Customer Service Support

Narda-MITEQ is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. Narda-MITEQ provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential functions, duties and skills required of personnel so classified. Management retains the discretion to add or change the duties at any time. 

Job Description: 

Sales Support Representative for quote creation and customer/stakeholder interaction. Independent and coordinated work with the sales team and company. Multitasking between internal and external portals, programs and systems.  Cradle to grave administrative support for our Sales Team, extensive interaction with internal and external stakeholders.  

Essential Functions: 

• Act as the main point of contact between Narda-MITEQ and our customers.
• Respond to customer requests for quotes (RFQs) by gathering necessary details on products, quantities, delivery timelines, and special requirements.
• Manages RFQ’s placed directly or Via Customer Portals.
• Collaborate with internal teams to ensure accurate pricing, product availability, and sourcing.
• Track quotes sent to customers and follow up to convert quotes into confirmed orders.
• Ensure clients remain satisfied and loyal by consistently meeting or exceeding expectations.
• Show a flexible approach to problem-solving, recognizing that different customers may have different expectations or solutions.
• Identify and suggest improvements to the quoting and order fulfillment process to enhance efficiency and customer satisfaction.
• Learn skills and responsibilities across various departments or functions to support team goals and enhance overall performance.

Qualifications: 

• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience in a fast paced, multi-tasking, highly differentiated environment or 2 years post-Secondary/Associates Degree with a minimum 2 years of prior related experience.
• Must be an accomplished multi-tasker, organized and efficient.
• Experience in Office Environment with ERP, Quoting systems, and multiple support related electronic programs and mediums.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens.  In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.  

Narda-MITEQ is proud to be an Affirmative Action/Equal Opportunity Employer. Narda-MITEQ is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. Narda-MITEQ maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

This offer is contingent upon your submitting proof of eligibility to work in the United States and remaining eligible throughout your employment with Narda-MITEQ.  Narda-MITEQ is not required to sponsor prospective employees for work visas.  In addition, as this position requires access to export-controlled information, this offer also is contingent upon your submitting proof that you are a “U.S. person” within the meaning of the International Traffic in Arms Regulations and the Export Administration Regulations and maintaining that status throughout your employment. Narda-MITEQ is not required to seek export licenses for prospective employees who do not meet this requirement.  Finally, any change in your eligibility to work in the United States or U.S. person status must be reported immediately to Human Resources and Global Trade Compliance.

As an equal opportunity employer, Narda-MITEQ, is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the Narda-MITEQ career website because of your disability. You may request reasonable accommodations by contacting Denise Nocerino, denise.nocerino@nardamiteq.com