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**Applicants must be 16 or older and legally authorized to work Whataburger of Mesquite, Inc. – Team MemberThe Team Member is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customer's experience meets or exceeds expectations. The Team Member fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.To begin the path for career success at Whataburger, Team Members will participate in skills development program and will be required to achieve certification in specific stations associated with the position. BENEFITSCompetitive WEEKLY PayReferral Bonus ProgramSchedule FlexibilityDevelopment and Career Growth OpportunitiesTuition Reimbursement ProgramDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid Vacations RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.</li><li>Checks with management prior to leaving the restaurant at the scheduled time.</li><li>Recognizes and communicates customer service problems to the manager on duty.</li><li>Attends all meetings and training sessions as required by management.</li><li>Submits requests for work schedule changes according to management guidelines.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition, "Pride, Care, and Love."</li><li>Continues to learn and improve job skills as directed through performance appraisals.</li><li>Learns and adheres to the guidelines set by Company policy.</li><li>Demonstrates respect for all Whataburger Family Members and treats each with dignity.</li><li>Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members.</li></ul>System<ul><li>Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a "no excuses" mentality.</li><li>Supports food production through the preparation and stocking of various food items as directed by a member of management.</li><li>Promotes excellence in customer relations to the rest of the team.</li><li>Performs maintenance tasks as scheduled, or assigned.</li><li>Actively participates in all current sales promotions/marketing events during work time.</li><li>Operates all designated food production or customer service stations, as directed.</li><li>Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.</li><li>Achieves certification at the specific stations associated with a position.</li><li>Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.</li><li>Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.</li><li>Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO).</li><li>Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.</li><li>Maintains sufficient amounts of prepped produce for the next shift.</li><li>Efficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures.</li><li>Follows established recipes for preparing and serving Whataburger's products.</li><li>Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces.</li><li>Follows correct procedures for lifting and carrying heavy items.</li><li>Mops spills or leaks quickly to prevent accidents.</li><li>Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.</li><li>Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.</li><li>Cleans the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.</li><li>Disposes of all trash properly.</li><li>Achieves certification in all cleaning and sanitation procedures.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.</li><li>Supports customer service by stocking stations with an appropriate amount of items to assure continuous service. Understands the order of work relating to taking, preparing, and delivering customer orders.</li><li>Answers the phone in a courteous, articulate manner, according to Whataburger procedure.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Follows company cash handling policies.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ol><li>KEY PERFORMANCE INDICATORS</li></ol><ul><li>Effectively serves as a team player in supporting the goals of the organization.</li><li>Responsible for the completion of well-defined tasks or projects set by management. Demonstrates teamwork by cooperating with others, working a shift and completing share of the workload.</li><li>Arrives at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled.</li><li>Learns, understands, and performs within the specific guidelines for sanitation and cleanliness whenever working.</li><li>Completion of station certifications and assessments for each position</li></ul>

Whataburger

Team Member - 953 | Whataburger953 (Garland, TX)

Team Member - 390 | Whataburger390 (Mesquite, TX)

Whataburger of Mesquite, Inc. – PorterThe Porter is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customer's experience meets or exceeds expectations. The Porter fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.To begin the path for career success at Whataburger, Porter will participate in skills development program and will be required to achieve certification in specific stations associated with the position.1.RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.</li><li>Checks with management prior to leaving the restaurant at the scheduled time.</li><li>Recognizes and communicates customer service problems to the manager on duty.</li><li>Attends all meetings and training sessions as required by management.</li><li>Submits requests for work schedule changes according to management guidelines.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition, "Pride, Care, and Love."</li><li>Continues to learn and improve job skills as directed through performance appraisals.</li><li>Learns and adheres to the guidelines set by Company policy.</li><li>Demonstrates respect for all Whataburger Family Members and treats each with dignity.</li><li>Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members.</li></ul>System<ul><li>Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a "no excuses" mentality.</li><li>Supports food production through the preparation and stocking of various food items as directed by a member of management.</li><li>Promotes excellence in customer relations to the rest of the team.</li><li>Performs maintenance tasks as scheduled, or assigned.</li><li>Actively participates in all current sales promotions/marketing events during work time.</li><li>Operates all designated food production or customer service stations, as directed.</li><li>Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.</li><li>Achieves certification at the specific stations associated with a position.</li><li>Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.</li><li>Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.</li><li>Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO).</li><li>Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.</li><li>Maintains sufficient amounts of prepped produce for the next shift.</li><li>Efficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures.</li><li>Follows established recipes for preparing and serving Whataburger's products.</li><li>Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces.</li><li>Follows correct procedures for lifting and carrying heavy items.</li><li>Mops spills or leaks quickly to prevent accidents.</li><li>Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.</li><li>Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals.</li><li>Cleans the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.</li><li>Disposes of all trash properly.</li><li>Achieves certification in all cleaning and sanitation procedures.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.</li><li>Supports customer service by stocking stations with an appropriate amount of items to assure continuous service. Understands the order of work relating to taking, preparing, and delivering customer orders.</li><li>Answers the phone in a courteous, articulate manner, according to Whataburger procedure.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Follows company cash handling policies.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ol><li>KEY PERFORMANCE INDICATORS</li></ol><ul><li>Effectively serves as a team player in supporting the goals of the organization.</li><li>Responsible for the completion of well-defined tasks or projects set by management. Demonstrates teamwork by cooperating with others, working a shift and completing share of the workload.</li><li>Arrives at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled.</li><li>Learns, understands, and performs within the specific guidelines for sanitation and cleanliness whenever working.</li><li>Completion of station certifications and assessments for each position</li></ul>

Porter - 116 | Whataburger116 (Dallas, TX)

Porter - 390 | Whataburger390 (Mesquite, TX)

Porter - 806 | Whataburger806 (Rowlett, TX)

Whataburger of Mesquite, Inc. – Team LeaderThe Team Leader is responsible for ensuring each customer's experience meets or exceeds expectations. Supervises the performance of entrusted Team Members and leads them to perform all tasks according to stands. Undertakes the duties and tasks assigned to the Team Members as and when required to ensure that a high level of customer service is maintained. The Team Leader serves to assist Whataburger in satisfying its primary goal, customer Satisfaction.To continue the path for career success at Whataburger, the Team Leader will participate in a skills development program and will be required to achieve certification in specific stations associated with the position. BENEFITSCompetitive WEEKLY PayReferral Bonus ProgramSchedule FlexibilityDevelopment and Career Growth OpportunitiesTuition Reimbursement ProgramDiscounted MealsService AwardsScholarship ProgramWhataburger Family Foundation (Hardship Grant Assistance)Chaplain ServicePaid Vacations RESPONSIBILITIESLeadership and Communication<ul><li>Protects and promotes the Whataburger Brand at all times.</li><li>Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.</li><li>Attends all meetings and training sessions as required by management.</li><li>Communicates problems outside a Team Leader's span of control to the Manager on duty as soon as possible.</li><li>Strives to continually enhance personal leadership style and improve personal performance.</li></ul>People<ul><li>Demonstrate Whataburger's Family Value Proposition, "Pride, Care, and Love."</li><li>Continues to learn and improve job skills as directed through performance appraisals.</li><li>Enforces company standards consistently demonstrating fairness in all situations through the Team Member Guidelines.</li><li>Maintains professional relationships with other Whataburger Family Members.</li><li>Uses on-the-spot training to improve performance by providing positive feedback and encouraging Family Members to ask questions.</li><li>Informs the Manger of critical training opportunities with individual Team Members.</li><li>Evaluates the performance of Team Members, and identifies training opportunities prior to issuing assignments for upcoming shifts.</li><li>Assists, supervises, and conducts Team Members training as always directed and reinforces company policy.</li><li>Corrects the cause for employee performance opportunities by examining/identifying the facts before prescribing a course of action.</li><li>Provides positive critical performance feedback in a sportive manner.</li><li>Stands out as a role model for others through daily interactions and leadership example, acts as a resource for other Team Members.</li></ul>System<ul><li>Assists the restaurant management by performing critical administrative tasks such as cash reporting, inventory audits, preparing deposits, closeouts, payroll adjustments, etc.</li><li>Performs any operational task upon request. Sets the example by performing as a role model whenever working, whether on duty as a Team Leader or filling a shift position.</li><li>Ensures all products are prepared according to quality standards, as ordered and delivered to the customer within Whataburger service time standards with a "no excuses" mentality.</li><li>Ensures the Drive-Thru production flow keeps pace with traffic by remaining alert and following up at regular intervals.</li><li>Ensures the physical appearance of self, employees, property, dining area, restrooms, outer and food production areas continuously meet standards.</li><li>Promotes excellence in customer relations to the rest of the team.</li><li>Communicates directions clearly and follows up to ensure specific actions are carried out as intended.</li><li>Ensures all actions are carried out according to policy and procedure, treating exceptions as training opportunities.</li><li>Ensures all Team Members report for work, clock in and out as scheduled.</li><li>Ensures all safety policies and procedures are maintained to provide a safe environment for customers.</li><li>Ensures all Team Members perform safely, applying the necessary precautions and safety equipment in all situations, such as leaks, wet floors, equipment cleaning and maintenance etc.</li><li>Completes shift reports to communicate key events to the Manager and other team leaders.</li><li>Accurately records the food inventory prior to and at the close of each shift, as directed.</li><li>Ensures all equipment operates safely, at the proper temperatures and within the Company's guidelines.</li><li>Maintains knowledge of and follows all emergency procedures. Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.</li><li>Assumes additional responsibilities as assigned.</li></ul>Customer<ul><li>Ensures all customers are satisfied and receive their product(s), as ordered within Whataburger service time standards.</li><li>Maintains the appearance of the restaurant to ensure customers have a positive image of Whataburger and its Team Members.</li><li>Changes out POP when necessary.</li><li>Answers the phone in a courteous, articulate manner, according to Whataburger procedure.</li><li>Handles any customer complaints and ensures satisfaction in accordance with company policy.</li></ul>Finance<ul><li>Demonstrates fiscal responsibility with all Company assets.</li><li>Follows company cash handling policies.</li><li>Monitors all cash handling and sales terminal operations to ensure accuracy.</li><li>Monitors cash handling and inventory controls through regular follow up and observation.</li><li>Prepares cash deposits and manages the change fund accurately.</li><li>Audits registers and records discrepancies.</li><li>Controls labor and food expense in relation to sales and takes appropriate action to ensure the highest possible productivity is achieved during assigned shifts.</li><li>Controls food costs by ensuring proper portioning.</li><li>Assists with preparing, reviewing and making bank deposits.</li></ul>Physical Requirements<ul><li>Must be able to lift up to 50 lbs.</li><li>Must have the ability to stand during entire shift.</li><li>Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.</li><li>Ability to read (Orders on tickets, Menu Board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.</li><li>Frequent washing of hands.</li></ul><ol><li>KEY PERFORMANCE INDICATORS</li></ol><ul><li>Effectively serves as a team player in supporting the goals of the organization.</li><li>Responsible for the completion of well-defined tasks or projects set by management.</li><li>Promotes teamwork among all team members.</li><li>Accepts professional, timely criticism in a mature, positive fashion as intended, for personal development.</li><li>Demonstrates and promotes a "can do" attitude when addressing customer requests, concerns, and complaints to assure customer satisfaction is achieved at all times.</li><li>Demonstrates a willingness to listen to employees, emphasizing the appropriate chain of communication in problem situations.</li><li>Displays a commitment to the restaurant's success and performs an appropriate share of the work.</li></ul>

Team Lead - 305 | Whataburger305 (Mesquite, TX)

Porter - 99 | Whataburger99 (Dallas, TX)

<ul><li>EKM Compensation range is $84,000-$100,000/year + 15% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As Executive Kitchen Manager, you’ll oversee a fast-paced, high-volume scratch kitchen, driving the culinary execution of our uniquely inspired menu that is thoughtfully paired with our Cooper’s Hawk wines.&nbsp; You’ll provide team leadership and development so you can work together to achieve operational excellence in food quality, consistency, safety and service.&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;<ul><li>Oversee overall kitchen operations&nbsp;</li><li>Partner closely with the Culinary kitchen team to embrace and execute new menu items&nbsp;&nbsp;</li><li>Adhere to policies and manage and train others on standard operating systems and procedures</li><li>Ensure collaboration between kitchen and front of house operations&nbsp;</li><li>Represent company values and create a respectful, positive and professional work environment</li><li>Manage people by:&nbsp; <ul><li>Conducting and overseeing final interviews and approving kitchen team member hiring decisions</li><li>Introducing and supervising the implementation of kitchen training materials to the team</li><li>Reviewing and approving schedules to align with forecasting in a timely manner</li><li>Developing and retaining Managers and Team Members</li></ul></li><li>Lead menu and system rollouts and kitchen initiatives</li><li>Lead Community meetings based on Cooper’s Hawk Winery &amp; Restaurants’ values and have open communication to inspire the team</li><li>Demonstrate depth of knowledge in food quality and recipes</li><li>Execute private events, including monthly themed Wine Club dinners</li><li>Maximize financial and operational results</li><li>Work closely with management teams to conduct weekly food inventory</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintain a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;<ul><li>&nbsp;2-3 years of kitchen management experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen&nbsp;</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Executive Kitchen Manager
  

<ul><li>GM:&nbsp;Compensation range is $90,000-$112,000/year + 20% bonus potential.<ul><li>The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.</li></ul></li></ul>As General Manager, you’ll have the chance to oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll not only ensure exceptional operations, from the food we serve from our scratch kitchen to the Guest service we provide, but you’ll also focus on growing our Wine Club Community.&nbsp; You’ll provide team leadership and development so you can work together to achieve restaurant goals.&nbsp;&nbsp;What You’ll Get<ul><li>Incredible Discounts: <ul><li>Monthly Dining Allowance</li></ul><ul><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li></ul><ul><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Employee Assistance Program, providing mental health, legal and financial counseling.</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Employee Referral Bonus Program</li><li>Milestones Recognition Program</li><li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li><li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li><li>Career Development Opportunities</li></ul>What You’ll Do&nbsp;&nbsp;<ul><li>Oversee all aspects of restaurant operations and will lead all Management and Hourly Team Members&nbsp;</li><li>Adhere to policies and manage assigned operating systems</li><li>Ensure collaboration between kitchen and front of house operations</li><li>Represent company values and create a respectful, positive and professional work environment</li><li>Manage people by: <ul><li>Approving hourly team member hiring decisions</li><li>Ensuring managers are effectively directing work groups</li><li>Strategically navigating through challenges that occur in the restaurant</li><li>Mentoring and developing managers</li></ul></li><li>Take steps to ensure financial metrics are met and involve department managers to achieve results</li><li>Focus on service &amp; ensure execution of all food, service and facility standards</li><li>Be responsible for achieving monthly sales and profits targets and analyzing/interpreting metrics</li><li>Be accountable for the overall success and results of the Wine Club Community</li><li>Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite&nbsp;</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook</li><li>Other duties as assigned&nbsp;</li></ul>What You’ll Need&nbsp;&nbsp;<ul><li>Minimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>A minimum age requirement of 21 years</li><li>Excellent verbal and written communication skills</li><li>Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)</li><li>Ability to read, understand and communicate in English</li><li>Demonstrates financial acumen</li><li>Extensive food knowledge and standards (Executive Kitchen Manager level)</li><li>Proficient in Microsoft Office Suite</li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 40 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must be able to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays  &nbsp;</li></ul>Please visit the benefits section in our Cooper’s Hawk career site for more detailed benefits information. Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    General Manager
  

As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk.&nbsp; You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.&nbsp;&nbsp;
What You’ll Get
<ul>
<li>Incredible Discounts: 
<ul>
<li>Monthly Dining Allowance</li>
</ul>
<ul>
<li>50% Dining and Carryout</li>
<li>40% Retail Wine</li>
<li>20% Retail and Private Events</li>
<li>Monthly Complimentary Wine Tasting for Two&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li>
<li>Company Matching 401(k) Retirement Savings Plan</li>
<li>Flexible Savings Accounts- Health and Dependent Care</li>
<li>Health Savings Account&nbsp;</li>
<li>Long-Term Disability; Voluntary Short-Term Disability</li>
<li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li>
<li>Paid Parental Leave</li>
<li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li>
<li>Paid Time Off&nbsp;</li>
<li>Milestones Recognition Program</li>
<li>Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers</li>
<li>Annual Destination Conference for General Managers and Executive Kitchen Managers</li>
<li>Career Development Opportunities</li>
</ul>
What You’ll Do&nbsp;
<ul>
<li>Hire 
<ul>
<li>Develop staffing plans for each quarter and provide insight into potential shortfalls</li>
<li>Partner with Talent Acquisition to ensure that Team Member sourcing strategies are in place (i.e., ads, hiring fairs, referral bonuses)</li>
<li>Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily</li>
<li>Ensure all open shifts/positions are posted internally and existing Team Members have the opportunity to apply/request&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Train 
<ul>
<li>Work closely with Lead Restaurant Trainers, On-the-Job Trainers, and New Restaurant Opening Trainers to ensure comprehensive understanding of CH standards and that all training programs are being executed as prescribed</li>
<li>Collaborate with fellow managers to identify where standards are and are not being satisfied; develop plan to train/retrain as needed</li>
<li>Ensure appropriate inventory and ordering of hourly training materials and uniforms</li>
<li>Administer hourly Team Member training qualifications and communicate progress to department manager along with suggestions for additional training if needed</li>
<li>Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback</li>
<li>Communicate any training feedback, opportunities, or obstacles to the Lead Restaurant Trainer and appropriate department manager</li>
<li>Participate in hourly Team Member orientations&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Onboard/Offboard 
<ul>
<li>Ensure a positive onboarding experience for our new hires through organization, preparation, and communication</li>
<li>Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations</li>
<li>Check in with Team Members upon departure to get feedback about their experience&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Celebrate &amp; Recognize 
<ul>
<li>Promote a culture of fun and celebration</li>
<li>Ensure Team Member celebrations take place (i.e., tenure, anniversaries, birthdays, life events, holiday party, Wine Club goal achievement)</li>
<li>Oversee Team Member charity events including gathering Team Member feedback regarding event selection, organizing participants, and coordinating arrangements</li>
</ul>
</li>
<li>Engagement 
<ul>
<li>Oversee the creation of monthly boards that include tasting notes, Chef Recs, new products, and Wine Club events</li>
<li>Coordinate and support Team Lunches, Focus Groups, and Community Survey</li>
<li>Review engagement feedback and partner with GM to develop a plan for engagement and retention</li>
<li>Conduct Stay Interviews as needed to strengthen Team Member retention and engagement; analyze feedback and trends to share insights with GM and AD</li>
<li>Support Diversity, Equity and Inclusion Initiatives in the restaurant</li>
<li>Advocate for the business and Team Members to better the Team Member Experience&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Manage Talent 
<ul>
<li>Oversee cross training programs throughout the restaurant</li>
<li>Track and analyze time in position for all departments and help department managers identify opportunities to grow and develop existing Team Members</li>
<li>Partner with department managers to identify talent for hourly supervisor program</li>
<li>Partner with department managers to identify talent for LRTs, OJTs, and NROTs</li>
<li>Partner with department managers to build an hourly Team Member pipeline to management&nbsp;&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Shift 
<ul>
<li>Attend front-of-house, kitchen, and manager Community meetings</li>
<li>Attend weekly manager meeting and bring a list of the Team Members that have recently onboarded and offboarded for awareness, insight, and discussion</li>
<li>Observe new Team Members on shift to assess preparedness for role and work with department managers to identify additional training needs to support success</li>
<li>Interact with Guests and Team Members in the dining room, Tasting Room, bar, and host stand to gauge satisfaction and stay involved with Team Members' day-to-day&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>Human Resources 
<ul>
<li>Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests</li>
<li>Ensure hourly Team Member files are kept updated and organized</li>
<li>Oversee hourly certification status and communicate needs for management follow up</li>
<li>Stay up to date on benefits offered to hourly Team Members&nbsp;</li>
<li>Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)&nbsp;</li>
<li>Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members</li>
<li>Partner with department managers and Human Resources to coordinate leave-of-absence (LOA) and return-to-work (RTW); work with department managers to stay connected with Team Members while they are on leave and support their transition as they return to work</li>
<li>Ensure the handbook/PCI signoff process is well communicated, and participation is 100%</li>
<li>Ensure that hourly Team Member breaks are being managed to compliance</li>
<li>Ensure that hourly Team Member primary positions are maintained in HR/IT systems</li>
<li>Maintains a professional image by adhering to guidelines listed in the Team Member Handbook&nbsp;</li>
</ul>
</li>
</ul>
What You’ll Need&nbsp;&nbsp;
<ul>
<li>Must represent Cooper's Hawk Values&nbsp;</li>
<li>Must be at least 21 years of age&nbsp;</li>
<li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li>
<li>Must have a passion for hospitality</li>
<li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li>
<li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li>
<li>Has the ability to multi-task and work effectively in a fast-paced environment</li>
<li>Maintains basic knowledge of first aid and handling emergencies</li>
<li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li>
<li>Has the ability to perform essential functions to company standards with reasonable accommodation</li>
<li>Must be able to read, write, and understand English</li>
<li>Must be able to lift and carry up to 50 lbs.</li>
<li>Must be able to stand for at least 10 hours per shift</li>
<li>Must have the ability to work 50-60 hours per week</li>
<li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li>
</ul>
Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

 About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

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