Intake Coordinator

Position:Intake Coordinator

In this role, you'll collaborate with the Partners in Parenting and Family Engagement teams to deliver high-quality services to families and clients. Responsibilities include managing intake processes, assisting with client paperwork, coordinating referrals, conducting quality assurance checks, and maintaining program policies. You'll work closely with service providers and supervisors, ensuring accurate client data and effective communication. If you're organized, adaptable, and passionate about making a difference, apply today!

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Pay and benefits

• 105 hours of paid time off your first year, not including an additional 13 agency holidays.
• Access to affordable life, dental and medical insurance.
• 401k with up to 3% agency matching.
• $20.14 - $22.20/hr for your first year. Additional raises guaranteed.
• Join our 100+ year old company, where over 30% of our staff have been with us for 10 years or more.
• Monday - Friday; 9:00 - 4:00.

Minimum Education and/or Professional Qualifications/Skills:

• Bachelor's degree in a human services or business administration (or related field)
• Two years of experience working in an administrative setting and or human service field (combination of both counts).

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Full Job Description
Title: Intake Coordinator
Departments: Partners in Parenting & Family Engagement
Title of Immediate Supervisor: Partners in Parenting & Family Engagement Supervisors

POSITION SUMMARY: The Intake Coordinator works as a part of the Partners in Parenting and Family Engagement Program teams to ensure high quality services to the families/clients we serve.

Programs:
Family Engagement: Family Assessment Response (FAR): Partners with families referred from Niagara County Child
Welfare to build on strengths and identify needs. Niagara County Preventive Works with families to build on and
strengthen existing parenting skills and strategies. Family Group Conferencing (FCC): facilitation of appropriate and
productive communication within familiar relationships. Family Finding (FF): Identification of support and permanency for
youth in residential and foster care placement.
Partners in Parenting
Supervise visitation with parent and children while developing parenting skills and strategies. Referral source is Niagara
County Department of Social Services.

RESPONSIBILITIES/DUTIES:

• Manage intake grids for all programs
• Assist with Intake Paperwork with clients as needed
• Identify openings in all programs and notify the county with this information
• Contacting Referral source at the intake stage to ensure accurate referral information is gathered and distributed to the assigned worker
• Maintain and updating Programs Policy and Procedures with Supervisory Staff
• Assist with case record audit and review
• Conduct quality assurance checks with clients on a quarterly basis
• Collaborate with Senior Director, Supervisor, and service providers on a regular basis, participating in team meetings and activities
• Entering info and scanning paperwork into Netsmart
• Entering all Referral Information into Netsmart
• All billing and creation of program invoices, delivery of invoices to Niagara County Department of Social Services
• Communication with internal finance department and with Niagara County Department of Social Services
• Enter all client demographics, opening and closing documents into appropriate database
• Create and maintains client intake folders.
• Greet client families in a professional friendly and courteous manner
• Run public record searches for Family Finding cases
• Score client AAPI assessments
• Delivery of mail to local post office
• Sign and Receive all incoming deliveries
• Supports staff with due dates for paperwork
• Assist Parenting Support Specialist with visitation as needed

Additional Tasks:

• Types memos, correspondence, staff meeting minutes, reports and other documents.
• Maintain and distribute Intake packets related to each program
• Assists in ordering inventory and distribution of supplies
• Assists Program Supervisors with completing reference checks on new employees
• Coordination of building maintenance as needed
• Attends all mandatory in-service training and regularly attends supervision meetings
• All duties as assigned by Senior Director and Supervisors
• Adhere to agency and department policies and procedures
• Utilize Normative culture

Agency Standards/Norms:

• Participate in regular supervision (per New Directions policy and procedure)
• Communicate schedule to supervisor on a weekly basis. Update changes as they occur
• Attend all mandatory in-service trainings as per NDYFS policy and NCDSS requirements
• Participate in continuing education as needed to maintain a level of expertise in the field.
• Adhere to agency and department policies and procedures
• Utilize normative culture
• Adhere to the Code of Ethics prescribed by the National Association of Social Workers
• Perform all other duties as assigned by immediate supervisor

Minimum Education and/or Professional Qualifications/Skills

• Bachelor's degree in a human services or business administration (or related field)
• Two years of experience working in an administrative setting and or human service field (combination of both counts).
• Demonstrates ability to work independently.
• Preferred strong excel skills.

Special— Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be
made to enable persons with disabilities to perform essential functions,

1. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic
backgrounds.
2. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their
families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Must have a valid driver's license, adequate auto insurance and meet the criteria for driving set forth in the New
Directions Driver's License policy and Auto Insurance policy.
6. Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health
policy.
7. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and
healthy working conditions.