You will be instrumental in the roll out of this new strategy and ensuring the right support and controls are in place for this very large portfolio.
Key Responsibilities:
· Support the manager of the Digitally Managed portfolio to execute strategies
· Handle necessary client interactions, including escalations and growth opportunities
· Leverages new, regular reporting & analytics to support large book of business.
· Interface with internal and external partners to facilitate various initiatives
· Assist in the preparation of reports, presentations, and other documentation
· Understand and effectively communicate the merchant value proposition to our clients.
· Research and leverage relevant information on the merchant business using multiple sources of data including analytics and internal and external applications to build compelling conversations.
· Document client interactions and update client records in MerchantForce
· Comfortable working with a high level of change and ambiguity
Qualifications:
- Strong communication skills, both written and verbal
- Experience handling complex client interactions
- Experience with Salesforce, Microsoft Excel, PowerPoint, Word, and Outlook
- Analytic mindset with the ability to analyze data and provide insights
- Ability to interface effectively with internal and external partners
- Detail-oriented and highly organized
- Self-motivated and able to work independently as well as part of a team
- Virtual residing in Arizona required
- Bachelor’s degree Preferred
- Project Management experience preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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