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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: East BostonPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Thursday, 4pm-9pm and Saturdays 10am-2pm and includes flexibility based on department needEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range19.55 up to 29.33 based on experience

East Boston Neighborhood Health Center

Coordinator Patient Access

<h4>Company Description</h4>About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>.<h4>Job Description</h4>BENEFITSVeolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:The Customer Service Representative (CSR) in Toms River provides essential support by managing customer interactions, handling meter readings, processing payments, and performing administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.Primary Duties/Responsibilities:Principal Duties:<ul><li>Customer Support:<ul><li>Provide primary customer service and receptionist duties.</li></ul></li><li>Data Management:<ul><li>Upload and process meter readings, handle collections, and manager customer accounts.</li></ul></li><li>Administrative Tasks:<ul><li>Perform basic accounting duties, maintain records, and process work orders.</li></ul></li><li>Relationship Management:<ul><li>Establish and maintain customer relationships, ensuring satisfaction and resolving issues.</li></ul></li></ul>Detailed Responsibilities:<ul><li>Customer Interaction:<ul><li>Follow customer service call flow process.</li><li>Address customer complaints and inquiries courteously.</li><li>Set up new accounts.</li><li>Process Start/Stop on selected accounts.</li></ul></li><li>Data Management:<ul><li>Upload and process meter readings in the billing system.</li><li>Payment processing.</li><li>Update shut-off lists and manage service shut-offs for nonpayment.</li><li>Maintain records of seasonal and frozen meters.</li><li>Process meter readings and handle exceptions.</li></ul></li><li>Work Order Processing:<ul><li>Process daily work orders and troubleshoot errors.</li><li>Generate and track service orders through the billing and asset management systems.</li><li>Schedule appointments.</li><li>Dispatch/Assign work orders when needed.</li></ul></li><li>Coordination and Communication:<ul><li>Liaise with the New Jersey office and other departments.</li><li>Maintain records and communicate account issues.</li><li>Assist field staff with customer issues, service locations and measurements.</li><li>Work with management on special projects especially on revenue driven work such as vacant properties, consecutive estimates and zero consumption.</li></ul></li><li>Administrative Duties:<ul><li>Manage mail pick-up and distribution, including FedEx shipping.</li><li>Assist with training new hires and processing meter adjustments.</li><li>Perform additional tasks as assigned.</li></ul></li></ul><h4>Qualifications</h4>Education/Experience/Background:<ul><li>High School Diploma/GED is required.</li></ul>Knowledge/Skills/Abilities:<ul><li>General knowledge of accounting and billing practices.</li><li>Computer skills (MS office, Google Workspace- gmail, drive, meet, chat, calendar, sheet, doc).</li><li>Organizational skills.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to work independently or with a team.</li><li>Bilingual in English and Spanish is a plus.</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American Express:Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Director, Enterprise Risk Management and Operational Risk Management - Team Leader will lead a team of approximately 2-5 auditors evaluating compliance with ERM and ORM regulations/requirements. This role is responsible for supporting the execution of the annual Enterprise Risk Management and Operational Risk Management audit plan, aligning audit results with second line leadership, and participating in risk management related interactions with the various regulatory bodies.Minimum Qualifications:<ul><li>Deep understanding (8+ years of experience) of industry regulations and expectations in assessing/auditing Enterprise Risk Management, OCC Heightened Standards and Operational Risk for large financial institutions (i.e., G-SIB, Category III/II bank)</li><li>Understanding of critical enterprise and operational risk management lifecycle activities</li><li>Ability to clearly articulate risk insights to stakeholders and has experience interacting with regulators</li><li>Familiarity with OCC Handbooks</li><li>Has experience with leading teams with a focus on risk awareness</li><li>Coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit lifecycle, audit methodology and best practices.</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps.</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive results, using related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities.</li></ul><ul><li>Proven ability to lead and manage multiple projects and provide quality review across deliverables.</li><li>Proven ability to lead team members in a way that inspires, develops, and delivers results.</li><li>Ability to quickly resolve complex risk issues</li><li>Ability to adapt to evolving risk landscapes</li><li>Effective utilization of risk management tools</li><li>Demonstrated skill to lead and oversee enterprise-wide modifications</li><li>Proven ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>High-level understanding of risk mgmt. tools within a financial services environment (e.g., GRC tools)</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>A qualified Certified Enterprise Risk Professional (CERP)</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Audit Director, Team Leader - Enterprise Risk Management and Operational Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American Express:Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Audit Manager, Enterprise Risk Management and Operational Risk Management will support the execution of audit work to evaluate compliance with ERM and ORM regulations/requirements as part of the annual Enterprise Risk Management and Operational Risk Management audit plan and align audit results with second line stakeholders.Minimum Qualifications:<ul><li>Understanding (4+ years of experience) of industry regulations and expectations in assessing/auditing Enterprise Risk Management, OCC Heightened Standards and Operational Risk for large financial institutions (i.e., G-SIB, Category III/II bank)</li><li>Understanding of critical enterprise and operational risk management lifecycle activities</li><li>Ability to clearly articulate risk insights to stakeholders </li><li>Familiarity with OCC Handbooks</li><li>Collaborate with colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit lifecycle, audit methodology and best practices.</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps.</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive results, using related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities.</li></ul><ul><li>Proven ability to support multiple projects concurrently delivering high quality work products, in compliance with internal audit standards and regulatory expectations.</li><li>Ability to quickly resolve complex risk issues</li><li>Ability to adapt to evolving risk landscapes</li><li>Effective utilization of risk management tools</li><li>Proven ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>High-level understanding of risk mgmt. tools within a financial services environment (e.g., GRC tools)</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>A qualified Certified Enterprise Risk Professional (CERP)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Manager - Enterprise Risk Management and Operational Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and varied community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and significant to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, aspiring to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex. We are looking for a multidimensional and experienced Application Development leader in the Global Risk &amp; Compliance Technology (GRCT) organization. The GRCT team crafts, develops, and supports critical components and platforms for new products being launched to support the next generation of customers across market segments. We need a hands-on leader then join us and you could be a key member of this future, as we build software to support and improve our industry-leading credit and fraud risk practices and deliver on our platform vision. The leader holds responsibility for maintenance of existing platforms, including application updates and deployment of new capabilities. You will lead the workload and priority of the Engineering teams as well as relationships with product owners, business teams, and third-party product vendors.AMEX is embarking on a transformational journey to modernize their core risk management ecosystem.&nbsp;Managing Risk today requires an integrated, unified, enterprise effort with a system that allows you to quickly understand how any level of the organization is performing against risk.&nbsp;&nbsp;A common data taxonomy underpins a core framework for risk assessment and issue management. As the company realigns our IRM business architecture based on industry standards, best practices, regulatory expectations, and problems, the IRM program we will be establishing and completing a Point of Arrival target state IRM solution &amp; framework.&nbsp;Lead development and delivery of existing and new platforms in the Integrated Risk Management (IRM) space, prioritize the reuse of Enterprise frameworks in new and unique ways, and engage in product evaluations in build vs buy decisions. American Express is known for customer service; the goal of the new platforms is providing the same world-class user experience for our internal colleague customers that we provide to our external customers every day!You will be crafting and building dedicated, scalable solutions that meet the needs of our customers. You will architect, develop, and test scalable data platform components. You will collaborate with a variety of teams and individuals, including product owners and Business logic managers to understand their needs and come up with innovative solutions. You’ll work with hardworking Application Developers and collaborate with product managers and solution architects to help define new products and features.Key Responsibilities:<ul><li>Technology Leadership: Lead a team of dedicated engineers to design, develop, and maintain IRM platforms. Provide guidance, mentorship, and strategic direction to ensure delivery of scalable, reliable, and performant solutions.</li><li>Platform Development and Optimization: Drive the optimization of IRM platforms within established budgets for application delivery and platform health. Implement standard processes for performance, security, and scalability in compliance with industry regulations and frameworks. Identify areas for improvement and drive continuous enhancement of system performance.</li><li>Collaboration and Integration: Work closely across teams, including product management to integrate IRM platforms with Enterprise systems, APIs, and data sources, handle shifting priorities and act as key contact for issue resolution.</li><li>Team Development and Management: Cultivate an innovative team spirit, excellence, and continuous learning within the engineering team. Provide leadership in talent acquisition, skill development, and performance management to build a successful engineering organization.</li></ul>Qualifications:<ul><li>Bachelor's degree or higher in Computer Science/Engineering and 12+ years of experience in related fields.</li><li>Shown expertise in building and optimizing large-scale, data-intensive platforms and orchestrating migrations from legacy platforms.</li><li>People leadership experience. An ability to evaluate team structures and optimize them against delivery goals and objectives.</li></ul>Preferred Skills:<ul><li>Experience with Risk Controls Self-Assessment (RCSA), Operational Risk Management and Enterprise Risk Management.</li><li>GRC/IRM/RCSA&nbsp; platforms and tools (Archer, ServiceNow, AuditBoard, MetricStream, etc) and experience in their integration with custom engineering solutions.</li><li>Experience with Big Data Platforms including Google's GCP big data platform.</li><li>Experience in services-based architecture and applications.</li><li>Experience in driving engineering excellence in the areas of coding standards, code reviews, testing practices, CI/CD pipelines and adoption of DevOps standard processes.</li><li>Operating teams within set budgets.</li><li>Understanding of regulatory challenges related to IRM and their impact on technology platforms.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineering Director: Integrated Risk Management

<h4>Introduction</h4> Do you have experience directing and planning major programs for a social services organization? Are you interested in making a difference in your community and serving your state? If so, we invite you to check out this exciting opportunity&nbsp;to join our team! At the&nbsp;State of Connecticut, Department of Social Services (DSS), we are currently recruiting forHome and Community BasedServices (HCBS)Quality Assurance and Provider Management Manager&nbsp;(Social Services Program Manager)&nbsp;to support oversight of waivers, quality assurance, provider engagement and support federal and state compliance measures in the Division of Health Services, located at 55 Farmington Avenue, Hartford, CT. What We Can Offer You: <ul><li>Visit our&nbsp;newState Employee Benefits Overview&nbsp;page!</li><li>The opportunity to work for a Forbes top company: 'Forbes'&nbsp;State of Connecticut Ranked One of the Best Employers of 2023&nbsp;- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule</li><li>Professional growth and development opportunities</li><li>A healthy&nbsp;work/life balance&nbsp;to all employees</li></ul> Position Highlights <ul><li>This position is full-time, first shift, 40 hours per week</li><li>Monday - Friday,&nbsp;8:00AM -&nbsp; 4:30PM</li></ul> Your role as a&nbsp;HCBS&nbsp;Quality Assurance and Provider Management Manager&nbsp;(Social Services Program Manager) The&nbsp;HCBS&nbsp;Quality Assurance and Provider Management Managersupports oversight of waivers, quality assurance, provider engagement and support federal and state compliance measures. Who We Are The Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency.&nbsp; Within DSS, the Division of Social Work administers services to a variety of populations including older persons, families and individuals experiencing crisis, and persons with disabilities.&nbsp; Programs include, Protective Services for the Elderly, Domestic Violence Support Services, Social Work In-Home Supports and the Conservator of Person and Estate. We hope you pursue joining our team and encourage you to detail your related experience on the application! <h4>Selection Plan</h4> For Assistance in Applying: Please&nbsp;read&nbsp;or&nbsp;watch&nbsp;our&nbsp;Applicant Tips on How to Apply! Application Process: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.&nbsp; In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. In order to be considered for this job opening, you must meet the minimum qualifications as listed on the job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date, unless otherwise specified. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to&nbsp;<a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>. Please ensure that your application is complete. You will be unable to make revisions once you officially submit your application to the state of Connecticut. Selection Process: This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error. During the recruitment process, applicants may be required to submit additional documentation supporting their qualification(s) for this position. These documents may include performance reviews, supervisory references, college transcripts, licensure, etc. at the discretion of the agency. For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit. Contact Information: Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.&nbsp; Should you have any questions pertaining to this recruitment, please contact Ethan Ives at&nbsp;<a href="mailto:Ethan.Ives@ct.gov" target="_blank">Ethan.Ives@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Departments of Aging and Disability Services, Social Services and Department of Children and Families, Revenue Enhancement Division this class is accountable for planning, organizing and directing a major program. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Directs staff and operations of a major program which provides social services through the management of district or area offices;&nbsp;</li><li>Coordinates, plans and manages evaluation of a program or field reporting system;</li><li>Participates in program development and implementation;&nbsp;</li><li>Develops policies and procedures which relate to program or field operation services;&nbsp;</li><li>Analyzes federal and state statutes, programming documents, regulations, etc. to ensure appropriate policies and procedures;</li><li>Interacts with state, federal and community agencies on human services matters to ensure service delivery;&nbsp;</li><li>Determines priorities and develops necessary plans to meet program objectives;</li><li>Prepares management surveys and reports;&nbsp;</li><li>Coordinates activities of staff to meet program goals and project deadlines;</li><li>Provides technical assistance to field staff;&nbsp;</li><li>Leads the recruitment and hiring of staff, including outreach, interview and selection;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>relevant state and federal laws, statutes and regulations;</li><li>principles and practices of social services programs;</li><li>principles of public administration;&nbsp;</li></ul></li><li>Knowledge of <ul><li>and ability to apply management principles and practices;</li><li>community organizations and public assistance agencies;&nbsp;</li></ul></li><li>Considerable <ul><li>interpersonal skills;&nbsp;</li><li>oral and written communication skills;</li></ul></li><li>Ability to analyze and <ul><li>recommend solutions to complex problems;&nbsp;</li><li>assess impact of legislation, regulations, etc. on programmatic goals.</li></ul></li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Nine (9) years of professional experience in the social services field. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> Two (2) years of the General Experience must have been in a supervisory or consultative capacity with programmatic and administrative responsibilities. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in human services or public administration may be substituted for one (1) additional year of the General Experience.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience in Medicaid Home and Community Based Services</li><li>Experience in audit, compliance reporting, and program oversight</li><li>Experience in quality assurance management&nbsp;</li><li>Experience with strategic thinking and problem solving</li><li>Experience enforcing programmatic policies and procedures and recommending changes&nbsp;</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.&nbsp; As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

HCBS Quality Assurance and Provider Management Manager((Social Services Program Manager) Hybrid)

Great opportunity exists for a Residential Rehabilitation Coordinator in our Mental Health Residential Program in&nbsp;Quincy.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!!CURRENT CPR AND MAP CERTIFICATIONS HIGHLY DESIRABLEResponsibilities:<ul><li>Advocate for client caseload</li><li>Develop, implement, and monitor treatment plans</li><li>Oversee medication management</li><li>Fiscal management of funds</li><li>Primary liaison for service providers, family, and guardians</li><li>Use of an electronic health record system for client notes</li></ul>&nbsp;&nbsp;We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a&nbsp;Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul> <h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, $19.50, RANDOLPH, (Sun-Thurs, 9-5 & Noon-8 varied schedule) $1500 Sign on Bonus!)

Title Employment Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Employment Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Surf Vets- Coney Island&nbsp; Salary $57,500 - %60,000&nbsp; Days/Hours Saturday - Wednesday; 7am - 3pm&nbsp; Description Concern Housing is seeking an&nbsp;Employment Coordinator who will be responsible for providing support and assisting supportive tenants with reintegration into the workplace, including support of the veteran employees of the Cyclone Bagels café at Surf Vets Place.&nbsp; Responsibilities Include but are not limited to: <ul><li>Support of Cyclone Bagels veteran employee workforce, including coverage when a veteran employee cannot fill their expected shift in bagel shop, as needed</li><li>Identify additional veteran employees for Cyclone Bagels to cover any workforce shortages</li><li>Development of supported employment program for Concern NYC programs to include assessment of tenant vocational skills, work experience and job preferences toward development of individualized employment plans.&nbsp; Explore possible expansion of agency’s contractual relationship with Access VR</li><li>Assist tenants with relevant job development and job seeking activities and work to build suitable employment relationships in NYC area</li><li>In conjunction with NYC Financial Case Manager, provide benefits advisement to allow clients to make informed choices regarding the range of benefits they receive, or those for which they may be eligible, and the impact of employment on entitlements.</li><li>Assist with resume building, interviewing skills, orientation to transportation, coping skills, and stress management as related to securing and maintaining employment.</li><li>Provide individualized, supportive services to assist tenants in sustaining employment, including on-site job guidance/coaching.&nbsp; Focus on substance use relapse prevention and crisis planning for tenants in their recovery journey around employment&nbsp;</li><li>Provide education and support to employers, where agreed upon by the tenant, which may include negotiating job accommodations and follow-up contacts with the employer.</li><li>Utilize outreach services to foster partnerships with other community organizations as related to supported employment opportunities.&nbsp;</li><li>Complete assessment and progress note documentation in Precision Care in accordance with agency’s quality assurance policies and procedures.</li><li>Remain current with all Agency required compliance documents and trainings</li><li>Other duties as assigned by supervisory staff.</li></ul> Salary Range- $57,500 - $60,000&nbsp; Position Requirements Bachelor’s degree preferred in mental health or social services. Experience in the hospitality industry is preferred.&nbsp; At least 2 years of related experience in vocational services.&nbsp; Valid driver’s license preferred. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Employment Coordinator

Title Employment Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Employment Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Ronkonkoma&nbsp; Salary $49,000/yr.&nbsp; Days/Hours Monday-Friday; 9am-5pm&nbsp; Description Concern Housing is looking for an Employment Coordinator to assists clients in obtaining and maintaining employment consistent with their identified vocational goals and recovery. The Employment Coordinator engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive employment in integrated job settings. The Employment Coordinator also acts as a resource for ongoing benefits advisement as related to any impact employment may have on entitlements. Responsibilities include but are not limited to: <ul><li>Assess clients’ vocational functioning utilizing background information and work experiences.</li><li>Develop an individualized employment plan with clients, noting self-identified goals and interests.</li><li>Assist clients in job development and job search activities directed toward positions that are consistent with their employment plan.</li><li>Provide benefits advisement to allow clients to make informed choices regarding the range of benefits they receive, or those for which they may be eligible, and the impact of employment on entitlements.</li><li>Assist with resume building, interviewing skills, orientation to transportation, coping skills, and stress management as related to securing and maintaining employment.</li><li>Provide individualized, supportive services to assist clients in sustaining employment, including on-site job guidance/coaching.&nbsp;</li><li>Provide education and support to employers, as agreed upon by the client, which may include negotiating job accommodations and follow-up contacts with the employer.</li><li>Utilize outreach services to foster partnerships with other community organizations as related to supported employment opportunities.&nbsp;</li><li>Complete documentation requirements in Precision Care within 48 hours of client contact, according to agency policy.</li><li>Submit all reports and billable services to ACCES-VR timely.</li><li>Remain current with all Agency required compliance documents and trainings.</li></ul> Salary: $49,000/yr.&nbsp; Position Requirements Bachelor’s degree&nbsp;preferred in mental health or social services. At least 2 years of related experience in vocational services, including ACCES-VR. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, &nbsp;Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Title Quality Improvement Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position QI Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Brooklyn, NY&nbsp; Salary $70-$80K&nbsp; Days/Hours Monday - Friday; 9am - 5pm&nbsp; Description The Quality Improvement Coordinator participates in overall execution of Quality Improvement and Compliance Department activities, including but not limited to audit activities, incident management, program support and policy and procedure implementation and administrative follow up.&nbsp;&nbsp; This individual also participates in Admission activities, including intakes.&nbsp; Responsibilities include but are not limited to: <ul><li>Incident Management tracking activities and administrative follow up, including, but not limited to coordinating meetings, taking minutes, completing NIMRS reports, completing Precision Care Incident reports, completing quarterly and annual trend reports, incident follow up and tracking/gathering supporting documentation.&nbsp; Conduct incident investigations and post mortem reviews, as assigned and complete related follow up.&nbsp;</li><li>Develop expertise in Electronic Health Records system, support and facilitate agency internal Precision Care Help Desk and provide troubleshooting and technical support as needed.&nbsp; Complete administrative follow up and track all problems to ensure resolution of issues.</li><li>Provide administrative support to the Risk Management Committee including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.</li><li>Provide administrative support to the Quality Improvement Committee and various Sub-Committees including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.</li><li>Take lead with Records Management activities, included but not limited to filing overflow and discharged records for LI SHO and CR/CTAP programs; coordinating destruction of records which have reached retention across all departments and programs; maintaining retention and destruction logs and updating Concern’s Records Retention Schedule.</li><li>Participate in auditing activities, as assigned and assist with coordinating and/or facilitating administrative follow up.</li><li>Maintain all Compliance/QI tracking systems to include the Compliance, Accounting of Disclosures, (including all video footage and record requests), Grievance, Gift and Incident logs, and track and document all issues through resolution.</li><li>Maintain and Update Compliance/QI Work Plan and Internal Auditing Schedule</li><li>Participate in troubleshooting and administrative support activities for various software databases including RHIO and OMH database systems and provide training and support for the correct use of these systems including use of electronic devices, i.e., iPads.</li><li>Maintain Policies/Procedures and Forms Directories and participate in regular review of creating and updating forms and policies. Provide training to support implementation.</li><li>Provide training and support to program staff in response to individual and/or program needs.&nbsp;</li><li>Produce reports regularly and as assigned, to support programs and to assist in keeping senior management informed of trends and outcomes.</li><li>Participate in internal agency and external committees.</li><li>Remain current with all agency required compliance documents and trainings.</li><li>Other duties as assigned.</li></ul> Salary Range- $70 - 80K&nbsp; Position Requirements Bachelor’s Degree Required, Master’s Degree preferred plus a minimum of three years of relevant management experience in residential programs.&nbsp; Previous Residential Director experience preferred. Candidate should have knowledge of state and federal regulations and have excellent communication skills.&nbsp; Candidate should possess leadership qualities and be able to follow through on tasks independently.&nbsp; The individual should also possess skills in group facilitation, employee training, creating and/or revising policies. Knowledge and experience in Microsoft Word, Microsoft Excel, Power Point, Precision Care and general Information Technology is strongly preferred.&nbsp; Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

796 Project Management / Professional Services Jobs