Manager - Management Information Systems

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The GSG Colleague MIS & Analytics team (CMA) is seeking a manager to help drive the performance of our frontline colleagues. The Manager – Performance Management & Incentives will have the responsibility of defining, implementing and maintaining a performance management program for the front-line colleagues and leaders across GSG card servicing processes for customer servicing teams in multiple markets globally.

How will you make an impact in this role?

• Consult with operations’ customers to identify metrics and targets that will best drive behaviors for Servicing CCPs on the floor, support business targets, and create a competitive environment between CCPs.
• Consult with business leaders and Ops managers, draft presentations to share with the customers.
• Comply with the Incentives design and Governance process while creating Plan Documents, Plan Information Forms, the timely filing of inventory, and the yearly refresh of existing plans.
• Assist customers with insightful analysis in an accurate and timely manner.
• Successfully engage in multiple metrics initiatives, lead or support ongoing metrics projects, and provide consultative expertise focused on win-win solutions.

Minimum Qualifications

• Ability to take direction to drive deliverables and achieve results within a tight timeframe.
• Experience with managing business operations and making impactful strategic changes. 
• Comfortable operating and contributing to a team-oriented environment with the willingness to make it great, to do what’s right while respecting people in all aspects of the role.
• Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve group’s productivity.
• Experience using MS Excel and Excellent verbal and written communication skills.
• Operate with complete sense of ownership – Should be comfortable with flexible shift timings to support the international business.

Preferred Qualifications

• Experience with Hive

Salary Range: $90,000.00 to $170,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.