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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Mercedes Benz Wholesale&nbsp;Parts Driver delivers and picks up parts and equipment for the dealership while ensuring the delivery truck is in a clean and operable condition. &nbsp;.<h2>What are the day-to-day responsibilities?</h2><ul><li>Deliver &amp; pick up parts as requested by Parts Manager</li><li>Load truck in such a way as to eliminate damage to sheet metal and other fragile parts</li><li>Organize schedule of deliveries to maximize efficiency and post schedule to make available for contact</li><li>Keep truck clean and neat and regularly check vehicle to keep in good running condition</li><li>Report any malfunctions of parts vehicle to Parts Manager immediately</li><li>Assist in keeping parts department &amp; parts area clean</li><li>Make pick up and deliveries safely and call the shipping department from each pick up and delivery stop</li><li>Pick up only parts that have a purchase order on the invoice</li><li>Update delivery log after each delivery</li><li>Work with Parts Manager to identify potential clients and complete sales calls as determined by the Parts Manager</li><li>Perform all other duties as assigned</li></ul><h2>&nbsp; &nbsp;What are the requirements for this job?</h2><ul><li>A high school diploma or the equivalent</li><li>Ability to read and comprehend instructions and information</li><li>Must have a valid driver's license</li><li>Ability to use computer and calculator</li><li>Ability to communicate well orally and in writing with customers, vendors and other contacts</li></ul>Starting pay rate is $17.00-18.00 per hour.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Parts Driver-Wholesale

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The We’ll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network.&nbsp; &nbsp;The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.&nbsp; Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store.<h2>Job Responsibilities:</h2><ul><li>Review vehicle condition reports</li><li>Determine wholesale and retail prices</li><li>Inspect and accept vehicles arriving onsite</li><li>Create and execute reconditioning plan to prepare vehicle for sale</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales</li><li>Driving incremental business through a high-level of engagement with customers.</li><li>Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity</li><li>Work with management to identify current inventory needs.</li></ul><h2>Qualifications:</h2><ul><li>High School diploma or equivalent.</li><li>Extremely self-motivated&nbsp;</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication, prospecting, and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul><h2>Physical Requirements:</h2><ul><li>Ability to sit and stand for prolonged periods of time.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Vehicle Acquisition Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.&nbsp; The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.&nbsp; The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.&nbsp; &nbsp;.<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist all subordinate service and sales personnel in all phases of their job descriptions</li><li>Properly document employee behavior that may result in punitive job actions such as termination</li><li>Report to management any circumstances that compromise the integrity of the dealership</li><li>Work with the parts department as appropriate to ensure proper stocking of high use parts</li><li>Collect accounts receivable for service work</li><li>Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…</li><li>Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately</li><li>Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained</li><li>Quality check completed jobs</li><li>Ensure that all the necessary shop equipment is in proper working condition</li><li>Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly</li><li>Ensure that proper service sales techniques are being used</li><li>Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters</li><li>Communicate with customers before issues arise and get involved in escalated customer issues</li><li>Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals</li><li>Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis</li><li>Serve as liaison with factory representatives in the absence of fixed operations or service director</li><li>Establish and maintain a good working relationship with customers to encourage repeat referral business</li><li>Monitor staffing levels, compensation levels and department turnover</li><li>Assure proper repair order flow to satisfy warranty/dealership/business office requirements</li><li>Maintain reporting systems required by general manager, company and manufacturer</li><li>Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates</li><li>Direct and schedule the activates of all department associates</li><li>Hire, train, motivate, counsel and monitor the performance of all service department staff</li><li>Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…</li><li>Assist in development of annual service budget for use in connection with annual sales forecast</li><li>Maintain customer satisfaction index rating above that of manufacturer or dealership average</li></ul><h2>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Three to Five years of experience in an auto repair facility</li><li>Two plus years of supervisory experience</li><li>Excellent verbal and written communication and interpersonal skills</li><li>Proficient knowledge of dealership computer systems</li><li>Must have a valid driver’s license</li><li>Ability to drive manual transmission vehicles</li><li>Demonstrated customer service skills</li><li>Previous industry knowledge of overall operations, management and wholesale relations (preferred)&nbsp;</li></ul>Compensation: $6,656 - $11,958 Monthly<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Land Rover Vehicle Acquisition Specialist role is to acquire additional inventory for the dealership by purchasing customer vehicles. Our associates provide an exceptional customer experience, appropriately managing the customer’s expectations, and communicating throughout the We'll Buy Your Car process. The Associate will strive to deliver on the “check within an hour” promise of the We'll Buy Your Car program. This position provides the ability to work flexible hours and offers hourly pay plus a bonus for each vehicle purchased..Job Responsibilities:<ul><li>Responds to incoming leads through AutoNation and third-party websites, by phone, internet and walk-in traffic</li><li>Utilizes all available resources to identify and engage private parties looking to sell their vehicle</li><li>Set up appointments with potential customers to visit the dealership for an appraisal</li><li>Executes the AutoNation We'll Buy Your Car Same-Day Payment process</li><li>Reviews vehicle condition reports and inspects vehicles onsite</li><li>Interacts with customers throughout the day, both in person and over the phone</li><li>Refer customers who prefer to trade-in instead of selling their vehicles to the sales team</li></ul>Qualifications:<ul><li>High School diploma or equivalent</li><li>Extremely self-motivated</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication, prospecting, and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul>Physical Requirements:<ul><li>Ability to sit and stand for prolonged periods of time</li></ul>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the candidates for this job. Candidates may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.Compensation is hourly plus bonus with an estimated range that may vary between $5k-$8k or more per month.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Position SummaryThe Authorizations &amp; Benefits Supervisor is responsible for overseeing and managing the Authorization &amp; Benefits team, ensuring that medical prior authorizations and benefits verification processes are handled efficiently and accurately. The role requires supervising the day-to-day operations of the department, leading and mentoring a team of specialists, and collaborating with other departments to streamline the authorization process. This role requires a results-driven, hands-on leader with strong people management skills who is passionate about process improvements. The supervisor will ensure compliance with insurance guidelines, optimize workflows, and address complex issues that arise in the authorization and benefits verification process. The position also requires ensuring a high level of customer service is maintained while working to resolve challenges in a timely and professional manner.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Authorizations &amp; Benefits Supervisor include, but are not limited to:<ul><li>Overseeing the daily operations of the Authorizations &amp; Benefits team, ensuring that all tasks are performed accurately, efficiently, and in compliance with company standards and insurance requirements.</li><li>Mentoring, coaching, and developing team members through regular training and performance feedback. Ensuring the team is equipped with the knowledge to handle complex prior authorization and benefits verification issues.</li><li>Utilizing performance data to identify trends, access team effectiveness, and implement continuous improvement initiatives. </li><li>Monitoring and analyzing workflows to ensure effective and timely processing of prior authorizations, benefits verification, and insurance claim follow-ups. Identifying opportunities for improvement and implementing process changes to enhance efficiency and accuracy.</li><li>Ensuring the team stays current with insurance policies, healthcare plan requirements, and industry regulations. Fostering a culture of compliance with payer guidelines, HIPAA standards, and other regulatory requirements.</li><li>Leading by example in providing excellent customer service, ensuring that patients, providers, and insurance companies receive timely and professional responses to inquiries regarding prior authorizations, coverage, and benefits.</li><li>Addressing and resolving escalated issues related to authorizations, insurance denials, claims rejections, or complex patient inquiries. Providing guidance and support to team members when needed.</li><li>Conducting regular audits to ensure accuracy in insurance verification and authorization processes. </li><li>Tracking team performance and providing regular feedback to ensure goals and quality standards are met. Conducting audits to ensure accuracy in insurance verification and authorization processes.</li><li>Working closely with other departments (e.g., billing, medical records, and patient services) to ensure smooth coordination and timely resolution of issues related to patient authorization and insurance benefits.</li><li>Maintaining accurate records of authorization requests, denials, rejections, and other key metrics. Preparing regular reports for management on team performance, trends, and challenges.</li></ul>Education/Experience<ul><li>High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred</li><li>At least 5 years of experience in healthcare or insurance, with a focus on prior authorization, benefits verification, and accounts receivable processes</li><li>At least 3 years of supervisory or leadership experience, preferably overseeing teams in prior authorization and benefits verification</li><li>Previous supervisory experience or proven leadership ability in a healthcare setting is preferred</li><li>Experience with Medicare, Medicaid, and commercial insurance plans required</li><li>Knowledge of medical terminology and healthcare insurance processes</li></ul>Knowledge, Skills and Abilities<ul><li>Strong leadership skills, including the ability to create a strategic vision for the department, motivate a team of specialists and foster a culture of innovation. Experience in providing constructive feedback and managing team performance.</li><li>Excellent interpersonal skills, with the ability to work effectively with patients, healthcare providers, insurance companies, and internal teams. Ability to resolve escalated issues with professionalism and empathy.</li><li>Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.</li><li>Experience in leading process improvement initiatives to enhance operational workflows, reduce errors, and improve processing times. </li><li>Ability to identify issues, assess problems, and develop solutions quickly and effectively. Skilled at navigating complex insurance and authorization challenges.</li><li>Understanding of and adherence to healthcare industry regulations, including HIPAA, OSHA, and payer guidelines.</li><li>Proficient in using practice management systems, electronic medical records (EMR), and other healthcare software tools. Familiarity with insurance verification systems is a plus.</li><li>Demonstrated change management skills, including successfully implementing new policies, procedures, or technology solutions while maintaining team morale. </li><li>Ability to adapt to changes in healthcare policies, insurance guidelines, and organizational processes. Willingness to implement new approaches to improve efficiency and meet team goals.</li><li>Strong written and verbal communication skills. Ability to communicate effectively with team members, management, and external stakeholders (e.g., insurance companies, patients).</li><li>Self-motivated and able to work independently while collaborating as part of a team.</li><li>Demonstrates patience and composure when dealing with challenging situations.</li><li>Ability to handle sensitive and confidential information with discretion and professionalism.</li><li>Willingness to step in and assist with team tasks when necessary to ensure smooth department operations.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Proliance Surgeons

Supervisor, Authorization and Benefits

Position SummaryThe Executive Director, Clinic Operations must have an instinctive and comprehensive understanding of world class, independent physician groups, clinic patient care &amp; service, and team leadership and management.&nbsp; As the highest practice executive in their Care Center managing a team of senior management that have direct oversight of essential functions of the facilities under their direction, they will take the lead in building structures for success. The Executive Director will ensure there is an operational infrastructure that supports current and projected growth for their Care Centers and consistent with Proliance Surgeons as a strategy as a whole. This individual is also expected to serve as a leader on Proliance Committees and ad-hoc teams to champion initiatives where they may have particular expertise.The Executive Director, Clinic and Surgery Center Operations will provide in-depth knowledge and expertise in the areas of physician practice management, governance, finance, marketing, revenue cycle, information systems and human resources.&nbsp; He or She will provide direction, coaching and mentorship to senior leadership and others regarding all business as a means of continuous improvement, maintaining or enhancing integrity of all employee and patient experiences and improving financial viability of each clinic.&nbsp; The Executive Director, Clinic Operations works closely with appropriate members of the Central Service Office (CSO) and reports directly to the Proliance Chief Operations Officer and to the Physician Leader(s) of their Care Center(s). This position is the highest non-physician role of their designated locations.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Executive Director include, but are not limited to:<ul><li>Work closely with the Managing Partners, physicians, and Proliance Senior Leadership to strategically orchestrate the care centers’ profitable growth, building the infrastructure and industry relationships that allow the care centers to continue to flourish in a rapidly changing health care market.</li><li>Develop and direct short- and long-term plans that translate strategic goals into specific, actionable steps, providing leadership and overall direction for all activities related to staff, patient, and surgeons experience, physical office site, information systems, operations and safety.&nbsp; </li><li>Actively collaborate, working directly with the physician leadership, Central Service Office leadership and the Care Center(s) to accomplish objectives related to initiatives designed to achieve the Proliance mission and vision.</li><li>Develop annual action plans and budgets to inform and support the strategic planning process, including initiatives designed to achieve objectives, including appropriate performance metrics.</li><li>Establish and assume full P&amp;L accountability for their assigned Care Center(s), which includes improving KPIs including patient volumes, accounts receivable management and net income after deduction of operating expenses.</li><li>Lead a team of Senior Managers to accomplish all strategic and operational objectives.&nbsp; </li><li>Provides leadership by planning, developing, and organizing all departments, and by implementing, evaluating, and directing the activities of the Leadership Team</li><li>Establish and promote a rapport in and among departments to promote interdisciplinary decision-making in daily operations</li><li>Implement organizational policies as directed by the Care Center(s) Executive Committee and/or the Central Service Office</li><li>Accept accountability to represent the face of Proliance with outside agencies</li><li>Develop smart, cost-effective approaches for marketing the care centers, in collaboration with the CSO Marketing staff </li><li>Build and enhance relationships with appropriate hospitals, care centers and providers</li><li>Bring a continuous process improvement approach to each of the lines of business comprising the care center</li><li>Manage physician recruitment, onboarding and compensation administration in partnership with CSO departments as needed.</li><li>Lead, without necessarily directly managing, all day-to-day operations.</li></ul>Education/Experience<ul><li>Bachelor’s degree required, Master’s degree preferred, in health care administration, business or related field.&nbsp; Experience in lieu of formal degree will be considered</li><li>Five or more years in health care administration positions of increasing responsibility, ideally in an independent medical group environment and involving the management of clinics or ambulatory surgery centers and ancillary services</li><li>Experienced leader with an established collaborative style who influences change and builds consensus for ideas and recommendations that move organizations forward</li><li>Determined experience extending compassion for colleagues and subordinates and able to sustain collegiality and team orientation in a high-performance culture</li></ul>Knowledge, Skills and Abilities<ul><li>Knowledge of computerized information systems</li><li>Knowledge of practice management software, PACS, EMR/EHR and MS Office applications, including Word, Excel, and PowerPoint</li><li>Working knowledge of reimbursement regulations and compliance laws and policies</li><li>Working knowledge of regulations and guidelines pertaining to healthcare administration</li><li>Working knowledge of and experience with the rapidly changing health care market and a Care Center’s positioning in it</li><li>Demonstrated expertise in finance, human resources, marketing, operations and strategy</li><li>Proven ability to think strategically, broadly, and creatively while also serving as a hands-on leader and a high performing individual contributor</li><li>Demonstrated excellent judgment, understands what s/he does not know and what questions to ask to reach well informed decisions that minimize risk</li><li>Superior communication skills and unquestioned ethics and integrity</li><li>Self-effacing, humble yet confident person who is self-motivated, flexible, deals well with ambiguity and does not require positional authority to get things done</li><li>Self-motivated; able to work independently and collaboratively, focused on immediate and long-range goals for designated Care Center/ASC and Proliance as a whole; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed.</li><li>Professional and capable company representative who builds trust and respect</li><li>Progressive clinic management and senior administrative experience&nbsp; </li><li>Strong leadership, training and mentoring abilities </li><li>Promoting (leading by example) great interpersonal skills; modeling patience, composure, and cooperation; working well with all patients, physicians, and team</li><li>Advanced knowledge of revenue cycle management process and experience with improving revenue cycle metrics and benchmarks. </li><li>Advanced understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization</li><li>Skilled professional with a collaborative style who influences change and builds consensus for ideas and recommendations that move the organization forward</li><li>Ability to establish and manage multiple priorities, coordinate work activities and exercise initiative </li><li>Creativity and resourcefulness in addressing problems and opportunities</li><li>Willingness and ability to be flexible with working varied hours and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective and focusing on the situation, task, opportunity, or problem and not the person</li><li>Ability to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Ability to effectively present information and respond to questions from all levels of the organization from front line teammates throughout the teams, up to and including leadership, board members, and community leaders. </li><li>Demonstrate a learning attitude toward solving problems, using good reasoning and judgment</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Executive Director, Clinic Operations

Job Title Director of Academic Operations Requisition Number RE48610 Working Title Department Name 89007:Faculty Senate Work Location Lexington, KY Grade Level 50 Salary Range $81,640-138,798/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None Physical Requirements Sitting for extended periods; repetitive keyboard motion; walking on campus for meetings as needed; occasional lifting or carrying of objects up to 10 lbs. Shift Monday thru Friday, 8:00AM – 5:00PM; occasional evening and / or weekend hours as necessary. Job Summary The Director of Academic Operations supports the unit of Academic Operations in the critical areas of academic administration by ensuring operational processes and an infrastructural framework that effectively supports the University’s academic mission. Reporting to the Associate Provost for Academic Operations, the Director oversees the curriculum management system, directs daily operations, execution of processes for curricular approval, as well as identifies, develops and implements training and support for campus constituents. This role works with the Associate Provost of Academic Operations to ensure effective communication of academic operations and administrative initiatives to drive continuous improvement. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? Yes Preferred Education/Experience Deadline to Apply 12/30/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Director of Academic Operations

Job Title Campus Recreation Climbing Wall Supervisor Spring 2025 Requisition Number DU12960 Department Name 1B310:Campus Recreation and Wellness Work Location Lexington, KY Salary Range $12 / Hour Type of Position Student Position Time Status Part-Time Required Education Must be a registered UK student. Required Related Experience none Required License/Registration/Certification none Physical Requirements The position may require lifting or pushing objects up to 50lbs, or extended amounts of time walking or standing. Shift Open hours include Monday – Friday 3-6pm, Monday – Friday 6-10pm, Saturday 2-7pm and Sunday 2-6pm 6-10pm. Summer hours are Monday – Friday 3-9pm and Saturday/Sunday 12-4pm. Holiday hours may vary. Job Summary Must be a registered UK student. Supervising and working hands to provide outdoor recreation and education opportunities for the University of Kentucky community using human–powered adventure pursuits‚ experiential education‚ and the natural environment. This position is also Federal Work-Study eligible, if you qualify. Skills / Knowledge / Abilities Time Management, Social Interaction, Initiative, Observant Does this position have supervisory responsibilities? No Preferred Education/Experience Applicant would enjoy the opportunity to work at our indoor rock wall and have interest in the outdoors. Deadline to Apply 03/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Campus Recreation Climbing Wall Supervisor Spring 2025

The hiring range for this role is: &nbsp;92,086.00 - 129,145.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Job Description Summary This role's primary responsibility is to lead the operations and delivery of BlueCard business. This involves developing strong professional relationships with key stakeholders across Blue Licensees (Plans), vendors, and internal Association staff. The ability to work effectively while managing multiple projects and providing excellent customer service is essential. You’ll have the opportunity to interact with individuals at various levels, contributing to a dynamic and collaborative work environment. Navigating these interactions skillfully will be critical to your success in this position.Responsibilities include but are not limited to:<ul><li>Lead the operational aspects related to BlueCard and the BlueCard Portal. This includes handling Plans’ defect and enhancement ServiceNow tickets and collaborating with Plans to understand their business and technical requirements. As a subject matter expert, work closely with customers to address issues. Identify problem sources, recommend appropriate solutions, and communicate alternative arrangements when necessary.</li><li>Ensure that all operational tasks meet the defined ServiceNow SLAs. Timely resolution and adherence to performance standards are essential. Continuously identify, recommend, document and drive process improvements to existing or new processes to enhance operational efficiency, streamline workflows and optimize procedures.</li><li>Serve as a liaison between customers and internal teams. Assist with training, problem-solving, and researching solutions to address customer needs effectively. Strive to achieve high levels of customer satisfaction. Regularly measure operational satisfaction through surveys and take necessary actions to improve the customer experience.</li><li>Work closely with Product Managers, Product Owners, and Product Scrum teams. Stay informed about enhancements, releases, and other changes related to BlueCard and the BlueCard Portal. Remain up-to-date with all Inter-Plan software enhancements and changes to understand their technical and operational impacts on Operations and provide Implementation and User Acceptance Testing (UAT) support. Support, and at times lead, project planning by defining problems, providing input to solution design, developing timelines, and ensuring stakeholder input is considered.</li><li>Lead workgroups with senior-level Plan staff, ensuring valuable discussions. Manage workgroup action items and prepare recommendations and business cases for proposed solutions and priorities. Collaborate with relevant BCBSA divisions, departments, and individuals to ensure timely completion of deliverables related to BlueCard operations.</li><li>Task Management and Problem Solving: Prioritize multiple initiatives, report task status, and participate in project team discussions. Proactively identify and solve problems within your capabilities. Assist with other projects within the Team and department as assigned.</li></ul>Required Education, Certifications and Experience<ul><li>Bachelor’s Degree in Business / related field or equivalent experience</li><li>Minimum of 5 years of data analysis and business operations experience</li><li>Demonstrated ability to handle multiple tasks efficiently, even in fast-paced and ambiguous situations. Strong analytical skills with demonstrated ability to execute across multiple deliverables and should be comfortable adapting to changing priorities and maintaining productivity.</li><li>Strong written and verbal communications skills with the ability to gather information across a variety of sources, frame key topics or problems and articulate clearly for multiple audiences.</li><li>Proficiency in Microsoft Office or equivalent (i.e., Excel, Word, PowerPoint, Outlook, Teams, OneDrive) demonstrating skills in creating and formatting documents, using templates, and tracking changes.</li><li>A strong track record of providing exceptional customer service is essential. The candidate should be skilled at developing positive relationships with customers, gaining their confidence, and achieving business objectives.</li><li>The ability to work collaboratively with various stakeholders, both internally and externally, is crucial. The candidate should contribute to consensus-building efforts and foster cooperation among team members.</li><li>An excellent corporate presence is important. The candidate should maintain composure, exhibit tact in communications, and establish credibility with colleagues and clients.</li><li>Proficiency in listening and identifying key issues from various communication channels (such as emails, meetings, and conferences) is necessary. The candidate should be able to extract relevant information efficiently.</li><li>Demonstrated problem-solving skills and the ability to take prompt action to meet customer objectives and directives are critical.</li><li>Communication skills, both written and verbal</li><li>Relationship-building skills </li></ul>Preferred Education, Certifications and Experience<ul><li>Possess a thorough understanding of the Blue system and BlueCard applications. This includes familiarity with their functionalities, processes, and best practices.</li></ul> Revenue Responsibility: YesBudget Responsibility: Yes People Management: No#LI-HYBRID

Blue Cross Blue Shield Association

Sr Support Consultant Operations and Delivery

Job Title Campus Recreation Event Supervisor Spring 2025 Requisition Number DU12959 Department Name 1B310:Campus Recreation and Wellness Work Location Lexington, KY Salary Range $12.50 / Hour Type of Position Student Position Time Status Part-Time Required Education Must be a current student at the University of Kentucky. Required Related Experience none Required License/Registration/Certification none Physical Requirements The position may require lifting or pushing objects up to 50lbs, or extended amounts of time walking. Shift Recurring 2-4 hour shifts, during operation hours (Monday – Friday 11:30a.m.-1:30 p.m. &amp; Sunday – Friday 4:00 p.m. – 12:00 a.m.) Weekend special event opportunities are also available. Job Summary Event Supervisors are responsible for providing UK Students and the UK Community with quality customer service while providing information, controlling access, checking out equipment, and monitoring activity areas. Facility staff maintain a safe environment by actively supervising activities and enforcing facility policies. Staff are trained to respond to emergencies according to the outlined Emergency Action Plans. Event Supervisors help to maintain a clean facility by completing routine cleaning, performing trash collection duties, and completing other chores as assigned. This position is also Federal Work-Study eligible, if you qualify. Skills / Knowledge / Abilities Policy enforcement, customer service, attention to detail, time management, initiative Does this position have supervisory responsibilities? No Preferred Education/Experience Event Supervisors will serve as a first responder. CPR/AED/First Aid certifications are required for Event Supervisors. Free certification classes will be available to all new employees who are not currently certified. Student employees are expected to maintain a current certification throughout their employment. Deadline to Apply 03/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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