Workforce Development, Equity and Administrative Services Manager (Business Operations Manager 2)

Initial Posting Date:

01/06/2025

Application Deadline:

01/20/2025

Agency:

Oregon Health Authority

Salary Range:

$7,353 - $11,373

Position Type:

Employee

Position Title:

Workforce Development, Equity and Administrative Services Manager (Business Operations Manager 2)

Job Description:

Do you have experience bridging business operations, administrative services, and organizational design strategies together to facilitate an engaged workforce? Are you passionate about embedding equity into workforce recruitment, onboarding, retention, training, and development activities from a vibrant work culture perspective? We look forward to hearing from you!

Click Here to view a Dashboard of all current recruitments for the Behavioral Health Division, Medicaid Division, and the Office of Data Strategy & Operations (which were previously all part of OHA's Health Systems Division). The dashboard identifies the business area (“Section”) and Unit for each position and also provides a link to a position description to offer you greater context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines the Description of Duties.

This posting will be used to fill one (1) permanent, full-time position. This position is classified as Management Service and is not represented by a union.

Work Location: Salem/Marion or Portland/Multnomah; hybrid position

What you will do!

The purpose of this position is to carry out the objectives and goals of Medicaid Division as it pertains to workforce development and workforce equity strategic planning and implementation, which includes recruitment and retention, training development and delivery, and various core administrative services functions including but not limited to facilities management, equipment management, small procurement, training and travel coordination, continuity of operations, and records management.

In direct consultation and prioritization with the Medicaid Division Director, Deputy Directors and Strategic Operations & Improvement Director, this position will set the direction, goals and objectives of ensuring Medicaid has strategic alignment and coordination of workforce recruitment across all units/teams and OHA sections/divisions, including Human Resources, Equity & Inclusion, Budget, Government Relations, and the Director’s Office, as well as with the state’s Department of Administrative Services (DAS).

This position will take a collaborative leadership role in developing, preparing and monitoring near-term and long-term strategies and objectives for the Medicaid’s workforce equity plan, which includes actions to assure:

• values-oriented, trauma-informed, anti-racist, equity-embedded recruitment strategies, processes, procedures and tools are utilized by the Medicaid Division;
• training forums and content serve to advance health equity, center racial justice and consumer voice, and promote collaborative action and transformational shifts in practice;
• diversity within Medicaid’s workforce; and
• Medicaid contributes to positively impacting OHA’s Strategic Plan internal goal pillar and outcome measures: Building OHA’s internal capacity and commitment to eliminate heath inequities.

The person in this position will provide expertise, technical assistance, design input, and oversight to ensure that workforce development and administrative services functions are compliant with established policies, objectives, program priorities or applicable laws, rules, and regulations.

In addition to direct staff supervision, this position is responsible for co-creating and implementing overall strategies to ensure training, development, and career opportunities foster an environment that promotes professional learning and development for all Medicaid employees.

OHA values service excellence, leadership, integrity, health equity and partnership and has a strategic goal to end all health inequities by 2030.

The OHA mission is helping people and communities achieve optimum physical, mental, and social well-being through partnership, prevention and access to quality, affordable health care. OHA’s work is organized into three broad goals: Improve the lifelong health of all Oregonians, increase the quality, reliability, and availability of care for all Oregonians and lower or contain the cost of care so it is affordable to everyone.

What's in it for you?
Oregon Health Authority is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace.

• We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: https://www.oregon.gov/oha/pebb/pages/alex.aspx  
• Paid Leave Days:
  • 11 paid holidays each year
  • 3 additional paid "Personal Business Days" each year
  • 8 hours of paid sick leave accumulated every month
  • Progressive vacation leave accrual with increases every 5 years
• Pension and retirement programs
• Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Click here to learn more about State of Oregon benefits.

OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here, to learn more about OHA’s mission, vision and core values.

WHAT WE ARE LOOKING FOR:

Minimum Qualifications

Six years of supervision, management, or progressively related experience; OR three years of related experience and a bachelor’s degree in a related field.

Desired Attributes

• Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
• Experience factoring in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.
• Experience developing, implementing workforce development and workforce equity policies and programs in an organization that includes multiple classification levels and diverse functional expertise, inviting collaborative action and iterative design principles.
• Experience in planning, prioritizing, orchestrating, communicating, and tracking recruitment and administrative onboarding activities, including position descriptions, job postings, interviews, candidate selection, and pre-hire and hire actions.
• Experience in designing, developing, delivering, or overseeing values-oriented and experiential employee onboarding and training content that builds critical consciousness pathways that enable staff to gain/share understanding of inequities and structural racism, assuring alignment with various learning styles and cultural understandings.
• Experience managing complex, technical, and dynamic business office and administrative services functions, including creating policies, protocols, and practices that facilitate operational efficiency and process improvement.
• Experience in financial and budget management, tracking and oversight for larger scale efforts or program / team accountability.
• Specific knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, iterative design, and continuous improvement strategies; including experience in effectively managing teams and fostering a trusting team culture.
• Ability to provide organizational leadership to support inter-and cross-agency collaboration and systems-wide changes that facilitate advocacy, equity, and client-centered policies and solutions.
• Demonstrated project management experience, including ability to effectively manage multiple project timelines, contracts, plans, and deliverables.
• Experience using a wide variety of research and evaluation methods, including quantitative, qualitative and mixed methods; demonstrated skill in presenting and articulating the value and relevance of data, research, and administrative studies.
• Strong communication skills across a variety of forms that demonstrate the ability to facilitate appreciative inquiry, foster trust and transparency, and promote human-centered change management.
• Experience communicating qualitative and quantitative information, verbal and written, that are accessible to and understood by audiences with different levels of comprehension or interest and that are culturally responsive, inclusive, and appropriate. 
• Ability to navigate complex relationships; ability to demonstrate collaborative problem-solving skills, consensus-building and solution driven approaches. 
• Ability to demonstrate advanced Microsoft Excel, Word, PowerPoint and Outlook skillset; and skilled use of collaboration tools such as Microsoft Teams, SharePoint, and Smartsheet.

How to apply:

• Complete the online application

• Attach a Cover Letter, no more than 2 pages, specifically focused on your qualifications for this position as identified in the Desired Attributes section of this announcement. Please note: a cover letter is not required for your application to be considered; however, cover letters are reviewed as part of candidate prioritization and selection for interviews. A cover letter provides you the opportunity to clearly state your interest in the position, and what aspects of your professional and lived experience you believe are relevant to the role.

• Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. Update professional, educational, voluntary, and personal experience on your resume. Your application materials will be used to determine salary based on a pay equity assessment.  For further information, please visit the Pay Equity Projecthomepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Stephanie Mitchell at Voice: [503-979-7679] (TTY 711) or Email: stephanie.d.mitchell@oha.oregon.gov.

TTY users  may dial 711 or 1-800-735-2900.

For Workday technical support dial 1-855-524-5627.

Additional Information

• Please monitor your Workday account, as all communication will be sent to your Workday account. You must have a valid e-mail address to apply.
• Candidates gathered from this job announcement may be used to fill future vacancies.
• If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process.
• Oregon Health Authority (OHA) does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.  OHA is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
• If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Please only attach documents that are related to the position. Additional documents that are attached will not be reviewed.
• Attention current State of Oregon employees: To apply for posted positions, please close this window and log into your Workday account and apply through the Career worklet.
• Applicant Help and Support webpage
  

The Oregon Health Authority is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience, and training for this position.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity and anti-racism.