Customer Service Representative 2

We are Accepting Applications for the Following Position:
Customer Service Representative 2 (10077)

Founded in the 1920s and headquartered in Decatur, GA, the DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. 

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.


LOCATION: Clifton Springs Health Center 
DIVISION/DEPARTMENT: Clinical Services
SALARY INFORMATION:  $34,320.00 Annually / Pay Grade G / Job Code GST121

EXCEPTIONAL BENEFITS INCLUDE:

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for
   eligible positions after probation

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Analyzes problems, questions, issues, etc. and develops and reports recommendations for resolving them. Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns. Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public. Researches and/or resolves program or client issues or questions. May represent the manager in various matters.

High school diploma/GED and two (2) years of experience communicating information in a customer service setting;
OR 
One (1) year of experience required at the entry level Customer Svc Rep 1 (GST120) or position equivalent.
 
PREFERRED QUALIFICATIONS: :  High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the entry level Customer Svc Rep 1 (GST120) or position equivalent.
Note: Some positions may require licensure.

NOTE:  Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.
Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We Have the right to close any position at any time for any reason.
 
Employment with the DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at https://www.governmentjobs.com/careers/georgiadph?location[0]=dekalb%20…
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. 

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.