Customer Service Support Intern - Housing Choice Voucher Programs (Part-Time, Temporary)

Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by September 6, 2024, at 4:30 p.m.  

King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. 

We transform lives through housing.The Customer Service Support internship is an ideal opportunity for a Housing Authority resident, student or recent graduate that has a passion for social work and providing support to the participants in KCHA's Housing Choice Voucher (HCV) program. This internship will offer an opportunity to acquire hands-on experience by supporting diverse populations through positive customer service and administrative support. Multiple positions may be filled through this process.  

The Customer Service Support Internship is an excellent opportunity for someone looking to gain experience in a flexible work environment. Core office hours are 8:00 a.m. to 4:30 p.m. Monday thru Friday; however, work schedule can be flexible based on the need of the successful candidate and business operations. This position will work up to 20-hours per week and is anticipated to last six months up to one year.    

Essential Functions

Typical job duties may include:

• Provide polite customer service to residents, staff and the community.
• Answer phones and direct callers to appropriate staff or department; answer basic questions.
• Perform routine filing, scanning and proofreading documents.
• Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases.
• Analyze household composition and income type and retrieve applicable verifications from a variety of databases
• Create electronic files in a shareable format utilizing a recertification checklist
• Compile and send recertification packets
• Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc.
• Other duties as assigned.

Qualifications and Competencies

Required Qualifications:

• Recent High School graduate OR
• Current student or recent graduate from a college/university program in Business, Social Work, or related field.
• Clerical and/or customer service experience. 

Required Knowledge, Skills, and Abilities: 

• Basic experience with digital files, Microsoft Office and various software, such as Adobe Acrobat and DocuSign.
• Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups.
• Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately.
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately.
• Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work.
• Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect. 

Special Requirements:

• Consent to and pass criminal records background check.
• Consent to and pass required assessments.

Position Information and Application Process

Application Requirements:
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary:
The starting salary range for this position is $21.09 - $23.27 per hour dependent on qualifications and professional experience. The complete salary range for this position is $21.09 - $27.15 hourly.

Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
This work requires the occasional exertion of up to 25 pounds of force; work frequently sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.