Technician I, IT Frontliners (Delaware)

Compensation Type: HourlyCompensation: $21.69

Job Summary

The Technician I, IT Frontliners is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instructions to accomplish assigned tasks at the Delaware Campus. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux or printer problems. The Technician I assists users via telephone, email, chat and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, and applications issues. This position also troubleshoots and resolves issues with printers utilized in the computer labs.

ESSENTIAL JOB FUNCTIONS

Customer Service

• Performs various basic level technical duties in the Computer Commons, Cyber Café, Learning Center and various labs around campus and RLC’s.
• Provides documentation and updates to service requests that are received from the IT Support Center in the current ticket system; documents all request and application issues in the current ticket system.
• Identifies and prioritizes these Service requests and escalates, if necessary. Provides basic technical support via phone, email, chat or in-person.
• Performs tests to isolate the source of issues.
• Maintains the cleanliness of computers and printers in all labs and delivers laptop carts to classrooms and events as requested

IT Technical Support

• Tests and troubleshoots technical equipment such as workstations, laptops, and college-owned printers.
• Performs general repairs to technical equipment and identifies need for major repairs for referral to vendor, if under warranty.
• Performs setup for workstation, laptops, and printers.
• Provides cable management for these devices.
• Maintains accurate inventory for both hardware and software products.
• Provides printer support in computers labs either virtually or in-person.

Continuous Improvement

• Trains on all utilities used within the IT Support area including Microsoft Configuration Management Console; imaging and installing software on workstations and laptops; Microsoft Printer Management; and College account management tools.
• Develops broad and in-depth knowledge of software and hardware that are unique to the support area.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES AND RESPONSIBILITIES

• Attends all required department meetings and training.
• Works a flexible schedule Monday - Friday between 7am-4pm, including some Saturdays and Sundays, as needed.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or equivalency, with technical or vocational training in a related field.
• One (1) year of experience working in remote and on-site technical support. *An appropriate combination of education, training, coursework and experience may qualify a candidate

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

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