Training Manager, New Business

Training Manager, New Business

Please note that we do not offer visa sponsorship for this position.

Are you a visionary and experienced leader who is passionate about empowering and developing teams to excel? We are seeking a dynamic professional to join our leadership team and spearhead the development of our New Business Case Manager training program. In this critical role you’ll build and lead a team of Facilitators and Quality Advisors focused on training and developing all new case managers as well as creating feedback loops to ensure optimal business processing.  

The ideal candidate has experience leading operational training programs and has experience within the life insurance industry.

Essential Duties and Responsibilities

• Provide Strategic Leadership and Team Management: Inspire and guide your team to achieve ambitious goals, fostering a culture of high performance and excellence.
• Set Strategic Goals: Develop and implement team and individual objectives that align with broader organizational strategies.
• Coach and Develop: Maintain regular 1:1’s with direct reports sharing evaluations of performance and guidance to further their development and careers.
• Drive Process Improvement: Create and maintain feedback loops to ensure our Case Manager cohorts adhere to regulatory standards and deliver exceptional customer service.
• Evaluate training Impact: Regularly provide data-driven insights to senior leadership on learning retention and speed to proficiency.
• Maintain deep and comprehensive knowledge: Stay up to date on system changes and regulatory updates to aid in decisioning on any process changes to maintain compliance and a high level of ease of doing business with NLG.
• Promote Training Excellence: Advocate for and provide ongoing education about training tools, practices and resources.
• Build and maintain robust relationships: Cultivate partnerships with internal stakeholders and key business partners to drive collaborative success

This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).

Minimum Qualifications

• Bachelor’s degree in business administration, Education Administration/leadership or related field
• 3+ years direct leadership experience
• 3+ years life and annuity or financial services experience
• Strong problem solving and critical thinking skills
• Excellent organizational skills and attention to detail
• Ability to drive continuous improvement
• Strong interpersonal and communication skills
• Ability to pass a background check

Preferred Qualifications

• Master’s degree in education
• Experience leading training teams for financial services

Why Join Us?
This role is more than just a job—it’s an opportunity to lead, innovate, and make a lasting impact. You’ll play a key part in shaping our training strategy and advancing the skills of our team, all while contributing to the success of a growing and dynamic organization.

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.  National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.   

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

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