Service Assistant
Cooper's Hawk Winery and Restaurants
Burr Ridge, IL, USA
10/14/2024
Hospitality / Food Services
As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience. What You’ll Get
- Incredible Discounts:
- 50% Dining and Carryout
- 40% Retail Wine
- 20% Retail and Private Events
- Monthly Complimentary Wine Tasting for Two
- Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
- Company Matching 401(k) Retirement Savings Plan
- Flexible Savings Accounts- Health and Dependent Care
- Highly Competitive Pay plus Team Member Incentives & Rewards
- Pay Access before Pay Day
- Flexible Schedules
- Paid Time Off
- Access to Team Member Relief Program
- Employee Assistance Program, providing mental health, legal and financial counseling.
- “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
- Employee Referral Bonus Program
- Wine and Culinary Education
- Career Growth Flight Plan
- Milestones Recognition Program
- Greet all Guests with hospitality and friendliness
- Actively communicate with all departments within the restaurant to ensure a memorable guest experience
- Adhere to all Cooper’s Hawk service standards and food handling procedures
- Pick up and deliver food orders to the table as assigned, as well for carry-out orders
- Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
- Maintain knowledge of Cooper’s Hawk menu
- Ensure dishes are stocked and available for table service and table silverware is ready for service
- Maintain a safe, clean, organized, and stocked work area
- Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
- Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
- Perform other duties as assigned
- Must represent Cooper’s Hawk Values
- Must be at least 18 years of age
- An individual who thrives in a team-based environment
- Has a passion for guest service and hospitality-focused
- Must be able to read, write and understand English
- Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- Ability to lift and carry up to 40 lbs.
- Ability to stand and walk up to 10 hours per shift
- Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation
About Us
Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!