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POSTING NUMBER:&nbsp;N133-2425 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;August 28, 2024&nbsp;CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;September 11, 2024POSITION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mechanical Supervisor – Buildings and Grounds DepartmentREPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Director of Facilities and Maintenance ManagerPRIMARY FUNCTION: The Mechanical Supervisor will manage internal tradesmen and subcontracted mechanical service contractors for the 39 Hartford Public Schools.&nbsp;Responsibilities include:<ul><li>Certify safety and health training of tradesmen</li><li>Oversee testing and repairs of mechanical, electrical, and life-safety systems</li><li>Manage mechanical department operating budget</li><li>Enforce safety protocols for asbestos, HAZMAT handling, etc.</li><li>Supervise snow-removal operations</li></ul>TYPICAL DUTIES AND RESPONSIBILITIES:<ul><li>Manage (schedule and distribute) daily workloads of assigned employees </li><li>Maintain punctuality for daily operations, emergencies, and meetings (including phone calls, texts, emails, etc.)</li><li>Utilize Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and shared drives efficiently</li><li>Address mechanical system deficiencies reported by head custodians</li><li>Use Brightly work order system for service calls</li><li>Maintain inspection and testing records of filter changes, life safety systems, elevators, and others as assigned </li><li>Manage employee attendance and leave requests</li><li>Hire and performance manage employees following union contract and district procedures</li><li>Collaborate with other departments</li><li>Oversee vehicle maintenance and safety</li><li>Supervise snow events (plowing and salting)</li><li>Manage building management systems, including scheduling and sequence of operations</li><li>Maintain professional relationships with all stakeholders, including departments, agencies, school administrators, custodians, and contractors</li><li>Remain on-call for emergencies</li><li>Dispatch internal tradesmen as needed</li><li>Manage subcontractors, suppliers, and external agencies such as, but not limited to:</li><li>CONTRACTORS - HVAC, BMS controls, life safety, electrical, small equipment repair, backflow prevention, drain cleaning, swimming pools, emergency generator contractors, elevator services, and others</li><li>SUPPLIERS - HVAC, plumbing, electrical, air filters, equipment repair, tools, diesel fuel, playground safety chips, automotive, snow removal equipment, top soils, cold patch, and others</li><li>AGENCIES: City of Hartford Departments (Fire Marshal, Department of Public Works, License and Inspections, and Police Department), MDC, Eversource, CNG, State of Connecticut DEEP, EPA, HHHR, and others</li></ul>SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE:<ul><li>High school diploma is required</li><li>Proficiency in Microsoft Office suite (specifically, Word, Excel, Outlook, and OneNote) and internet use</li><li>10 years of HVAC experience</li><li>Knowledge of building automation systems</li><li>10 years of experience supervising tradesmen</li><li>Strong organizational and communication (written and oral) skills</li><li>Must communicate well with others, both written and oral communication</li><li>Leadership experience in educational settings preferred</li><li>Ability to work in a union environment</li><li>Capable of adapting to fast-paced, demanding environment</li><li>Experience and skill in contingency planning and disaster response </li></ul>CERTIFICATION / LICENSE REQUIREMENTS: <ul><li>Valid Connecticut driver’s license is required</li><li>State of Connecticut HVAC license is required, specifically an S2 license</li></ul>EVALUATION: Evaluated in accordance with Local 818 AgreementSALARY AND TERMS OF EMPLOYMENT: This is a 12-month work year position, 40 hours per week, Monday through Friday, 7:00 a.m. to 3:30 p.m. daily.&nbsp;Salary will be in accordance with experience level and 2024-2025 Salary Schedule 67 - $82,336 to $101,166 for Buildings and Grounds supervisors.UNION AFFILIATION: The Board recognizes Local 818 of Council 4, American Federation of State, County and Municipal Employees, AFL-CIO as the exclusive bargaining unit for this position.APPLICATION PROCEDURE: &nbsp;To be considered, all internal and external applicants must fully complete a Hartford Public Schools’ online application, which can be accessed through our Applicant Tracking System, Nimble, at <a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a>. Internal applicants should use a personal email address when applying. Please do not use your hartfordschools.org email. &nbsp;&nbsp;Candidates’ application and supporting documents will be reviewed.&nbsp;Candidates who advance through the initial review will be notified and placed in the pool for consideration by hiring managers.&nbsp;Candidates will be contacted directly by hiring managers for interviews.

Hartford Public Schools

Mechanical Supervisor – Buildings and Grounds Department (N133-2425)

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

12 Procurement / Operations Jobs in Hartford, CT, USA