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USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li> Demonstrate effective use of supplies and staff labor hours. </li><li> Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li> Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li> Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li> Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li> Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li> Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li> Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li> Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li> Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li> Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li> May assume Charge Nurse's responsibilities as needed.</li><li> May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li> Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li> Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li> Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li> Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li> Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li> Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li> Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li> Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li> Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li> Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li> Assists with recruitment, training, development, and supervision of all personnel.</li><li> Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li> Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li> Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

U.S. Renal Care

Clinical Coordinator

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Targeted Hourly Pay Range: Minimum of $19.50 to a maximum of $20.50 BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - 15 days Position Purpose: Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts. Some responsibilities include pricing, contract specifications, reviewing manifests, &amp; resolving invoice discrepancies, to ensure accuracy of customer and/or Veolia personnel inquiries. Assists sales or related personnel in securing new business and maintaining existing customer base. Support facility operations with coordination of inbound receipts/returns. Support sales, customers and generators with keeping compliant with state regulations, federal regulations and our WAP. Respond to customer phone and email inquiries regarding profiles, manifests, and related information. Perform maintenance functions in Waste Tracking, TS at Work, Iseries for pricing, approvals, scheduling, and quoting. Primary Duties/Responsibilities: <ul><li>Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.</li><li>Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.</li><li>Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.</li><li>Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data when required by Manager.</li><li>Review billing packets for accurate coding data and confirm codes to match contracted pricing.</li><li>Modify pricing information if incorrect in system.</li><li>Assist sales on established customers to provide additional services or maintain current customer base.</li><li>Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer &amp; internal needs and service level.</li><li>Process Certificate of Destruction (COD) requests within geography.</li><li>Interacts with sales, customers and generators to ensure all required approval and contracting documents are present, accurate and in compliance with applicable state and federal regulations and the Waste Analysis Plan.</li><li>Maintain contact with TSR/intercompany contacts as required.</li><li>Respond to phone inquiries from customers and follow up as appropriate, to include providing literature, manifests and related information.</li><li>Provide information to customers regarding TWI site capabilities, services, approvals, and contracts.</li><li>Performs profile and decision maintenance for lab pack in TS@W ensuring all information is present and accurate.</li><li>Performs maintenance in TS@W for waste streams ensuring all information is present and accurate.</li><li>Understands when to ask questions to more experienced peers/support staff.</li><li>Review approved Service Requests utilizing TS@W Scheduler and ensures paperwork approved for receipt of delivery.</li><li>Other duties as assigned by Manager, such as<ul><li>Able to assist in the Receiving Department clearing loads to Operations and Accounting</li><li>Able to assist in the Receiving Department receiving loads in the iSeries and Waste Tracking systems</li></ul></li></ul> Qualifications Education/Experience/Background: <ul><li>High School diploma or General Educational Development (GED) required</li><li>Associate's degree or related discipline preferred</li><li>Prior work experience of 2 to 4 years in the hazardous waste or related Industry preferred</li></ul> Knowledge/Skills/Abilities: <ul><li>Ability to create &amp; prepare reports as necessary</li><li>Strong team player</li><li>Excellent interpersonal and communication skills</li><li>Time management: the ability to organize, prioritize and manage multiple deadlines</li><li>Strong customer orientation</li><li>Computer proficient including Google Docs and Sheets</li><li>Strong phone skills</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative

Job Title Periop Operational Coordinator/UKHC Requisition Number NR12782 Working Title Operational Coordinator- Endo Department Name H6200:Diagnostic Services Work Location Lexington, KY Grade Level 11 Salary Range $26.00-45.70/hour Type of Position Staff Position Time Status Full-Time Required Education ADN Required Related Experience 4 yrs Required License/Registration/Certification Registered Nurse (RN) Physical Requirements The essential functions for this position include the ability to lift, carry, push, and pull 50-100 pounds occasionally and 25-50 pounds frequently; as well as stand, walk and sit for long periods of time. Shift 3 12-hour shifts with some required call Job Summary This position has responsibility for day to day operations of running the unit and facilitating the procedures/cases planned for the day. Facilitating the patient schedule includes assigning staffing, working with the surgeons/proceduralists and boardrunner to coordinate timely, safe care. Time management, attention to detail and collaborative, respectful communication are key skills required for the role. Skills / Knowledge / Abilities Critical thinking skills Does this position have supervisory responsibilities? No Preferred Education/Experience BSN Deadline to Apply 01/28/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Periop Operational Coordinator/UKHC

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Director, Enterprise Affiliate Management (EAM) Governance, Monitoring, and Reporting will be responsible for the creation and ongoing execution of an affiliate management center of excellence for American Express to ensure consistent adherence to the American Express Management Policy: Third Party Management (AEMP 10), monitor affiliate performance and risk levels, and create and execute board and committee reporting across these areas. Responsibilities:<ul><li>Develop a set of standards, procedures, and processes to drive consistency of affiliate management programs across American Express ensuring adherence to AEMP 10 and the Interagency Guidance on Third Party Relationships: Risk Management.</li><li>Own and set strategy for the Contract Management System that houses American Express’ affiliate agreement inventory.</li><li>Manage audit and exams from regulators, internal audit, and 2nd line testing functions, including project managing remediation efforts of any findings that may come from those.</li><li>Work with the Control Management team to define and manage controls within the Process Risk Self-Assessment (PRSA) program.</li><li>Work with affiliate management and outsourcing governance programs across the company to ensure consistent adherence to standards, procedures, processes, PRSAs, AEMP 10, and the Interagency Guidance on Third Party Relationships: Risk Management.</li><li>Create and maintain ongoing execution of affiliate management board and committee reporting including a variety of reports such as risk and performance metric performance, gap management, program health dashboard, and the affiliate watchlist.Also responsible for the creation of the data collection and management strategy for these reports.</li><li>Create ad hoc board and committee presentations and various other types of ad hoc presentations for senior leaders, auditors, and regulators.</li><li>Work with the EAM Relationship and Contract Management team on the creation and execution of monthly, quarterly, and annual performance reports for affiliate agreement owners across the company.</li><li>Work with various reporting, affiliate management, and outsourcing governance teams across the company to create the processes to collect data/results and consolidate into company-wide affiliate reporting.Execute this monthly once created.</li><li>Define and execute affiliate risk assessment process.</li><li>Lead a team of reporting and governance managers.</li></ul>Minimum Qualifications:<ul><li>Ability to use large amounts of complex data to craft compelling and effective presentations and materials and break down complex ideas into understandable and actionable messages.</li><li>Proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.</li><li>Strong attention to detail and superior organizational and follow through skills.</li><li>Proven track record of people leadership building high performing teams and creating followership with experience leading across global markets and time zones.</li><li>Ability to effectively work with colleagues across the company including within various affiliate management and outsourcing government teams, 2nd and 3rd lines of defense, regulators, and senior leaders across the globe.</li><li>Proven ability to focus on innovation and process improvements.</li><li>Proven ability to drive teams toward high productivity and sustained performance.</li><li>Adapts well to and initiates change in the organization.</li><li>Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines.</li><li>Ability to translate highly technical and complex information into easily understandable terms and define, analyze, interpret, and report meaningful results.</li><li>Prior experience with Affiliate Risk Management, Regulation W, and the Interagency Guidance on Third Party Relationships: Risk Management a plus.</li><li>Undergraduate degree required.&nbsp; Advanced degree in Business Administration, MIS, Finance, Accounting or related field a plus</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director, Enterprise Affiliate Management (EAM) Governance, Monitoring, and Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Leadership Office of the Atlanta (Midtown Union) site is seeking a high performing individual that is proactive, resourceful, and efficient. This person will lead and assist with various activities across the site including leadership site visits, local grant and philanthropic efforts, and colleague networking and engagement plans. In addition, the Site Coordinator will have an influential role in co-creating solutions that drive efficiencies, alleviate pain points, and enhance the colleague experience. Lastly, the Site Coordinator will assist in crafting medium-to-long term site expansion strategies, including developing awareness of talent pools within the metro Atlanta area and socializing with key BU leaders.Key Responsibilities:<ul><li>Develop and maintain strong working relationships with all levels of Atlanta site colleagues</li><li>Primary point of contact re: interactions with Global Real Estate &amp; Workplace Experience (GREWE), Digital Workplace, and Global Security to address issues, pain points, and opportunities across the site (including business continuity planning exercises) </li><li>Primary point of contact across Corporate Affairs &amp; Communications (CA&amp;C) and Colleague Experience Group (CEG) to craft and delivery any site-wide communications</li><li>Primary point of contact for all colleague network, leader visit, and volunteer events</li><li>Lead and coordinate regularly recurring site leadership meeting, site-wide townhalls, and site-wide engagement events (including coordination and reporting of any site-centralized budgets)</li><li>Lead and/or participate in any special projects for Atlanta site (and/or any BU-specific projects) </li><li>Define agenda / approach for local grant and philanthropic efforts</li><li>Define agenda / approach for expanding awareness of Atlanta site as key talent pool across the enterprise, including site strategic expansion planning (in partnership with GREWE)</li></ul>Minimum Qualifications:<ul><li>Strong communication and relationship building skills: Superior ability to communicate effectively and clearly to a broad audience across regions/levels/business units.</li><li>&nbsp;Ability to challenge status quo and influence without direct authority.</li><li>&nbsp;Self-motivated with strong time management skills, ability to successfully multitask and constantly juggle priorities</li><li>Excellent communication skills (written and interpersonal) with high attention to detail</li><li>Demonstrable project skills to drive/assist projects to completion within specified timeline</li><li>&nbsp;Creative approach to problem-solving, experienced at finding innovative solutions and motivated to do things differently</li><li>&nbsp;Strong Office skills using Microsoft tools, including Power Point, Word &amp; Excel.</li><li>Excellent problem solving and troubleshooting skills</li><li>Remain calm under pressure</li><li>Flexibility in work schedule, as dictated by business needs (may include holidays, weekends, morning/evening shifts)</li></ul>Salary Range: $80,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Atlanta Site Project Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp;The Senior Manager, Business Development will support the organization’s efforts to drive partner sourced value and create new revenue opportunities via&nbsp;the expansion of existing and the creation of new partnerships. This role will innovate upon&nbsp;ground-breaking strategies as it relates to loyalty and membership, including building out pipelines, packaging up assets, and effectively selling that vision to new and existing loyalty partners and ensuring flawless project&nbsp;management and execution to support Card Product refreshes, value injections, and strategic member recognition programs across business units.&nbsp;This role will work cross functionally with several groups across American Express including Consumer &amp; Commercial Card Product Management,&nbsp;Membership Rewards, Global Merchant Services, Finance, Consumer &amp; Commercial Marketing, Global Advertising &amp; Brand Management, Analytics,&nbsp;General Counsel’s Office, Line of Business Compliance Officer, and more.Key Responsibilities:<ul><li>Evaluate the competitive landscape and use data to assess and source external company partnership opportunities in line with loyalty and&nbsp;benefit strategy</li><li>Develop, sell-in, and drive the go-to-market strategy for benefits and new loyalty program initiatives</li><li>Partner with Finance to create internal and external cost benefit analyses</li><li>Drive complex negotiations with new and existing merchants to deliver value to our partners, Card Members and shareholders</li><li>Partner with marketing teams to drive meaningful results and project manage development of marketing assets</li><li>Manage relationships post-launch and support key existing partnerships as needed</li><li>Cultivate strong working relationships across the Blue Box to drive results</li></ul>Qualifications:<ul><li>The ideal candidate is a proactive, strategic, organized, and results oriented individual</li><li>Strong analytical, business &amp; financial skills with ability to develop and evaluate revenue models</li><li>Experienced partner manager with a proven ability to sell-in ideas</li><li>Ability to build relationships, influence, and partner effectively with cross-functional teams</li><li>Proven track record in navigating opportunities through complex negotiations</li><li>A strategic mentality&nbsp;with a strong interest in for innovation and comfort in creating concepts from a blank canvas</li><li>Project management skills and the ability to manage multiple priorities/projects</li><li>Exceptional written, presentation and verbal communication skills</li><li>Track record of driving results and exceeding goals</li><li>Previous experience in business development a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager- Business Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express has a network that connects millions of consumers, merchants, and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents.Our Global Merchant Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers, merchants, and businesses. The Airline Risk Management team within the Global Merchant &amp; Network Services Risk Management organization manages American Express acquirer exposure to the global airline industry.&nbsp; The team is tasked with monitoring airline credit profiles, identifying high risk airlines, and taking action to mitigate exposure and protect American Express from potential losses.The Manager will join at team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Risk Officer on the front line, protecting our merchant business P&amp;L from loss, while carefully balancing the merchant relationship with American Express. The Manager must have good judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can both dive into numeric financial details while still being able to conduct negotiations with C-Suite executives across a variety of industries. Our team members are often considered “jack of all trades”, who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS Business and Risk organizations by collaborating with numerous Business Units within the enterprise. The candidate will work closely with the various senior leaders in Amex Business, Risk and General Counsel teams in Europe, Asia, and Middle East in addition to working directly with the Airline Risk management Director and VP.Job Responsibilities:<ul><li>The incumbent will be managing their own portfolio of Airline merchants to identify exposure and proper mitigation strategies. </li><li>Prioritize airlines for commercial rating and underwriting. Risk Officer will manage the end-to-end life cycle of an AMEX merchant relationship from onboarding to periodic review/maintenance and possible exits.</li><li>Work with internal stakeholders on best practices and key portfolio concerns while growing GMNS business. Liaise with client management organization to secure financial information in a timely manner.</li><li>Demonstrate influence and negotiation skills when speaking to internal AMEX leadership as well as merchant C-Suites.Collaborate with Amex Merchant business leaders and risk partners to enhance relationships in the industry. </li><li>Timely contract negotiations, ensuring appropriate Airline Risk language and reasonable. Monitor financial performance and return on equity by airline along with setting contractual covenants.</li><li>Closely monitor exposure by airline and ensure exposure accuracy in our reporting. Ability to turn big, raw data files into meaningful reporting and presentations.</li><li>Complete ad-hoc work assignments dedicated to mitigating the overall GMNS portfolio. </li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.</li><li>Manage credit and fraud losses in line within expectations and with strong focus on selective mitigation actions for weaker airlines to avoid losses and write offs.</li><li>The incumbent will also work alone or collaborate with fellow GMNS Risk colleagues on projects designated to enhance, manage, mitigate GMNS Risk processes.</li></ul>Qualifications:<ul><li>Strong business acumen, highly organized and structured; The successful candidate must be able to work under their own initiative, have excellent time management skills and be able to problem solve in times of fast changing priorities. In addition, they must be able to navigate through very stressful, urgent, complex, and ambiguous situations independently while seeking the win-win solution.</li><li>Strong leadership, alignment, and assertiveness </li><li>An internal and external relationship builder; The incumbent must have excellent relationship and communication skills with the ability to apply analytical/quantitative and negotiating techniques to business solutions. Driven and curious with a high sense of urgency</li><li>Previous Merchant Acquiring Risk, Client Management or Commercial Credit Underwriting, investment banking experience in Airline industry is desirable. </li><li>Strong financial and analytical acumen, financial credit and/or accounting knowledge is required. Familiarity with bankruptcy regulation</li><li>Previous experience with C-Level counterparts presenting complex credit metrics is preferred.Excellent communication, influencing and negotiation skills.</li><li>Project management skills with experience collaborating within large business units preferred. Strong presentation and financial modelling experience</li><li>Strong data analytic skills required, including extensive knowledge in Microsoft Suite (Excel and PowerPoint), SQL, BI tools.</li><li>Knowledge of Python/MLS, Cornerstone SQL, Lumi&nbsp;programming or willingness to learn.</li><li>Able to learn,&nbsp;support and maintain the various Sisense/Lumi Dashboards for Airline Risk Management team.</li><li>Second language fluency a plus</li><li>MBA, Master’s, CFA, PM and/or tenured experience in Risk management.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.The Enterprise Affiliate Management (EAM) Relationship and Contract Management team within American Express National Bank (AENB) is looking for an Analyst who will be responsible for leading contract lifecycle activities that support enterprise-wide intercompany agreements, while ensuring adherence to governance processes that support Transfer Pricing, Outsourcing Governance, and compliance with the American Express Policy on Third-Party Management. Relationship management of each Affiliate through regular engagement, ongoing validation, monitoring, and performance reporting will be critical when validating that agreements remain effective and obligations/contract performance standards are being met. As an enterprise-wide program, an in-depth knowledge of American Express legal entities, products, organizations, and processes will be required to effectively collaborate with key partners while executing new agreement requests and/or refreshing existing agreement inventory. Prior experience interpreting global regulations and guidelines will be beneficial to effectively define what winning looks like country by country, as it relates to the intercompany agreement process adhering to enterprise requirements. Effective communication and thought leadership will be required to collaborate with global colleagues in multiple capacities, including but not limited to, GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units.Key responsibilities of this role will includeContract Lifecycle Management:<ul><li>Oversees the end-to-end contract lifecycle management and approval process for new/restated agreement requests facilitated by EAM, including reviewing enterprise agreement requests, identifying appropriate agreement templates, drafting agreements, monitoring status through the negotiation stage, ensuring completion of necessary approvals during the parallel approval stage, and gathering eSignatures for execution</li><li>Engages relevant stakeholders throughout contracting decisions while ensuring adherence to legal/regulatory and/or Outsourcing Governance requirements and Third-Party Management requirements; Coordinates the approval process and sign off</li><li>Ensures that each contract record, supporting documents and contract metadata are properly entered into the Contract Management System, including agreement performance metrics where applicable</li><li>Responsible for the negotiation, refresh, risk assessment, and ongoing performance and monitoring of affiliate agreements. Facilitate regular, ongoing Affiliate discussions</li><li>Maintains strong working relationships with key business partners including but not limited to, GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units</li><li>Supports agreement approvers by conducting system demonstrations and troubleshooting within the Contract Management System (CMS) and DocuSign</li><li>Develops and maintains a clear communication strategy to engage and inform business partners</li><li>Maintains and promotes the Blue Box Values by ensuring that work is completed to the highest professional, legal, and regulatory standards, and that the activities subject to approval comply with the Company's stated business ethics</li></ul>Other:<ul><li>Maintains updates to the ICA COE Square site, expanding awareness of the ICA COE program across the Enterprise while improving user experience.</li></ul>Qualifications:<ul><li>Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships across all levels within the organization</li><li>Proven collaboration skills along with the ability to influence without authority</li><li>Customer focused with an ability to manage multiple stakeholders with competing needs; Proven to effectively negotiate solutions with internal stakeholders with competing needs</li><li>Strong attention to detail and superior organizational &amp; follow through skills</li><li>Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives</li><li>Ability to systematically analyze complex problems, draw relevant conclusions, implement appropriate solutions, and adapt to change while keeping a continuous improvement mindset</li><li>Strong organizational skills, positive attitude, strategic thought leadership, and ability to anticipate needs</li><li>Proven to have a global mindset; able to work well across time zones and cultures; demonstrated ability to function as a member of a global team</li><li>Previous experience in s global contract management, third party, or intercompany role is a plus</li><li>Previous experience with project or program management is a plus </li><li>Previous experience in product management and technical requirements is a plus </li><li>Undergraduate degree preferred; Graduate degree is a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Enterprise Affiliate Management Relationship & Contract Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy &amp; Capabilities (GS&amp;C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.The GMNS Intelligent Automation &amp; Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities.The&nbsp;Sr. Manager, Portfolio &amp; Intake Management, will play an essential role in both managing and optimizing the GMNS automation.ai intake process while ensuring transparent reporting and communications of prioritized initiatives through the product development lifecycle. This is an exciting opportunity to enable new and emerging technologies!<h4>Key Responsibilities</h4><ul><li>Manage the intake process for new intelligent automation and Gen AI opportunities: <ul><li>Collaborate with business stakeholders to understand and document opportunity details</li><li>Develop accurate and measurable cost benefit analysis</li><li>Partner with engineering to determine high level sizing and solution type</li><li>Coordinate with stakeholders to develop compelling pitch decks and guide prioritized use cases through required approval processes</li><li>Coordinate initial risk reviews with Control Management</li></ul></li><li>Streamline and evolve the intake process including&nbsp;migrating the intake process to a new tool, likely Airtable</li><li>Lead annual technology planning process for the automation and AI initiatives, serving as a liaison to the planning team and ensuring that the team information is reflected accurately throughout both the annual planning process and quarterly roadmap updates</li><li>Develop and deliver a communication plan to update stakeholders and leadership and socialize initiatives across GMNS</li><li>Own development of senior leadership and Steering Committee presentations, and status updates by partnering with the program and product delivery team</li><li>Provide thought leadership towards the strategy of the team and find synergies across use cases and solutions</li><li>Assist in documenting team processes and product development lifecycle</li><li>Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI</li><li>Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic environment</li></ul><h4>Minimum Qualifications</h4><ul><li>Outstanding written and oral communication skills</li><li>Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems</li><li>Strong stakeholder management skills with the ability to influence without authority and communicate effectively across all levels of the organization</li><li>Experience in project management and process transformation</li><li>Strong analytical and problem-solving skills</li><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements</li></ul><h4>Preferred Qualifications</h4><ul><li>Understanding of Intelligent Automation and Generative AI to solve business pain points</li><li>Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes</li><li>Experience with Agile methodologies and tools, working directly with scrum teams to launch products and features&nbsp;</li><li>Experience using Airtable&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Portfolio & Intake Management – GMNS Intelligent Automation & Gen AI

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) has a stated ambition to become the leading&nbsp;payments and working capital provider for Small and Medium Enterprise (SME) businesses helping them&nbsp;say yes to more opportunities and thrive. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards, and the powerful backing of&nbsp;American Express.Your mission: Lead business health within the Blueprint Product Development team supporting the American Express Business Blueprint Line of Credit. In this role, you willsupport the delivery of business health features and provide program management supportbyfacilitating intake processes, prioritizing tasks, and ensuring the successful execution of small enhancements and UX improvements.&nbsp;The ideal candidate will have experience in backlog management and prioritization with exceptional problem-solving and collaboration skills. They will have experiencemanaging multiple stakeholder partner teams andworking closely with engineering and product strategy to build new features whilefacilitating clear communications to leadership.&nbsp;How will you make an impact in this role?<ul><li>Operate Autonomously: Able to prioritize and move projects forward in nebulous situations. </li><li>Proactivity: Constantly striving to deliver great products and solutions. Takes charge during ambiguous situations, creates order out of chaos, escalates to leadership appropriately and with purpose. Always puts the customer first.</li><li>Communication: Excellent written and oral communication skills. Communicates information, issues, ideas, and concepts clearly – and summarizes issues for leadership into the “so what”, with decision options.</li><li>Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well. </li><li>Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change. </li><li>Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude. </li><li>Leadership: Sound interpersonal skills and proven ability to navigate in a multi-stakeholder world. </li><li>Familiarity with Scrum Team management tools such as Jira is a plus.</li></ul>Key Responsibilities:<ul><li>Facilitate the intake process for business health features, ensuring smooth initiation and execution.</li><li>Triage, groom, and manage the backlog, prioritizing tasks for maximum impact.</li><li>Lead story writing for small enhancements and UX debt, driving clarity and precision in implementation.</li><li>Track and manage approval processes to ensure timely feature delivery.</li><li>Collaborate with key stakeholders to maintain and update the project tracker.</li></ul>Minimum Qualifications:<ul><li>Excellent customer experience intuition, excited to solve ambiguous problems</li><li>Attention to detail and sense of responsibility to ensure each customer receives a fair and timely lending decision</li><li>Sharp analytical and problem-solving skills</li><li>Excellent organizational and time management skills</li><li>Ability to make actionable recommendations about feature development and prioritization based on an understanding of customer and the impacted user group</li><li>Proven ability to execute on projects quickly; get things done mentality</li><li>Personal accountability and the drive to strive for best-in-class experiences. </li></ul>Preferred Qualifications:<ul><li>Understanding of the Software Development Lifecycle</li><li>Familiarity with Scrum Team management tools such as Jira is a plus.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

795 Project Management / Professional Services Jobs