Director - Third Party Risk Management Resilience
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Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.
Operational Resilience program is part of the Business Continuity Management (BCM) team in Global Services Group (GSG) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises.
As the Director of Third Party Resilience, you will lead a team of professionals to identify and manage resiliency risk of third party vendors to ensure business continuity of services performed by third parties.
KeyResponsibilities:
- Lead the Third Party Risk Management Resilience pillar SME function, including:
oEnhance and implement the resilience risk assessment of third party engagements in Process Unity, to identify resilience risk from third party vendors
oPartner with Third Party Risk Management team and Third Party Relationship Managers to manage resiliency risk
oSupport Third Party Risk Management team for Quality Assurance of resilience assessments and due diligence artifacts
- Manage sole provider third party risk, including:
oIdentify sole provider third party engagements
oDefine and implement resiliency risk management strategies for sole providers
oEstablish sole provider risk reporting
- Define and implement resiliency risk management strategies for third parties supporting Critical Business Functions
- Lead joint business continuity exercises with third parties
- Support regulatory and internal audits and reviews on resilience pillar of Third Party Risk Management
- Coach and lead a team of colleagues to deliver impactful results.
- Lead with an external perspective – benchmark Third Party Resilience program to peer companies.
Qualifications:
Experience and Background:
- 5+ years’ experience in Risk Management and/or Business Continuity
- Strong understanding of American Express products, services, and organizational structure
- Strong problem-solving skills; ability to see the big picture with attention given to critical details.
- Demonstrated ability to successfully manage multiple priorities under pressure.
- Familiarity with Third Party Lifecycle Management program is preferred.
- Bachelor’s degree required; MBA or advanced degree preferred
Leadership Skills:
- Proven people leader who can build, inspire, develop, and coach a team
- Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
- Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
- Ability to communicate key risks to colleagues, business partners, and senior leaders
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Salary range
- $130,000 - $205,000 per year