Customer Service Representative - Bilingual – Mandarin

Customer Service Representative at National Life Group - Mandarin Speaking

Starting rate is $24/hr with additional pay for relevant skills and experience.   After training this position allows for a hybrid work schedule with three days onsite in our Texas or Vermont office.

This role does not qualify for sponsorship. Must be fluent in English and Mandarin 

The Opportunity to Make a Difference

We will train you to work directly with our customers across America to ensure they have a positive experience in understanding their life and annuity policies with National Life Group.  You will empower customers by providing information, help to solve important issues, and collaborate with the team to reach our full potential and achieve results.  Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.

Our hours of operation are 8am-6pm Monday-Friday with representatives working an 8 hour shift between those hours.

 Successful Candidates We’re Seeking

• Associate’s degree or higher preferred 
• You have 2+ years of professional work experience interacting with customers
• You are passionate about working for a company with a cause-driven culture
• You are able to successfully pass a background check that may include fingerprinting

The Skills to Succeed

• You are great with people
• You enjoy delighting customers with exceptional service
• You are an excellent communicator, with strong listening skills
• You have solid computer and math skills
• You are strong with solving problems and working in a collaborative environment
• You are great at multi-tasking in a fast paced environment and are computer savvy (web searches, MS Office and Mainframes)
• You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and change

What You’ll Find at National Life Group

• Competitive pay (Starting rate is $22/hr with additional pay for relevant skills and experience) with quarterly bonus opportunities (based on performance) and outstanding health, wellness and insurance benefits
• Genuine opportunities for growth and career advancement
• Over $5K in annual tuition reimbursement, including full tuition sponsorship for completing your undergraduate and graduate degrees with University Arizona World Campus
• Paid time off and holidays
• 40 hours of community service hours annually
• A culture committed to inclusion and diversity

The starting rate listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.  National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. 

National Life Group

1 National Life Dr

Montpelier, VT 05604

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