Coordinator III, Outreach and Customer Relationship Management

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-CyFair

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Located in suburban northwest Houston in the heart of the CyFair Community, the college provides a full range of offerings including unique programs in fire science technology, logistics management and sonography. Since opening our award winning campus in 2003, the college has experienced record growth and supports an exciting learning environment that brings together state-of-the-art technology and active, collaborative learning.

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Job Description

PURPOSE AND SCOPE:

The Coordinator III, Outreach and Customer Relationship Management (CRM) is responsible for recruiting non-traditional students and the coordination of communications in the customer relationship management (CRM) system for LSC-CyFair in the Student Outreach & Recruitment department. This position supervises staff and provides oversight and facilitation of day-to-day operations and some long-term initiatives, playing a strong role in leading and planning, development, evaluation and improvement of outreach initiatives and communications. Frequent evening and weekend hours required.

ESSENTIAL JOB FUNCTIONS:

• Attend college fairs, community job fairs, and business functions, and builds relationships with businesses, community organizations, and external partners to seek opportunities to recruit and provide college information to community members and non-traditional prospective students
• Collaborates with colleagues across LSC-CyFair to promote academic programs, student support services, and campus events. Supports department initiatives by driving enrollment and outreach efforts through events, special initiatives, and CRM system
• Transports and sets up large items and/or marketing materials for community and campus events as needed
• Supervises part-time and/or full-time staff within the department directly and indirectly
• Leads special projects as needed to support departmental objectives
• Develops and deploys recruitment communications in line with LSC brand standards, ensuring consistent messaging across all platforms
• Manages CRM communication plans for email, SMS, and MMS campaigns, overseeing both one-time and ongoing campaigns. Monitors operations to ensure effective performance
• Analyzes campaigns, strategies, and trends to enhance messaging and event effectiveness, providing detailed reports on results and insights for continuous improvement
• Coordinates day-to-day operations including purchasing, budgeting, and scheduling of events
• Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent verbal and written communication skills
• Excellent data review and management and reporting skills
• Ability to work autonomously and collaboratively in a student-centered, team-oriented environment
• Strong multi-tasking abilities with the ability to prioritize duties
• Excellent organizational, time management, and attention to detail skills
• Excellent customer service skills

PHYSICAL ABILITIES:

The work is both sedentary with the employee sitting comfortably to do the work and can also require long periods of standing and lifting/carrying up to 40 pounds. There may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed inside and outdoors, with exposure to dust, dirt, etc.

REQUIRED QUALIFICATIONS:

·         Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS:

·         Bilingual (English/Spanish)

·         Bilingual (English/Vietnamese)

Salary

Hiring salary range is $48,152 - $55,375.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.