Product Analyst

Why Springbrook:

Springbrook Software is the premier provider of cloud-based ERP and payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,000 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

At Springbrook, we cultivate a work environment that values performance, productivity, and teamwork. Our team members are empowered to innovate and excel alongside colleagues who share a passion for transforming the public sector through cutting-edge technology. We prioritize fun, engagement, and a balanced work-life dynamic, offering competitive salaries and superior benefits.

Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact.

Where You Fit:

We are looking for a motivated and energetic product analyst to assist us in developing the best property tax management products on the market. The product analyst's responsibilities include working closely with different departments, analyzing product data to make product recommendations, interviewing customers to receive customer feedback, and compiling product data. You should be able to study products on the market and review customers' wants and needs to create a better product.

To succeed as a product analyst, you should be able to monitor product performance on the market and determine future needs, including statutory needs. A top-performing product analyst can develop complex functional specifications and write detailed user stories to assist in development activities such as user interface designs, documentation, training, testing, and functional reviews. The product analyst ensures the product backlog is healthy and prioritized according to the company's and our customers' needs.

Responsibilities:

• Assist in developing new products focused on property tax management for county and municipal local governments.
• Develop an understanding of the company's current property tax management products to meet current and future needs.
• Analyze requests, write, and prioritize stories with detailed development deliverables centered around property tax billing and collections.
• Serves as liaison between Client Services, Training, and Development to evaluate and troubleshoot reported customer issues.
• Analyze metrics to improve company products continually.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve the analysis and presentation of products.
• Assists with developing training materials for the end user, if requested. 
• Perform GAP analysis, highlight associated risks through the project life cycle & provide the best optimal solutions.
• Support the QA team in developing and executing test cases when needed.
• Maintain general awareness of Springbrook security and privacy policies
• Report any security incident or suspected security incident to the Springbrook Incident Response Team

Qualifications:

• Bachelor's degree in business, communications, accounting, or any related field. Relevant experience may substitute for a bachelor's degree.
• Previous product analysis experience or subject matter expertise in property tax management software used at the county or municipality level.
• Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is preferred.
• Exceptional communication, human relations, and interpersonal skills.
• The ability to work under pressure and adapt to change.
• The ability to balance customer needs against the company's vision.
• Excellent time management skills.

Preferred Job Knowledge and Skills:

• Two or more years of experience working within a local government office focused on property tax assessment, billing, or collections.
• Previous in-depth utilization of property tax software is highly preferred.
• Knowledge of software development methodologies (particularly agile).
• Advanced skills in research and analysis, planning, and implementation.
• Understanding of business issues and how they impact overall plans.
• Positive "change agent mindsets: leadership, optimism, innovation, continuous improvement of work processes.
• Customer-focused approach to problem-solving and decision-making skills.
• Ability to partner across teams and functions and influence across boundaries

Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Springbrook Software is an Equal Opportunity Employer. Springbrook Software does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://springbrooksoftware.isolvedhire.com/jobs/1311317-213057.html