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Join the Clean Energy RevolutionBecome&nbsp;a&nbsp;Business System Analyst, Senior Specialist - IVR &amp; Systems&nbsp;at Southern California Edison (SCE) and build a better tomorrow.&nbsp;In this role you will have the exciting opportunity to help transform our customers’ experience, by enabling new technologies and innovative solutions that will provide our customers a simple and seamless self-service experience, as well as, new technologies that improve operational efficiency for our frontline customer service representatives and improve our caller’s experience. You will be an important member of our Systems and IVR team, that manages our Interactive Voice Response (IVR) system and call routing platform which processes over 12 million calls per year, and leads/supports management of existing and implementation of new software that supports CCC processes. Specifically, this team is responsible for daily operational monitoring of our Genesys platform system health and resolution of issues for several other CCC applications such as workforce management, quality management and frontline agent tools. &nbsp;The team is also focused on enhancing existing functionality to increase operational efficiency, improve customer satisfaction and reduce operational costs. &nbsp;Due to the critical nature of the platform and CCC applications, this position requires participation in the duty rotation, which is an on-call, 7 day/24 hour rotation to resolve technical issues that occur during non-business hours. Join us and become a valued member of the team, where you will be able to directly impact our customers experience in a positive way. As a&nbsp;Business System Analyst, Senior Specialist - IVR &amp; Systems, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Generates insights to operational performance, recommends solutions, and leads efforts to operationalize</li><li>Provides impact assessment and recommendations on various solutions</li><li>Conducts process assessments and develops process maps</li><li>Translates business requirements to detail-level system specifications and evaluates against current system capabilities</li><li>Produces reports and dashboards with a focus on visualizing data to support the reporting and analytics needs of the group</li><li>Monitors system implementation ensuring user satisfaction while being hands-on in support of implemented solutions</li><li>Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems</li><li>Automates the hand-off of code releases from development to operations</li><li>Captures process maps and flow diagrams for new or existing solutions as part of operational excellence</li><li>Monitor project progress and deliverables against business expectations</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience in information technology development.</li></ul>Preferred Qualifications<ul><li>Three or more years of experience providing technical support to analyze and resolve production issues, as well as, developing and implementing process and technical improvements.</li><li>Experience supporting the implementation and management of a cloud-based software.</li><li>Basic to intermediate experience using SQL, including running/updating queries/scripts, and understanding relational databases.</li><li>Experience partnering and/or leading cross-function teams (business, IT, vendors and contractors) to define requirements and implement enhancements or new solutions, as well as, analyzing and resolving complex technical issues.</li><li>Advanced knowledge using Excel tools to analyze data and create ad hoc and routine reports.</li><li>Advanced knowledge of Visio to support creating and editing technical process flows.</li><li>Experience using MS Project and Access.</li><li>Experience reviewing complex logs and performing analytics using multiple data sources and types.</li><li>Experience developing and managing project plans.</li></ul>Additional Information<ul><li>The position’s work mode is&nbsp;remote.&nbsp;Employee is&nbsp;able to work primarily at home or remote however, the employee may be expected to come to an SCE facility on occasion. Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California. Hiring organizations can add further requirements related to specific jobs. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Southern California Edison

Business System Analyst, Senior Specialist - IVR & Systems

Join the Clean Energy RevolutionBecomeaTalent Management Senior Specialistat Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;play a key role in enhancing our performance management and talent planning processes. Additionally you will support the implementation of performance management programs that drive employee engagement and development. Share your experience in enhancing systems and reporting capabilities, collaborating with key stakeholders, troubleshooting issues, and problem-solving. Elevate our talent planning capabilities by identifying continuous improvement opportunities. As our&nbsp;Talent Management Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Provides objective insights on development opportunities and strengths of key talent populations in scope</li><li>Participates in cross-functional projects and initiatives related to talent management, organizational development, and HR process improvement efforts</li><li>Assists in the development of talent management communications, presentations, and training materials to educate employees and managers on talent management processes and initiatives</li><li>Regularly creates reports on talent management metrics, initiatives, and outcomes, providing insights and recommendations for continuous improvement and strategic alignment</li><li>Utilizes talent analytics to inform decision-making and assess the effectiveness of talent management programs, helping align talent management programs to ensure they are integrated with the company's strategic talent agenda</li><li>Serves as administrator for Talent Management Sharepoint sites, manages system reports and work sclosely with HRIS and HR Services to ensure there is alignment in services being communicated to employees and leaders</li><li>Coordinates with cross functional teams to incorporate the broader talent strategy into the Performance program</li><li>Assesses, updates, and evolves the talent and performance management system to foster high performance, feedback culture, and continuous improvement</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience in talent management including capability assessment, key talent development, workforce planning, talent pipeline, and/or succession pool development.</li></ul>Preferred Qualifications<ul><li>BS in Education, Learning, Psychology, Leadership Development, or other related degree</li><li>Experience working with SuccessFactors Talent Management modules including succession, performance, development, and goal management to support the talent and development planning processes</li><li>Experience using Power BI to build talent reports</li></ul>Additional Information This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Relocation does not apply to this position.About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Talent Management Senior Specialist

Join the Clean Energy RevolutionBecome&nbsp;an&nbsp;Wireless Telecommunications Engineer 3&nbsp;at Southern California Edison (SCE) and build a better tomorrow.&nbsp;&nbsp;In this job, you’ll will be in the Network &amp; Telecommunications Services-Wireless Engineering group, and will create network designs to support various wireless networks including ISM-band mesh, VSAT satellite, Land Mobile Radio, unlicensed point-to-point unlicensed, and LTE. SCE leverages these systems for critical business systems including Grid Control, Field Voice Communication, Metering, Demand Management, and Wildfire Risk Mitigation. This position will also assist with the evaluation and introduction of new wireless platforms to meet emerging company use cases. As a Wireless Telecom Engineer, you will: &nbsp;<ul><li>Evaluate requirements of assigned projects within established telecom communication system standards to meet project and system objectives, considering a wide variety of complex factors such as accessibility, availability of power, and proximity to other SCE facilities.&nbsp;</li><li>Develop plan of service for projects, including elements such as required communications facilities, facility site location, required systems, etc.&nbsp;</li><li>Develop project cost and schedule estimates, incorporating complete scope, cost, and schedules conveyed to internal clients and external customers.&nbsp;</li><li>Create and issue design documentation for assigned projects and oversee execution of designs by implementation resources.&nbsp;</li><li>Track project delivery including scope, schedule and budget with internal Network &amp; Telecommunication Services, construction service providers, and internal client operating units.&nbsp;</li><li>Coordinate with vendors, external utilities, governmental agencies, and external clients as required to complete.&nbsp;</li><li>Mentor junior engineers to foster understanding of wireless engineering principles.&nbsp;</li><li>Evaluate and operationalize alternative wireless technologies to meet current and future business requirements.&nbsp;</li><li>Maintain a safety conscious work environment by following Edison safety protocols and safe work practices. </li></ul>As an&nbsp;Wireless Telecommunications Engineer 3, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Ensures technical issues and problems are resolved in a timely, efficient and cost-effective manner utilizing available resources</li><li>Supervises, leads, and coordinates work with full time and contract employees in the execution of new technical strategies, equipment or standards.</li><li>Conducts life cycle assessments for utility infrastructure materials and processes; improves preventive maintenance procedures to decrease overall downtime</li><li>Conducts risk assessments and implements risk mitigation strategies to ensure the safety and reliability of engineering projects</li><li>Supports audits and inspections; ensures compliance with relevant environmental, health, and safety regulations</li><li>Provides engineering and technical expertise and guidance for the identification, analysis and resolution of high impact, complex and/or cross-functional problems in engineering</li><li>Ensures the engineering facility design basis is controlled and design basis documentation is maintained</li><li>Conducts engineering and related studies with full technical responsibility for planning and coordinating high-impact complex projects</li><li>Provides support and technical training to junior engineering levels</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor's Degree in Engineering or Bachelor's Degree in a scientific/technical/math field.</li><li>Five or more years of experience performing engineering work in operations, production, construction or maintenance environments.</li><li>Possess a valid Class C Driver's License.</li></ul>Preferred Qualifications<ul><li>Master’s Degree in relevant Engineering discipline&nbsp;</li><li>Two or more years of experience in a Telecommunications field.</li><li>Two or more experience working in telecommunication networks, either in the electrical utility industry, telecom utility industry, or another utility industry.</li><li>Experience with ISM mesh radio networks, VSAT satellite networks, LTE networks, and land mobile radio systems.&nbsp;</li><li>Experience with large-scale wireless network deployment.&nbsp;</li><li>Experience and understanding of electric utilities, telecommunications carriers, or a related field.</li><li>Experience with hands-on field troubleshooting related to telecom or wireless.</li><li>Experience with RF (Radio Frequency) systems.</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li><li>The primary work location for this position is&nbsp;Rosemead.&nbsp;&nbsp;However, the successful candidate may also be asked to work for an extended amount of time at&nbsp;alternate work locations throughout the SCE service territory.</li><li>Position will require up to 20%&nbsp;traveling and being out in the field throughout the&nbsp;SCE service territory.</li><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

Wireless Telecommunications Engineer 3

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American Express:Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The IT Audit Manager, Third Party Risk will support the execution of audit work to evaluate the enterprise Third Party Risk Management (TPRM) and related processes against regulatory requirements and industry best practices.Key Responsibilities<ul><li>Participate as a key team member on audit projects responsible for assisting with annual planning and owning core audit tasks, more complex areas and challenging workloads on successive assignments</li><li>Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results</li><li>Proficient use of automated work papers, analytics and other department and company tools</li><li>Ensure effective and efficient execution of audits in conformance with professional and department standards, budgets, and timelines</li><li>Present audit objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner</li><li>Evaluate results, synthesize audit findings across the project, draft audit reports, and ensure effective and efficient audit execution</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Maintain audit proficiency through ongoing professional development including data literacy skills</li><li>Proactively lead audit execution including supervise and mentor junior staff, review their workpapers, and escalate issues</li><li>Monitor a portfolio of audit analytics, assess analytic results, use the analytic data to tell the potential business story, and work with audit and business colleagues to validate that story</li><li>Assist team leaders, senior auditors and staff auditors in accomplishing team objectives and producing results</li><li>Lead multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders</li><li>Lead integrated audits that consider financial, operational, compliance, and technology risks</li><li>Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, and audit methodology</li></ul><h4>Minimum Qualifications:</h4><ul><li>5+ years of experience of industry regulations and expectations in assessing/auditing Third Party Risk Management and/or Cybersecurity</li><li>Bachelor's Degree in Accounting, Finance, Business, Risk Mgmt., or related field</li><li>Understanding of critical enterprise and third party risk management lifecycle activities</li><li>Ability to clearly articulate risk insights to stakeholders</li><li>Familiarity with relevant Interagency Guidance</li><li>Collaborate with colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit lifecycle, audit methodology and best practices.</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps.</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive results, using related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities.</li><li>Proven ability to support multiple projects concurrently delivering high quality work products, in compliance with internal audit standards and regulatory expectations.</li><li>Ability to quickly resolve complex risk issues</li><li>Ability to adapt to evolving risk landscapes</li><li>Effective utilization of risk management tools</li><li>Proven ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>High-level understanding of risk mgmt. tools within a financial services environment (e.g., GRC tools)</li></ul><h4>Preferred Qualifications:</h4><ul><li>Certified Third-Party Risk Professional (CTPRP) certification</li><li>Advanced degrees (e.g., MBA, MSc)</li><li>Experience with large financial institutions (i.e., G-SIB, Category III/II bank)</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

IT Senior Audit Manager - Third Party Risk

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting&nbsp;team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager, Operational Risk Management (ORM), Monitoring, Aggregation &amp; Reporting will:<ul><li>Define and enhance processes for identifying and assessing risks (i.e., PRSA), and manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks</li><li>Coordinate a holistic, de-duplicated independent risk assessment process</li><li>Identify BU risks in E2E, horizontal processes given location within the organization to look holistically across BUs and functional areas</li><li>Input into the risk based annual plan for testing</li><li>Proactively identify areas of concern or risk for targeted intervention</li><li>Oversee testing processes (incl. PRSA) in coordination with First Line of Defense (1LoD) and Third Line of Defense (3LoD)</li><li>Monitor Key Risk Indicators (KRIs) and other related metrics, and provide frequent reporting which include an overall view of risks and trends (e.g., holistic insight reporting)</li><li>Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies</li></ul>Required Qualifications<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:&nbsp; </li></ul>oTranslating operational risk strategy and appetite into execution guidelines&nbsp;oReview the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;oOversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;oCommunicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;oManage the operational risk exam management processes&nbsp;<ul><li>Experience in financial services industry</li></ul>ORMCM Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.

Senior Manager-Operational Risk Management, Risk Identification & Testing CoP

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS’ marketing budget.How will you make an impact in this role?Within Investment Services, the Manager of Optimized Investment Management is primarily responsible for driving investment efficiency across new account acquisition and customer marketing. The Manager will collaborate closely with Finance, channel owners and the marketing analytics team to analyze and assess investment inputs for unfunded investment ideas and the performance of campaigns in market, assessing spend, lend and account variables and marketing expense elements impacting return on investment.&nbsp;The Manager will also be responsible for ideating and coordinating the delivery of capabilities and infrastructure that will improve Investment Optimization, with the aim of facilitating faster and better investment decisions for the business.&nbsp;This critical work has a high degree of visibility to marketing leadership, and there will be regular opportunities to present insights relevant to Investment Optimization. As such, the Manager will enable transparency and optimal investment outcomes for the largest marketing budget in American Express.Job Responsibilities: <ul><li>Ownership of investment measurement, in partnership with the Finance, channel and analytics teams</li><li>Ownership of presentation and insights for investment measurement</li><li>Ownership of analyzing the drivers of key performance indicators impacting ROI and revenue yield efficiency</li><li>Collaboration on IO infrastructure improvement deployments</li><li>Ad hoc analytical projects and the development of presentation materials, reports and excel models for marketing partners</li></ul>Minimum Qualifications<ul><li>Highly motivated individual with excellent collaboration and communication skills</li><li>Energetic, flexible and positive approach to tackling challenges</li><li>Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights</li><li>Extreme attention to detail and accuracy – strong sense of responsibility and accountability</li><li>Self-starter with an ability to navigate the organization and processes independently</li><li>Project management skills – ability to handle multiple requests and prioritize accordingly </li><li>Relationship building skills – enjoys working as part of a larger team and fostering relationships </li><li>Team player with an ability to support projects outside of immediate scope</li><li>Presentation skills – equally capable of creating presentation materials and presenting in front of peers and more senior leaders </li><li>Aptitude with Excel – e.g. formulas, pivot tables, macros</li><li>&nbsp; This role will be managing 3 direct reports, people leadership experience is preferred&nbsp;</li><li>&nbsp; 3+ years of work experience in analyzing data and reporting insights preferred&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Investment Measurement

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.The objective of the Finance Control Management Risk ID, Assessment, and Testingteam is to identify, assess, mitigate, and report on Operational Risk within Financeprocessesto ensure adherence to regulatory standards, Amex policy and enhance Finance’sresilience through managing a clear methodology of inherent and residual risk.Finance is looking for anAnalyst of Risk ID, Assessment, and Testingfocused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Analyst -FinanceRisk ID, Assessment, and Testing will:<ul><li>Assist in additional identification specific risks throughout business processes and systems (along with Finance process owners)</li><li>Support facilitation to Finance in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to Finance process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identifycertain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes) </li><li>Categorize controls and map against risks and processes (e.g., cross-Finance process-control mapping)</li><li>Support Finance with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within Finance&nbsp;</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp; <ul><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst, Risk ID, Assessment & Testing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics &amp; Investment Services team (MA&amp;IS) delivers data-driven decision making, analytics &amp; business planning to drive profitable growth through personalization strategy and optimized investment decisions.Director, Partner Analytics &amp; Cross-Channel attribution as part of Marketing Analytics &amp; Investment Services team will be responsible for driving profitable acquisition growth through innovative targeting solutions, strong test and learn approach and robust measurement for partner channels. The incumbent will lead personalization &amp; attribution strategy, and work in partnership with stakeholders across the enterprise, to further acquisition use cases that deliver value to the business, with superior customer experience.This role is uniquely positioned to leverage a variety of skills including strategy, digital marketing, data insights, testing, and partner collaboration. Building and leveraging strong relationships across Marketing, EDDS, Product, Analytics, Finance, and other teams is essential. The ideal candidate is a results-oriented individual who has demonstrated sound leadership skills, analytical thinking, and the ability to learn new things quickly given dynamic digital landscape.Key Responsibilities:&nbsp;<ul><li>Drive expertise in Audience segmentation and Custom targeting leveraging Amex &amp; Partner data assets.</li><li>Optimize performance, drive efficient growth through developing personalized acquisition incentive and optimal attribution strategy for various prospect segments.</li><li>Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation.</li><li>Drive best in class customer experience, along with maximizing value from acquisitions.</li><li>Analyzing performance of current initiatives, share findings and solutions.</li><li>Stay current on digital landscape changes and competitive trends.</li><li>Manage a team of highly motivated individuals responsible for targeting consumers through partner channel.</li><li>Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.</li></ul>Qualifications:<ul><li>Strong ability to drive results; self-starter.</li><li>Expertise in application of analytics (applied statistics/quantitative methods) for solving business problems. Hands-on experience with digital data and web analytics is a plus.</li><li>Ability to multi-task, operate effectively under changing conditions and prioritize initiatives based on business objectives.</li><li>Excellent collaborator with ability to effectively lead and drive.</li><li>Strong people leader – proven track record of developing strong talent &amp; building diverse teams. &nbsp;</li><li>MBA or equivalent degree in economics, statistics, finance, mathematics, etc. preferred.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. &nbsp;

Director, Partner Analytics & Cross-Channel Attribution

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We’re seeking a talent acquisition partner to execute the end-to-end recruitment strategy, while ensuring a superior candidate and Hiring Leader experience. You will execute the recruiting process to acquire the best talent with speed and agility while maintaining a focus on inclusivity and quality. You will be a talent champion who can actively source and stay connected to a robust pipeline, maintain long-term relationships, and energetically sell open positions and the American Express colleague value proposition.How will you make an impact in this role?<ul><li>Execute the American Express Global Talent Acquisition (GTA) recruitment strategy to ensure inclusivity and delivery of qualified talent.</li><li>Master operational excellence by using available technologies to improve efficiency and quality to accomplish the delivery plan.</li><li>Work with Hiring Leaders to achieve hiring volume and headcount goals, gather key input for candidate slates, and provide feedback on candidates.</li><li>Lead and own screening, assessment, interview, and offer process activities.</li><li>Update and post jobs, manage requisitions, and disposition candidates.</li><li>Conduct first round interviews, intake meetings, and interview debriefs.</li><li>Structure and negotiate offers and partner with the compensation team as necessary to determine appropriate packages.</li><li>Partner with other departments throughout the recruitment process including, recruitment operations, legal, compensation, etc.</li><li>Communicate proactively and in a timely manner with candidates, providing details on the selection process and Hiring Leader feedback.</li><li>Participate in recruitment events and handle colleague referrals.</li></ul>Minimum Qualifications:<ul><li>2+ years of end-to-end recruitment experience.</li><li>Proficiency in using applicant tracking systems and sourcing tools such as LinkedIn and Indeed.</li><li>Excellent interpersonal and communication skills.</li></ul><ul><li>Ability to partner with ancillary groups supporting talent acquisition processes.</li><li>Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly.</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree (or equivalent)</li></ul>Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Talent Acquisition Partner

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Focus: Digital Workplace is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.The Sr. Portfolio Manager position is an exciting opportunity for an accomplished professional with strong agile acumen and lean portfolio management experience. In this role, you will be part of a team responsible for managing collaborative processes across Digital Workplace that provide portfolio visualization and enable strategic execution of strategic priorities.This role will help lead our Portfolio Management efforts, including strategic workforce planning, risk management, and portfolio reporting. &nbsp;This role will require continual partnership across Digital Workplace teams to understand and report on outcomes, risks, and opportunities. &nbsp;In addition, the candidate will partner with key members of our team to lead efforts to drive efficiency within Digital Workplace programs and portfolio obligations.Organizational Context: Responsible for the data held within the Enterprise Portfolio Management System for the portfolio supported.Key Responsibilities:· &nbsp; Monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues· &nbsp; Enable cross-functional collaboration with relevant teams· &nbsp; Build comprehensive capacity models that raises capacity risks and enables strategic decision-making· &nbsp; Create goals, metrics, targets, and measure portfolio management effectiveness.· &nbsp; OKR/KPI analyses and optimization recommendations· &nbsp; Promote Portfolio and Business Management best practice through formal and informal networks· &nbsp; Create compelling communication for leadership that highlights delivery of the portfolio against expectations· &nbsp; Assesses cost, risk, inter-dependencies, and impact on existing DW activities to align with DW objectives. and participate in planning activities required to prioritize strategic work in context of capacity and feasibility constraints.· &nbsp; Partner with the product organization to perform modelling and simulation to measure and assess portfolio progress against strategy. Define processes to streamline demand management activities, capacity planning and tracking.· &nbsp; Using reporting tools, monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks/issues.Scope of Impact/Influence:· &nbsp; &nbsp; &nbsp; &nbsp;Responsible for driving portfolio predictability and delivery consistency in alignment with Digital Workplace Strategic priorities.· &nbsp; &nbsp; &nbsp; &nbsp;DW Portfolio spans a broad range of systems and enterprise-wide complex components.Education &amp; Experience:· &nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s Degree in related field desired or equivalent experience· &nbsp; &nbsp; &nbsp; &nbsp;Minimum 3-5 years’ experience within Portfolio Management in a Scaled Agile Context· &nbsp; &nbsp; &nbsp; &nbsp;Agile certifications desired (Lean Portfolio Management, Leading SAFe, etc)Knowledge/Skills:· &nbsp; &nbsp; &nbsp; &nbsp;Prior IT and business work experience with a broad range of exposure to various technical environments and business segments, including working in a delivery team.· &nbsp; &nbsp; &nbsp; &nbsp;Proven strategic thinking and planning skills with excellent attention to detail.· &nbsp; &nbsp; &nbsp; &nbsp;Ability to continuously deliver results in a dynamic environment and navigate high levels of ambiguity comfortably.· &nbsp; &nbsp; &nbsp; &nbsp;Agile certifications desired, but not required (Lean Portfolio Management, Leading SAFe, etc)· &nbsp; &nbsp; &nbsp; &nbsp;Knowledge of Internal tools and reporting platforms (Rally, Jira, Confluence, etc).· &nbsp; &nbsp; &nbsp; &nbsp;Advanced MS Excel &amp; PowerPoint skills and highly proficient across MS Office applications· &nbsp; &nbsp; &nbsp; &nbsp;Must have excellent communication, relationship building and influencing skills.· &nbsp; &nbsp; &nbsp; &nbsp;Self-starter who can function effectively within a diverse and globally dispersed teamTechnology Core Competencies:· Adaptive Communication· Agile Practices· Industry and Company Knowledge· Organizational Change Management· Technical Acumen· Technology Industry TrendsGame Changers:· Adaptability· Collaboration &amp; Teamwork· Continuous Improvement· Courage· Curiosity· Ingenuity· Servant Leadership· TenacityRole Core Competencies:Technical· &nbsp; &nbsp; &nbsp; &nbsp;SDLC Methodologies and PracticesFunctional· &nbsp; &nbsp; &nbsp; &nbsp;Financial Management· &nbsp; &nbsp; &nbsp; &nbsp;Governance and Reporting· &nbsp; &nbsp; &nbsp; &nbsp;Portfolio Management· &nbsp; &nbsp; &nbsp; &nbsp;Portfolio, Program, Project Support· &nbsp; &nbsp; &nbsp; &nbsp;Project ManagementLeadership· &nbsp; &nbsp; &nbsp; &nbsp;Consultancy· &nbsp; &nbsp; &nbsp; &nbsp;Relationship Management· &nbsp; &nbsp; &nbsp; &nbsp;Strategy FormulationBusiness· &nbsp; &nbsp; &nbsp; &nbsp;Planning &amp; OrganizationSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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