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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.ORM Governance is looking for a Director of Capabilities, Tech and Product Strategy to lead the development, enhancement, and implementation of technology, capabilities, and product strategies within the Global Risk and Compliance organization. This role focuses on driving operational risk transformation by aligning business needs with technological solutions, ensuring scalability, regulatory compliance, and innovation. The Director will collaborate closely with stakeholders across risk, compliance, and IT to deliver effective tools and systems that enhance the risk management framework.Responsibilities: <ul><li>Lead the&nbsp;strategic development of risk and compliance technology capabilities that support the operational risk management framework, including risk identification, monitoring, reporting, and control.</li><li>Oversee the&nbsp;design and implementation of product strategies that enhance operational risk systems, working closely with business units to ensure alignment with risk transformation goals.</li><li>Manage and prioritize a&nbsp;portfolio of technology initiatives that improve risk data management, workflow automation, and regulatory compliance tools.</li><li>Collaborate with global risk leaders, compliance teams, and technology stakeholders to&nbsp;identify emerging risks and build innovative solutions that address these risks effectively.</li><li>Drive the&nbsp;adoption of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.</li><li>Ensure that the risk and compliance technology solutions&nbsp;meet regulatory standards and are adaptable to evolving global regulatory environments.</li><li>Lead cross-functional teams to&nbsp;implement large-scale risk transformation projects, ensuring on-time and within-budget delivery.</li><li>Monitor and improve&nbsp;end-to-end risk capabilities through continuous evaluation of systems, tools, and processes, ensuring they are effective in mitigating risks.</li><li>Ensure seamless&nbsp;integration of risk management systems across the organization, enabling comprehensive risk reporting and insights for senior management.</li><li>Provide&nbsp;thought leadership in risk and compliance capabilities, keeping up with industry trends, innovations, and best practices to drive continuous improvement.</li></ul>Requirements:<ul><li>7-10 years of experience in operational risk management, compliance, or risk technology, with a proven track record of leading capabilities and product strategy initiatives.</li><li>Experience in&nbsp;managing risk transformation projects, particularly in building and implementing large-scale technology platforms.</li><li>Demonstrated expertise in&nbsp;developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.</li><li>Understanding of&nbsp;global risk management frameworks, and familiarity with financial industry regulations, including Basel, SOX, and CCAR.</li><li>Proven ability to drive&nbsp;technological innovation in risk and compliance, with hands-on experience using AI, machine learning, and advanced analytics.</li><li>Experience in managing cross-functional teams and working with senior stakeholders to&nbsp;align technology and business strategies in risk management.</li><li>Strong analytical and problem-solving skills, with the ability to assess complex risk environments and deliver effective solutions.</li><li>Excellent communication and leadership skills, with the ability to lead diverse teams and present risk management solutions to senior leadership.</li><li>A bachelor’s degree in&nbsp;Risk Management, Business, Technology, or related field is required</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director-Operations Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Director-Digital Product Management - Blueprint Log in and Navigation&nbsp; will focus on optimizing discoverability of the Business Blueprint platform across American Express web and mobile assets. This role also oversees the ability for customers to seamlessly log in to their Blueprint account with minimal load times with the primary goal to drive engagement by ensuring that existing customers can seamlessly access Blueprint and navigate it effectively.Key Responsibilities:<ul><li>Lead initiatives to make Blueprint more discoverable for existing customers by partnering across the enterprise to improve search and navigation functionality.</li><li>Drive the development of intuitive navigation patterns within Blueprint and other American Express assets to ensure users can easily find relevant resources, tools, and information for their small business products.&nbsp;</li><li>Collaborate with customer experience teams to map out key touchpoints and improve navigation for existing customers, identifying friction points to optimize the log-in process and overall user flow.</li><li>Work closely with business partners, engineering, UX and compliance teams to ensure that all improvements and features are fully tested, compliant, aligned with user needs, and scalable across platforms.</li><li>Leverage data and analytics to identify areas where users drop off during log-in or navigation, and implement solutions to improve retention, engagement, and Blueprint usage.</li><li>Oversee the integration with enterprise log in and multi-factor authentication (MFA) capabilities.</li><li>Decommission legacy log in flows</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in some combination of product strategy, product development, strategy, or financial services.&nbsp;</li><li>Track-record of successfully supporting strategic initiatives, including the development of business cases.</li><li>Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.</li><li>Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.</li><li>Experience coordinating between Product, Business and Technology teams to define, prioritize, &amp; deliver projects.</li><li>Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities.</li><li>Comfort in a fast-paced and high growth environment.</li><li>Effectively challenges the status quo and able to respectively voice a contrasting point of view.</li><li>Software application skills – proficiency in Excel, PowerPoint, Jira, Tableau and other product analytics tools.</li></ul>Preferred Qualifications:<ul><li>Familiarity with modern log-in technologies such as OAuth, SSO, and biometric authentication. Ability to collaborate closely with technical teams to implement solutions.</li><li>Strong understanding of creating cohesive, user-friendly log-in and navigation experiences across both web and mobile platforms.</li><li>Experience in using data and analytics to optimize product experiences and decision-making.</li><li>Proven ability to lead cross-functional teams, align partners, and drive complex projects to completion.</li><li>Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.</li><li>Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.</li><li>Adapts to quickly changing priorities and conditions; copes effectively with complexity and change.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Digital Product Management - Blueprint Log in and Navigation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The General Counsel’s Organization (GCO) at American Express is seeking a Director &amp; Counsel to support the Global Merchant Pricing organization and the commercial credit risk management team that evaluates and mitigates financial exposure arising from GMS relationships.&nbsp;&nbsp;This role will evaluate risks associated with various pricing programs and policies and act as a legal and strategic thought leader on exposure risk management and collateral documentation.&nbsp;&nbsp;The GMNS business is a core business of American Express and fundamental to the operation of the American Express global payments network. GMNS builds and maintains relationships with merchants that choose to accept the American Express Card and financial services companies who enable merchants to accept the Card, simultaneously delivering differentiated products and services and driving revenue growth for both merchants and American Express.&nbsp;&nbsp;The GMNS business is responsible for signing merchants to accept the Card, processing Card transactions and providing marketing and other innovative programs and services to grow our merchant and Card acceptance relationships.Where great legal minds influence national business strategy.Our mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the national and global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:<ul><li>Providing rich work experiences and opportunities for professional development</li><li>Recognizing and rewarding those who drive and deliver results</li><li>Respecting and valuing diversity, integrity, and personal accountability</li></ul>Role &amp; Responsibilities:Help propel your team and its business partners to success.Here’s just some of what you’ll do in this role:<ul><li>Provide primary legal support to dynamic merchant pricing team; evaluate legal risks and considerations related to pricing policy and implementation.&nbsp;&nbsp;</li><li>Provide primary legal support to the GMS risk team focused on evaluating and mitigating risk arising from GMS relationships and advising on risk management and collateral documentation.</li><li>Provide counseling and support to GMS teams on strategic legal and policy matters, compliance and operational processes, also with focus on competitive changes in marketplace and regulatory and litigation environment.</li><li>Coordinate with GCO colleagues and outside counsel, Compliance, client teams and other stakeholders, to ensure the most effective support and relevant expertise is applied to particular matters.</li><li>Participate in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-subject matter practice group&nbsp;issues and projects.</li><li>Effective, cost-conscious targeted engagements of outside counsel, with a disciplined approach to budget management.</li></ul>Are you ready for the challenge?Minimum qualifications:<ul><li>Bachelor’s degree &amp; J.D.</li><li>Experience in trade finance, secured credit/lending or corporate banking practice</li><li>Admitted to New York Bar or eligibility to do so</li><li>6+ years of relevant legal experience</li></ul>Preferred qualifications:<ul><li>Extensive experience in a trade finance, secured credit/lending or corporate banking practice, including drafting and negotiation of collateral documentation, guaranties and intercreditor arrangements</li><li>Working knowledge of the UCC (including Article 9), receivables financing, and forms of credit protection (including letters of credit)</li><li>Experience in the banking, finance, or payments industry</li><li>Strong analytical and problem-solving skills</li><li>Ability to generate creative and innovative solutions to novel issues</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format</li><li>Excellent collaboration, inter-personal&nbsp;and teamwork skills</li><li>Ability to drive consensus and exert influence in a cross-functional capacity</li><li>Self-motivated, high level of personal energy and commitment</li><li>Strong leadership skills, growth mindset and strong customer focus</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director & Counsel

30-Oct-2024<h4>Director of Technology Communication &amp; UX Strategy</h4>Harvard Medical School 67286BRPosition DescriptionHarvard Medical School is seeking a Director of Technology Communication &amp; UX Strategy responsible for creating standards and overseeing strategies which ensure HMS students, faculty, and staff have a seamless and predictable way to access IT resources, assistance, just-in-time information, and learning modules. This role acts as the customer advocate and voice for improvements in technologies and IT processes across IT and sets the bar for how a service is delivered and communicated to the HMS community. The role will improve availability and user awareness of round-the-clock self-service resources, training, and information to minimize wait times for support.The Director of Technology Communication &amp; UX Strategy will create a vision and strategy for optimizing a user’s experiences, and improvements of existing experiences to enhance user engagement in various areas, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. They will drive requirements gathering, execution, and completion of enterprise-wide projects. The Director will serve as the lead service owner for the IT user experience at HMS. They will partner with peers in IT leadership to set the direction for internal operational improvements and drive the gathering and analysis of user data.&nbsp;Reporting to the Associate CIO, Strategic Service Delivery and Design, the Director will be responsible for:<ul><li>Staff Management and Leadership: Responsible for strategic oversight and daily management of HMS IT organizational communications, UX, and web teams, ensuring alignment with IT goals and smooth project execution. Leads goal-setting, team development, and manages workloads to ensure cohesive delivery of critical IT services and initiatives.</li><li>Strategic Leadership: Leads the development and execution of IT communication and UX strategies, driving long-term engagement goals for HMS IT. Partners with senior leadership to shape transformative IT projects that support institutional objectives.</li><li>Technical Leadership: Serves as the technical lead for IT communications, overseeing systems integration, UX/UI design, and digital tools like CMS platforms. Guides web development teams and ensures technical execution of communication and user experience initiatives.</li><li>Cross-Organizational Leadership: Acts as a cross-functional leader, aligning IT communications with broader organizational goals and fostering collaboration across teams in HMS IT. Represents HMS IT in university-wide initiatives, ensuring seamless, data-driven improvements in service communications.</li></ul>Core Duties:<ul><li>Develops and maintains UX standards and guidelines for HMS IT uniformly across all system applications as a mechanism to transform the customer user experience in partnership with HUIT technical standards.</li><li>Designs and implements training standards, programs and materials to educate the HMS community on IT systems, tools, and best practices.</li><li>Serves as UX subject matter expert by educating all IT stakeholders around the topic of improving the “front end” customer experience and the importance of making it as seamless as possible; Leads change management efforts related to UX initiatives.</li><li>Develops and executes the methodology for reporting UX goals and investments by establishing data driven analytics/key metrics which will help anticipate future needs.</li><li>Designs and facilitates collaborative UX training/workshops and suggests it to the development teams, marketing user experience as a guiding principle across IT.</li><li>Partners with distributed IT members in HPC, HSDM, and Wyss to implement UX best practices that may be adopted by the broader community.</li><li>Discovers and document product requirements, identifying data integrations and user interactions between systems.</li><li>Partners with ITSM leadership to ensure knowledge, release, incident, and Major Incident processes are appropriately supported.&nbsp;</li></ul>Basic Qualifications<ul><li>Minimum of 7 years’ post-secondary education or relevant work experience</li><li>Supervisory experience</li></ul>Additional Qualifications and Skills<ul><li>Minimum three years demonstrated highly specialized knowledge of a specific technology</li><li>Knowledge of information technology applications, processes, software, and equipment</li><li>Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor</li><li>Solid verbal/written communication skills</li><li>Knowledge of system integration across all IT platforms</li><li>Ability to conduct needs assessments and user research</li><li>Problem solving skills while optimizing data and systems for best possible outcomes</li><li>Track record of successful user research experience</li></ul>Certificates and Licenses<ul><li>Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred</li></ul>Additional Information The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. The Harvard Medical School is not able to provide visa sponsorship for this position. Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (<a href="https://www.gem.com" target="_blank">https://www.gem.com</a> ?formID=16341e35-cbc6-4904-88a3-09b35763307e)Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionInformation Technology Department Office LocationUSA - MA - Boston Job CodeI1659M IT User Experience Mgt V Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade059DepartmentInformation TechnologyUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingWe are committed to cultivating an&nbsp;inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values&nbsp;&nbsp;&nbsp; <a href="https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement" target="_blank">https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…</a>EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-DK1

Harvard University FAS Human Resources

Director of Technology Communication & UX Strategy

Title: Assistant Vice President of Enrollment Management
Job Summary
The AVP of Enrollment Management will be responsible for the overall leadership and management of Recruiting, Advising, High School Initiatives, and Student Life. Ensures that all pertinent federal; state and institutional laws; policies; and registration are followed. They will oversee and manage the enrollment processes and strategies to attract, retain, and support students. This role reports directly to the Executive Vice President.
Job Duties
<ul>
<li>50% - • Create and sustain a vision and strategic plan for enrollment management that is appropriate to JSCC and aligned with its overarching strategic plan and priorities. • Provide stability, cohesion, and leadership to and ensure efficient operations of the Offices of Recruitment, Advising, High School Initiatives, and Student Life through collaborative and cooperative relationships. • Manages day-to-day operations of the Enrollment Management including development and oversight of the Strategic Enrollment Management (SEM) plan. • Develops and evaluates enrollment processing services by analyzing data; along with action plans to yield desired results for excellent customer service. • Develop, manage, and maintain an enrollment management budget that effectively balances staff needs with the fiduciary responsibilities of the College. - (Essential)</li>
<li>30% - • Develop marketing strategies and initiatives. • Foster efforts to attract and retain a student body equipped for success at JSCC. • Actively participate in enrollment management events to provide and model leadership, engagement, and continuity. • Stay current on national and regional market trends and share best practices in enrollment management with the campus, teaching colleagues how to creatively adapt trends and best practices to JSCC's campuses. • Develop and implement policies and procedures in accordance with college standards. • Implement change in an open and transparent style, with grace and authority. • Recognize the importance of the pivotal role student-athletes play in the recruitment process and partner effectively with coaches in the recruitment of those students. • Create and sustain a culture of shared ownership of enrollment management; educate the campus community about best practices in enrollment management. - (Essential)</li>
<li>15% - • Listens, solves problems, and communicates with students, staff, faculty, and outside vendors to help student services run efficiently. • Performs administrative duties as needed in order to ensure the college and student success occurs without problems. • Communicates with the various supervised departments to assist staff to promote student success • Serve on various committees to represent the Student Services division of the college. • Additional duties as assigned. • Responsible for overseeing the coordination and facilitation of training provided by the departments. - (Marginal)</li>
</ul>
Minimum Qualifications
• Master's degree. • Experience in higher education • Flexibility to work outside normal business hours.
Preferred Qualifications
• Demonstrated experience with managing change, implementing new initiatives/projections, restructuring, and project management. • Demonstrated ability to develop and use data analytics and predictive modeling to enhance management initiatives for strategic planning.
Knowledge, Skills, and Abilities
Knowledge, Skills, and Abilities: • Knowledge of best practices in enrollment management and a record of success in increasing enrollment as well as net tuition revenue. • Familiarity with and appreciation of traditional, non-traditional, transfer, graduate, and nondegree seeking student recruitment is required. • A proven track record in the identification, admission, recruitment, and enrollment of prospective students, comprehensive and strategic enrollment planning, and shaping classes to meet the College mission. • Background in working with transfer student populations is highly desired. • Analytical, data-informed, and outcomes-oriented; experienced in data analytics and forecasting class and revenue. • Ensure that consistent branding and messaging is clearly articulated externally to achieve strategic goals. • The ability to engage current students, faculty, alumni, and parents in the recruitment and enrollment of all new students. • Practical with the ability to artfully approach all elements of the recruitment funnel. • Ability to effectively employ financial aid leveraging strategies. • Familiarity with compliance of federal and state financial aid regulations, along with attention to adherence of budget guidelines. • Ability to inspire, motivate, and lead a hard-working, energetic team; recognize the skill sets and talents of the staff and provide professional development opportunities to enhance them. • Personal strengths that include approachability, accessibility, energy, motivation, resourcefulness, and good humor. • Ability to handle information of sensitive and confidential nature in the utmost professional manner. • Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents. • Attention to detail and adaptability to a changing environment is extremely important as well as dependability. • Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
Pay Rate:&nbsp; $82,257 - $102,822&nbsp;(Annual salary depending on eligible experience which is defined by the current compensation plan.)
Open Until Filled:&nbsp;Yes; for best consideration, apply by: 11/29/2024
Special Instructions to Applicants:
To be considered for this position, you must submit an application.&nbsp; Prior applications will not be used to fill this vacancy.&nbsp;&nbsp;
A completed satisfactory background check will be required before hire.&nbsp;

Motlow State Community College


      Assistant Vice President of Enrollment Management
    

Job Title Assessment Director Assistant Requisition Number RE47151 Working Title Director of Accreditation Department Name 8G300:Education Teacher Educ &amp; Cert Work Location Lexington, KY Grade Level 46 Salary Range $52,021-85,800/year Type of Position Staff Position Time Status Full-Time Required Education MS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 3 yrs Required License/Registration/Certification None Physical Requirements Sitting for long periods of time in front of computer Shift Monday – Friday; 8:00 – 5:00pm Job Summary The Director for Accreditation and Assessment in the College of Education will provide support in program planning and review processes, continuous improvement, and accreditation activities for the college. They will serve as the primary liaison for CPE and SACS-COC assessment and accreditation. They will work closely with faculty, staff, the associate dean for academic programs and partnerships, and the director of educator preparation to develop, implement, and report on outcome based/performance assessments. They will also maintain and analyze data collect efforts for programs with national accrediting bodies, as applicable. The ideal candidate shall contribute to the excellence of the unit, college, and university through their leadership, vision, and service. Skills / Knowledge / Abilities Excellent written, verbal, and interpersonal communication skills. Experience working with accreditation agencies. Knowledge of Airtable, Hana/Tableau Does this position have supervisory responsibilities? Yes Preferred Education/Experience Master’s Degree in Education or related profession; minimum of 6 years of related experience. Minimum of one year managerial experience. Working knowledge of concepts, practices and procedures Deadline to Apply 11/12/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Assessment Director Assistant

At&nbsp;Ovia Health, a&nbsp;Labcorp Company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.&nbsp; You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health&nbsp; challenges around the world.&nbsp; Together, let’s embrace possibilities and change lives!We’re looking for a Director, Payer Sales to join our growing team. The Director, Payer Sales is a critical role in driving the growth and success of our business by establishing and nurturing relationships with health plans while selling the Ovia solution into the payer market.Who you are:<ul><li>Dedicated sales professional with a proven track record of driving results by developing and executing a comprehensive sales strategy, identifying and pursuing new business opportunities and collaborating closely with internal teams to ensure successful hand-offs to implementation and customer success teams.</li><li>You bring a stellar background on solution selling and proven experience selling into the payer market, preferably in the digital health space.</li><li>You excel at building meaningful relationships, establishing credibility, leading through influence, and thinking strategically.</li><li>You are relentless in the pursuit of a strong pipeline and have demonstrated success in sales conversion.</li><li>Skilled delivery of engaging, compelling sales and product presentation, in small and large group settings.</li><li>Strategic account based selling approach focused on identifying targets and creating unique sales strategies at the account level.</li><li>Proven network within the payer market and industry associations.</li><li>Intellectually curious, self-motivated, outgoing and engaging with a self-directed entrepreneurial spirit.</li></ul>What you will do:<ul><li>Drive new business that results in additive revenue for the organization to deliver assigned annual quota as an individual contributor.</li><li>Identify and prioritize target health plans, understanding their needs, objectives and pain points related to the Ovia solution.</li><li>Build and&nbsp; maintain strong relationships with key decision-makers and stakeholders within health plans.</li><li>Maintain internal reporting and documentation requirements in SFDC (Salesforce.com) and other applicable areas.</li><li>Generate new opportunities through direct outreach and events.</li><li>Guide prospects through the buying process, anticipating challenges and hurdles to ease the prospect’s ability to buy.</li><li>Increase awareness and market knowledge of Ovia.</li><li>Understand and effectively navigate the payer ecosystem.</li></ul>What we require:We value intellectual curiosity, bias to action, working smart and grit! We would love to see:<ul><li>Minimum 10 years of experience with sales related roles (new business and pipeline development).</li><li>Minimum 3 years payer sales experience.</li><li>Minimum 3 years experience negotiating term sheets with payers and/or enterprises.</li><li>Experience building a territory pipeline.</li><li>Proven grasp of Value (ROI) and Solution Selling.</li></ul>Bonus Points if you have<ul><li>Prior payer sales experience selling into the digital healthcare space.</li><li>Prior experience using tools such as&nbsp;Salesforce.com, Loopio, Demand-Base and LinkedIn Sales Navigator etc.</li></ul>Application window open through: 11/12/2024Pay Range: $133,000 - $170,000The position is also eligible for bonus and/or commissions under the applicable variable compensation plan.Bonus/commissions are earned based on achievement of performance metrics under&nbsp;the plan.&nbsp;&nbsp;&nbsp;Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.&nbsp; Casual, PRN &amp; Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, pleaseclick here.&nbsp;About Ovia HealthOvia Health by Labcorp has served more than 22 million family and parenthood journeys since 2012 and is on a mission to make a happy, healthy family possible for everyone. Ovia Health is the only family health solution clinically proven to effectively identify and intervene with high-risk conditions. The company's 50+ clinical programs, including coaching and personalized health pathways, help prevent unnecessary healthcare costs, improve health outcomes, and foster a family-friendly workplace that increases retention and return to work.&nbsp;&nbsp; We are proud of our diversity, and we create inclusion and belonging through how we onboard, meet, connect, engage, and communicate.&nbsp; Join us! For more information, visit&nbsp;OviaHealth.comLabcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our&nbsp;accessibility site&nbsp;or contact us at&nbsp;Labcorp Accessibility.For&nbsp;more information about how we collect and store your personal data, please see our&nbsp;Privacy Statement.

Ovia Health

Payer Sales Director - REMOTE

Description Idaho National Laboratory is hiring a Division Director to lead our Advanced Manufacturing, Fabrication, and Calibration team within Facilities &amp; Site Services. Our team works a 9x80 schedule supporting our various sitewide facilities in Idaho Falls. Responsibilities Include: <ul><li>Manage complex departments or divisions with multiple functional disciplines/occupations. Develop and establish&nbsp;operational policies within area managed. May participate in strategy development for corporate function. Requires&nbsp;detailed functional expertise and broad company knowledge. </li><li>Manage activities through second or third level managers. Manage professional employees and subordinate&nbsp;managers from multiple disciplines.&nbsp;</li><li>Responsible for the effective operation of activities of major significance to the organization</li><li>May manage a complex program, regardless of size, that has a critical impact on the directorate or laboratory.</li><li>Accountable for division budget which may be broad and have far reaching impact on the business segment.</li><li>Ensure that budgets, schedules, and performance standards are realistically set and attained.</li><li>Responsible for multiple functions, organizations, locations, departments, and/or technical disciplines.</li><li>Participate in the development of overall objectives and long-term goals of the division and the directorate.</li><li>Establish and administer operational objectives, policies, procedures, and work plans, and delegates assignments&nbsp;to subordinates.</li><li>Develop, modify, and execute company policies that affect immediate operations and may also have companywide effect.</li><li>Interact regularly with lower and/or senior management on matters concerning several functional areas,&nbsp;department, and/or customers.</li><li>Apply knowledge to influence other stakeholders on desired departmental outcomes</li></ul>Qualifications Minimum Requirements:&nbsp; <ul><li>Bachelor's degree and 10 years of experience OR Master's degree and 8 years of experience</li><li>A minimum of 5 years of management experience&nbsp;</li><li>This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.&nbsp;</li></ul> Preferred Experience:&nbsp; <ul><li>Experience leading a multidisciplinary workforce, including multiple levels of management as well as a combination of represented (union) and non-represented technicians who are spread across multiple geographical locations.</li><li>Experience with engineered drawings and manufacturing processes</li></ul> Job Information:&nbsp; <ul><li>The target pay range for this position is $165,798 - $236,238 annually.&nbsp; The full pay range is $121,920 - $316,992. At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.</li><li>You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment&nbsp;</li><li>TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment.&nbsp;</li></ul> Benefits and Relocation <ul><li>Medical, Dental, Vision, and Flexible Spending Accounts</li><li>401(k) with a 4.2% employer contribution and up to 4.8% match</li><li>Paid time off (personal leave)</li><li>Employee Education Program (tuition assistance)</li><li>Comprehensive Relocation Package</li><li>Benefit eligibility is subject multiple factors, including employment status and position classification.</li></ul> INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy’s mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation’s nuclear and renewable energy, national security, and environmental missions. INL Mission Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision Our vision is to change the world’s energy future and secure our nation’s critical infrastructure. Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see <a href="http://www.sss.gov" target="_blank">www.sss.gov</a>. Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply.&nbsp; Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. INL does not accept resumes from third party vendors unsolicited.

Idaho National Laboratory

Division Director for Advanced Manufacturing, Fabrication,  and Calibration

Job Description:The Director, Student Lifeand Events (Director) serves as a member of The Chicago School’s Student Success team. Founded in 1979, The Chicago School is an independent, non-profit institution with a dynamic student body and a professionally accomplished faculty. The Director must show a strong commitment to The Chicago School’s mission, vision, and values.TheDirector managesstudent life and events university wide. This is an opportunity to leverage best practices and implement innovative solutions that enrich the student experience, eliminate barriers, and promote persistence and success for all learners.The Director maintains collaborative, professional relationships with faculty and other student-facing departments to implement programs, services, and activities consistent with the University’s mission, strategic goals, and regulatory requirements.The Director must exercise a high degree of responsibility, show sharp attention to detail, and use independent judgment.The Director must have experience working with adult learners in geographically dispersed and virtual learning environments.This is a hybrid position that requires on-campus work three days per week at theChicago location. Please find the locations of the campus at <a href="https://www.thechicagoschool.edu/in-the-community/locations/.Travel" target="_blank">https://www.thechicagoschool.edu/in-the-community/locations/.Travel</a> to major student events, particularly Commencement, is required. ResponsibilitiesUniversity Student Events<ul><li>Oversee programmatic areas and supervise staff in practice areas including but not limited to new student orientation (including pre-orientation), commencement, student activities and organizations, and student wellness.</li></ul><ul><li>Manage vendor relationships, contract negotiations, and event logistics for streamlined event flow, engagement, and student success.</li></ul><ul><li>Develop a comprehensive plan for student events designed to meet the unique needs of adult learners and aligned with the university’s mission, vision, and values.</li></ul><ul><li>Supportallaspects of the First Gen Student Success program.</li></ul><ul><li>Serve as a liaison with administration, faculty, staff, and students to foster effective communication, collaboration, and support, ensuring the successful implementation of departmental initiatives and enhancing the overall student experience.</li></ul><ul><li>Create and revise effective communication strategies for internal and external stakeholders to maximize engagement, participation, and student development.</li></ul><ul><li>Develop and implement assessment tools that measure the effectiveness of university events and services and use datafor continuous improvement.</li></ul><ul><li>Support the careful management of budgets for all university events and services providedbythe Student Life and Events(SLE)team.</li></ul>Student Engagement<ul><li>Continuously analyze the student lifecycle from pre-matriculation to graduation to identify opportunities to boost students’ success through co-curricular engagement.</li></ul><ul><li>Advocate for the needs and concerns of students to create, sustain, and evolvesupportive and inclusive environments.</li></ul><ul><li>Design, implement, evaluate, and maintaineffective student events for both in-person and distance learning students.</li></ul><ul><li>Oversee and guide student organizations and activities that promote student engagement, leadership, and professional growth.</li></ul><ul><li>Lead initiatives to create a culture of student well-being, including promoting wellness education through physical and mental health resources.</li></ul>Student Success<ul><li>Support the implementation of the annual Student Experience Survey.</li></ul><ul><li>Support the maintenance of online content for all assigned functions on the student website, the faculty and staff intranet, The Chicago School website, and other digital platforms.</li></ul><ul><li>Receive and respond to reports of students in crisis or of concern, providing support and intervention to students and university stakeholders.</li></ul><ul><li>Monitor students of concern through meticulous documentation, intervention, and crisis response, as needed.</li></ul><ul><li>Serve on university-wide committees and work groups, as assigned.</li></ul><ul><li>Other duties as assigned.</li></ul>Knowledge, Skills, and Abilities<ul><li>Evidence of culturally competent practice and demonstrated ability to serve the needs of diverse students, especially those holding historically marginalized identities.</li></ul><ul><li>Ability to juggle multiple competing demands and set priorities in a fast-paced environment while maintaining superb attention to detail.</li></ul><ul><li>Demonstrated ability to work both autonomously and as part of a diverse team, always with flexibility, enthusiasm and determination.</li></ul><ul><li>Ability to anticipate issues before they arise and prioritize them appropriately once they do.</li></ul><ul><li>Ability to work independently, think critically, and problem solve.</li></ul><ul><li>Ability to deploy excellent communication and interpersonal skills with varied audiences including with individuals and in groups.</li></ul><ul><li>Ability to maintain confidentiality and manage sensitive information.</li></ul><ul><li>Excellent writing, interpersonal, and technological skills, including the use of Microsoft Office.</li></ul><ul><li>Ability and willingness to work evenings and weekends.</li></ul><ul><li>Earned master’s degree in a relevant discipline from a regionally accredited institution.</li></ul><ul><li>Four to six years of relevant professional work experience, including with university-wide events.</li></ul>University InformationFor more information about The Chicago School, visit <a href="http://www.thechicagoschool.edu" target="_blank">www.thechicagoschool.edu</a>. The Chicago School is part of The Community Solution Education System. For more information about The Community Solution, visit <a href="http://www.tcsedsystem.org" target="_blank">www.tcsedsystem.org</a>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Compensation &amp; BenefitsThis opportunity is budgeted at $$70,000 to $80,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Director, Student Life and Events

28-Oct-2024<h4>Associate Vice President for Infrastructure and Auxiliary Services, Campus Services</h4>Campus Services 67216BRJob SummaryHarvard Campus Services is dedicated to supporting the University's mission by providing essential services that enhance campus life and facilities and facilitate academic and professional activities of students, faculty, and staff. Campus Services oversees staff and graduate housing, real estate, district energy and utilities, facilities management, sustainability, capital projects, dining, transportation, event services, and international supports home and abroad, ensuring that all operations are customer-focused, efficient, and aligned with sustainability practices.&nbsp; The majority of these non-academic services are offered to University customers on a fee-for-service basis.The Associate Vice President for Infrastructure and Auxiliary Services will play a crucial role in shaping the physical and operational landscape of the university that is comprised of 3 campuses and 600 buildings. This role will oversee a budget of approximately $300M, driving innovation, and ensuring the highest levels of service and satisfaction.&nbsp;Position DescriptionThis position requires a visionary leader with a passion for excellence and a deep commitment to the university's values and goals.&nbsp; This is a newly formed leadership role responsible for overseeing the planning, development, and operation of the campus’ infrastructure and auxiliary services, combining teams totaling ~800 individuals (union and nonunion). This position will ensure that facilities, infrastructure, transportation, and auxiliary services are aligned with the university's strategic goals, providing a safe, efficient, and engaging environment for students, faculty, and staff. Areas of specific subject matter responsibilities include:&nbsp;Parking, Transit and Fleet Services:<ul><li>Provide leadership for the team managing campus parking facilities, commuter choice, fleet services and transit and charter services.</li><li>Develop strategic initiatives to enhance parking and transit operations, ensuring optimal service delivery utilizing technology and data.</li><li>Foster partnerships with local transportation agencies to improve public transit options and efficiency.</li><li>Champion sustainable transportation initiatives, including fleet electrification for Campus Services and schools, and oversee commuter choice programs that promote eco-friendly commuting options.</li><li>Work with University stakeholders including University Benefits office to ensure alignment with university needs.</li><li>Lead the development and implementation of commuter choice programs that incentivize alternative transportation methods.</li><li>Collaborate with external partners to secure benefits for the campus community and enhance commuter satisfaction.</li><li>Oversee data collection and analysis and feedback to evaluate program and operational effectiveness and guide future improvements.</li></ul>Energy &amp; Utilities:<ul><li>Oversee the management team responsible for district energy facilities that supply essential utilities to the campus.</li><li>In partnership with the Office for Sustainability, lead initiatives to integrate renewable energy sources, as we transition to fossil free system, in our district systems and overall utility strategy.</li><li>Ensure the continuous reliability and efficiency of energy systems, supporting the need for programs to run without interruption.</li><li>Oversee the review of large capital projects for adherence with best practices in energy and facilities and coordinate Campus Services’ coordinated comments on large capital projects.&nbsp;</li><li>Support the University’s procurement strategy for utility procurement.&nbsp;</li></ul>Facilities Management Operations:<ul><li>Guide the facilities management team in maintaining and enhancing the physical campus environment, including but not limited to building operations and maintenance, custodial cleaning and event setup, landscape maintenance, fire safety, and recycling and waste management.</li><li>Establish and uphold maintenance standards to ensure a safe, clean, and welcoming campus.</li><li>Leverage technology to streamline facilities management processes, preventative maintenance and increase operational efficiency.&nbsp; Support best-in-class operational technology strategy informed by on-the-ground feedback and cutting-edge sustainability and efficiency needs.</li></ul>Additional Auxiliary Services&nbsp;<ul><li>Direct the management of the Campus Service Center, ensuring it serves as an effective resource for student, faculty and staff needs.</li><li>Set high standards for customer service and operational efficiency within the service center.</li><li>Oversee the University’s ID card strategy and services.</li><li>Implement innovative solutions to modernize service center operations and improve user experiences.</li></ul>Job Specific Responsibilities continued in Additional Information...Basic Qualifications<ul><li>Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field; Master’s degree preferred.</li><li>Minimum of 12 years of leadership experience in facilities management, construction, transportation, or auxiliary services, with experience overseeing large, diverse teams and operations.</li></ul>Additional Qualifications and SkillsAdditional Qualifications:<ul><li>Proven track record of managing large-scale infrastructure projects and auxiliary services.</li><li>Strong leadership, strategic thinking, and financial acumen skill, managing complex budgets.&nbsp;</li><li>Strong communication and interpersonal skills. A “people first: manager who can communicate clearly, listen actively, and build rapport with all employees at all levels of the organization. Experience leading change management initiatives critical.</li><li>Fosters a team environment and values diverse input to achieve goals; embraces professional development and continuous learning for staff.</li><li>Basic knowledge of regulatory requirements and best practices in parking, facilities, utilities, and auxiliary services management.</li><li>High level of emotional intelligence. Sense of humor.</li><li>Track-record of adding value to teams with dynamic responsibilities led by experienced subject matter experts.</li><li>Experience in large, complex higher education or medical institutions, or other related environments preferred.&nbsp;</li><li>Lean Sigma Six or other related certification or knowledge preferred.&nbsp;</li></ul>Additional InformationJob Specific Responsibilities continued...Additional Auxiliary Services:<ul><li>Supervise the operations center team, coordinating comprehensive support for campus management across the schools and units 24/7.</li><li>Ensure the operations center is equipped to respond effectively to emergencies and maintain campus continuity.</li><li>Oversee the teams responsible for mail and print services and select other ancillary services.</li></ul>Cross-Cutting Responsibilities:Infrastructure Management:<ul><li>Oversee the maintenance, operation, and improvement of campus buildings, grounds, and infrastructure, on a fee-for-service basis.</li><li>Develop and implement comprehensive facilities management practices that include preventive maintenance, energy management, and sustainability initiatives.</li><li>Collaborate with academic and administrative departments to meet the current and future infrastructure needs of the university, balancing service, sustainability, cost, and reliability.</li><li>Foster project management best practices.&nbsp;</li><li>Ensure compliance with all local, state, and federal regulations and standards.</li></ul>Infrastructure Capital Planning, Construction and Renewal:<ul><li>Lead the planning and execution of district energy, utility, and parking infrastructure projects across campus.</li><li>Work closely with architects, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the highest quality standards.</li><li>Manage the capital budget for infrastructure projects, including the prioritization and allocation of resources.</li></ul>Customer Service:<ul><li>Enhance the quality, efficiency, and profitability of services, ensuring they meet the needs of the campus community and support the university's mission by regularly engaging with University stakeholders.</li><li>Implement customer service and marketing strategies to improve user satisfaction and engagement.</li></ul>Safety and Risk Management:<ul><li>In partnership with Environmental Health and Safety, develop and oversee comprehensive safety and risk management policies for all infrastructure and auxiliary service operations.</li><li>Promote a culture of safety across the new combined organization through training, communication, and compliance initiatives.</li></ul>Strategic Planning and Budgeting:<ul><li>Oversee strategic planning for the areas of responsibility, partnering closely with other Campus Service and University leaders.&nbsp;</li><li>Prepare and manage annual budgets for all areas of responsibility, ensuring fiscal responsibility and alignment with strategic priorities.</li><li>Set fees and rates for customers through a transparent methodology, utilizing best practice service level agreements where applicable.</li><li>Develop and monitor performance metrics and make data-driven decisions to improve efficiency and effectiveness.</li></ul>Leadership and Team Management:<ul><li>Serve as a member of the Vice President for Campus Services senior leadership team.&nbsp;</li><li>Lead a diverse team of facilities, energy, transportation, and auxiliary services professionals.</li><li>Foster a collaborative, inclusive, and high-performing work environment.</li><li>Provide professional development opportunities and mentorship to staff.</li></ul>Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code361063 Administrative Manager Work FormatHybrid (partially on-site, partially remote) Salary Grade063DepartmentCampus ServicesUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningCORI, Credit, Criminal, Education, Employment, IdentityScheduleOnsite 4 days a week Monday - Friday: 8:00am - 5:00pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JD3

365 Leadership / Executive Board Jobs