Customer Service Representative 1 or 2

Description

Location: Union County Health Department, 67 Chase Drive, Blairsville, GA 30512, USA
Recruitment: This position is open to all qualified applicants
Work Hours: Monday, Wednesday, Thursday 8-5; Tuesday 8-7 & Fridays 8-12 (subject to change) with a 30 min lunch break
Pay Grade: F
Position: 2024-09732

Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

As an PH Customer Service Representative 1 or 2 within the Union County Health Department. At District Two, Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. District 2 Public Health serves 13 counties in northeast Georgia, including Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, and White counties. One of the fastest growing regions in the state, District 2 includes rural and urban communities with diverse public health challenges. 

In addition to a competitive salary, we offer a generous benefits package that includes employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.        

Job Responsibilities

CSR 1 Responsibilities-
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. 
CSR 2 Responsibilities -Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Additional, not limited too: 
1. Public Contact – Greet clients and receive incoming telephone calls; helping to resolve the clients issues; direct calls and clients to appropriate staff and/or other agency
2. Data Entry – Enter data into the computer using VHN Software, Microsoft Word, Excel and Outlook
3. Locate and file Personal Health Information
4. Other duties as assigned

Minimum Qualifications

CSR 1 Qualifications:
High school diploma or GED and 6 months experience handling customer’s questions, complaints and/or providing info.

CSR 2 Qualifications:
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower level Customer Service Rep 1 (GST120) or position equivalent.

Preferred Qualifications:
The ability to read cursive handwriting.
Experience processing paperwork and fees for those services.
Experience working with Digital Health Department software.

Starting salaries vary depending upon qualifications and experience. 

Additional Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.To be considered for employment at District 2 Public Health you must complete an online application. This job application can be found at www.dph.georgia.gov.  Click on "About DPH" and then "Careers", locate position then click "Apply" to begin your application. Please make sure you have selected the specific job you are interested in and qualified for. You will receive an email or telephone call if you are selected to participate in the interview process. Please do not send hard copies of application materials. All information can be uploaded to the online system.
 Applications must include an email address and daytime phone number where applicant can be reached. Incomplete applications may not be considered.
 
 Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
 
 The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals.  A maximum of 30 minutes in each workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
 
 The candidate selected for this position may be subject to pre-employment drug screening and a criminal records check (fingerprinting).  In accordance with Georgia's Drug Free Workplace Act, it has been determined that certain positions warrant pre-employment drug testing.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.NoteJob description information is extracted daily from the official Phoenix HRMS Job Code database. Problems in conversion may cause formatting errors in some job descriptions.

The information presented, while not an exact or exhaustive listing, describes the work, performance standards, and qualifications typically required of positions or employees in this job. A specific position description or employee performance plan may differ as long as it is consistent with the core Responsibilities, Standards and Qualifications of that job.