Technical Business Analyst

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Position Purpose: Supports projects and development efforts by analyzing and documenting current business processes, recommending process improvements, and developing the business, functional, and user requirements needed to ensure that the technology solutions delivered meet the needs of the business. Serve as the liaison between the business areas and the technology team by understanding and critically evaluating business needs, forming requirements and functional needs. Work with planning and project managers, technical resources, and other stakeholders to help establish vision, determine scope, analyze needs, and help define and deliver projects and solutions that meet or exceed customer expectations. Begin to develop domain expertise in the business functions they are support supporting and may participate in the development of multi-year strategies and capability and technology roadmaps. Assigned to less complex projects, and may be partnered with other more senior analysts on projects when necessary.

We offer

• Extraordinary employee experience
• Flexible schedule
• Working from home
• Fitness subsidy
• Education subsidy
• 3 paid days to enjoy outdoor activities
• 5 Personal/sick days
• L.L.Bean employee discount
• Asociación solidarista
• Life and medical insurance
• Company doctor

About the role:

• Responsible for eliciting requirements using a variety of activities and tools from business case to functional requirements, including User Stories, requirements backlog, visual references for workflows, and knowledge transfer meetings with team members.
• Identify gaps or inefficiencies between requirements and existing or proposed solutions and develop recommendations for improvement.
• Identify opportunities for workflow/process improvements and technology impacts, and work with stakeholders to jointly develop ways to enhance productivity, efficiency, and effectiveness or improve user experience through the development process and project solution.
• Apply domain and industry knowledge to help guide solution option analysis, working closely with technical teams.
• Ensure effective data design by establishing the key questions that must be answered; how customers need to interact with information to meet business requirements and align to their business processes. Work with the design and development teams to ensure data is captured to support key questions and the ways by which the customers need to interact with the system to access key information.
• Participate in user and acceptance testing. Analyze user feedback and testing results, making prioritization decisions and recommendations for defect resolution, modifications or new requirements.
• Collaborate with developers and subject matter experts to establish the project vision and analyze tradeoffs between usability and performance needs.
• Participate in trade-off analysis, development of decision making criteria and facilitation of decision process, including presentation and discussions with senior leadership.
• Build strong relationships within organization to understand the business goals, the challenges to meeting the goals, and how technology is and should be used to accomplish the goals. Build positive, constructive partnering relationships with key stakeholder groups, including senior leaders.

Plan and facilitate major customer touch points

• Requirement definition meetings, focus groups, presentations, and interviews with internal and external stakeholders as needed to define and analyze business problems and products
• Vendor RFP’s and demonstrations: Participate in development of vendor RFP’s, scoring, demonstrations and facilitation of conversation to gather user feedback
• Concept validations: Contribute to concept deliverables, identify key users and gather feedback on concepts

About you:

Education Level: Bachelor's Degree required

English Level: C1 (Advanced)

Years of Experience: 2+ years

Skills and Qualifications:

• Bachelor's degree with 2+ years of business analysis experience
• Working knowledge of core business analysis functions (including business process analysis, roadmap development, requirement elicitation tools and techniques, e.g. JAD sessions, interviews, focus groups, workshop facilitation)
• Proven experience developing requirements and designs
• Experience with Agile methods preferred, including working directly with Product Owners to understand and prioritize enhancement requests
• Strong facilitator in large, cross-functional groups
• Strong analytic and problem solving skills
• Strong oral and written communication skills
• Exhibits organizational savvy, business savvy, and ability to influence
• Ability to work independently, multi-task and manage time
• Ability to advocate for stakeholders and/or business objectives across both functional and technical domains to ensure fully vetted, well-reasoned decision making, taking into account multiple points of view and the ability to arbitrate and objectively evaluate competing requests across the enterprise
• Able to adjust work-style and communication to match team or audience, especially when working with non-technical resources

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."