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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveThe Accounts Payable Sales Consultant is an integral member of the US SME AP Sales organization, reports to the AP Automation VP, and assists in growth initiatives within our with AP Automation Sales organization. The ideal candidate works with the VP and their team throughout the customer life cycle to uncover and deliver incremental growth opportunities. Create, support, and maintain sales pipelines and dashboards, drives internal lead management, support administrative efforts, manage client entertainment planning &amp; coordination, trade show events, and maintain detailed client lists to accelerate new customer success.Job Responsibilities<ul><li>Drive and manage pipeline reporting, dashboard creation and maintenance, establish data integrity within Salesforce </li></ul><ul><li>Conduct client and industry research by leveraging multiple company provided systems to aid in efficient client entrenchment by APA team including providing analysis to support client charge volume growth.</li></ul><ul><li>Support B2B program growth initiatives including vendor file analysis, lead submission and pipeline oversight, communication &amp; planning with key cross-functional business partners to close leads, coordinate campaign reporting and cadenced progress communication with team, client, &amp; partners, charge volume activation verification and beyond.</li></ul><ul><li>Drive internal lead management oversight and closely partner with Marketing and GCA team and team in the tracking, management, and analysis of overall pipeline progression.</li></ul><ul><li>VP and Director meeting and planning support linked to new client acquisition and expansion growth</li></ul><ul><li>All client engagements must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective client’s needs.</li></ul><ul><li>Provide client business continuity when AD Manager is unavailable or at capacity.</li></ul><ul><li>Up to 25% travel may be required</li></ul>Knowledge and Skills<ul><li>Ability to work independently in dynamic environment and manage multiple priorities</li></ul><ul><li>Highly motivated and willingness to assume accountability for generating incremental growth</li></ul><ul><li>Strong interpersonal and communication skills (written and verbal)</li></ul><ul><li>Demonstrated ability to build relationships quickly and work effectively across internal teams</li></ul><ul><li>High level of professionalism and business acumen</li></ul><ul><li>Demonstrated organizational and time management skills</li></ul><ul><li>Accuracy and attention to detail required</li></ul><ul><li>Proficiency in Microsoft Office Suite including PowerPoint, Excel, and Word required</li></ul><ul><li>Sales Force experience preferred</li></ul>Attributes<ul><li>High learning agility</li></ul><ul><li>Intellectually curious</li></ul><ul><li>Collaborative and growth mindset</li></ul><ul><li>Personal accountability</li></ul><ul><li>Compliance focused</li></ul>Experience<ul><li>Bachelor's degree preferred</li></ul><ul><li>Account Development / Sales experience, 1+ years minimum</li></ul><ul><li>Experience partnering with clients across various markets / industries</li></ul><ul><li>Experience in a highly regulated industry</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager, AP Automation Sales Consultant - Field Sales (Virtual - Chicago)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.&nbsp;&nbsp;The Liquidity Risk Management (LRM) team is a part of the Global Treasury Organization at American Express. The team’s core objective is to ensure the company meets its regulatory liquidity needs by forecasting the company’s regulatory liquidity requirements, collaborating with the funding team to ensure timely funding of those needs, and performing stress testing to ensure the company remains compliant with all regulatory liquidity requirements on an ongoing basis. This Manager role is an amazing opportunity to take responsibility for performing all regulatory liquidity risk management forecasting, stress testing, analytics, and governance activities as American Express migrates from a Category IV banks to Category III &amp; II in coming years. How will you make an impact in this role?·Support identification and management of data sources used for liquidity management, including data definition, data model management, coordination with central data office and management of changes in upstream data sources.·Analyze large data sets and summarize key messages for management to help in form funding and business strategy decisions.·Perform Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR), Liquidity Stress Testing (LST) and other LRM processes and present at the Funding &amp; Liquidity Committee and other management meetings.·Perform analysis and review of liquidity assumptions, methodologies and processes for liquidity sources and uses for LCR, NSFR and LST. Support ongoing evolution and maintenance of the liquidity assumptions.·Develop and monitor liquidity metrics to help senior management identify and manage emerging liquidity risks.·Support preparation of key committee materials and preparation of documentation.·Support analysis of new products and product changes to assess impact on liquidity metrics and reporting requirements.·Conduct the review, refresh and reporting of the concentration risk limits framework, early warning indicators and material non-US entity stress testing.·Maintain the company's LRM policy and supporting internal control group reviews and regulatory exams.·Work closely with Bank Legal Entity Management teams to provide SME support for LRM at regulated entities.Minimum Qualifications<ul><li>3-5 years Finance/Treasury experience.</li><li>Excellent communication and teamwork skills to collaborate closely effectively with internal and external business partners.</li><li>Ability to prioritize effectively and manage competing priorities effectively and drive results while meeting critical deadlines.</li><li>An analytical approach coupled with strong process management skills and ability to drive improvements.</li><li>Able to analyze large data sets and summarize results for management.</li><li>Strong proficiency in Excel and PowerPoint required.</li><li>Experience with data analysis tools (e.g., SQL, Python, Tableau, PowerBI)</li><li>Undergraduate degree in accounting, finance or related field.&nbsp;</li></ul>Preferred Qualifications·Proficiency in liquidity regulations (FR 2052a, LCR, NSFR, Liquidity Stress Testing) with hands on working experience.·Graduate degree.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Treasury

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Partial list of job duties:<ul><li>Maintain documentation and administrative tracking of all fire safety programs and activities at AXP facilities within the position’s area of responsibility.This will consist of maintenance of the following programs:Fire Drills, Fire Warden Recruitment &amp; Training, Emergency Action Plans, Navigator Training, PRA/PEEP program, Fire Risk Assessments, Awareness training.</li><li>Assure AXP facilities within the position’s area of responsibility are compliant with all local fire safety laws and ordinances.</li><li>In participation with local AXP GS management, manage emergency and non-emergency fire drills and inspections at designated facilities.</li><li>Inspect fire prevention, fire safety, and emergency action plans at facilities within the position’s area of responsibility.</li><li>Serves, when needed, as the primary company representative to the local fire department in order to maintain the program’s effectiveness.</li><li>Support the local market Global Security Director/Manager in various operational processes.The position will be a member of the local Crisis Response Team.</li><li>Collaborate with local GRE Facilities management &amp; team, Workplace Safety, Healthy Living, and other key stakeholders.</li><li>Maintain communication with all Global Security management personnel.</li><li>Maintain and provide documentation of all programs, to include metrics demonstrating the effective management of the fire safety program. </li><li>Work with local law enforcement and/or government fire safety officials.</li><li>Assist Global Security events, incidents, or crises when needed/required. </li><li>Travel may be required.</li><li>Required to be on call 24 hours a day.</li></ul>Minimum Qualifications<ul><li>Five plus years of operational experience in Occupational Fire Safety, Fire Prevention, Emergency Response or a similar-like role in the regional/local market.</li><li>Knowledge and understanding of emergency response training and planning.</li><li>General understanding of fire suppression, detection, and alarm systems.</li><li>Knowledge and understanding of preparing and executing evacuation drills.</li><li>Ability to facilitate, train, and lead large groups of people.</li><li>Excellent computer skills are required, with thorough working knowledge of programs like, Slack, Excel, Power-point, and Word. </li><li>Knowledge and thorough understanding of applicable NFPA or country-specific standards and best practices in fire safety and emergency egress.</li><li>Significant multi-tasking ability required in order to manage a high volume of work projects and processes.</li><li>Regional and cultural sensitivity with emphasis on diversity required in order to adjust communication and presentation styles to manage business relationships and expectations, while achieving Global Security goals.</li><li>Strong organizational skills and project management experience is required.</li><li>Ability to analyze problems and make appropriate decisions quickly.</li><li>Ability to drive large complex programs and solutions using both direct and virtual teams.</li><li>Strong written and verbal communication skills.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Emergency Response Coordinator/Team Leader

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our dedication to drive the Company’s goals of growth and progress by crafting a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and is responsible for risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Process Risk Reduction team is to address identified systemic operational risks, to ensure the integrity and efficiency of business processes, and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediations activities.Operational Risk Management (ORM) is looking for a Vice President of Process Risk Reduction to lead a diverse team of high-performing professionals focused on identifying emerging risks, performing analytics and reporting and ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The VP, Emerging Risks, Analytics &amp; Process Risk Reduction will:<ul><li>Identify emerging risks by scanning the external and internal environment to identify new and evolving risks that could impact the enterprise’s operations</li><li>Lead the development and use of sophisticated risk analytics models and tools to predict and quantify operational risks; supervise risk trends using analytics and data sources to track trends and assess potential impacts to the organization </li><li>Develop and monitor key risk indicators (KRIs), key performance indicators (KPIs) and operational risk metrics to assess risk exposure </li><li>Provide forward looking insights and strategic recommendations based on analytics to prepare the bank for long-term risk scenarios </li><li>Collaborate with other business units to develop and implement control measures to mitigate identified risks, ensuring a proactive rather than reactive approach </li><li>Identify systemic operational risks and prioritize them based on their potential impact on the enterprise</li><li>Establish enterprise priorities for proactive risk reduction; manage and allocate a central pool of resources effectively to target interventions in high-risk areas identified within the BU</li><li>Regularly monitor the execution of controls within business processes and conduct reviews of the control inventory to ensure they are effective and aligned with risk appetite</li><li>Communicate progress and effectiveness of risk reduction initiatives to senior management and ensure alignment with the enterprise risk framework</li><li>Stay connected with external experts and industry forums to keep up with best practices and peer developments and stay updated on emerging regulatory changes</li></ul>Qualifications<ul><li>Experience in operational risk management (e.g., within Risk and/or Internal Audit function) and has a deep understanding of operational risk frameworks and regulatory requirements for larger financial institutions </li><li>Experience in a G-SIB or large financial institution preferred due to unique regulatory, operational and financial risks such institutions face </li><li>Leadership in analytics and risk quantification – demonstrated expertise in leading teams that utilize advanced analytics, statistical models and data-driven techniques to measure and assess risk </li><li>Strong understanding of the financial sector’s regulatory environment (e.g., Basel III, Dodd-Frank, BCBS principles) and its implications for operational risk management </li><li>Understanding of global risks including international markets, geopolitical risks and global macroeconomic trends </li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li><li>Excellent communication and interpersonal skills, with an ability to interact and acquire buy-in from senior BU/tech counterparts</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Emerging Risks, Analytics & Process Risk Reduction - Operational Risk

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.How will you make an impact in this role?The American Express USCDT CPD team is responsible for delivery of critical strategic initiatives for US Consumer and other enterprise businesses.We are seeking an experienced Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix.&nbsp; Our Quality Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution.This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques.As a Quality Test Manager in USCDT CPD, you will:<ul><li>Develop Test Strategies, Plans and Execution Artifacts with internal and external partners</li><li>Manage testing &amp; guide QAs for user journey testing across various platforms for large &amp; complex projects</li><li>Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage</li><li>Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives</li><li>Partner with application architects and environment operations on test infrastructure design</li><li>Work with software, infrastructure, and QA engineers to deliver target code quality</li><li>Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation</li><li>Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement</li><li>Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment</li><li>Identify opportunities to adopt innovative testing technologies and techniques</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience preferred; advanced degree preferred</li><li>10+ years of proven skills in quality and test engineering in the financial industry specifically the Credit Card and Marketing domains with ability to create test data, write test cases, running functional, automated, and/or performance tests, conducting SWOT analysis and leading defect resolution</li><li>Solid experience in test-driven development and Testing Center of Excellence (TCOE) based on the industry best practices, tools, standards and testing governance, test processes, testing templates (Test Plan, Defect process etc.), and test approach for critical enterprise-level projects</li><li>Experience in System Testing, Integration Testing, Systems Integration Test, Regression Testing, End-to-End Testing, Functional Testing, Smoke, User Acceptance Test, ETL Testing, Mobile and Automation Testing</li><li>Experience in recruitment, coaching, and training of new resources</li><li>Experience in managing project teams, business users, suppliers, Onshore-Offshore, multiple geographic locations and time zones</li><li>Experience in setting up automation strategy, frameworks and teams</li><li>Experience in handling Testing projects in Merchandise &amp; Marketing, Credit cards, Client Server, Web Applications, Java, Mainframes, MQ series, Database (Oracle SQL), Teradata, Extract Transform &amp; Load (ETL), Unix, DB2, HBase (exp. with credit Cards, Marketing domain)</li><li>Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test-Driven Development (TDD), Behavior Driven Development (BDD))</li><li>Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; IBM Rational including Urban Code</li><li>Ability to work with several Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed</li><li>Hands on experience in automation testing &amp; debugging using tools like POSTMAN, SOAP UI, REST Assured, etc.</li><li>Experienced knowledge of continuous integration (CI), continuous deployment (CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization</li><li>Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority</li><li>Expertise on different phases and deliverables of&nbsp;testing projects-&nbsp;Test&nbsp;plan,&nbsp;test approach,&nbsp;Test&nbsp;data,&nbsp;Test&nbsp;execution etc., including automation for&nbsp;test&nbsp;data,&nbsp;test&nbsp;bed setup and execution</li><li>Critical thinker, evaluate&nbsp;test&nbsp;needs and make&nbsp;data driven decisions.</li></ul>Preferred Qualifications:<ul><li>Strong technical experience in Oracle, DB2, VSAM, Couch base, HBase, RDBMS and NoSQL Databases</li><li>Strong technical experience working one of more of the following areas: Mainframe, distributed systems, programming languages; Python, Java, Groovy, COBOL, JCL, HTMLm PL/SQL, Java Script, Java</li><li>Tool and application experience with&nbsp;Pycharm, Hive, Postman, Ready API, Soap UI, Selenium, ETL, Changeman, Putty, SharePoint, Clarity, Eclipse, IBM Data Studio, SQL Developer, JIRA, Kafka, PCOMM, TortoiseSVN, GIThub, Citrix, Splunk, Endevor, File-Aid, Abend-Aid, Xpediter, Princeton SPUFI, QMF, BMC Syncsort Utilities, MPP, Rally, REST API</li><li>Any of the following test certifications are a plus; QAI, ASQ, IIST, ISEB, ISTQB</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Senior Quality Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum.The Sr. Analyst of Talent Strategy and Development will be responsible for supporting the recruiting, onboarding, training, and engagement of a large team comprised of agency contractors and full-time colleagues who implement marketing campaigns for the US Consumer Marketing organization. This individual will support the recruitment of contractors through agency coordination, contribute to the design and implementation of a cohesive onboarding and training curriculum, and assist in the implementation of a formal talent development program. This role will work closely with cross-functional teams like Prospect, Partner Customer Growth Marketing (PPCG), Loyalty Marketing, Strategy &amp; Go-to-Market, Recruitment, Colleague Engagement Group, Marketing Transformation, Enterprise Comms and MarTech Experiences (ECMX), among others. A successful candidate will excel in building strong partnerships and is passionate about inclusion, diversity, and team development.How will you make an impact in this role?<ul><li>Hiring: Coordinate with external staffing agencies supporting 60+ marketing contractors. Oversee budget, headcount reporting and interview/onboarding coordination.</li><li>Onboarding: Support the design and implementation of an onboarding curriculum to acclimate new hires to Marketing Enablement at American Express, including targeted trainings, assets or communications which drive faster onboarding &amp; campaign delivery across marketing channels.</li><li>Training: Support the design and implementation of an on-the-job, skill-focused marketer program scalable across prospect, customer, and partner marketing enablement teams.</li><li>Talent Development: Assist with the management of programs to improve skill-based competencies, employee engagement, and career growth management.</li></ul>Minimum Qualifications<ul><li>Passion for establishing a team culture committed to personal development, team engagement and skill maturity</li><li>Project management experience and organization skills, with the ability to manage tight timelines and multiple priorities</li><li>Strong attention to detail, serving as a process-focused problem solver</li><li>Effective written and verbal communication skills, building and leveraging relationships to create solutions</li></ul>Preferred Qualifications<ul><li>Familiarity with marketing execution processes preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr Analyst - Marketing, Talent Strategy & Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.Planning (10 – 20% of time)<ul><li>Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting</li></ul>Portfolio management (10 – 20% of time)<ul><li>Answer customer inquiries and bring in technical sales and product specialists to support technical implementation</li></ul>Client solution (20 – 30% of time)<ul><li>Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives</li></ul><ul><li>Use consultative selling skills to build trust and develop long-term partnerships</li></ul>Business development (10 – 20% of time)<ul><li>Identify key client opportunities and handle client escalations, as needed</li></ul><ul><li>Uncover growth opportunities, treat identified customers and achieve growth targets</li></ul>Negotiate and close (20 – 30% of time)<ul><li>Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities</li></ul><ul><li>Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)</li></ul>Compliance (100% of time)<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and SkillsConsultative selling<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value</li></ul>Pipeline Management<ul><li>Ensuring appropriate follow up actions are taking place to move the sale cycle forward</li></ul>Closing<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers</li></ul>Influence &amp; persuasion<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services</li></ul>Demonstrating value<ul><li>Proactively and consistently demonstrates the value of partnering with American Express</li></ul>Results focus<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks</li></ul>Market, industry, &amp; product knowledge<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation</li></ul>Attributes<ul><li>High learning agility</li></ul><ul><li>Intellectually curious</li></ul><ul><li>Collaborative and growth mindset</li></ul><ul><li>Personal accountability</li></ul><ul><li>Compliance focused</li></ul>Experience<ul><li>Bachelor's degree or equivalent experience</li></ul><ul><li>Sales experience, 3 – 5 years minimum</li></ul><ul><li>Experience in a cold-calling environment a plus</li></ul><ul><li>Experience in a highly-regulated industry</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Tele Strategic Expansion (Phoenix, AZ)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.Planning (10 – 20% of time)<ul><li>Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospecting</li></ul>Portfolio management (10 – 20% of time)<ul><li>Answer customer inquiries and bring in technical sales and product specialists to support technical implementation</li></ul>Client solution (20 – 30% of time)<ul><li>Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectives</li></ul><ul><li>Use consultative selling skills to build trust and develop long-term partnerships</li></ul>Business development (10 – 20% of time)<ul><li>Identify key client opportunities and handle client escalations, as needed</li></ul><ul><li>Uncover growth opportunities, treat identified customers and achieve growth targets</li></ul>Negotiate and close (20 – 30% of time)<ul><li>Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunities</li></ul><ul><li>Partner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)</li></ul>Compliance (100% of time)<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and SkillsConsultative selling<ul><li>Effectively identifies client needs to configure solutions that address client requirements and deliver value</li></ul>Pipeline Management<ul><li>Ensuring appropriate follow up actions are taking place to move the sale cycle forward</li></ul>Closing<ul><li>Overcomes objections and resistance to proposed solutions with key client decision makers</li></ul>Influence &amp; persuasion<ul><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services</li></ul>Demonstrating value<ul><li>Proactively and consistently demonstrates the value of partnering with American Express</li></ul>Results focus<ul><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks</li></ul>Market, industry, &amp; product knowledge<ul><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation</li></ul>Attributes<ul><li>High learning agility</li></ul><ul><li>Intellectually curious</li></ul><ul><li>Collaborative and growth mindset</li></ul><ul><li>Personal accountability</li></ul><ul><li>Compliance focused</li></ul>Experience<ul><li>Bachelor's degree or equivalent experience</li></ul><ul><li>Sales experience, 3 – 5 years minimum</li></ul><ul><li>Experience in a cold-calling environment a plus</li></ul><ul><li>Experience in a highly-regulated industry</li></ul>Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Tele Strategic Expansion (Sunrise, FL)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk &amp; Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at Global Risk &amp; Compliance are passionate about our commitment to drive the Company’s goals of growth and progress by crafting a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.The U.S. Consumer Services team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The U.S. Consumer Services team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The ORM Governance Organization is looking for a U.S. Consumer Services Risk Officer to lead a diverse team of high-performing individuals focused on the effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization’s enterprise risk management framework. The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks are managed effectively and in compliance with regulatory expectations. The Vice President, U.S. Consumer Services Risk Officer will:<ul><li>Define and enhance processes for identifying and assessing risks within U.S. Consumer Services (i.e., Risk &amp; Control Self-Assessment), including the independent review and challenge of the first line of defense’s assessment</li><li>Provide independent oversight of the first-line business activities to ensure risks are appropriately identified, assessed, and managed</li><li>Evaluate the adequacy and effectiveness of risk management practices, controls, and processes across U.S. Consumer Services </li><li>Drive the implementation and adherence to the enterprise risk management framework within U.S. Consumer Services</li><li>Develop and refine risk policies, standards, and procedures, aligning them with organizational risk appetite and regulatory expectations</li><li>Oversee key risk indicators and track emerging risks, delivering insightful reports to senior management and risk committees</li><li>Highlight critical risks and provide actionable recommendations for mitigation</li><li>Maintain a thorough understanding of regulatory requirements to guide risk practices in line with applicable laws and standards</li><li>Participate in risk committees and working groups, contributing independent perspectives and strategic input</li><li>Perform periodic reviews to evaluate the effectiveness of risk management strategies and control mechanisms</li><li>Provide expertise and training to first-line teams, enhancing their understanding of risk management principles and regulatory expectations</li><li>Act as a trusted advisor to business leaders, fostering a strong risk culture and embedding risk considerations into decision-making</li><li>Monitor the resolution of risk-related issues, including those identified by internal audit, regulatory reviews, or internal assessments</li><li>Escalate significant risks or control weaknesses to senior management, ensuring timely and effective remediation</li></ul>Qualifications:<ul><li>Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities</li><li>Comprehensive knowledge of enterprise risk management frameworks, regulatory environments, and industry best practices</li><li>Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels</li><li>Leadership and collaboration capabilities, build productive partnerships across lines of defense</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li><li>Proven ability to assess and challenge first-line risk practices independently</li><li>Strong understanding of operational and regulatory risks</li><li>Proficiency in risk management tools, data analysis, and reporting systems</li><li>Advanced analytical and problem-solving capabilities, with a focus on actionable insights</li><li>Detail-oriented and proactive, with strong prioritization skills in a dynamic environment</li><li>High ethical standards and a commitment to integrity and accountability</li><li>Knowledge of consumer bank products and services</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, US Consumer Services Risk Officer

American Express Company seeks Directors, Marketing Analytics &amp; Business Intelligence to drive and execute analytics and business intelligence tactics to enhance the Company’s digital acquisition efforts for new and returning customers.Plan a data analytics-based strategic perspective on content and merchandizing tactics.Develop and refine broader cross-channel marketing themes, including incentive and content strategies, customer segmentation, and personalization.Leverage data-driven ideas and opportunities to tune and adjust digital marketing programs to achieve greater effectiveness and efficiencies. Partner with data-analytics and modeling teams to model data for decision making, develop subject matter expertise in a digital marketing landscape, strengthen and ensure consistency in analytics and business intelligence processes and frameworks.Position requires a Bachelor’s degree in Finance, Statistics, Mathematics, Econometrics, Business Administration, Operations Research, Engineering, Computer Science, or a related field, followed by 5 years of progressively responsible experience with transforming large amounts of unstructured data, devising break-down analytics and insights to provide the bridge between data and business strategies. Experience must include 4 years of experience with: translating complex analyses for technical and non-technical audiences; analysis of large datasets; and SAS, SQL, STATA, and MS Excel for spreadsheet modeling and reporting. Experience must include 2 years of experience with: developing functions in R to perform data analysis; analytics and optimization platforms including Adobe Analytics, Adobe DMP, backend SQL-based data reporting tools, Big Data infrastructures, Content Management, Double Click Manager, Excel, Maxymiser, and Test and Target. Experience must include 1 year of experience with data analysis and modeling for digital acquisition and marketing. Telecommuting is available up to 2 days per week.Job Location: New York, NYSalary Range: $236,038.00 &nbsp;to $240,000.00 &nbsp;annuallyWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider a number of job-related factors, including experience and location.#LI-DNI

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