Patient Services Coordinator

Job Title
Patient Services Coordinator


Requisition Number
RE46716


Working Title

Department Name
7A710:Division of Endodontics


Work Location
Lexington, KY


Grade Level
41


Salary Range
$15.83-25.30/hour


Type of Position
Staff


Position Time Status
Full-Time


Required Education

HS



Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies


Required Related Experience

4 yrs



Required License/Registration/Certification

None.



Physical Requirements

Working in front of a computer for extended periods of time.



Shift

Monday – Friday;; Day shift.



Job Summary

The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include: obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.



Skills / Knowledge / Abilities

Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95% accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy.



Does this position have supervisory responsibilities?
No


Preferred Education/Experience

Candidates with medical/dental office experience preferred.



Deadline to Apply
11/17/2024


Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.