field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

10-Jul-2024<h4>Customer Service Center Representative</h4>Campus Services 66212BRJob SummaryThe Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines:&nbsp; Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing. The Customer Service Representative (CSR) is responsible for providing optimal customer service support to all members of the Harvard community. Customer Service is provided in person, over the phone, by email and via several product-specific websites.&nbsp;&nbsp; The CSR handles routine as well as complex and specialized requests from customers which include Schools, Departments and individual students, faculty, staff and other university affiliates. &nbsp;Position Description<ul><li>Primary contact for Parking Services, HU Housing, CommuterChoice and ID card services information to Harvard University affiliates via walk-in, phone, email, as well as product-specific websites.&nbsp; Notary Public services provided by appointment.</li><li>Advise customers on eligibility for the issuance and distribution of ID cards.&nbsp; Process ID card orders (bulk printing or individual); performs validation, image capture and printing of photo ID cards.&nbsp; Process lost ID card fees.,&nbsp; Under direction of management, assist with special projects such as processing orders for non-photo ID cards (i.e. access cards, re-writeable and vanity cards) and perform image capture and printing at offsite events.</li><li>Assist customers with commute planning; issuing and processing parking permits, parking access credentials for short term, annual and event parking; parking permit replacements, parking permit cancellations, parking violation payments, and claim check retrievals for towed vehicles. Process payments for permit and parking violations and parking violation appeals. Under direction of management, assist with special projects (i.e. Email communications, parking relocations and wait list fulfillment, etc.).&nbsp; Process applications and payments for individuals and groups during the annual permit renewal process.&nbsp; Coordinate daily customer support and troubleshooting with parking services field operations staff.</li><li>Assist customers who are prospective tenants with HU Housing portfolio and program information.&nbsp; Act as resource for customers with off campus and alternate resources. Interface with landlords, real estate brokers, and Harvard Affiliates to assist with the off-campus listing process for non-Harvard owned apartments. Process monthly apartment payments and data entry into HU Housing tenant ledger.</li><li>Assist customers who are interested in alternate commuting options with CommuterChoice program information.&nbsp; Act as a resource for customers with alternate resources including Mass Transit, trip planning, Blue Bikes, ZipCar, EV charging options and carpooling. Under direction of management attend employee orientations and special events to promote Commuter Choice programs.</li><li>Act as Notary Public to provide services to Harvard affiliates (Notary commission fee paid by Harvard)</li><li>Reconcile all daily transactions and receipts (cash, check, credit card, payroll and term bill transactions) processed for Parking, HU Housing and ID Card Services.</li><li>The Campus Service Center is a University wide resource and staff must be capable of problem solving and facilitating resolution of service issues for customers regardless of whether the resolution is under direct CSC control. &nbsp;Trouble shoot issues related to people data systems (human resources, student, university directory), access control, university privileges, Crimson Cash and meal plans, CSC products, software, data feeds and equipment.</li><li>Maintain accuracy and security of all identity and confidential information; maintain security of all equipment and supplies ensuring equipment is shut down and all confidential paperwork and security sensitive and valuable supplies/products are secured on a nightly basis.</li><li>&nbsp;Perform related duties as required.</li></ul>Basic Qualifications High school graduate or equivalent with some higher level business training and three or more years of related customer service experience.&nbsp; Must have excellent customer service skills; positively believing that the customer comes first. Must have outstanding professional communication, technical and analytical skills. Must have experience working with the public and ability to manage sensitive conversations when necessary. Additional Qualifications and Skills<ul><li>High School graduate or equivalent required.&nbsp; College degree preferred.</li><li>Must be able to give and receive positive and negative feedback.&nbsp; </li><li>Strong willingness to learn a variety of University systems and keep current with policies and procedures of the services provided by the Campus Service Center.&nbsp; </li><li>Exceptional team player and ability to work with a wide variety of customers</li><li>Detail-oriented and capable of multi-tasking, while always keeping management informed and following tasks through to successful completion.</li><li>Flexible and with the ability to adjust priorities as needed and to easily move from one duty to another. </li><li>Willing to work alternate schedules or overtime during peak demand.</li><li>Ability to apply for and be commissioned by the Commonwealth as a Notary Public</li><li>Technical aptitude to learn new software applications as needed.&nbsp; </li><li>Previous experience in a university setting and knowledge of Boston and Cambridge preferred.</li></ul> Technology Skills Required:<ul><li>Microsoft Office Suite (Word, Excel, Outlook, One Drive)</li><li>Experience with Yardi (apartment rentals and leasing management), T2 Flex (parking software), SalesForce (CRM), PhotoShop and CBord (ID Software) a plus.</li></ul>Working ConditionsEmergency Status Designation:&nbsp; Critical Operations Personnel The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Work Format DetailsThis position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403033 Staff Assistant III Work FormatOn-Site Sub-UnitTransportation Salary Grade053Department103742Union55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 8am-5pmCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-GJ1

Harvard University FAS Human Resources

Customer Service Center Representative

<h4>Company Description</h4>At RPI we pride ourselves on being a team in the truest sense. We foster a collaborative working environment and are available to lend a hand where needed. Our approach focuses on results, but we enjoy thinking outside the box and breaking down preconceived notions. Our atmosphere is professional and relaxed. Success is measured by client satisfaction, ease to work with, and performance.<h4>Job Description</h4>RPI Consultants seeks a Functional "Infor WFM" Consultant with extensive experience in the Infor Workforce Management product to join our growing practice. This role leads application architecture, design, configuration, deployment, and support of Infor WFM Suite, which, depending on individual expertise may&nbsp;include&nbsp;Time &amp; Attendance and/or&nbsp;Multi-View Scheduler,&nbsp;all submodules and related functionality. You will implement thoughtful solutions to meet your client's business process challenges with employee time &amp; attendance tracking and staffing &amp; scheduling needs. Together, with your team, you will conduct a thorough assessment of your clients' current processes, pinpointing obstacles and areas needing enhancement. In collaboration with your clients, you will devise and execute a streamlined and sophisticated system rooted in industry best practices.&nbsp;Responsibilities:This position is responsible for leading and supporting full cycle implementations of Infor Workforce Management, including;&nbsp;<ul><li>Delivering on time and on budget projects</li><li>Gathering requirements and performing system analysis,</li><li>Designing the system,&nbsp;solution architecting and creating&nbsp;functional design documentation</li><li>Carrying out system configuration,&nbsp;integrations and testing</li><li>Providing&nbsp;training for the final comprehensive solution and providing&nbsp;post go- live support</li><li>Working with the RPI WFM and PMO teams to continuously improve and promote leading practices, delivery methodology, project delivery, solution integrations, and value add services as well as support company marketing efforts</li><li>Provide thought leadership in the Infor WFM space including delivery of presentations and creation of relevant content</li><li>Serve as a mentor and coach to other consultants and colleagues</li></ul><h4>Qualifications</h4>You must possess deep product knowledge and have strong customer service skills. Additionally, you have the ability to think, act and direct strategic initiatives. The ideal candidate will have;Highly Preferred<ul><li>Infor Certified WFM Time and Attendance&nbsp;</li><li>Infor Certified WFM Multiview Scheduler</li><li>Infor&nbsp;Certified WFM LFSO</li></ul>Mandatory<ul><li>7-10 years of experience implementing Infor Workforce Management</li><li>3-5 yrs experience designing&nbsp;and implementing the Time and Attendance module, which included Pay Rules, Entitlement Policies,&nbsp;Payroll Export, Clocks, Basic Scheduling, and Interfaces and/or,</li><li>3-5 yrs experience designing and implementing the Multi-View Scheduler&nbsp;module, which involves Time codes, Activity and activity types, Shifts and shift typesJobs, Skills, Employee default labor metrics, Teams, Schedule periods, Day parts, Long-term absences</li><li>Be a recognzed leader in the INFOR WFM provider network who demonstrates mastery and expert knowledge of your&nbsp;functional discipline</li><li>Ability to predict client needs, issues and propose/deliver solutions for resolutions</li><li>Ability to interact with, communicate with, and to&nbsp;gain the trust of&nbsp; Project Sponsors, Executives, Steering Committees, and RPI colleagues</li><li>Demonstrate willingness to learn and invest&nbsp;time to stay current and keep skills sharp and relevant</li></ul><ul><li>Ability to work with the RPI Sales team and Practice Management to effectively generate revenue where opportunities align</li></ul><h4>Additional Information</h4>All of your information will be kept confidential according to EEO guidelines.RPI Consultants is headquartered in Baltimore since 1999."RPI Consultants, LLC is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

RPI Consultants

Senior Infor WFM Functional Consultant - Remote

Payment Center Customer Service RepPlease note that we do not offer visa sponsorship for this position.Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group.&nbsp; You will empower customers by providing information, help to solve important issues, and collaborates with the team to reach our full potential and achieve results. &nbsp;You will build skills that allow you to complete first-call resolution by having experience in call handling and payment processing.&nbsp; Ultimately, you will be an active and engaged member of a team dedicated to bringing peace of mind to all we serve.Responsibilities:Identifies, understands, and interprets customer needs, responding to a variety of questions (e.g. payment related statuses, requirements needed, policy value inquiries, product structure etc.) from a diverse group of agents, policyholders, and customers, in a high-volume inbound call environment, and implements resolutions in a way that provides quality customer service with urgency and caring curiosity.&nbsp;Navigates multiple technology systems (e.g. mainframe, CRM, SalesForce, Five9, etc.) to research customer questions and concerns, notate the policy after each interaction, and submit work items (e.g. disbursement of money, requests, payments, etc.) to accurately service the variety of transactions that occur over the lifetime of a customer.&nbsp;Processes payment-related transactions (e.g. inbound payments and disbursements on life and annuity policies) in accordance with expectations and is able to meet standards on quality, timeliness, and accuracy. &nbsp;Utilizes significant product knowledge (e.g. legacy product knowledge, life insurance, annuity) to guide and educate agents on both simple and complicated requests (e.g. submitting applications, offering options, self-service, how to use technology or processes, etc.), asking questions to provide information relevant to the customer’s wants and needs.Factors that lead to success:Customer Focus: You get excited, and feel rewarded in helping peopleDetailed-oriented with a focus on quality and timeliness: You are proud of providing quality work in a timely mannerResiliency: You quickly adapt to business needs (new information/processes, pivoting from one task to another) under pressure, bouncing back from setbacks easilyNimble Learner: You are naturally curious and eager to learn with the ability to navigate ambiguity to arrive at the answer, even when not all the information is readily availableSelf-Development: You take ownership of issues and instill confidence in the caller while collaborating across multiple departmentsDemonstrate Self-Awareness: You are empathetic and intuitively relate to othersCommunicates effectively/Interpersonal Savvy: You can clearly convey your message verbally and written and demonstrate strong listening skills with customers and internal teammates&nbsp;Tech-savvy: You are great at multi-tasking in a fast-paced environment and are computer savvy (web searches, MS Office and Mainframes)Collaborative: You easily build positive, professional relationships with our customers and internal stakeholdersThinks critically: &nbsp;You have a knack for seeing how things can be done more efficiently and effectively, and are open to continuous improvement and changeMinimum Qualifications:<ul><li>Associates degree or higher (preferred)</li><li>You have 2+ years of professional work experience interacting with customers</li><li>Basic ability to read and interpret information</li><li>Perform arithmetic, ratios, rates and percentages</li></ul> What You’ll Find at National Life Group<ul><li>Competitive pay (starting at $22/hr.) and outstanding health, wellness, and insurance benefits</li><li>Genuine opportunities for growth and career advancement</li><li>Full tuition sponsorship&nbsp;for completing your undergraduate and graduate degrees with University Arizona World Campus; additional $5K in annual tuition reimbursement</li><li>Paid time off and holidays</li><li>40 hours of community service hours annually</li><li>A culture committed to inclusion and diversity</li></ul>Environmental:<ul><li>Work schedule hours: Monday-Friday 8am-7pm ET (9a-6p CT) Monday-Friday</li><li>Structured schedule, with built in breaks</li><li>Time spent on the phone speaking with customers and processing customer and agent requests</li></ul><h6>The starting rate listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Payment Center Customer Service Rep

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents.</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community.</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximize efficiency of utilities.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>

Greystar

Customer Service Associate - Part time

Compensation Type: SalariedCompensation: $40.00Job SummaryThe Customer Service &amp; 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor.ESSENTIAL JOB FUNCTIONSInstruction &amp; Program SupportFacilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:<ul><li>Providing a comprehensive overview of customer service principles</li><li>Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions</li><li>Enhancing understanding of customer needs and expectations</li><li>Promoting problem-solving skills and conflict-resolution techniques</li><li>Developing proficiency in handling customer inquiries and complaints with a customer-centric approach</li><li>Ensuring awareness and adherence to company policies and procedures</li><li>Improving product knowledge and service delivery</li><li>Utilizing technology tools, including Microsoft Office applications, for workplace excellence</li><li>Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals</li><li>Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.</li></ul>Customer Service and Classroom SupportThe Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:<ul><li>Utilizing effective assessment techniques to measure student progress and performance.</li><li>Providing timely and constructive feedback to guide students' learning journey.</li><li>Determining and submitting grades in accordance with college policies.</li><li>Maintaining accurate and confidential records.</li><li>Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.</li><li>Demonstrating punctuality, attendance, and a professional work ethic.</li><li>Taking on additional responsibilities as needed to contribute to student success and overall team goals.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications:<ul><li>Bachelor's or Master's Degree in a relevant field</li><li>Two (2) years of teaching experience or instructional experience</li><li>Strong focus on customer service and instructional methodologies</li></ul>Preferred Qualifications:<ul><li>Relevant certifications in customer service and instructional design</li></ul>Additional Information:<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>WORKING CONDITIONS<ul><li>Typical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel to various Columbus State campuses and client sites.</li></ul>*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Non-Credit Instructor - Customer Service & 21st Century Skills

17-May-2024<h4>Statistical Project Manager</h4>Harvard T.H. Chan School of Public Health 65908BRJob Summary The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians and epidemiologists including Harvard faculty, research scientists and staff.&nbsp; Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention guidelines. CBAR has a hybrid work environment which includes a combination of on-campus/in-person work and remote work. The Center for Biostatistics in AIDS Research (CBAR) is actively recruiting a Statistical Project Manager position.&nbsp; The successful applicant will collaborate with medical researchers, senior statisticians and epidemiologists on national and international infectious diseases clinical trials and observational studies. The primary focus will be on studies undertaken by ACTG (Advancing Clinical Therapeutics Globally for HIV/AIDS and other infections). Duties include, but are not limited to, clinical trial and observational study review; data collection forms design and review; stratification/randomization of studies; statistical programming; data analysis and monitoring; and report writing under the mentorship and supervision of senior staff. This position will also serve on internal CBAR committees. &nbsp;Position DescriptionUp to fifty percent (50%) of this position is dedicated to the statistical project management for a scientific section of the ACTG Network.&nbsp; The Statistical Project Manager will be responsible for the supervision of 2 - 3 Biostatistician II positions.&nbsp; The project management and supervisory aspects of the role include but are not limited to: Statistical project management responsibilities such as:&nbsp; &nbsp;&nbsp;&nbsp; • Working with project leadership on assignment of work (e.g., validation, data requests, studies) to MS-level Biostatisticians and Statistical Programmers; &nbsp;&nbsp;&nbsp; • Tracking validation requests, coordinate validation assignments, and monitor completion status. Mediate&nbsp;&nbsp; disagreements between validators and analysts; &nbsp;&nbsp;&nbsp; • Ensuring reasonable timelines for completing work and equitable distribution of assignments (e.g., validation, beta-testing). Identifying areas for training and improving work efficiency; and &nbsp;&nbsp;&nbsp; • Assisting project leadership with: &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;o Preparation and review of project management reports on work progress and completion, including annual progress &nbsp;&nbsp;&nbsp;&nbsp;reports &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;o Tracking and preparation of estimated statistician and programmer effort needed for data and specimen requests Supervising responsibilities such as: &nbsp;&nbsp;&nbsp; • Guiding and reviewing supervisee’s assigned work; &nbsp;&nbsp;&nbsp; • Meeting regularly with supervisees to ensure their work/projects proceed efficiently; &nbsp;&nbsp;&nbsp; • Working with Training Committee to identify where more central training is needed; &nbsp;&nbsp;&nbsp; • Coordinating work load and priorities for supervisees with section/project leadership; and &nbsp;&nbsp;&nbsp; • Completing annual performance reviews of supervisees. The remainder of this position’s time will be on clinical and observational studies of treatment for and management of HIV and its co-infections. The successful applicant will collaborate with medical researchers and senior statisticians on US and international studies involving adult or pediatric participants. Biostatistician responsibilities such as: &nbsp;&nbsp;&nbsp; • Clinical and observational study development and review; &nbsp;&nbsp;&nbsp; • Forms design and review; &nbsp; &nbsp;&nbsp;• SDTM Modeling; &nbsp;&nbsp;&nbsp; • Study Monitoring; &nbsp;&nbsp;&nbsp; • Development of analysis plans; and &nbsp;&nbsp;&nbsp; • Development of ADaM analysis datasets, programming, analysis and report writing. This position is located in the Center for Biostatistics in AIDS Research (CBAR) within the Harvard T.H. Chan School of Public Health in Boston, Massachusetts.&nbsp; Since 1989, CBAR and the Harvard T.H. Chan School of Public Health have provided a strong program for growth and professional development of its managers -- including a defined career path and opportunities for continuing education and attendance of professional meetings. Please attach the following when applying: 1) Resume, 2) Cover letter, 3) Transcript (official or unofficial) from MA/MS program and 4) Names and email addresses for three (3) Professional references. PLEASE NOTE: This position has a term date of November 30, 2027 with a strong likelihood of extension. &nbsp;Basic Qualifications<ul><li>Master's Degree in Biostatistics, Statistics, or a closely related field, or equivalent experience, is required </li><li>7+ years of related statistical experience, including with multi-center clinical trials, or equivalent collaborative statistical experience required</li><li>Experience with statistical software (such as SAS, Stata, etc.) required</li></ul>Additional Qualifications and SkillsThe following job-specific skills and competencies are preferred:<ul><li>&nbsp;Statistical experience with multi-center clinical trials, or equivalent collaborative statistical experience, strongly preferred</li><li>Highly specialized and technical knowledge of statistical analysis techniques and principles including categorical data and censored failure time data analysis</li><li>Advanced computer skills and experience with major statistical computing packages</li><li>Experience in effectively collaborating with study chairs, medical officers, protocol specialists and database managers</li><li>Experience with independently analyzing data from clinical trials using standard statistical techniques</li><li>Experience contributing to the writing of manuscripts, abstracts, and other publications documenting study findings</li><li>Prior supervisory experience </li><li>Experience with MS Office (Word, Excel, PowerPoint)</li><li>Experience with SAS, or strong background in other relevant packages (e.g., STATA, S-PLUS or R) </li><li>Familiarity with medical terminology</li><li>Strong written and verbal communication skills &nbsp;</li></ul> The following cultural competencies are also preferred:<ul><li>Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments</li><li>Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion </li><li>Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity</li><li>Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals</li></ul>Additional InformationJoin the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country! ----------<ul><li>The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.</li><li>Harvard University requires pre-employment reference checks and background screenings.</li><li>This position has a 90 day orientation and review period.</li></ul>---------- The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include:<ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li>Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li>Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li>Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionResearch Department Office LocationUSA - MA - Boston Job CodeRS0358 Statistician III Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade058DepartmentCenter for Biostatistics in AIDS ResearchUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Appointment End Date30-Nov-2027Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-SL1

Statistical Project Manager

<h4>Overview</h4>LMI is seeking applicants for a senior facilities project manager in Warrenton, Virginia. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. This position will be providing direct client support within various client locations in the region.<h4>Responsibilities</h4><ul><li>Manage project design and/or construction efforts, to include schedule, funding, and day-to-day project oversight</li><li>Manage and evaluate construction contractor performance</li><li>Integrate and coordinate projects with field personnel</li><li>Evaluate, validate, and manage project change requests</li><li>Provide official weekly project status reports</li><li>Prepare and distribute project communication with customers, management, integrated project teams, and stakeholders</li><li>Assist the client's Contracting Officer (CO) and Contracting Officer's Technical Representative (COTR) with acquisition planning, execution and administration</li><li>Assist the CO and COTR with conducting pre-bid and pre-construction site visits with the COTR</li><li>Provide invoice supporting information to the COTR for payment</li><li>Prepare and monitor project schedules and budgets; provide technical guidance and assistance on contracting and construction-related issues; direct design efforts; recommend construction documents for approval; and provide oversight of any follow-on maintenance programs</li><li>Optimize performance, cost, and schedule by ensuring project objectives are achieved on schedule and at the lowest cost compatible with user requirements</li><li>Conduct design reviews with the customer</li><li>Ensure timely input of all data, comments, and documentation into MAXIMO software project management tool. This requirement applies to all projects, work orders, and tasks across the project lifecycle.</li><li>Ensure integration of all systems, including information technology, telephone, security, electrical, HVAC, and plumbing</li><li>Prepare Contractor Performance Report (CPR) upon contract closeout</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree in any field; high school, vocational school, or trade school diploma and five (5) years’ work experience in a similar field may be substituted for degree requirement</li><li>Ten (10) years of experience in project management</li><li>Five (5) years of experience with MS Project or other PM software</li><li>Project Management Professional (PMP) desired</li></ul>*This position requires an active TS/SCI with Polygraph clearance*<h4>EEO Statement</h4>LMI is an Equal Opportunity Employer-all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.&nbsp;<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Facilities Project Manager - TS/SCI with Polygraph Required

Title: Adjunct Instructor – Management
 Required Documents Needed to Upload at Time of Application: • Resume • Unofficial Transcripts
 Position Summary: To provide quality instruction for student learning and to maintain a positive learning environment in the classroom. The major emphasis will be placed on teaching and evaluating students in the classroom and laboratories.
 Department: Business &amp; Computer Technology
 Duties and Responsibilities: 1. Planning and teaching classes as assigned and as outlined in the course descriptions and course syllabi. 2. Supervising the study and learning activities of students assigned. 3. Submitting requests through the department head, program coordinator, or lead teacher for equipment, supplies, textbooks, and other instructional aids. 4. Evaluating the academic progress of students. 5. Demonstrating knowledge of services, regulations, and procedures as defined in the Adjunct Faculty Handbook. 6. Submitting course grades and performing other administrative duties as required. 7. Scheduling two office hours. For extenuating circumstances in which office hours cannot be scheduled, the adjunct faculty member must submit a written plan to the Dean describing how students can access the instructor. Office hours are not paid during the summer session.
 Required Qualifications: Master’s degree or higher from a regionally accredited college/university with at least 18 graduate semester hours in the Management teaching field
 Availability/Closing Date: This posting is not a guarantee of an open position. Applications for adjunct faculty positions are accepted on a continuous basis and reviewed by the department when openings become available. Future teaching assignments are on a term-by-term basis, which may include fall, spring and summer. Postings close yearly on January 31; to maintain your application within the system, you will need to re-apply each year.
 Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
 Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
 If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
 If you are interested in this position, click on the link to the “right” to apply.
 #mrp

Motlow State Community College


      Adjunct Instructor – Management
    

Job Title: Adjunct Instructor of Management
Campus Location:&nbsp;Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)
Job Purpose:&nbsp;To provide instruction in management and business courses.
Essential Job Functions:
<ul>
<li>Teach management and business courses. Courses are offered primarily for conventional in-person classes with potential for some Hybrid or Desktop Video Courses through Microsoft Teams, Zoom or other technology.</li>
<li>Prepare course syllabi and course materials, evaluate student learning, and maintain class records as defined.&nbsp;</li>
<li>Complete required training as assigned by the head instructor.&nbsp;</li>
<li>Perform job functions in accordance with the institution’s policies and procedures.&nbsp;</li>
<li>Manage curricula in accordance with all standards defined by applicable accredited bodies. This includes regular assessment of program competencies and changes to curricula based on assessments.</li>
<li>May perform other duties as assigned.</li>
</ul>
Required Qualifications:
<ul>
<li>Master Degree in business, management or related field from a regionally accredited institution. 
</li>
<li>Understanding and acceptance of the comprehensive community college philosophy. 
</li>
<li>Ability to communicate effectively and maintain effective interpersonal relationships with students, faculty, and staff. 
</li>
</ul>
Preferred Qualifications:
<ul>
<li>Teaching experience. 
</li>
<li>Knowledge of course delivery through information technology methods. 
</li>
</ul>
Behavioral Core Competencies:
<ul>
<li>Empowers and motivates students to learn effectively. 
</li>
<li>Ability to work with all student demographics (traditional students, adult learners) in delivering required course materials without compromising the quality of the curriculum is required. 
</li>
<li>Works effectively with other faculty and administrators within the department, the division, and the college to provide well-developed courses and programs of study. 
</li>
<li>Is a team player and contributes to the department and the division with new ideas and approaches, and uses professional development opportunities to expand instructional vision. 
</li>
<li>Inspires improvement to advance the College’s mission while preserving institutional principles and character; recognizes and rewards people whose actions support organizational change efforts. 
</li>
<li>Considers the impact and efficiency of decisions prior to deciding on a specific course of action in deference to WSCC’s benefactors and supporters. 
</li>
</ul>
Leadership &amp; Supervisory: No authority or responsibility for the supervision of others.
Environment &amp; Working Conditions:&nbsp;Office environment is temperature controlled with occasional fluctuations.&nbsp; May be exposed to varying conditions when traveling to various work locations on other campuses.
Physical Demands (including requirements for travel or working nights/weekends/holidays):&nbsp;
<ul>
<li>Ability to operate and manage computer equipment and multimedia equipment as well as standard office machines such as fax and copier in the department.</li>
<li>Travel to other campuses as needed to deliver course content.</li>
<li>Support evening and distance education offerings as needed to reach students.</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this job.
REQ#495216


      Adjunct Instructor of Management
    

POSITION ANNOUNCEMENT
HEALTH INFORMATION MANAGEMENT TECHNOLOGY INSTRUCTOR FULL TIME
The Tennessee College of Applied Technology Crump is accepting applications for the full-time position of a Health Information Management Technology (Medical Billing and Coding) Instructor.&nbsp;
Minimum Qualifications:
<ul>
<li>Post-secondary education in Health Information Management, Medical Office Administration, or healthcare related field</li>
<li>Certified Professional Coder, related certification or ability to obtain professional certification</li>
<li>Three years’ work experience in the field of medical coding and billing and electronic health record systems or related experience</li>
<li>Must possess the organizational and communication skills necessary to be an effective instructor</li>
<li>Commitment to utilizing technology in the teaching/learning experience and willingness to stay up-to-date on current and upcoming technology</li>
</ul>
General Duties:
<ul>
<li>Teach all phases of the Health Information Management Technology Program including: customer service, business communications, medical insurance, electronic health records, medical coding and billing, medical terminology and basic anatomy.</li>
<li>Monitor, grade, and evaluate individual students’ progress, maintain student records in the college’s student records management software, maintain appropriate documentation, and submit timely reports.&nbsp;</li>
<li>Maintain good public relations with related industry and an active advisory committee</li>
<li>Cooperate with outside agencies and supervise and follow-up on students participating in cooperative education.&nbsp;</li>
<li>Other duties include curriculum development, student recruitment, placement, follow-up of program graduates, participation in professional development activities, and participation in student organizations.&nbsp; Some travel is required.</li>
</ul>
SALARY:&nbsp; Commensurate with Tennessee Colleges of Applied Technology salary guidelines.
WORKING CONDITIONS:
<ul>
<li>Use of computer</li>
<li>Normal standing, sitting, and walking</li>
<li>Lift, carry, push and/or pull up to 40 lbs</li>
<li>Operate a motor vehicle to travel within the college service area and in other areas as needed.</li>
</ul>
APPLICATION &amp; RESUME SUBMISSION:&nbsp; Qualified applicants should submit a cover letter, resume, transcripts, applicable certifications and application online at tcatcrump.edu&nbsp; For more information call Christi Floyd at 731-632-3393.&nbsp; Complete applications will be accepted until position is filled.&nbsp;
APPLICATION REVIEW:&nbsp; Review of complete application submittals will begin immediately.&nbsp;
Tennessee College of Applied Technology Crump is a TBR institution and is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, status as a protected veteran, political affiliation, genetic information, or any other legally protected class with respect to all employment, programs and activities.&nbsp; The following person has been designated to handle inquiries regarding the non-discrimination policies:&nbsp; Brian Harris, Vice President, PO Box 89, Crump, TN 38327, <a href="mailto:brian.harris@tcatcrump.edu" target="_blank">brian.harris@tcatcrump.edu</a>&nbsp; See the full non-discrimination statement at <a href="http://www.tcatcrump.edu/about/non-discrimination-statement" target="_blank">tcatcrump.edu/about/non-discrimination-statement</a>.&nbsp;

734 Project Management / Professional Services Jobs