Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. We are a highly motivated and collaborative team, looking for a thought leader who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment.

Key Responsibilities: 

• Drive vision and development of new products, features, and capabilities based on an intimate knowledge of customer, business and technology 
• Lead Consumer-wide critical initiatives to drive business results, improve customer experiences, and increase agility in product development 
• Critical participant in concept development and end-to-end customer experience design 
• Integrate customer research, usability studies and market analysis into actionable product requirements 
• Write and prioritize features for new products and product enhancements, balancing the needs of customers and stakeholders 
• Collaborate and negotiate with several internal partners, such as Product Management, Risk, Legal, Compliance, Technology, Platform Owners more to define and pivot product needs 
• Drive products through development, testing, launch and post launch analysis- advocating to achieve the best outcomes

Required Skills/Qualifications:

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business 
• Strong end-user focus and understanding of customer empathy  
• Bachelor’s Degree plus 3-5 years’ experience in Agile or Scaled Agile Product Development preferred 
• Experience working with partners to ideate and define business features; prioritizing features based on business / customer value and feasibility, conducting product owner test validations 
• Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives  
• Demonstrated strategic thought leadership to develop and iterate the product roadmap and backlog ensuring global reusability  
• Self-motivated with ability to manage multiple project priorities and drive flawless execution in a quickly changing, highly matrixed environment  
• Excellent communication skills with ability to engage and influence partners and senior leaders  

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.