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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Essential Duties &amp; Responsibilities<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, and Behavioral Health. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health,, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required. </li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage</li><li>Life and disability insurance</li><li>401(k) retirement plan</li><li>Tuition reimbursement</li><li>Flexible spending and transportation accounts</li><li>Paid holidays, vacations, sick, and personal time</li><li>Generous staff development benefit</li><li>Excellent malpractice coverage</li><li>Pet insurance</li><li>Free parking</li><li>And much more</li></ul>

East Boston Neighborhood Health Center

Coordinator Patient Access SECHC

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: East BostonPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Thursday, 4pm-9pm and Saturdays 10am-2pm and includes flexibility based on department needEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range19.55 up to 29.33 based on experience

Coordinator Patient Access

Title Assistant Community Outreach &amp; Engagement Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Assistant Community Outreach &amp; Engagement Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Port Jefferson Station&nbsp; Salary $42,500/yr.&nbsp; Days/Hours Tuesday - Saturday; 11am - 7pm&nbsp; Description Concern Housing is looking for an Assistant Community Outreach &amp; Engagement Coordinator to join our team and work in the the Opioid Prevention Program! The&nbsp;Assistant Community Outreach &amp; Engagement Coordinator will support the Community Outreach &amp; Engagement Coordinator with facilitating various activities within the program. This position focuses on assisting with program planning, mentorship, and creating a safe and engaging environment for participants. The Assistant Coordinator will work with adults and youths to promote personal growth, skill development, and positive social interactions.Duties and Responsibilities:<ul><li>Research and identify community resources as related to specific program workshop topics geared towards enhancing individuals’ personal well-being, including healthy relationships, financial literacy, substance use prevention, job readiness, stress management, etc.</li><li>Co-facilitate/facilitate workshops and activities as indicated by the Director.</li><li>Provide transportation to external forums, trainings and workshops.</li><li>Provide mentorship to help individuals build self-esteem and confidence.</li><li>Attend weekly supervision and staff meetings.</li><li>Remain current with all agency required compliance documents and trainings.</li><li>Other tasks as assigned by the Community Outreach &amp; Engagement Coordinator.</li></ul>Salary: $42,500/yr. &nbsp; Position Requirements High school diploma or equivalent; some college coursework in a related field is a plus. Prior experience working with adults and youth in a mentoring, coaching, or educational capacity is preferred. Experience working with individuals who have substance use histories. Strong communication and interpersonal skills. Knowledge of youth development principles and issues facing young people. Patience, empathy, and the ability to relate to and engage with diverse groups of people. Ability to work collaboratively as part of a team and take direction from program leadership.Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Concern Housing

Assistant Community Outreach & Engagement Coordinator

Title Service Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Service Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Surf Vets- Coney Island&nbsp; Salary $55,000&nbsp; Days/Hours Monday - Thursday; 8am - 4pm AND Saturday; 10am - 6pm&nbsp; Description Concern Housing is seeking a Service Coordinator to be responsible for assisting supportive tenants with successful community integration by using a person-centered, strength-based approach to facilitate linkages with community resources, provide individualized counseling and support, and ensure appropriate documentation and compliance with program requirements. &nbsp;The Service Coordinator is an essential resource and advocate for special needs tenants. Responsibilities Include but are not limited to: <ul><li>Facilitate supportive tenants linkage with chosen support services available in the community (e.g., care coordination, outpatient behavioral and physical health &nbsp;services, dual recovery supports, vocational services and opportunities, entitlements and financial assistance and peer supports)</li><li>Employ a person-centered, strength-based approach to solicit interests, aspirations, and preferences toward the development of quarterly Support Plans, Functional Assessments, and Support Plan Reviews. Meeting with residents to develop skills and review progress.&nbsp; Responsible for all documentation required for resident record (e.g., progress notes, discharge plans, etc.)</li><li>Provide individual counseling and support services to help promote skill development and tenant growth, including wellness self management, medication self sufficiency, housing readiness and financial competency</li><li>Employ a harm reduction approach to improve successful health care outcomes and monitor progress toward triple aim</li><li>Provide supports to ensure availability of full range of housing services, including maintenance issues</li><li>Attendance at weekly supervision and staff meetings</li><li>Other duties as assigned by the Program Director or Supervisor</li><li>Remain current with all Agency required compliance documents and trainings</li></ul> Salary: $55,000 &nbsp; Position Requirements Bachelors Degree in Psychology, Rehabilitation, Social Work or other related mental health discipline, plus 2 years experience working in a similar setting and/or working with people with mental illnesses.&nbsp; The individual in this position must have good verbal and written communication skills as well as the ability to make sound judgments regarding client care. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Service Coordinator

Title Service Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Service Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Rochester Ave. Brooklyn, NY&nbsp; Salary $55,000/yr.&nbsp; Days/Hours Sunday-Thursday; 10am-6pm&nbsp; Description The Service Coordinator is responsible for providing linkages with community resources, daily living skills training, counseling and support, documentation, and compliance with program requirements. &nbsp;The Service Coordinator is an essential resource and advocate for their clients. Responsibilities include but are not limited to:&nbsp; <ul><li>Facilitate residents’ linkage with services available in the community (e.g., case management, clinical services, day programs, vocational services and opportunities, community integration, entitlements, etc.).</li><li>Development of quarterly goal plans, functional assessments, goal plan reviews. Weekly meetings with clients to develop skills and review progress.&nbsp; Responsible for all documentation required for client record (e.g., progress notes, discharge plans, etc.).</li><li>Provide individual counseling and support services.</li><li>Housing services including assistance with maintenance issues.</li><li>Provide daily living skills training (e.g., medication monitoring and training, cleaning, money management, etc.).</li><li>Perform monthly fire safety inspections.</li><li>Attendance at weekly supervision and staff meetings.</li><li>Remain current with all Agency required compliance documents and trainings.</li><li>Other duties as assigned by the Program Director or Supervisor.</li></ul> Salary: $55,000/yr. &nbsp; Position Requirements Bachelors Degree preferred in Psychology, Rehabilitation, Social Work or other related mental health discipline, plus 2 years experience working in a similar setting and/or working with people with mental illnesses.&nbsp; The individual in this position must have good verbal and written communication skills as well as the ability to make sound judgments regarding client care. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Title Employment Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position Employment Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Surf Vets- Coney Island&nbsp; Salary $57,500 - %60,000&nbsp; Days/Hours Saturday - Wednesday; 7am - 3pm&nbsp; Description Concern Housing is seeking an&nbsp;Employment Coordinator who will be responsible for providing support and assisting supportive tenants with reintegration into the workplace, including support of the veteran employees of the Cyclone Bagels café at Surf Vets Place.&nbsp; Responsibilities Include but are not limited to: <ul><li>Support of Cyclone Bagels veteran employee workforce, including coverage when a veteran employee cannot fill their expected shift in bagel shop, as needed</li><li>Identify additional veteran employees for Cyclone Bagels to cover any workforce shortages</li><li>Development of supported employment program for Concern NYC programs to include assessment of tenant vocational skills, work experience and job preferences toward development of individualized employment plans.&nbsp; Explore possible expansion of agency’s contractual relationship with Access VR</li><li>Assist tenants with relevant job development and job seeking activities and work to build suitable employment relationships in NYC area</li><li>In conjunction with NYC Financial Case Manager, provide benefits advisement to allow clients to make informed choices regarding the range of benefits they receive, or those for which they may be eligible, and the impact of employment on entitlements.</li><li>Assist with resume building, interviewing skills, orientation to transportation, coping skills, and stress management as related to securing and maintaining employment.</li><li>Provide individualized, supportive services to assist tenants in sustaining employment, including on-site job guidance/coaching.&nbsp; Focus on substance use relapse prevention and crisis planning for tenants in their recovery journey around employment&nbsp;</li><li>Provide education and support to employers, where agreed upon by the tenant, which may include negotiating job accommodations and follow-up contacts with the employer.</li><li>Utilize outreach services to foster partnerships with other community organizations as related to supported employment opportunities.&nbsp;</li><li>Complete assessment and progress note documentation in Precision Care in accordance with agency’s quality assurance policies and procedures.</li><li>Remain current with all Agency required compliance documents and trainings</li><li>Other duties as assigned by supervisory staff.</li></ul> Salary Range- $57,500 - $60,000&nbsp; Position Requirements Bachelor’s degree preferred in mental health or social services. Experience in the hospitality industry is preferred.&nbsp; At least 2 years of related experience in vocational services.&nbsp; Valid driver’s license preferred. Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Employment Coordinator

Title Quality Improvement Coordinator&nbsp; About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths.&nbsp; Position QI Coordinator&nbsp; Full-Time/Part-Time Full-Time&nbsp; Location Brooklyn, NY&nbsp; Salary $70-$80K&nbsp; Days/Hours Monday - Friday; 9am - 5pm&nbsp; Description The Quality Improvement Coordinator participates in overall execution of Quality Improvement and Compliance Department activities, including but not limited to audit activities, incident management, program support and policy and procedure implementation and administrative follow up.&nbsp;&nbsp; This individual also participates in Admission activities, including intakes.&nbsp; Responsibilities include but are not limited to: <ul><li>Incident Management tracking activities and administrative follow up, including, but not limited to coordinating meetings, taking minutes, completing NIMRS reports, completing Precision Care Incident reports, completing quarterly and annual trend reports, incident follow up and tracking/gathering supporting documentation.&nbsp; Conduct incident investigations and post mortem reviews, as assigned and complete related follow up.&nbsp;</li><li>Develop expertise in Electronic Health Records system, support and facilitate agency internal Precision Care Help Desk and provide troubleshooting and technical support as needed.&nbsp; Complete administrative follow up and track all problems to ensure resolution of issues.</li><li>Provide administrative support to the Risk Management Committee including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.</li><li>Provide administrative support to the Quality Improvement Committee and various Sub-Committees including, but not limited to, coordinating meetings, taking minutes and completing necessary follow up.</li><li>Take lead with Records Management activities, included but not limited to filing overflow and discharged records for LI SHO and CR/CTAP programs; coordinating destruction of records which have reached retention across all departments and programs; maintaining retention and destruction logs and updating Concern’s Records Retention Schedule.</li><li>Participate in auditing activities, as assigned and assist with coordinating and/or facilitating administrative follow up.</li><li>Maintain all Compliance/QI tracking systems to include the Compliance, Accounting of Disclosures, (including all video footage and record requests), Grievance, Gift and Incident logs, and track and document all issues through resolution.</li><li>Maintain and Update Compliance/QI Work Plan and Internal Auditing Schedule</li><li>Participate in troubleshooting and administrative support activities for various software databases including RHIO and OMH database systems and provide training and support for the correct use of these systems including use of electronic devices, i.e., iPads.</li><li>Maintain Policies/Procedures and Forms Directories and participate in regular review of creating and updating forms and policies. Provide training to support implementation.</li><li>Provide training and support to program staff in response to individual and/or program needs.&nbsp;</li><li>Produce reports regularly and as assigned, to support programs and to assist in keeping senior management informed of trends and outcomes.</li><li>Participate in internal agency and external committees.</li><li>Remain current with all agency required compliance documents and trainings.</li><li>Other duties as assigned.</li></ul> Salary Range- $70 - 80K&nbsp; Position Requirements Bachelor’s Degree Required, Master’s Degree preferred plus a minimum of three years of relevant management experience in residential programs.&nbsp; Previous Residential Director experience preferred. Candidate should have knowledge of state and federal regulations and have excellent communication skills.&nbsp; Candidate should possess leadership qualities and be able to follow through on tasks independently.&nbsp; The individual should also possess skills in group facilitation, employee training, creating and/or revising policies. Knowledge and experience in Microsoft Word, Microsoft Excel, Power Point, Precision Care and general Information Technology is strongly preferred.&nbsp; Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available!&nbsp; EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp; This position is currently accepting applications. Apply Now

Quality Improvement Coordinator

<h4>Overview</h4>LMI is seeking applicants for a senior facilities project manager in Arlington, Virginia. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. This position will be providing direct client support within various client locations in the region.<h4>Responsibilities</h4><ul><li>Manage project design and/or construction efforts, to include schedule, funding, and day-to-day project oversight</li><li>Manage and evaluate construction contractor performance</li><li>Integrate and coordinate projects with field personnel</li><li>Evaluate, validate, and manage project change requests</li><li>Provide official weekly project status reports</li><li>Prepare and distribute project communication with customers, management, integrated project teams, and stakeholders</li><li>Assist the client's Contracting Officer (CO) and Contracting Officer's Technical Representative (COTR) with acquisition planning, execution and administration</li><li>Assist the CO and COTR with conducting pre-bid and pre-construction site visits with the COTR</li><li>Provide invoice supporting information to the COTR for payment</li><li>Prepare and monitor project schedules and budgets; provide technical guidance and assistance on contracting and construction-related issues; direct design efforts; recommend construction documents for approval; and provide oversight of any follow-on maintenance programs</li><li>Optimize performance, cost, and schedule by ensuring project objectives are achieved on schedule and at the lowest cost compatible with user requirements</li><li>Conduct design reviews with the customer</li><li>Ensure timely input of all data, comments, and documentation into MAXIMO software project management tool. This requirement applies to all projects, work orders, and tasks across the project lifecycle.</li><li>Ensure integration of all systems, including information technology, telephone, security, electrical, HVAC, and plumbing</li><li>Prepare Contractor Performance Report (CPR) upon contract closeout</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree in any field; high school, vocational school, or trade school diploma and five (5) years’ work experience in a similar field may be substituted for degree requirement</li><li>Ten (10) years of experience in project management</li><li>Five (5) years of experience with MS Project or other PM software</li><li>Project Management Professional (PMP) desired</li></ul>*This position requires an active TS/SCI with Polygraph clearance*<h4>EEO Statement</h4>LMI is an Equal Opportunity Employer-all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.&nbsp;<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Facilities Project Manager - TS/SCI with Polygraph Required

The hiring range for this role is: &nbsp;78,638.00 - 110,285.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.The "Consultant Employer Group Waiver Plan (EGWP) Operations position supports the vendor relationship, daily operations, and delivery of member benefits for Medicare Part D Employer Group Waiver Plan (EGWP). This position collects, maintains, and resolves issues, shares program operational and performance data, supports timely resolution of inquiries, communication development, process documentation, reporting, implementation, compliance, and audit activities in support of and in compliance with the Federal Employee Program (FEP) Program, CS 1039, Office of Personnel Management (OPM), and Centers for Medicaid Services (CMS) EGWP Part D policies and regulations.Primary Job Functions<ul><li>Oversees accurate and timely resolution of member inquiries including but not limited to CMS, OPM, internal and external sources.</li><li>Identifies performance and compliance risks and communicate to leadership timely to minimize non-compliance. Reviews and tracks weekly, monthly, and quarterly reporting to identify any issues and implement corrective action strategies as needed.</li><li>Assists with managing, tracking and approvals for communication requests, system updates, benefit changes in compliance with CMS and FEP requirements/standards.</li><li>Support and interact with internal and external stakeholders to provide timely resolution to inquiries and issues.</li><li>Fosters collaborative relationships with internal and external stakeholders and vendor account teams.</li></ul>Increase Program value:<ul><li>Implements new programs to increase the value of our services. This includes planning, implementation, data analysis, communications, and outcome management.</li><li>Review trends and industry information to determine best practices, operational efficiencies, or process improvements to enhance program performance and the member experience.</li></ul>Compliance:<ul><li>Support development of operational standard operating procedures (SOP), policy, brochures, training materials and curriculum.</li><li>Assist and support contract proposals, negotiations, counter proposals, SLA development, contract modifications and amendments.</li><li>Coordinates the development and maintenance of program reporting and continuous review for outcomes in alignment with FEP goals.</li><li>Support audit and compliance activities.</li></ul> EducationRequired: Bachelor’s degree in Pharmacy, Business, Accounting, Management, Health Services, Information Systems or equivalent work experience. Experience Required: Minimum of three years of experience within a business environment services delivery setting, with experience in project management, and/or healthcare informatics Preferred: • Experience in project management and/or account management• Experience setting priorities and meeting objectives for projects with multiple stakeholders• Technical proficiency with Microsoft Office, Teams and SharePoint Knowledge, Skills, and Abilities<ul><li>Project management skills for reporting multiple projects, involving multiple stakeholders, under tight deadlines</li><li>Advanced organizational skills with the ability to develop approaches that meet required objectives</li><li>Excellent communication (written and oral) and interpersonal skills with an ability to communicate to small and/or large audiences (both internal and external to BCBSA)</li><li>Technical proficiency with information technologies (e.g. Microsoft software applications)</li><li>Interpersonal skills with the ability to work with all levels of the Association, Plans, government and vendors</li><li>Ability to manage stakeholders and reconcile and integrate competing interests</li></ul>Revenue/Budget Responsibility: No People Management: NoTravel Requirements: 11-25%#LI-Hybrid

Blue Cross Blue Shield Association

Pharmacy Technician Consultant  (Part-D)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex. &nbsp;This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.&nbsp;If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.&nbsp;How will you make an impact in this role?<ul><li>Deliver world-class customer service in an in-bound, high-volume travel call servicing environment</li><li>Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements</li><li>Understand our customer needs through consultation to deliver innovative and extraordinary interactions</li><li>Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements</li><li>Communicate new and existing product offerings and value propositions relevant to the Card Member</li><li>Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand</li></ul>Minimum Qualifications<ul><li>1 year experience in tourism, travel, hospitality or cruise and tours</li><li>High-end customer service or sales roles experience</li><li>Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment</li><li>Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide</li><li>Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism</li><li>Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style</li><li>Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices</li><li>Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals</li><li>You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week</li></ul>Additional Requirements:<ul><li>This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week </li><li>Flexibility to work anytime between 5:00am-2:00am including weekends</li><li>Location: 18850 N 56th St, Phoenix AZ 85054</li></ul>Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

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