Power Generator Field Service Coordinator

H.O. Penn Machinery
 HIRING IMMEDIATELY
 Power Generator Field Service Coordinator 
 Bronx, NY OR Medford, NY

Pay:$63,000 - $80,000/year(dependent on prior relevant experience)

Bonus: 10% bonus potential

Benefits:

• Medical/dental/vision insurance
• 401(k) with company match
• Company cellphone & laptop

Key Qualifications:

• Minimum 2 years’ management experience in coordinating labor schedules
• 2 years’ technical experience (mechanical or electrical) preferred 
• Power systems experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred 
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills 
• Clean & valid driver’s license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  • If based in Medford, occasional travel to Bronx location as needed

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value.

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist Power Systems Service Manager with service processes.

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing
  

Collaborate with Power Systems Service team.

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
• Communicate additional work required from CSA inspections to sales reps
• Act as a back-up to Billing Clerk for payroll

*This position requires off-hour on-call (by phone only) availability.

This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.

Qualifications:

• Minimum 2 years’ management experience in coordinating labor schedules
• 2 years’ technical experience (mechanical or electrical) preferred 
• Power systems experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred 
• Strong computer skills and comfortable with new technology to manage service communications and related business processes
• Strong communication and organization skills 
• Clean & valid driver’s license required
• This position requires off-hour on-call availability (by phone only), including weekends and holidays
  • If based in Medford, occasional travel to Bronx location as needed

 Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)
  
  

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.