Campus Graduate - 2025 Global Services Group, Operational Risk Management Control Manager Summer Internship, Phoenix, AZ

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info:

Comprising key internal and external servicing functions, Global Services Group (GSG) delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

How will you make an impact in this role?

The Summer Intern for Control Management will play a key supporting role across multiple teams within Control Management, gaining hands-on experience in governance, risk identification, assessment, testing & reporting, issues management, and process risk reduction.

This generalist position offers an outstanding opportunity to work closely with various teams and contribute to the organization’s overall operational risk management objectives

Responsibilities Include:

• Assist in implementing operational risk management plans withinGlobal Services Group (GSG), including supervising issues with Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.
• Help identify operational risks within business processes and systems and assist in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.
• Support the investigation and root cause analysis of recurring issues withinGlobal Services Group (GSG), aiding in effective remediation and prevention of future risks.
• Track progress, validate resolution efficacy, and communicate status updates to stakeholders throughout the issue remediation process.
• Help maintain risk dashboards, monitor key risk indicators (KRIs), and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
• Categorizing controls and mapping them against risks and processes to improve risk management practices within the organization.
• Help conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.
• Monitor the implementation of process changes to ensure they optimally reduce risk and align with the organization’s risk appetite.

Minimum Qualifications

• Currently enrolled in a master’s program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
• Students must have a graduation date between December 2025 and June 2026

Preferred Qualifications

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.
• Excellent communication and collaboration skills within a team-oriented, matrix organization.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A keen interest in operational risk management, governance, issues management, and process risk reduction.
• Familiarity with financial services or related industries is advantageous but not required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
• Proven ability to work independently as well as part of a team

ORMCM

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Salary Range: $38.45 to $87.00 hourly + sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. 
That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

•  Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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