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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Team Leader-Operations: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). &nbsp;Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. &nbsp;The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.The position supports EC's marketing strategy and growing Amex's brand in the region with a focus on several key pillars: &nbsp;brand enablement, global experiences, outbound initiatives, and governance. &nbsp;The position's SOW will involve managing marketing review processes and escalations, identifying and executing opportunities to enhance the Amex brand in China.The Sr. Manager role will be a key member of the team supporting successful marketing campaigns and growth in China, and partner closely with our joint-venture colleagues at EC and with internal partners across American Express.Key Responsibilities include:<ul><li>Serve as the primary point of contact for brand and marketing in China, leading key workstreams in partnership with EC and Amex</li><li>Develop and advise on localized marketing strategies that drive Amex brand value and awareness in China</li><li>Ensure all China marketing and branding adhere to global brand guidelines, and oversee creative reviews of EC/bank issuer campaigns in collaboration with Amex global brand team</li><li>Advocate for local exceptions and cultural nuances when necessary and appropriate</li><li>Supervise review process for social media accounts and influencer content</li><li>Leverage global resources to support EC product launches &amp; go to market</li><li>Project manage annual brand research in partnership with EC and local research agency</li><li>Partner with Amex teams to enable access to global assets and experiences for card members in China</li><li>Socialize EC's brand and marketing activities to Amex stakeholders</li></ul>Qualifications<ul><li>5+ years experience in Marketing</li><li>Experience developing and executing marketing campaigns</li><li>Superior relationship management and communication skills with a demonstrated ability to engage, influence, and collaborate well with cross-functional partners and leadership</li><li>Ability to build relationships with external stakeholders</li><li>Thrive in a fast-paced environment that requires solving new and ambiguous questions with independence, rigor, and attention to detail</li><li>Ability to synthesize viewpoints from different backgrounds and recommend the optimal path forward</li><li>Strong executive presence, effective written and verbal communicator</li><li>Strategic mindset with desire to stay up to date on digital/marketing trends and China market developments</li><li>Positive "roll-up your sleeves" attitude; a proactive mindset with a strong-will-to-win</li><li>Experience working in, or with teams in China</li><li>Flexibility to work across multiple time zones, as needed</li><li>Ability to travel to mainland China if business need arises</li><li>Working proficiency in Mandarin (speaking and reading) required</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Marketing, Enterprise China Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Within the Global Fraud and Banking Risk organization, the fraud claims team is responsible for leading fraud claims management strategy to ensure we are holding the right party accountable for fraud and driving continuous enhancements to our fraud controls. In this role, you will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card products relates to fraud claims. You will be part of a high performing team working closely with multiple partners.Responsibilities:The successful candidate will provide critical data analysis for the Suspect(bogus) fraud transaction review and rebill process, which leverages Amex’s unique closed loop and big data capabilities. In this role, you will closely partner Fraud operational teams, Risk management teams, and many other partners to create/design world-class strategies and capabilities. <ul><li>Analyze fraud claims data for patterns and trends.</li><li>Define Suspect Fraud review process, design and implementation of suspect fraud claim strategies.</li><li>Leverage available data to identify opportunities to improve fraud claim strategies, or enhance fraud claim processes.</li><li>Conduct case reviews to analyze fraud claim issues and explore strategic opportunities.</li><li>Partner with internal CFR teams to enhance POS &amp; FRAP fraud controls and drive fraud loss reduction.</li><li>Manage and enhance Daily / Weekly/Monthly KPI reporting and provide reviews on trends/issues.</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s degree required, Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred. </li><li>Experience with data processing tools such as SQL, Python, Hive, etc.</li><li>Experience manipulating and extracting data from both very large and small datasets.</li><li>Ability to analyze and identify trends and patterns to draw meaningful conclusions to solve business problems.</li><li>Ability to create business data reports and produce high-level analysis summary.</li><li>Ability to marry quantitative and analytical methods and business skills to drive results.</li><li>Ability to manage multiple projects effectively. Proven track record of driving results with a strong sense of urgency and to follow-up different levels of prioritizations. &nbsp;</li><li>Experience in analytics is preferred.</li><li>Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.OnBrand, the American Express in-house creative agency, has the ambition to become the internal creative partner of choice by building seamless customer experiences for our Business Units, driving results, and unlocking value for the enterprise. Powered by industry-leading creative, we are focused on developing forward-thinking ideas and working across channels to create end-to-end experiences in digital and beyond.Are you a designer who is obsessed with the emotional and functional aspects of the experiences you help create? At OnBrand, the UI Designer wears a lot of hats. You need to be a systems thinker, curious visionary, and a trusted team player all rolled into one. You will join a growing design team to develop innovative solutions that work across a variety of digital touchpoints. You will be the user advocate from concept to launch, understanding target audiences' needs, tasks, and goals and translating them into digital experiences. Ideally, you are a problem solver with a passion for translating complex problems into elegant design solutions. Is that you? If so, keep reading.What you’ll be responsible for:<ul><li>Execute visual design across all stages of the project life cycle from concept to final hand-off to engineering.</li><li>Creates beautiful and effective&nbsp;email&nbsp;campaigns that resonate with our card holders and drive results for our marketing partners and the business as a whole. </li><li>Implement AmEx brand look and feel across digital experiences, applying color, typographic styles and visual identities to further visually communicate the American Express brand in ways that align with best practices and design principles. </li><li>Design new acquisition pages for both American Express and it’s cobranded properties, translating strategy and marketing goals into elegant visual experiences. </li><li>Work closely with engineers and QA to ensure that designs are technically feasible and meet the needs of customers and marketing partners.</li><li>Apply interaction models, design system components, and visual identity in line with American Express brand guidelines and design language. </li><li>Work with content strategists, account managers, project managers, copywriters and engineers to see your work through from concept to completion. </li><li>Clearly articulate and present concepts to senior design leadership. </li><li>Accessibility champion.</li></ul>A successful candidate will:<ul><li>A growing craft practitioner that has experience working within best practices for responsive design Experience working across multiple digital channels such as email and web</li><li>Strong understanding of email design best practices</li><li>Strong proficiency in Figma and experience utilizing design systems and patterns.</li><li>A customer-first mindset with a good balance of design needs and business acumen</li><li>Understanding of email platforms such as salesforce and cheetah mail. </li><li>Experience working with content strategists, account managers, project managers and engineers to see your work through from concept to completion. </li><li>Knowledge of accessibility best practices.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, initiative and personal accountability</li><li>Comfortable working with team members spread across multiple locations and time zones, in a matrix environment.</li><li>3+ years of experience in Visual Design, Interaction Design, or experience design preferred.</li><li>Experience working independently.</li></ul>Knowledge/Technical Skills:<ul><li>Bachelor’s degree in a design related field preferred</li><li>Have a current understanding of responsive design, mobile interfaces and content management systems.</li><li>Have strong computer skills and firm grasp of Figma, Adobe Creative Suite, and Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)</li><li>Has been the design key contributor on several major enterprise-level email campaigns, from start to finish.</li><li>Experience working with within style guides, pattern libraries, and other design solutions that drive design across large organizations.</li><li>With your application, please include a link to your online portfolio (and password if necessary) to be considered.&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

UI Designer, OnBrand

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.We are seeking an innovative Senior Technical Program Manager with a strong technology mind-set. This Role is responsible for &nbsp;planning, directing and coordinating large strategic programs from initiation through to implementation. You will lead cross-functional project and program teams and work with internal customers to establish and interpret project/program objectives into solutions. This individual should be well versed in managing complex programs. This role will collaborate closely with Product, Engineers, Architects, Leadership and other key partners, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Delivering value-based outcomes using Agile practices and processes is &nbsp;key to this role, equally important is the ability to understand the products and functionality in support of platforms within Technology.&nbsp; Key responsibilities: - Develops the program strategy and the various enterprise-wide high-level project plans with scope and approach are fully &nbsp;understood by all partners - Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives - Identifies and tracks key achievements and recommend adjustments to cross-functional team plans - Ensures accurate reflection of project/program budgets, forecasts and actuals with related tools - Monitors and communicates the progress of the delivery and ensures timely and effective communication of the status in &nbsp;terms of cost, forecast, schedule and assessment of risks/issues - Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained &nbsp;throughout the execution of the plan - Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid &nbsp;compromising delivery - Ensures effective usage of change control procedures and processes to retain control on scope, schedule and cost - Adds to continual process improvement or re-engineering activities - Communicates with key partners regarding program strategy direction and changes - Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively - Drives the Engineering team's contribution throughout the Program Increment (PI) through coaching and facilitating team &nbsp;level events - Supports the team in achieving the PI objectives and improves the team’s long-term performance via coaching and &nbsp;encouraging continuous improvement in ways of working - Supporting and coaching Product Owners through backlog refinement, backlog readiness, definition of ready/done, &nbsp;coaching on writing user stories, supports decision making and cultivates continuous delivery of business value to end &nbsp;users - Proactively identifies and maintains visibility around gaps, impediments, risks, and dependencies and recommend &nbsp;solutions. Ensures impediments are visible and handled through to resolution, raising up when vital - Ownership of practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, &nbsp;identify owners of a dependency on some occasions. - Uses coaching and facilitation to enable team to use dependency management techniques to drive delivery - Improves the performance of the team (e.g., reaction time and solutioning) by encouraging innovation, continuous &nbsp;improvement, and adoption of standard practices - Influences without authority through effective change and leadership management - Takes verbal inputs and prepares project roadmaps and timelines and participate in planning meetings with leaders from &nbsp;other departments. - Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose &nbsp;problems and improve delivery - Ability to collaborate across teams and able to build and leverage strong working relationships and bring different &nbsp;opinions to consensus - Understanding of the full life cycle of product development, from concept to delivery, including Test Management - Ability to manage the post-production processes, drive quality, and implement testing best practices - Ability to maintain a high attention to detail in a deadline-driven work environment - Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional &nbsp;stakeholders and senior leaders - Strong understanding of interconnections between various business priorities - Demonstrated knowledge of project management process, project management software tools, templates, and &nbsp;management techniques. - Strong ability to manage change in a dynamic environment and influence others without direct authority - SAFe Agile Scrum Certification Minimum Qualifications: - Bachelor’s degree in technology related subject area or equivalent experience required - 7-10 years of experience with a consistent track record of growing responsibility - Experience leading Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet &nbsp;customer expectations for timeliness and quality - Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and &nbsp;influencing - Excellent oral and written skills; Ability to efficiently communicate across product, technology and business partners - Ability to deliver complex software iteratively and with quality - PMI Certification is a plus. Scrum Master Certification or demonstrated years of experience (expectation of Scrum Master &nbsp;Certification may be required within designated timeframe). - Experience using Rally delivery management platform is required - Experience with SDLC Methodologies &amp; Practice - Deep understanding of Agile at Scale or iterative development processes, including quality and testing standard &nbsp;practices Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Technical Program Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Why American Express? There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us. &nbsp;On occasion, we have the unique opportunity to add new talented Individuals that possess strong customer service experience, relationship building talents and with an excellent aptitude. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Small Business Services (SBS) Customers. If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services</li><li>Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li></ul>Qualifications<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication</li><li>Proven success in a customer service and sales environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment</li><li>Experience owning or working in a small business is a plus</li><li>High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available</li></ul>The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am ESTThe tentative start date for this position will be January 13th, 2024.&nbsp;&nbsp;After the 90-day training commitment, shift hours will be made availableWork at Home Requirements:<ul><li>Through our Bring Your Own Internet (BYOI) Program, you will be required to locate an internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date</li><li>Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)</li><li>A secure home office, located at your confirmed address of residence, free from background noise and other distractions</li></ul>Candidates must reside in one of 47 states where we currently hire (all U.S. states with the exception of California, Alaska and Hawaii.)&nbsp; Any candidate that lives within commuting distance of the Desert Ridge Service Center will have the option of working within the Hybrid model or virtually from a home office.&nbsp;American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.&nbsp;&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the&nbsp;Pay Transparency Policy Statement.&nbsp; If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.”If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&amp;J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Hybrid Customer Care Professional - Small Business Sales

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?The Engineer - IT Asset Management position is responsible for contributing to the design, development, testing, troubleshooting, debugging, modifying, deployment, documentation, reliability, and availability of software, systems and data for ITAM solutions and processes. The engineer will work with technology and business partners to ensure data integrations are designed, functioning and monitored to deliver high quality and complete data to ITAM processes. Additional responsibilities include analyzing data to drive root cause identification of issues and managing the issue to resolution.The successful candidate will work individually and with teams on both structured and unstructured assignments.&nbsp;Responsibilities may include, but not limited to, the following:<ul><li>Assists in documenting data requirements and data stories, including analyzing data requirements, data stories and corresponding data sources and data architecture.</li><li>Liaise between ITAM product and control development, control operations, technology support and development related to IT asset data requirements and issues.</li><li>Assists in supporting data testing.</li><li>Conduct data mining/analysis activities to provide actionable insights to support issue identification, resolution or to support enhancements.</li><li>Investigate and drive incident and problem resolution, collaborating with partner teams</li><li>Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with partner teams to identify and drive resolution of quality or completeness gaps. </li><li>Assist in investigating, documenting and monitoring all upstream and downstream systems, tools and processes which facilitate effective operation of ITAM controls.</li><li>Provide data analysis and documentation to support process and audit activities. </li><li>Communicate the status of issues, preventative solutions and resolution to the team and leader with an emphasis on risk awareness. </li></ul>Minimum QualificationsThe successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities.In addition, the candidate must possess the following qualifications: <ul><li>Up to 4 years of software development experience in a professional environment and/or comparable experience</li><li>Familiar with Agile or other rapid application development methods</li><li>Hands-on experience with SQL and relational databases, data visualization, dashboard or report design, Power BI</li><li>General knowledge of distributed (multi-tiered) systems, algorithms, and relational databases</li><li>Bachelor’s degree in computer science, computer science engineering, or related field required; advanced degree preferred </li><li>Understands XML/JSON and schema development/reuse, database concepts, database designs</li><li>Conducts systematic and rational analyses to identify the root cause of problems.</li><li>Excellent skills in organizing and managing workload to ensure demands are met and targets are achieved.</li><li>Experience in data and information analysis, utilizing various sources to make sound conclusions and decisions.</li><li>Is clear when explaining ideas and concepts to others, communication is structured and easy to understand. </li><li>Demonstrates analytical thinking and adaptive communication.</li><li>Knows when to raise decisions and when to make on-the-spot decisions.</li><li>Able to challenge the status quo and drive creative ideas and solutions.</li><li>Recognizes the importance of teamwork and collaboration to achieve objectives.</li><li>Adapts to change quickly and easily.</li></ul>Preferred Qualifications<ul><li>Experience with IT Asset Management, multi-source CMDB and the ServiceNow platform.</li><li>Professional certifications or 3+ in IT Asset Management (i.e., CSAM, CITAM, CHAMP, CAMSE or equivalent).</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer-SQL (Data Analysis/ Visualization)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. AmericanExpress.com&nbsp;is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications. The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight. The Web Financial Technology team is looking for a strong, dynamic leader who can help shape our Technology and Product roadmap. You will be leading a global domain focusing on development responsibilities, which has direct impact on top customer journeys, company’s revenue generation and making a meaningful impact on digital customer experience. If you have the talent and desire to develop innovative products and services at a rapid pace, work as part of a customer centric organization, serving our customers seamlessly across the globe through various channels, join our team! Key Responsibilities<ul><li>Build strong teams with a focus on technology and develop a safe team space where every team member has a strong sense of belonging and is passionate to achieve collective team objectives.</li><li>Build/Maintain strong, proactive relationships with our Amex Business, product, and Technology partners.</li><li>Establish Strong Working Relationship with Product Owners and technical teams across various organization.</li><li>Hire/Retain/ Mentor Engineers and promote strong engineering culture / Best practices.</li><li>Conduct performance assessments/ provide feedback and establish a feedback loop with Engineering team.</li><li>Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non- engineers alike.</li><li>Demonstrated ability to adapt to new technologies and learn quickly.</li><li>Accountable for driving roadmap and strategic direction within scope responsibilities</li><li>Ensure alignment of Architecture, strategies, tools/methods with software architects and developers.</li><li>Ability to adapt solutions to meet the broader needs of the portfolio.</li><li>Provide thought leadership around best practices and new/emerging concepts.</li><li>Be a Change Agent and challenge status quo while helping to drive the necessary changes.</li></ul>Qualifications:<ul><li>10+ years of largescale software product engineering, technology delivery in a complex environment, with depth in user experience development.</li><li>5+ years of experience in building Web applications.</li><li>University Degree in Computer Science, Computer Science Engineering, or related field or equivalent experience.</li><li>Hands-on coding experience in the following technology environment - React, Redux, Flux, Angular, NodeJS, GraphQL, REST based APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, Google Cloud Platform, AWS.</li><li>Significant active Engineering experience in a complex environment and/or comparable experience.</li><li>Successful Engineering and deployment of large-scale web products in an agile product development environment.</li><li>Ability to lead a team and negotiate and influence strategic partners within the team and externally in the broader organization.</li><li>Ability to build long term relationships across the organization.</li><li>DevOps knowledge for highly available IT infrastructure</li><li>Excellent oral and written communication skills with a demonstrated ability to influence technical and business audiences including those at the Executive leadership level.</li><li>Proven ability to adapt to new technologies and learn quickly.</li><li>Demonstrated experience coaching, mentoring, and developing technical professionals.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Web Engineering Director - Web Financial Technology Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.POSITION SUMMARY:This position is responsible for administration and review of all fire safety programs, to include evacuation plans, fire drills, fire warden training, emergency action plans, development of personal emergency evacuation plans for self-identified colleagues, evacuation awareness training, and fire risk assessments.The incumbent will be responsible for assuring compliance with local market regulations and fire codes. SCOPE AND RESPONSIBILITIES:Partial list of job duties:·Maintain documentation and administrative tracking of all fire safety programs and activities at AXP facilities within the position’s area of responsibility.This will consist of maintenance of the following programs:Fire Drills, Fire Warden Recruitment &amp; Training, Emergency Action Plans, Navigator Training, PRA/PEEP program, Fire Risk Assessments, Awareness training.·Assure AXP facilities within the position’s area of responsibility are compliant with all local fire safety laws and ordinances.·In participation with local AXP GS management, manage emergency and non-emergency fire drills and inspections at designated facilities.·Inspect fire prevention, fire safety, and emergency action plans at facilities within the position’s area of responsibility.·Serves, when needed, as the primary company representative to the local fire department in order to maintain the program’s effectiveness.·Support the local market Global Security Director/Manager in various operational processes.The position will be a member of the local Crisis Response Team.·Collaborate with local GRE Facilities management &amp; team, Workplace Safety, Healthy Living, and other key stakeholders.·Maintain communication with all Global Security management personnel.·Maintain and provide documentation of all programs, to include metrics demonstrating the effective management of the fire safety program. ·Work with local law enforcement and/or government fire safety officials.·Assist Global Security events, incidents, or crises when needed/required. ·Travel may be required.·Required to be on call 24 hours a day.QUALIFICATIONS:·Five plus years of operational experience in Occupational Fire Safety, Fire Prevention, Emergency Response or a similar-like role in the regional/local market.·Knowledge and understanding of emergency response training and planning.·General understanding of fire suppression, detection, and alarm systems.·Knowledge and understanding of preparing and executing evacuation drills.·Ability to facilitate, train, and lead large groups of people.·Excellent computer skills are required, with thorough working knowledge of programs like, Slack, Excel, Power-point, and Word. ·Knowledge and thorough understanding of applicable NFPA or country-specific standards and best practices in fire safety and emergency egress.·Significant multi-tasking ability required in order to manage a high volume of work projects and processes.·Regional and cultural sensitivity with emphasis on diversity required in order to adjust communication and presentation styles to manage business relationships and expectations, while achieving Global Security goals.·Strong organizational skills and project management experience is required.·Ability to analyze problems and make appropriate decisions quickly.·Ability to drive large complex programs and solutions using both direct and virtual teams.·Strong written and verbal communication skills.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Team Leader - Security Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Blueprint aims to serve American Express Small Business customers in managing their cash flow needs through a differentiated set of products like Business Line of Credit, Business Checking, and small business Cards. As a Senior Manager of Product Development, Blueprint Account Services, you will focus on delivering solutions for managing customer demographic information across small business products. This role focuses on collaborating with engineering, design, fraud-risk and compliance partners to implement secure, scalable experiences for customers to access, verify and edit their demographic data as well as manage notification preferences and access important account alerts.Key Responsibilities:<ul><li>Partner with Blueprint product teams and enterprise teams to implement consolidated customer and business demographic data for use across small business products. Ensure the implementation of these guidelines aligns with business needs and regulatory requirements.</li><li>Partner with product and compliance teams to create and enforce streamlined validation rules to ensure the accuracy and security of demographic data at the point of entry and during updates.</li><li>Collaborate with technical teams to ensure seamless integration with enterprise login systems and multi-factor authentication (MFA).</li><li>Implement systems that allow users to manage their communication preferences easily, including opting in or out of specific notifications.</li><li>Contribute to the development and business case creation for a flexible platform architecture that supports multiple business products.</li><li>Design a new platform capability to leverage customer profile information to deliver personalized experiences.</li></ul>Minimum Qualifications:<ul><li>5-8 years in product management, product development, strategy, or a related field.</li><li>Demonstrated success in leading product development initiatives from concept to execution, delivering impactful solutions with autonomy and proactivity.</li><li>Familiarity with agile methodologies and product development frameworks</li><li>Strong experience collaborating with cross-functional teams (design, engineering, data analytics) to drive product outcomes.</li><li>Strong written and verbal communication skills, with the ability to present ideas clearly and effectively.</li><li>Experience with tools like Excel, Jira, Tableau, and other product analytics and management tools.</li><li>Ability to take ownership of projects from conception to delivery and solve complex problems with simple, effective solutions.</li><li>Ability to lead multiple priorities concurrently while adapting to shifting project requirements</li><li>Knowledge of metrics to track product success, with experience in using these insights to inform strategy and roadmaps.</li></ul>Preferred Qualifications:<ul><li>Experience implementing customer demographic data guidelines, working with KYC/B-Refresh workflows or related projects.&nbsp;</li><li>Previous experience in product development or product management roles with a focus on small business solutions or financial services.</li><li>Experience leading presentations and providing updates to senior executives, with a strong ability to influence and drive partner engagement.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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