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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Where are these roles&nbsp;located&nbsp;within American Express?&nbsp;The Enterprise Marketing Platforms &amp; Solutions (EMPS) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services&nbsp;center&nbsp;of excellence with the charter of&nbsp;powering&nbsp;high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise&nbsp;MarTech&nbsp;&amp;&nbsp;MarOps&nbsp;solutions.&nbsp;Key Responsibilities&nbsp;<ul><li>Provide&nbsp;comprehensive&nbsp;marketing&nbsp;campaign consultation,&nbsp;solution design&nbsp;and execution services&nbsp;to&nbsp;Marketing&nbsp;partners across</li><li>Activities&nbsp;include:&nbsp;Marketing Offer Governance,&nbsp;Customer Data List Build&nbsp;&amp;&nbsp;Validation,&nbsp;Creative Development/Review/Approval, Channel&nbsp;&amp; Financial&nbsp;Setup,&nbsp;Pre-campaign Testing,&nbsp;Live Campaign Monitoring,&nbsp;ongoing&nbsp;Issue Management and Customer&nbsp;Remediation.&nbsp;&nbsp;</li></ul><ul><li>Collaborate&nbsp;with key stakeholders including Marketing,&nbsp;Product, Technologies,&nbsp;GCO/Legal, Compliance and Operational Excellence to align on campaign&nbsp;objectives,&nbsp;feasibility&nbsp;and overall risk&nbsp;-&nbsp;ensuring we&nbsp;can&nbsp;deliver on the promise to our customers.&nbsp;</li><li>Monitor and analyze data, assess&nbsp;trends&nbsp;and&nbsp;determine&nbsp;actions to&nbsp;optimize&nbsp;business and operational performance.&nbsp;</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.&nbsp;</li><li>Build AXP Marketing Operations&nbsp;expertise&nbsp;- understand the&nbsp;possibilities/nuances of&nbsp;AXP&nbsp;MarTech&nbsp;products, processes &amp; capabilities&nbsp;available to our&nbsp;marketing&nbsp;partners.&nbsp;</li><li>Provide&nbsp;outstanding customer service to marketing colleagues&nbsp;across the enterprise.&nbsp;&nbsp;</li></ul>Qualifications&nbsp;<ul><li>Passion for/interest in Marketing Operations (MarOps)&nbsp;</li><li>Energetic&nbsp;self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.&nbsp;</li></ul><ul><li>Excellent&nbsp;verbal and written&nbsp;communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.&nbsp;</li><li>Excellent relationship/partner management&nbsp;skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.&nbsp;</li><li>Strong problem-solving skills and willingness to get into the details&nbsp;to&nbsp;identify&nbsp;solutions.&nbsp;</li><li>Ability&nbsp;to&nbsp;operate&nbsp;independently and collaborate effectively with colleagues, in a dynamic, fast paced,&nbsp;global&nbsp;environment.&nbsp;</li><li>Experience working&nbsp;in a deadline driven production-oriented environment.&nbsp;</li></ul><ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus&nbsp;&nbsp;</li><li>Proficiency&nbsp;with Microsoft Office, Slack&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The&nbsp;Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.Job Responsibilities:Planning (10 – 20% of time)&nbsp;<ul><li>Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;</li></ul>Client solution (20 – 30% of time)&nbsp;<ul><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards) </li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) </li></ul>Negotiate and close (20 – 30% of time)&nbsp;<ul><li>Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit&nbsp;</li><li>Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services&nbsp;</li></ul>Compliance (100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and Skills:&nbsp;<ul><li>Relationship management&nbsp;</li><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;</li><li>Consultative selling </li><li>&nbsp;Effectively identifies client needs to configure solutions that address client requirements and deliver value </li><li>Closing </li><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li><li>Influence &amp; persuasion </li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;</li><li>Demonstrating value </li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li><li>Results focus </li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks </li><li>Market, industry, &amp; product knowledge </li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;</li></ul>Attributes:<ul><li>High learning agility&nbsp;</li><li>Intellectually curious&nbsp;</li><li>Collaborative and growth mindset&nbsp;</li><li>Personal accountability&nbsp;</li><li>Compliance focused&nbsp;</li></ul>Experience:<ul><li>Bachelor's degree required </li><li>Excellent sales experience, 3 – 5 years minimum&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;</li><li>Experience in a highly-regulated industry</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Tele Account Development (Phoenix, AZ)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.You are part of a team responsible for the day-to-day compliance with the policy within their domains/business units. You and your team&nbsp;are responsible for&nbsp;identifying&nbsp;critical data,&nbsp;maintaining&nbsp;data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Quality Controls, and confirming Data Issues are remediated. You&nbsp;have the opportunity to&nbsp;partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.&nbsp;Your Primary Responsibilities may include:&nbsp;<ul><li>Assist&nbsp;with oversight and monitoring of databases and execution of processes to bring data under governance (e.g.&nbsp;system of record vs authorized data source definitions, policies, data integration,&nbsp;identifying&nbsp;data management roles,&nbsp;documenting&nbsp;and&nbsp;maintaining&nbsp;data definitions, etc.)&nbsp;</li><li>Advance data governance principles, policies, and programs for stewardship,&nbsp;advocacy&nbsp;and custodianship of data&nbsp;</li></ul><ul><li>Collaborate with data owners and users to&nbsp;modify&nbsp;or implement new repeatable and reliable businesses processes&nbsp;in order to&nbsp;implement truly effective data&nbsp;management&nbsp;</li><li>Assist&nbsp;with harmonizing key policies and guidelines (e.g.&nbsp;Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to carry out those policies, in collaboration with multi-functional&nbsp;partners&nbsp;</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure&nbsp;appropriate protections&nbsp;for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential&nbsp;analyses&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Experience in driving data management in a cross-functional and global environment&nbsp;</li><li>Understanding business challenges and strategies and connecting those to data and capabilities&nbsp;&nbsp;</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra) and concepts (metadata, lineage, data quality, etc.)&nbsp;</li><li>Superior communication skills with the ability to engage, influence, and inspire partners to drive collaboration and&nbsp;alignment&nbsp;&nbsp;</li><li>Eagerness to test, learn,&nbsp;fail&nbsp;and improve is&nbsp;essential&nbsp;</li><li>Must have a positive, collaborative leadership style with colleague and customer first&nbsp;attitude&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve complicated problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.GO2 Unify is the Java based POA platform for Global Onboarding and Orchestration. GO2 is the platform that looks after all activities required to be done for onboarding a customer across markets, segments and products. When a customer selects an Amex product from a channel (example americanexpress.com), enters the demographic and other information and clicks submit, the application is passed over to GO2. GO2 takes the application through a series of steps, enriching the same at every step and evaluating for a cancel or decline decision. At the end of processing, the application, if not cancelled or declined, is approved and GO2 then fulfills that application. GO2 also looks after managing business pends where the customer may need to provide more information in which case the CCPs use the GO2 servicing application to interact with the customer and move the application ahead. This new platform is a BPM platform built using Java and REST services.Job DescriptionDo you have the ability to put together unique innovative customer facing solutions that increase business value and customer engagement by using sound design principles and that are data driven? Do you have a unique combination of deep technical knowledge, eye for business and strong communication skills to help influence and get results across a diverse organization.American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is forward-thinking and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team!We are looking for a great software developer who understands the fundamentals of web and is good in Java. Your primary focus will be on working with the architects and engineers in the organization to uplift web applications to use latest backend server technologies on platforms such as Spring Boot, Drop Wizard, Vertx in developing web applications impacting millions of customers.Qualifications<ul><li>BS or MS degree in computer science, computer engineering, or other technical field or equivalent 3-4 years of work experience.</li><li>7+ years’ experience working in Java and able to demonstrate good Java knowledge.</li><li>Able to demonstrate good web fundamentals and HTTP protocol knowledge.</li><li>Good attitude, communication, willingness to learn and collaborate.</li><li>5+ yrs development experience in developing Java applications in an enterprise setting.</li><li>5+ yrs experience developing java applications in frameworks such as Spring, Spring Boot, Drop wizard is a plus.</li><li>2-3+ yrs recent experience working in JavaScript on Node stack is a plus</li><li>3+ years proven experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing, including frameworks such as Selenium, WebDriverIO, Cucumber, JUnit, Mockito.</li><li>Experience with continuous integration and continuous delivery environment.</li><li>3-4 yrs working in an Agile or SAFe development environment.</li><li>Solid Understanding of distributed systems.</li><li>Confirmed experience building scalable web application using Java.</li></ul>Responsibilities include, but not limited to:<ul><li>Serving as a core member of an agile team that drives user story analysis and elaboration, designs and develops responsive web applications using the best engineering practices.</li><li>Performing hands-on software development, typically spending most of time actually writing code and unit tests, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.</li><li>Performing ongoing refactoring of code and delivering continuous improvement.</li><li>Developing deep understanding of integrations with other systems and platforms within the supported domains.</li><li>Bring a culture of innovation, ideas, and continuous improvement.</li><li>Challenging status quo, demonstrate risk taking, and implement creative ideas.</li><li>Handle your own time, and work well both independently and as part of a team.</li><li>Work closely with product managers, back-end, and other front-end engineers to implement versatile solutions to tricky web development problems.</li><li>Adopt emerging standards while promoting best practices and consistent framework usage.</li><li>Work with Product Owners to define requirements for new features and plan increments of work.</li><li>Drive automation and ensure automated test scripts are completed for new features in partnership with QA Engineers.</li><li>Perform all technical aspects of software development for assigned applications, including developing prototypes, writing new code, and creating API's.</li><li>Design and build integration components and interfaces in collaboration with Senior Engineers, Architects, and Infrastructure Engineers as necessary.</li><li>Demonstrate a passion for continuous learning and willingness to adopt new technologies.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Java - GO2 Unify

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express is looking for an entrepreneurial and creative Full Stack Web Developer to join our energetic team of high performers in this fast-paced Fortune 100 company that delivers world-class card member experiences. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.The Fullstack engineer, American Express Web Engineering will be an individual contributor who may ensure optimal design/architecture of the web components that power our digital experiences which are crucial for our customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery in digital channels is a key part of the strategy for continuing to delight customers.&nbsp;Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.Responsibilities<ul><li>Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications</li><li>Responsible for the applications architecture, work/coordinate with other team’s architect, engineers and vendors as necessary</li><li>Writing code and unit tests, automation, and conducting code reviews and testing</li><li>Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges</li><li>Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement</li><li>Working with product managers to prioritize features in the product backlog and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues</li><li>Manage your own time, and work well both independently and as part of a team</li><li>Quickly generate and updating proof of concepts for testing and team feedback</li><li>Embrace emerging standards while promoting best practices</li></ul>Qualifications<ul><li>BS or MS degree in computer science, computer engineering (preferred)</li><li>Java, Web development work experience</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>5+ year working experience with Java and java based frameworks like Spring.&nbsp;</li><li>5+ year working experience with JavaScript Frameworks such as REACT/Redux, HTML5, CSS3</li><li>5+ years of experience with building RESTful APIs</li><li>3+ years of experience with reactive programming using frameworks like spring reactive, vert.x etc are a plus.</li><li>Expertise to create and manage high volume, scalable and distributed&nbsp;omni-channel customer centric applications&nbsp;</li><li>Expertise in objected oriented analysis and design across a variety of platforms</li><li>Thorough understanding of JSON, Web Service technologies, and data structure fundamentals</li><li>Experience with adaptive and responsive development techniques</li><li>Aptitude for learning and applying programming concepts</li><li>Ability to effectively communicate with internal and external business partners</li><li>Experience with Kotlin programming language is a plus</li><li>Experience with a broad range of software languages and payments technologies is a plus.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Full Stack Engineer - Web Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This position reports to the Manager, Executive Consumer Relations within the Global Customer Research &amp; Solutions (GCRS) organization. The Global Customer Research Solutions Teams (GCRS) support a wide variety of processes and sensitive activities such as managing highly complex escalations on behalf of senior executives, researching and addressing consumer inquiries submitted through a variety of regulating agencies, handling callbacks tied to the Abusive Customer Cancellation Program and reviewing complaints to ensure compliance with legal, regulatory and complaint program requirements.Executive Analysts are responsible for the prompt and accurate response to Executive, Legal, and Regulatory Agency correspondence and hotline within an aggressive and strict timeframe. Executive Analysts are required to effectively research and resolve complex issues by leveraging relationships across multiple areas of the business. The areas of Card Member inquiries range from but are not limited to Marketing, Credit, Disputes and multiple product benefits within a wide range of American Express areas.Key Responsibilities:<ul><li>Prompt and accurate response to Executive level escalations</li><li>Effectively research and resolve complex Card Member issues by leveraging relationships across multiple areas of the business</li><li>Manage multiple relations across various executive offices</li><li>Researches consumer concerns through American Express applications and tools such as GSP, CLIC, etc.</li><li>Identify and Resolve systematic and procedural breakdowns within the customer journey</li><li>Package findings through executive case studies and visually via PowerPoint presentations</li><li>Present customer friction points to executives, multiple lines of business, and servicing partners</li><li>Proven track record adhering to compliance and regulatory requirements with an ability to identify business opportunities and drive positive outcomes for servicing, marketing and/or business unit functions</li><li>Strong relationship management and interpersonal skills – able to build a strong network across regions</li><li>Uses strong analytical skills to focus on issues/gaps in the customer journey, evaluate customer claims, generate creative solutions and evaluate risks</li><li>Embraces&nbsp;and actively demonstrates customer advocacy and brand advocacy</li><li>Foster an “ALL in CULTURE environment of “Customer First”, “Process Excellence” and “Growth Mindset” to improve the customer and employee experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst Operations: Future Opportunities

Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role is both a challenge and an opportunity due to the variety of projects, project locations and the variety of stakeholders. The Candidate should indicate the following key requirements:<ul><li>The skills to anticipate regulatory and approval processes as well as critical path workflow to ensure positive project momentum. Also, a good to fully informed understanding of typical infrastructure systems.</li><li>Understanding Project Management Methodology focusing on risks to project delivery which includes identifying and forecasting project issues with the objective to mitigating risk.</li><li>Vendor Management: the ability to analyze and interpret service agreements and contracts with professional engineers.&nbsp; Understand conditions of leases with respect to construction, facilities design, and impact of economic and local contracting issues related to construction.</li><li>Skill in communicating project requirements, project status, and issues relating to project delivery.&nbsp; This would include soft skills such as verbal communications as well as hard skills associated with the ability to produce supporting documentation that is clear and concise. &nbsp;</li><li>Time Management:&nbsp; Various stakeholders and leadership are remotely located.&nbsp; The role would require communicating as necessary to coordinate remotely as well as across time zones.</li><li>The position provides the opportunity to assist in project development from “end to end”.&nbsp; As part of the team the Candidate will drive procedural processes and compliance controls and may be expected to act as the primary point of authority on governance and accountability for projects.&nbsp;</li></ul>The role may include the following:<ul><li>Project inception: Assist in procurement of the AE and construction teams to perform scope related to existing conditions assessments, programming, feasibility studies, and budgeting.&nbsp; Tracking and coordination of regulatory submissions, bidding, construction, and project closeout documents.&nbsp;&nbsp;</li><li>Project Documentation: Generating and maintaining the overall Project Plan developed in tandem with various stakeholders and the Program Director. &nbsp;Assist the Director to guide the projects through American Express’ internal compliance processes and meet with stakeholders on a continual basis to ensure project stakeholder understanding.</li><li>Process Optimization: Facilitating communications among and between various stakeholders by providing the necessary document framework to support alignment of Project status and delivery. Leading the projects through external stakeholders’ processes.</li><li>Vendor Management: Ensure the consultant partners deliver, are responsive, and comply with program, applicable guidelines, codes, and standards and meet established schedule, and budget targets. Helping manager vendors to think strategically.</li><li>Coordination with Procurement: Manage the RFP and competitive bid process with stakeholders (mainly the procurement team) and participate in selection of vendors and contract negotiation.</li><li>Process Management: enforce protocols to maintain consistency, compliance, and efficiency to ensure projects are completed in accordance with all audit and Amex requirements across various Country requirements. Governance: deliver on procedural processes and compliance controls required by Amex leadership and finance.</li></ul>Minimum Qualifications<ul><li><ul><li>Minimum of 3 years’ experience in Project Management. Project Management (PMP) certificate is a plus.</li><li>Minimum of 3 years’ experience with solid understanding of the service infrastructure is essential including understanding how results are driven in a fast-paced, complex operations environment.</li><li>Experienced in meeting tight timelines, effectively managing multiple priorities and displaying superior personal accountability, including resilience and commitment.</li><li>Ability to work out of hours as is required.</li><li>Strong communication skills – written and oral – shown via strong project proposals, updates for LT and stakeholders and ability to quickly tailor communications to various levels within the business.</li><li>Excellent relationship management skills with proven ability to influence and negotiate with colleagues and business partners, to deliver desired outcomes without direct authority.</li><li>Analytical ability, and the skill to leverage analysis to define strategies and define opportunity areas.</li><li>Strong time management, workload prioritization and project management skills.</li><li>Ability to collaborate, network and develop strong working relationships across the organization.&nbsp;</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Manager: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services sits within USCS and is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.&nbsp;Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.&nbsp;How will you make an impact in this role?The Director, Amex Offers Customer Success is part of the Amex Offers Sales &amp; Sourcing Team. In this role, they will lead a team responsible for growing a portfolio of established merchant and advertiser relationships in the Amex Offers program - effectively engaging and delivering impactful marketing and insights solutions. They will partner across the Blue Box to develop and execute Amex Offers campaigns – driving acquisition, and growing loyalty and retention within the Offers program. The successful candidate will be able to think outside the box, find ways to drive significant revenue and merchant/partner funded opportunities, strategically utilize contractual commitments, and build out rich annual partnership plans that deliver unique value to Card Members and strong ROI for advertisers. Key Responsibilities:<ul><li>Lead a team of 5+</li><li>Own and manage a portfolio and pipeline of opportunities to drive meaningful growth (and MFV/Revenue) by using sales strategies including targeting and segmentation, deeper top advertiser/merchant engagements, broader annual commitments and optimization of contractual commitments. </li><li>Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive customer engagement, ensure successful executions and drive continuous improvement to deliver for our advertisers.</li><li>Partner closely with the Client Management teams to identify opportunities to deepen merchant relationships and increase engagements through Amex Offers solutions. </li><li>Compliantly meet and exceed growth targets and metrics for the portfolio and overall program.</li><li>Ensure seamless delivery of E2E campaign delivery and deliver post campaign reporting that drives retention of advertisers on the platform.</li></ul>This will be a Hybrid position where you will be required to be in the office 3 days a week.Minimum Qualifications:<ul><li>Experience leading and motivating a team through fast-paced, evolving environments.</li><li>Proven negotiation skills.</li><li>Strong project management skills and great attention to detail, with the ability to independently move multiple projects and initiatives forward in parallel.</li><li>Excellent partnership skills with the ability to collaborate with and influence across the Blue Box across all leadership levels, while driving meaningful revenue growth across the partner/accounts.</li><li>Superior communication skills with the ability to write concise and effective documents, translate technical information to a non-technical audience, and confidently present to senior management both inside and outside the company.</li><li>Strong understanding of the digital media landscape.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Amex Offers Customer Success

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Team Leader-Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Role Description:Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a&nbsp; product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance&nbsp;of the product or product line.Key Responsibilities: <ul><li>Develops the business case for new products or features. Researches regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Prepares the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Builds, updates, and improves policies and procedures of products. Crafts and maintains a product backlog for a specific product and ensures user stories are aligned to underlying product outcomes.</li><li>Acts as a point of contact for internal inquiries. Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identifies technical gaps and collaborates with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitates the reports &amp; presentations for product governance meetings and Senior leadership meeting</li></ul>Skills:<ul><li>Agile Methodologies</li><li>Communication Management</li><li>Feature Prioritization</li><li>Market Analysis</li><li>Product Development</li><li>Product Road mapping</li><li>Product Strategy</li><li>Requirements Management</li><li>Structured Problem Solving</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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