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<h4>Introduction</h4> Are you an emergency preparedness professional with large-scale public sector planning and grant work experience?&nbsp; The State of Connecticut, Department of Emergency Services and Public Protection (DESPP) is recruiting for a Manager of Planning&nbsp;for the Division of Emergency Management and Homeland Security (DEMHS).&nbsp; We're looking for a self-sufficient senior-leader who can dedicate their time equally to day-to-day projects and managing staff leadership while balancing any disaster/emergency management issues that arises, including EOC activation.&nbsp;If you have eight or more years of professional experience in emergency operations, preparedness &amp; planning, grant administration, and staff supervision, this could be a fantastic opportunity for you! WHAT WE CAN OFFER YOU <ul><li>The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule</li><li>Professional growth and development opportunities</li><li>A healthy work/life balance to all employees</li><li>NEW: visit our new State Employee Benefits Overview page to learn more!</li></ul> Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about Connecticut here. POSITION HIGHLIGHTS LOCATION: DESPP Headquarters in Middletown, CT with Hybrid flexibility SCHEDULE: This is a full time position, 8:30 AM - 5:00 PM Monday through Friday TRAINING: Within the first year of employment, there will be a formal orientation and training provided that will be designed based on the hired candidates experience and education. Training offerings may include: internal agency trainings, state-mandated programs, FEMA courses and others, as prescribed.&nbsp;On-going career training is encouraged and recommended throughout your career with DEMHS. YOUR ROLE Working closely with local, state, federal, tribal, and private sector partners, the Division of Emergency Management and Homeland Security (DEMHS) provides a coordinated, integrated program for statewide emergency management and homeland security.&nbsp; In this role, you will be responsible for leading, managing, and coordinating the DEMHS Planning and Preparedness unit, working alongside a multifaceted team and other counterparts involved with DESPP and across other state agencies. This is one of three management positions in DEMHS that make up the senior leadership team.&nbsp; Highlights of this position include: <ul><li>Responsible for managing statewide all hazards emergency management and homeland security planning projects;</li><li>Responsible for managing the statewide continuity of operations (COOP) and continuity of government (COG) planning programs;</li><li>Responsible for developing and maintaining the DEMHS multi-year strategic plan;</li><li>Responsible for maintaining DEMHS program accreditation through the Emergency Management Assessment Program (EMAP);</li><li>Responsible for managing state and federal preparedness grants programs which support our citizens and first responders to ensure we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from and mitigate terrorism and other high-consequence disasters and emergencies;</li><li>Responsible for managing the development and execution of the DEMHS multi-year Integrated Preparedness Plan (IPP) and Homeland Security Strategy;</li><li>Responsible for managing statewide emergency management and homeland security exercise design and development for key partners and stakeholders;</li><li>Responsible for overseeing National Incident Management System (NIMS) training program to ensure NIMS compliance;</li><li>Serve as the Emergency Management State Training Officer;</li><li>Responsible for staffing a management or leadership position in the State Emergency Operations Center during activations.</li></ul> More details can be found in the class specification. ABOUT OUR AGENCY The Connecticut Department of Emergency Services and Public Protection is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance and scientific services utilizing enforcement, prevention, education and state of the art science and technology. The Connecticut Department of Emergency Services and Public Protection is comprised of six divisions: <ul><li>Commission on Fire Prevention and Control</li><li>Connecticut State Police</li><li>Emergency Management and Homeland Security*</li><li>Police Officers Standards and Training Council</li><li>Scientific Services</li><li>Statewide Emergency Telecommunications</li></ul> *Division of Emergency Management and Homeland Security DEMHS&nbsp;is charged with developing, administering, and coordinating a comprehensive and integrated statewide emergency management and homeland security program that encompasses all human-made and natural hazards, and includes prevention, mitigation, preparedness, response, and recovery components to ensure the safety and well-being of the citizens of Connecticut. You may learn more about our divisions and access their individual websites here.&nbsp; <h4>Selection Plan</h4> This is a competitive recruitment, open to the public. For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive, Legislative, Judicial) to the other. TO APPLY: <ul><li>In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.</li><li>The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.</li><li>Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.</li><li>Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.</li><li>In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.</li><li>All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to <a href="mailto:DAS.SHRM@ct.gov" target="_blank">DAS.SHRM@ct.gov</a>.</li></ul> FOR ASSISTANCE IN APPLYING: <ul><li>Please read or watch our Applicant Tips on How to Apply!</li></ul> IMPORTANT INFORMATION AFTER YOU APPLY: <ul><li>This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.</li><li>Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.</li><li>Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.</li><li>Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.</li><li>The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.</li><li>Read through this helpful link to prepare for your interview.</li></ul> IMPORTANT NOTES FROM DESPP: Candidate selected for an interview must provide the following at the time of interview: <blockquote> State Employees: </blockquote><ul><ul><li>Two (2) most recent performance evaluations and a completed CT-HR-13 form. </li></ul></ul><blockquote> Non-State Employees: </blockquote><ul><ul><li>Two (2) professional references contact information (Name, Email and Phone Number) and a completed CT-HR-13 form.</li></ul></ul> Candidates who have been selected for employment with the Department of Emergency Services &amp; Public Protection are subject to a detailed background investigation, including a fingerprint supported state and federal criminal history record check along with reference checks. Selection for employment is contingent upon satisfactory completion of the background investigation. Click here to complete the Criminal Convictions addendum. Also considered in this selection process: Any pending or disciplinary history within the past 2 years and review of attendance records. Failure to provide the required documents listed above or submit your application accurately and on time, will eliminate you from the recruitment process. CONNECT WITH US: <ul><li>Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact <a href="mailto:Samantha.Rivera@CT.Gov" target="_blank">Samantha.Rivera@CT.Gov</a> </li><li>Follow the State of Connecticut on LinkedIn.</li></ul> <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department Emergency Services and Public Protection, Division of Emergency Management and Homeland Security this class is accountable for operational, strategic and radiological planning in the preparation of, response to and recovery from, emergency situations. <h4>EXAMPLES OF DUTIES</h4> <ul><li>Directs staff and operations of unit;</li><li>Coordinates and monitors all emergency management planning services;</li><li>Develops or assists in development of related policy;</li><li>Interprets and administers pertinent laws;</li><li>Evaluates staff;</li><li>Prepares or assists in preparation of division budget;</li><li>Maintains contacts with individuals within and outside of unit who might impact program activities;</li><li>Coordinates emergency management activities with other state or federal agencies as required;</li><li>Alerts and assigns staff in emergencies;</li><li>Works with other units or staff to develop training or other preparedness materials;</li><li>Participates in the planning for and implementation of periodic tests and exercises, including after action reviews;</li><li>Prepares reports;</li><li>Makes presentations before various groups regarding emergency management;</li><li>Leads the recruitment and hiring of staff, including outreach, interview and selection;</li><li>Performs related duties as required.</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> <ul><li>Considerable knowledge of <ul><li>and ability to apply management principles and practices;</li><li>and ability to interpret and apply relevant state and federal laws, statutes and regulations;</li><li>and ability to develop, implement and evaluate disaster, terrorist and nuclear policies and procedures;</li></ul></li><li>Knowledge of <ul><li>emergency management methods and practices;</li><li>effects of contacts with chemical, biological or nuclear substances;</li></ul></li><li>Considerable <ul><li>interpersonal skills</li><li>oral and written communication skills.</li></ul></li></ul> <h4>MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE</h4> Eight (8) years professional experience in emergency operations, planning and grants. <h4>MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE</h4> Two (2) years of the General Experience must have been in a supervisory capacity. <h4>MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED</h4> <ul><li>College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.</li><li>A Master's degree in emergency preparedness and/or homeland security, planning, public administration, business administration or a closely related field may be substituted for one (1) additional year of the General Experience.</li></ul> <h4>PREFERRED QUALIFICATIONS</h4> <ul><li>Experience managing personnel in both administrative and operational settings.</li><li>Experience representing or making presentations on behalf of an agency or department including high level and/or high profile meetings;</li><li>Experience managing projects to develop emergency management plans or procedures</li><li>Experience administering or participating in state, local, or federal emergency management or homeland security grant programs</li><li>Experience with emergency management and homeland security training and exercise programs including design, development, execution and evaluation.</li><li>Experience overseeing or running work groups, task forces or committees;</li><li>Experience filling an emergency management position in an emergency operations center during real-world incidents or exercises</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must possess and retain a valid Motor Vehicle Operator's license.</li><li>On-Call status is required.</li><li>Incumbents must obtain a Department of Homeland Security Secret Security clearance.</li><li>Incumbents in this class may be required to travel.</li><li>Emergency management drills and actual emergencies may require work outside of normal hours.</li></ul> <h4>CHARACTER REQUIREMENTS</h4> In addition to the checking of references and facts stated in the application, a thorough background investigation of each candidate will be made by the United States Department of Homeland Security and/or the Connecticut Department of Emergency Services and Public Protection before candidate is certified for appointment. <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

State of Connecticut

Emergency Services and Public Protection Manager of Planning(Div. of Emergency Management & Homeland Security)

Job Title STEPS Patient Services Coordinator Requisition Number TE08652 Department Name 3J532:STEPS Temporary Employment Work Location Lexington, KY Salary Range $17 p/hr Type of Position Temporary Position Time Status Full-Time Required Education HS Required Related Experience N/A Required License/Registration/Certification N/A Physical Requirements Sitting for long periods. Shift M-F Day shift Job Summary Register patients, and provide excellent customer service to patients in the College of Dentistry clinics. Ensure accuracy in scheduling and data entry. The position may be on campus or at Turfland location—details to be shared during the interview. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience 2 years of customer service or patient relations. Deadline to Apply 01/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

STEPS Patient Services Coordinator

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. The Clinical Coordinator is responsible for assisting with management and operation of clinic. This position assumes full responsibility for the dialysis clinic in the absence of the Administrator.Growth:<ul><li> Assist with clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments.</li><li> Assist with planning/coordinating patient scheduling to assure timely acceptance of patients and effective staffing levels.</li><li> Demonstrate effective use of supplies and staff labor hours. </li><li> Responsible for updating all logs and ensuring that dialysis run sheets and logs are sent to billing.</li><li> Perform duties as assigned to meet the patient care or operational needs of the clinic.</li></ul>Outcomes:<ul><li> Coordinate the functions of all departments and develop standards and methods of measuring patient care services, including a chronological record of services provided to patients as required by the ESRD Network Coordinating Council and Medicare.</li><li> Work with Administrator to maintain chronological, thorough, and appropriate documentation in the patient record of all treatments, activities, and communication with the patient, physician, and other healthcare professionals.</li><li> Promote quality management program through education and involvement of staff and patients in outcomes as well as overall responsibility to achieve corporate goals for quality.</li><li> Assist with program's target goals for patient outcomes in accordance with quality patient care and Company goals.</li><li> Review all incident reports; make recommendations and take action relative to incidents as appropriate; report at monthly QAPI meeting as delegated by Administrator or Management.</li></ul>Operational Readiness:<ul><li> Knowledge of and remain current with federal, state, local laws and regulations, including health care professionals practice act requirements. </li><li> Work with Administrator to assure clinic is in compliance with all applicable federal, state, and local laws and regulations.</li><li> Assist Administrator with development, implementation and follow up of Corrective Action Plans required for internal and external surveys. </li><li> May assume Charge Nurse's responsibilities as needed.</li><li> May fulfill responsibility of facility Alternate CEO as delegated by Governing Body. </li><li> Conduct and/or participate in both formal and informal meetings with the governing body, Regional Director, Medical Director and the staff as delegated. Assure that appropriate staff meetings, in-service education meetings, and team patient care planning meetings are held monthly as delegated. Assure that Quality Assessment &amp; Performance Improvement Program is current at all times as delegated.</li><li> Establish, maintain, and submit all required records and reports concerning staff, patients, and the operational affairs of the center if delegated by Administrator.</li><li> Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.</li><li> Oversee the maintenance of equipment and supplies to meet current laws and regulations.</li><li> Responds to all emergencies in clinic. Familiar with emergency equipment and all emergency operational procedures.</li><li> Supervise the maintenance of equipment, building areas occupied by the center and other property belonging to the center.</li></ul>Partnerships:<ul><li> Maintain collaborative working relationship with Medical Director and physicians.</li><li> Establish and maintain a positive relationship with all Administrators, area hospitals, agencies, vendors and the community.</li><li> Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.</li><li> Respond effectively to inquiries or complaints.</li></ul>Staff Development: <ul><li> Ensure all staff meet required qualifications for position held and perform duties within limitations established by and in accordance with company policy/procedures, health care professionals practice acts, applicable state and federal laws and regulations.</li><li> Serves as a resource/subject matter expert for patient needs and concerns, staff education and in-service sessions as necessary.</li><li> Assists with recruitment, training, development, and supervision of all personnel.</li><li> Assists with maintaining effective personnel management and employee relations, including evaluating the performance of all personnel and counseling employees.</li><li> Uphold management goals of corporation by leading staff in team concepts and promoting a team effort.</li><li> Effectively communicate expectations; accept accountability and hold others accountable for performance.</li></ul>

U.S. Renal Care

Dialysis Clinical Coordinator

Job Title Program Coordinator II Requisition Number RE48680 Working Title Program Coordinator for the International Institute for Sport and Behavioral Health Department Name 8T110:College of Social Work Work Location Lexington, KY Grade Level 44 Salary Range $43,805-70,075/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 3 yrs Required License/Registration/Certification None Physical Requirements repetitive motion typical of desk work (sitting/bending/typing/twisting); prolonged exposure to screens; lifting/pushing/pulling objects up to 35lbs. This position is located at the Coldstream Research Campus. Shift Monday – Friday 8:00am – 5:00pm; some evenings and weekends on an as needed basis Job Summary Since 1983, CoSW has been a leader in social work. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, the CoSW works to improve the human condition. Always, in all ways. To assist in actualizing our mission, we seek candidates for the position of Program Coordinator for the International Institute for Sport and Behavioral Health. This position will be responsible for planning, organizing, and overseeing programs and initiatives aimed at promoting mental health and well-being in sports and recreation communities. This role involves coordinating research efforts with the Sport Social Work Research Lab, supporting sport social work educational offerings, and assisting in partnership operations with the Alliance of Social Workers in Sports and the Sport Social Work Journal. The Program Coordinator will manage program planning, monitor budgets, and assess the effectiveness of initiatives to ensure they align with the institute’s mission. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Minimum required experience: 2+ years of experience in program coordination and familiarity with behavioral health or mental health programming Preferred Qualifications: Master’s degree in social work, psychology, public health, sport management, or a related field. 3+ years of experience in program development, behavioral health, or sport-focused initiatives. Experience working with sports organizations. Background in research or grant writing. Deadline to Apply 01/19/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Program Coordinator II

Position - Wraparound Care Coordinator Job Type: Full-time (flexible schedule 35-hour work week) Starting Pay: $24.12 per hour (43,896.06) - $25.34 per hour (46,118.30) with yearly raises. Wraparound Program: Wraparound is a family-centered process that employs the wraparound facilitation model to help preserve the family unit through the coordination of in home and community based services and supports and monitors risk, safety, permanency, and well-being of each family member in the home. Our program works with the whole family with children in the home up to the age of 18 who are at risk of out of home placement and have an ability to function in school, home, and community with community-based services supports. Major Responsibilities/Activities: <ul><li>Provides home-based services to a caseload of 12 families in Erie County utilizing the Wraparound Care Coordination model</li><li>Utilizes a strengths-based and family-centered approach to services. Meets families where they are at and fosters their growth toward their family vision.</li><li>Partners with children, parents, guardians and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from</li><li>Conducts assessments throughout duration of the case</li><li>Provides community linkages as appropriate</li><li>Coordinates in-home, direct services for client families from Wraparound network vendors such as in-home therapists, skill builders, and parent skills workers</li><li>Conducts a minimum of two face-to-face contacts with families each month</li><li>Conducts Child and Family Team meetings each month</li><li>Maintains timely and accurate documentation in two systems</li><li>Other duties as deemed appropriate</li></ul> Competencies: <ul><li>Solid writing and verbal communication, organizational skills, and time management</li><li>Strong engagement skills and ability to engage with diverse populations</li><li>Flexibility related to scheduling</li><li>Familiarity with computer applications (i.e. Word, Excel, Outlook)</li></ul> New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Minimum Education and/or Professional Qualifications/Skills: - Bachelor’s degree in a human services field and 2 years paid work experience in human services. Experience in child welfare and/or mental health required. OR - Master’s Degree in human services field and one year paid work experience in the human services field. Experience in child welfare and/or mental health required. Benefits of working with New Directions <ul><li>Flexible schedule with 105 hours of paid time off your first year, not including an additional 13 agency holidays.</li><li>Work cell phone, work laptop and mileage reimbursement</li><li>Join our company, where over 30% of our staff have been with us for 10 years or more.</li><li>401(k) with agency up to 3% matching</li><li>Health, Dental and Vision insurance</li><li>Employee Assistance Program</li><li>Health savings account</li><li>Life insurance</li><li>Holiday and Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Employee Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Normative Culture</li></ul> We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply. Full Job Description Title: Wraparound Care Coordinator Department: Wraparound Title of Immediate Supervisor: Care Coordination Director or Wraparound Supervisor (as assigned) POSITION SUMMARY: The Care Coordinator oversees all aspects of the Wraparound process for enrolled youth and families .The Care Coordinator facilitates a planning process that builds on the youth and families’ strengths, enhances supports and promotes stability and self sufficiency. The Care Coordinator ensures that families are informed decision-making participants on well-constructed teams that formulate individualized plans to meet identified needs in the home, school and community. The Care Coordinator also assists families in developing comprehensive crisis/safety plans and accessing resources and services as needed to divert placement or hospitalization of youth. The Care Coordinator is expected to maintain a caseload of 12 children/youth and families. RESPONSIBILITIES/DUTIES: Casework Contacts: • Maintain a caseload of 12 families. • Provide direct face to face contacts with youth and families in accordance with Erie County Preventive Service Regulations • Provide ongoing support to families in the Wraparound system including regular telephone and weekly face to face contact, and availability by cell phone • Conduct a safety assessment at each home visit • Maintain a flexible work schedule, including evenings and weekends. Child and Family Team Facilitation: • Facilitate Child and Family meetings at a minimum of once every 30 days. • organize meeting logistics and ensure all relevant participants are included • Ensure the CFT’s integrate all involved systems including the family’s formal and informal support community to develop a comprehensive Plan of Care • utilize a health record system which allows the youth’s health information and plan of care to be accessible to the team of providers • Assist the child and family team in integrating information on the youth and family's strengths and needs in order to develop a Plan of Care that clearly addresses family's goals and vision Crisis Response: • Facilitate the development of a crisis/safety plan that promotes use of the youth and family's strengths, supports, informal and formal resources as needed. • Provide 24 hour on-call coverage to assist families in implementing their Crisis Plans. Family Assessment and Plan of Care Development: • Facilitate an assessment of the family's specific cultural identity, short- and long-term family vision, strengths, resources and needs • Utilize trauma-informed, solution focused casework practices • Assist in formulating a well-composed Child and Family Team. • Refer each youth and/or family to available community resources that will assist in goal accomplishment and assist families with follow through to linkage • Assist the youth and family in addressing unmet needs through promoting the development and utilization of natural supports and resources, referral and linkage to formal services • Utilize Family Voices Network Vendor services for creative service planning to assist with unmet needs. Monitor utilization of the purchased services for effectiveness and timeliness • Facilitate the development of transition plans to ensure continued success of youth and families ending Wraparound Services • Advocate obtaining needed services for all caseload clients while active in the program. Comprehensive Transitional Care • Follow up with hospitals/ER upon notification of youth’s admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting. • Facilitate discharge planning and follow up with hospitals/ER upon notification of a youth’s admission and/or discharge to/from ER/ hospital/residential/rehabilitative setting. • Link youth/family with community supports to ensure that needed services are provided. • Follow up post discharge with youth and family to ensure needed services are provided. • Notify and consult with treating clinicians, including youth’s primary care physician, schedule timely follow up appointments, and assure that all ordered medications are in the home and at other administering sites (e.g.schools and day care), and assist with medication reconciliation. Collaborate with Wraparound Team: • Collaborate with team members for case coverage and consultation • Participate in regularly scheduled team meetings Collaborate with Community Partners: • Include all community partners in the Child and Family Team process • Collaborate with formal systems, service providers and informal networks involved with the youth and family • Communicate with Erie County Case Manager regularly Documentation: • Input and update all necessary documentation in Fidelity EHR and CONNECTIONS including Assessments, Plans of Care, Safety and Crisis Plans and Progress Notes • Maintain accurate and timely case records, including progress notes and tracking mechanisms, electronically and in each youth’s file • Keep all youth and family information, verbal and written, confidential Quality Improvement and fidelity to the model: • Utilize data and outcomes to inform decision making with families • Share family related data with the child and family team for informed decision making at team meetings • Participate in quality improvement efforts to make changes to individual and team practices • Evaluate efforts with supervisor and team to determine if interventions were successful, or if alternate interventions should be attempted • Attend and participate in trainings relevant to the Children’s System of Care. A minimum of 8 training hours/year delivered through CCNY and additional trainings as appropriate. Agency Standards/Norms: • Participate in regular supervision (per New Directions policy and procedure) • Attend all mandatory in-service trainings as per NDYFS policy and ECDSS requirements • Participate in continuing education as needed to maintain a level of expertise in the field. • Adhere to agency and department policies and procedures • Utilize normative culture • Adhere to the Code of Ethics prescribed by the National Association of Social Workers • Perform all other duties as assigned by immediate supervisor SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY &amp; PHYSICAL REQUIREMENTS: Minimum Education and/or Professional Qualifications/Skills Education • Bachelor’s degree in a human services field specializing in mental health, child welfare, juvenile justice, or other similar fields • Two (2) years of experience working in human services in a community setting. Experience in probation, child welfare, and/or mental health preferred An equivalent combination of experience and education may be considered Special – Personal Skills, Qualities, Aptitudes and Physical Requirements New Directions Youth &amp; Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions. 1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds. 2. Ability to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families. 3. Ability to exercise independent discretion and judgement 4. Ability to accept supervision and perform as part of a team. 5. Ability to be flexible and adapt to change. 6. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy. 7. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy. 8. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.

New Directions Youth and Family Services

Wraparound Care Coordinator

<h4>Introduction</h4> Wildlife Habitat Management Program <ul><li>Positions are needed year round 35-40 hours per week, Monday - Friday, 7:30 AM - 5:00 PM.&nbsp;</li><li>Must be at least 18 years of age and have a valid driver's license.</li></ul> Position Highlights: <ul><li>Crew Leader:&nbsp;Lead groups of seasonal maintainers. Must be a returning employee with knowledge of tasks, WMA properties, and our machinery used in the position.</li><li>Maintainers:&nbsp;Maintain Wildlife Management Areas throughout the state and facilities in Burlington and Franklin.&nbsp;</li><li>Technical Assistant:&nbsp;Create and manages GIS maps and databases and assists with drafting documents and web content.&nbsp;</li></ul> <h4>Selection Plan</h4> 1. Complete a Master Application and directly apply to this recruitment. 2. Ensure that your application is complete.&nbsp;Indicate within the application the location(s) and position(s) for which you are applying.&nbsp;You will be unable to make revisions once you officially submit your application to the State of Connecticut. 3. Regularly check your email for notifications (be sure to check your SPAM and/or Junk folders, as emails could end up there in error).&nbsp;These positions are hired on a rolling basis throughout the year as needed by seasonal workload and attrition. Qualified applicants will be contacted as positions become available.&nbsp; 4. For questions about these positions, please contact:&nbsp;Marlborough -&nbsp;Ann Kilpatrick&nbsp;-&nbsp;<a href="mailto:Ann.Kilpatrick@ct.gov" target="_blank">Ann.Kilpatrick@ct.gov</a>&nbsp;Burlington (Sessions WMA) -&nbsp;Pete Picone&nbsp;-&nbsp;<a href="mailto:Peter.Picone@ct.gov" target="_blank">Peter.Picone@ct.gov</a>&nbsp;or&nbsp;Teresa Clark&nbsp;-&nbsp;<a href="mailto:Teresa.Clark@ct.gov" target="_blank">Teresa.Clark@ct.gov</a>. <h4>PURPOSE OF JOB CLASS (NATURE OF WORK)</h4> In the Department of Energy and Environmental Protection, as a limited duration employee, performs one or more of a variety of tasks and assigned duties of a seasonal nature. <h4>EXAMPLES OF DUTIES</h4> All applicants must be able to: <ul><li>Work as a team member or independently, be willing to work outdoors in natural habitats in a variety of adverse weather conditions and under potentially hazardous field conditions (e.g., bee stings or insect bites, poison ivy, rocky or uneven terrain);</li><li>Be willing to obtain a DEEP pesticide applicator's license and assist in applying herbicides (training and certification provided with no cost to employee);</li><li>Read paper and digital maps,navigate to worksites, and keep written records; and&nbsp;</li><li>Possess and maintain sufficient physical strength and stamina to perform the required duties.</li></ul> Crew Leader: <ul><li>Oversight of other seasonal staff;</li><li>Assisting in creating work plans and scheduling;&nbsp;</li><li>Using advanced abilities in specialized trades such as carpentry or small engine repair, operating chainsaws (if certified) or tractors with differing attachments (e.g., brush hog, backhoe); and&nbsp;</li><li>All duties of Seasonal Maintainer.&nbsp;</li></ul> Note:&nbsp;Crew Leaders must possess previous experience with the DEEP Wildlife Habitat Program and the ability to oversee other employees. They require proficiency with towing utility trailers, operating and maintaining power equipment, lawn and brush mowers, and all requirements for Seasonal Maintainer position.&nbsp; Seasonal Maintainer: <ul><li>Maintaining parking lots and service roads (e.g., trash pick-up, mowing, weed control);&nbsp;</li><li>Constructing, installing and maintaining signs;&nbsp;</li><li>Painting and installing gates;&nbsp;</li><li>Controlling invasive plants through mechanical means and herbicide applications;&nbsp;</li><li>Planting trees and shrubs;</li><li>Maintaining water control structures and clearing dams;&nbsp;</li><li>Boundary posting;&nbsp;</li><li>Maintaining the Wildlife Division’s office buildings and grounds to include outbuildings, parking areas, service roads and shooting ranges at Franklin Swamp WMA and Sessions Woods WMA (may include trash removal, cleaning restrooms and kitchen area, washing windows, cleaning floors, painting and staining);&nbsp;</li><li>Maintenance of public shooting ranges in Glastonbury and Tolland; and</li><li>Other duties as assigned.&nbsp;&nbsp;</li></ul> Note:&nbsp;Opportunities to assist on other field projects (e.g., Pheasant stocking, Canada goose banding, bird surveys, forest inventory, public outreach, etc.) according to employee interest. Seasonal Technical Assistant: <ul><li>Using ArcMap/ArcPro to create, organize, and maintain maps for state and private land habitat management assessments, plans, projects, site designations, hunting review team reports, and various technical guidance;&nbsp;</li><li>Gathering and summarizing data via oral and written communication;</li><li>Updating and maintaining project and expenditure tracking data bases;&nbsp;</li><li>Visiting sites to aid in preparation of habitat management plans and projects proposals and/or technical assistance;</li><li>Assisting in the preparation of general technical assistance material ;&nbsp;</li><li>Conducting field inspections of State agricultural lands to document land use activities and Licensee compliance;</li><li>Responding to phone calls from the public relating to various Wildlife Division programs and responsibilities (e.g., state land access, hunting regulations, wildlife identification, wildlife-human conflicts, etc.), and provide written guidance and outreach materials as needed;</li><li>Other duties may include assisting seasonal maintainers and/or biologists with any tasks included in Seasonal Maintainer position; and&nbsp;</li><li>Duties may include pelt tagging, data entry, basic report preparation, filing, and drafting purchase requests.&nbsp;</li></ul> <h4>KNOWLEDGE, SKILL AND ABILITY</h4> Ability to follow instructions. <h4>PREFERRED QUALIFICATIONS</h4> Seasonal Maintainer <ul><li>Experience towing utility trailers;</li><li>Experience operating light and medium sized equipment (e.g., chainsaws, brush mowers and tractor w/bush hog, auger and backhoe attachments);&nbsp;</li><li>Experience with and utilizing trade skills (e.g., carpentry, woodworking, masonry, tree cutting); and</li><li>Experience with janitorial work.</li></ul> Seasonal Technical Assistant <ul><li>Experience working in/with Geographic Information System (GIS).</li></ul> <h4>SPECIAL REQUIREMENTS</h4> <ul><li>Incumbents in this class who are assigned as supervisors of small recreational units will perform emergency first aid as needed and will be required to obtain and retain a Basic First Aid Certificate.&nbsp;</li><li>Incumbents in this class may be required for certain positions to meet any of the following: <ul><li>Proof of possession of a valid Motor Vehicle Operator license.&nbsp;</li><li>Possession of a valid license to apply pesticides.&nbsp;</li><li>College training in a specific field.&nbsp;</li><li>Emergency Medical Technician (EMT) certification may be required by specific State facilities.&nbsp;</li></ul></li><li>Incumbents performing lifeguard services must have and retain an American Red Cross (ARC) Lifeguarding Certification (includes CPR for the Professional Rescuer and Basic First Aid). An EMT or MRT certification may be substituted for the CPR and First Aid requirements.</li></ul> <h4>PHYSICAL REQUIREMENTS</h4> <ul><li>Incumbents in this class must possess and maintain adequate physical strength and stamina to perform the duties of the class.</li><li>Incumbents performing lifeguard services must be able to demonstrate American Red Cross (ARC) waterfront lifeguarding swimming skills.</li></ul> <h4>Conclusion</h4> AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. <h4>ACKNOWLEDGEMENT</h4> As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Wildlife Habitat Management Program

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way togetherAmerican Express Travel &amp; Lifestyle Services (TLS) serves American Express Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. TLS is a critical component of the value proposition of the American Express premium card products, focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium CMs.American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel &amp; Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services.The TLS COE (Center of Excellence) is a newly formed organization tasked with uniting the travel and lifestyle benefits and strategic travel partner relationships globally to create structured and focused plans towards advanced Card Member engagement with Amex travel benefits.The Global Strategic Partnerships and Marketing (GPM) within the TLS COE brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.This position will be responsible for the TLS relationships with our preferred Cruise partners.As the partner manager, this person will work with external sales partners to drive bookings and Card Member engagement, in partnership with TLS marketing and servicing.This person will illustrate the value of American Express Travel to our partners, and in turn will represent their needs to internal stakeholders.Key responsibilities include:<ul><li>Act as the cruise partner manager, including contract negotiations, detailed partnership plans, coordination of marketing and agent training opportunities, and resolving escalations</li><li>Partner across leadership levels of sales organizations at travel suppliers to bring to life the value of Amex Travel and our premium Card Member base</li><li>Contribute to the growth strategy for TLS cruise, including the identification of impactful opportunities and the execution of key deliverables</li><li>Effectively communicate strategies and goal progress to AXP senior leadership with an ability to link back to larger enterprise initiatives</li><li>Support international cruise partnerships through global relationships, where possible</li><li>Deliver flawless compliance adherence and control management execution within partner portfolio</li><li>Collaborate with internal teams such as TLS benefits, marketing, servicing, and technology</li><li>Travel required for partner and industry events</li></ul>Minimum Qualifications:<ul><li>Excellent interpersonal skills, including demonstrated ability to build and grow relationships</li><li>Outstanding communication skills with the ability to influence senior level leaders both within and outside of Amex</li><li>Ability to prioritize across various partnerships and workstreams, with strong organizational skills and attention to detail</li><li>Effective at collaborating cross-functionally in a matrixed organization</li><li>Motivated self-starter with the ability to navigate challenges and creatively identify solutions</li><li>Demonstrated ability to drive quantifiable results in a fast-paced environment&nbsp;</li></ul>Preferred Qualifications<ul><li>Travel industry experience a plus</li><li>4+ years of relevant industry experience is preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager-Cruise Partnerships Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.&nbsp;Here in Credit &amp; Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.The objective of the Credit &amp; Fraud Risk Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Credit &amp; Fraud Risk is looking for a Sr. Analyst of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Sr. Analyst, Credit &amp; Fraud Risk Issues, Events &amp; Remediation will - <ul><li>Collaborate on investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis)</li><li>Support portions of the remediation process, these may include: <ul><li>Tracking progress&nbsp;</li><li>Validating resolution efficacy and&nbsp;</li><li>Communicating status updates to stakeholders&nbsp;</li></ul></li><li>Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support portions of the End-to-End (E2E) BU issue resolution process</li><li>Perform sample testing of specific issues to ensure resolution is complete and effective</li><li>Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes </li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:&nbsp; <ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Experience investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Facilitating quality assurance on documentation of operational risk issues and events</li><li>Recommendation of remediation process for operational risk issues and events</li><li>Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting the BU E2E issue resolution process</li><li>ORMCM</li></ul></li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Analyst-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.&nbsp;Here in&nbsp;Credit &amp; Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.The objective of the Credit &amp; Fraud Risk Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Credit &amp; Fraud Risk is looking for an Analyst of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, Credit &amp; Fraud Risk Issues, Events &amp; Remediation will:<ul><li>Assist in investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)</li><li>Assist portions of the remediation process, these may include:<ul><li>Tracking progress</li><li>Validating resolution efficacy and </li><li>Communicating status updates to stakeholders </li></ul></li><li>Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes</li><li>Support review of components of the End-to-End (E2E) BU issue resolution process</li><li>Perform sample testing of specific issues to ensure resolution is complete and effective</li><li>Review data used in preparation of detailed reports on issue status, trends, and outcomes </li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: &nbsp;<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:&nbsp; <ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Assisting of quality assurance on documentation of operational risk issues and events</li><li>Recommendation of remediation strategies for operational risk issues and events</li><li>Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting the BU E2E issue resolution process</li><li>ORMCM</li></ul></li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Analyst-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, relevant rewards, and the powerful backing of American Express.&nbsp;The Lending Treatments team leads the development and ongoing optimization of targeted and broadscale treatments that support small business owners with their spending and lending needs and ultimately drives increased customer engagement with our products.&nbsp;As the Limit Management Senior Manager, you will play a meaningful role in driving engagement within the SBS portfolio through the execution of product strategy and development of capabilities. This role is rich and diverse, providing opportunity to grow, develop and partner with teams throughout the organization. If you have a customer-centric mindset, a passion for solving challenging issues and an unwavering drive to succeed, this role is for you.How will you make an impact on this role?<ul><li>Serve as the product owner for SBS Lending Limit Management Treatments working across the Proprietary Lending, Co-Brand and Charge portfolios</li><li>Define the product strategy and future roadmap for limit awareness and reactive lending treatments&nbsp;</li><li>Lead the development of new lending capabilities, UX enhancements and channel optimizations to increase awareness and drive conversion</li><li>Partner closely with Marketing and Risk to develop and execute targeted campaigns that lead to positive customer experience</li><li>Manage performance reporting with analytics partners to understand trends, gain insights and make strategic recommendations for future growth</li><li>Work effectively across broader Amex teams to share expertise, listen to customer feedback and troubleshoot issues Servicing, Legal, Compliance, Technologies, etc.)</li><li>Ensure effective execution and regulatory compliance</li></ul>Minimum Qualifications<ul><li>Strong customer orientation and experience translating customer insights into action</li><li>Problem solver with the ability to re-envision existing processes to support product strategy and new product development</li><li>Strong analytical and business acumen. Able to structure and process qualitative or quantitative data to draw meaningful insights and make decisions</li><li>Project management and collaboration skills, including the ability to support concurrent activities across multiple teams</li><li>Ability to work in a fast-paced environment and lead out on multiple initiatives</li><li>Bachelor's degree or equivalent years of experience</li></ul>Preferred Qualifications<ul><li>General understanding of card and lending economics</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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