Senior Portfolio Manager- Agile, SDLC - The Acquisition Experience Team

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Key Responsibilities Facilitate and Leads the Team Execution

• Drives team/release level processes demonstrating servant leadership

coupled with domain knowledge and sufficient technical savvy.

• Facilitates Sprint planning meetings and other Scrum ceremonies with

delivery team where appropriate.

• Leads feature and capacity planning, provides input to address economic,

budgetary, or capacity resourcing issues as appropriate

• Encourage thoughtful user stories that include acceptance criteria, test

strategy and user acceptance test cases

• Support product owners by ensuring prioritization of team backlog, including

backlog refinement and readiness.

• Ensures dependency alignment across teams, utilize metrics to provide

visibility and track gaps, risks, dependencies and user story execution.

• Execute the Program Increment (PI) objectives (or other planning

equivalents) to support the strategy, vision and road map

• Ensure value is achieved by the team on behalf of end users.

• Collaborates with other members of PDE to coordinate cross-team

dependencies and other teams within the organization.

• Create data-driven insights into the delivery and execution of the team using

relevant team level metrics.

• Drive progress and execution against objectives, raises impediments, handles

risks, dependencies, and resourcing needs.

• Leads internal and external communication to improve transparency and

collaboration

• Support and encourage innovation through continuous exploration.

• Coach team to drive Agile team objectives, practices and mindsets.

Leadership and Coaching

• Promote, empower, and practice servant-leadership

• Mentor and guide team members to success; identify strengths and areas for

growth in direct reports and guides them to grow in their careers while being

more productive on the team

• Nurture an environment of continuous improvement through mentoring,

feedback, and metrics

• Working with Director to hire top talent for the team

• Coach leaders and teams in Lean-Agile practices and mindsets.

• Live the Agile and SAFe Values and Principles.

• Encourage diversity of thought and demonstrate an open mindset.

• Foster a culture of trust and leadership in others.

• Champion a learning culture to drive continuous improvements and

standardization.

• Respectfully and purposefully challenge the status quo.

• Inspires collaboration and quality practices between system architects, Agile

teams, and product teams.

• Promotes compliance with SDLC standards across the team.

• Ensures data integrity for the team within the Agile Management tools.

• Influence without authority through effective change and leadership

management.

Scope of

Impact/Influence

• Works in partnership with Product Owners and the core and extended team

to build and prioritize the product backlog.

• Responsible for tracking iteration progress, actively adding to design

discussions, issue resolution, and removing obstacles to ensure

sprint/iteration commitments are met.

• Coaches teams to embrace the Technology SDLC process, Agile values,

principles and practices, and actively inspire teams to reflect and improve

their delivery capacity.

Education & Experience

• Bachelor’s Degree in computer science, computer engineering, or other

technical discipline, or equivalent work experience required; advanced degree

preferred.

• 3+ years of technical delivery experience with a demonstrated track record of

growing responsibility.

• Experience facilitating Agile, Scrum, or other rapid application development

teams to deliver technology solutions on time, on budget, and to spec.

• Experience with design and coding across one or more platforms and

languages a plus.

• Agile Certification or Certified Scrum Master a plus.

High-performing

Behaviors

• Ability to influence without authority and gain alignment.

• Ability to facilitate focused discussions to gain consensus.

• Ability to steer and deliver communications to all levels of leadership.

• Ability to drive continuous improvement of the delivery team.

• Builds high trust and creditability within the team through deep

domain knowledge of the business and underlying technology.

• Drives the DevOps, CI/CD (Continuous Integration /Continuous Deployment)

mindset and practices within the team.

Knowledge/Skill

s • Strong servant-leadership skills.

• Shown ability to deliver complex software features iteratively and reliably.

• Deep understanding of SAFe or iterative development processes, including

quality and testing best practices.

• Possess a high degree of technical savvy, with a keen ability to learn new

technology quickly and easily.

Technology Core

Competencies

• Adaptive Communication

• Agile Practices

• Industry and Company Knowledge

• Organizational Change Management

• Technical Acumen

• Technology Industry Trends

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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