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Position Title Case Management Coordinator (PT, Grant Funded) Job Category Part-Time Staff Range Minimum $37.00/hr. Position Type Part Time Department Division on Women Job Summary Coordinates the implementation of high-quality programs at The Women’s Center at CCM and provides case management services for participants funded through the NJ Division on Women Displaced Homemaker grant. Conducts intake assessments, makes referrals to appropriate community agencies, and provides case management and follow up for individuals accepted into the program. In conjunction with other staff members, ensures that each participant develops a job readiness plan while addressing and stabilizing financial and emotional stresses. Within grant guidelines, provides leadership in identifying community needs and designing quality programs and services to meet those needs. Responsible for assessing processes and services and working with staff to ensure continuous improvement. Assists with and is responsible for maintaining participant records and documentation of services. Will attend community social service agency meetings Provides leadership to The Women’s Center team, volunteers, and within the division. Qualifications - Education Bachelor’s degree in social work, public administration or related field. Master’s preferred. Qualifications - Experience Five (5) years experience conducting case management and assessment. Experience leading a small team preferred. Knowledge and experience with grants management preferred. Qualifications - Skills Demonstrates understanding of community college mission and practices an open-door policy. Working knowledge of coordinating services with multiple agencies, business, and educational partners. Bilingual Spanish highly desired. Proficiency in Microsoft products (particularly Word, Excel and PowerPoint) and Adobe Acrobat required. Experience with or ability to learn Salesforce.com or other CRM is required. Work Hours 9:00-3:00, Monday – Thursday with some flexibility

County College of Morris

Case Management Coordinator (PT, Grant Funded)

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.
We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Events Coordinator
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Southwest Tennessee Community College
Department: Marketing and Communications
Campus Location: STCC - Multiple Campus Locations
Job Summary
This is a full-time, fiscal year appointment position, reporting to the Vice President of Communications. The incumbent will be a dynamic individual primarily responsible for coordinating and ensuring the highest quality of all college events from conception to completion. This position will define the goals, success metrics, and messaging for events that support the College’s mission, programs, and advance strategic goals. The individual will coordinate recurring events, special events, and conferences that promote the College, its students, alumni, faculty, and resources available to the community.
Job Duties
<ul>
<li>Directs the creation of high-impact events that garner press coverage, build positive brand awareness, foster community relations, and acquire new supporters who positively affect the College.</li>
<li>Consults with internal and external clients to assess and understand their needs for the event; areas of discussion and consultation include staffing, meeting rooms, convention halls, catering, signage, programs, music, security, display areas, and other specialized requirements, and provides guidance on the final selection.</li>
<li>Secures speakers and special guests as needed to enhance event programming and engagement.</li>
<li>Assists with college-wide events such as commencement, annual service awards ceremony, holiday receptions, building dedications, fundraising events, presidential initiatives, and strategic campaign events.</li>
<li>Organizes and oversees committees/volunteers for events, ensuring members contribute effectively</li>
<li>Performs administrative duties related to event planning, including compilation of guest/attendance lists, establishing and monitoring event budgets, evaluating events upon completion, and generating summary reports of outcomes.</li>
<li>Develops, plans, and implements an annual college-wide events calendar and regularly communicates updates to relevant stakeholders.</li>
<li>Consults with administrators and employees in the planning and execution of events.</li>
<li>Writes or assists in writing correspondence, scripts, and other promotion/publicity materials as needed.</li>
<li>Participates in the development and administration of the department budget; monitors and approves expenditures.</li>
<li>Develops communications, assigns staff, engages vendors, and oversees event execution.</li>
<li>Represents the College at a variety of internal and external activities and functions as determined by the supervisor.</li>
<li>Ensures that events meet legal, safety, and health requirements and regulations; obtains necessary permits from fire and health departments, as needed.</li>
<li>Some evening and weekend work hours required.</li>
<li>Performs all other duties and responsibilities as assigned by the supervisor.</li>
</ul>
Minimum Qualifications
<ul>
<li>Associate’s degree required with three (3) years of increasingly responsible experience in event planning or an equivalent combination of training and experience.</li>
</ul>
Preferred Qualifications
<ul>
<li>Bachelor’s degree</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Excellent verbal and written communication skills. 
</li>
<li>Excellent interpersonal and customer service skills. 
</li>
<li>Strong organizational skills and meticulous attention to detail. 
</li>
<li>Experience in event logistics, vendor negotiations, and program execution. 
</li>
<li>Demonstrated ability to secure speakers and entertainment as part of event planning. 
</li>
<li>Experience working with vendors and arranging for contracted services. 
</li>
<li>Computer and software proficiency, including event management technology. 
</li>
<li>Ability to respond to problems and assist clients with a calm, courteous, and helpful manner. 
</li>
<li>Ability to draft/write professional correspondence, marketing materials, scripts, and other event and business-related communication materials. 
</li>
<li>Ability to interact effectively and professionally at events for all levels of college officials and supporters. 
</li>
<li>Experience managing budgets and tracking event expenses effectively.</li>
</ul>
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
A summary of our benefits can be found below:&nbsp;
<a href="https://www.southwest.tn.edu/hr/benefits-overview.php" target="_blank">https://www.southwest.tn.edu/hr/benefits-overview.php</a>
Incomplete applications will not be considered.
Southwest Tennessee Community College&nbsp;is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

Motlow State Community College


      Events Coordinator
    

Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$39.11 - $48.12 HourlyDepartment:Health DepartmentJob Type:Regular RepresentedExemption Status:United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):February 17, 2025 The Opportunity:Overview:<h4>This is an Open Till Filled Recruitment.</h4><h4>Public Service Loan Forgiveness (PSLF)</h4>An additional benefit to being a full time employee with the Multnomah County Health Department is that you will qualify for the Federal Student Aid U.S Department Of Education Public Service Loan Forgiveness program. Essentially this is a program that allows those that work for a qualifying employer for a period of at least 10 years to have their student loans forgiven. To learn more about&nbsp; Public Service Loan Forgiveness please visitPublic Service Loan Forgiveness (PSLF).Additional Compensation:<ul><li>Jail Side Premium:Mental Health Consultants also receive a Jail Side 10% Hourly Premium.</li><li>Cultural Knowledge, Skills and Abilities (KSA) Premium : MHC with a KSA will receive a 4% hourly premium.</li><li>Retention Incentive: As a newly hired Mental Health Consultant you will receive a one-time New Hire Recruitment and Retention Incentive payment of $1,500 on your first paycheck. The incentive will be prorated based on the position's FTE status.</li></ul><ul><li>Benefits: Multnomah County provides generous benefits to our employees and their covered family members, including domestic partners. Multnomah County offers a comprehensive benefits package that includes medical, dental, and vision insurance, ten paid holidays each year, vacation and sick leave, life and supplemental life insurance, flexible spending accounts, employee assistance program, and participation in Oregon Public Employees Retirement System (PERS). Please click here for aGeneral Benefits Overview that you as a Multnomah County employee will be eligible to receive.</li></ul>THIS WORK MATTERS!At Corrections Health, we provide medically needed health care to adults and youth in custody at Multnomah County Jails and Juvenile Detention Facility. Come join our team of Portland's most outstanding health care professionals providing exceptional services to our diverse community!The DEL Clinic (Juvenile Detention Center) Mental Health Consultant Black Cultural KSA (AA MHC KSA) provides direct services of assessment, crisis intervention, counseling and case management for the mentally ill client population in jail. Indirect services include case consultation, education, research and selected assigned administrative and patient care duties.&nbsp;&nbsp;It is everyone’s responsibility to create a culture of respect, trust and understanding for the highly diverse population the Health Department serves in the jails and in the community.Black Culture/African American culture Knowledge, Skills and Abilities (KSA):&nbsp;This position requires advanced knowledge of and experience working with the Black/African-American community. This would be demonstrated by understanding and supporting cultural considerations that impact clients, including over-representation of Black, Indigenous and other People of Color in the criminal/legal system and the impact of trauma, including racial trauma. Specifically knows the African-American/Black Community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs.If interested in this opportunity, please apply immediately as we are scheduling interviews!<h4>Come join us in doing work that matters!</h4>Depending upon assignment, you will be performing some or all of the following duties, which are a representative sample of the level of work appropriate to these positions:<ul><li>Provide direct client care services, like assessment, crisis intervention, counseling, case management, and discharge planning for the mentally ill client population in jail.</li><li>Provide indirect services including case consultation, education, research and selected assigned administrative and patient care duties.</li><li>Receive clients on a referred, emergent or follow-up basis; responsible for triaging referrals based on acuity and client needs.&nbsp;</li><li>Ability to use electronic medical records; accurately document client's care through the use of our standard templates.</li><li>Ability to manage a large caseload, and to interface with provider and support staff.</li><li>Use appropriate skills to defuse potentially violent or aggressive situations.</li><li>Participate actively in the Mental Health Team, consulting with providers, nurses, your supervisor, and monitoring client response to treatment; and in court process, when subpoenaed, to explain client's mental health status.</li><li>Work closely with DCJ Management and Juvenile Custody Support Specialists in their day-to-day encounters with mentally ill clients.</li></ul><h4>TO QUALIFY:</h4>We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.<h4>Minimum Qualifications/Transferable Skills*:&nbsp;</h4>Education/Certification: Must have a Masters degree and must meet the standards ofQualified Mental Health Professional - R (QMHP-R) with the Mental Health &amp; Addiction Certification Board of Oregon (MHACBO). Please visit the MHACBO website to confirm your eligibility to apply. This position requires a QMHP-R within 30 days of hire and/or licensed Board of Oregon (LPC, LCSW, LMFT, PhD, PsyD, etc.) AND<ul><li>Masters degree in psychology or</li><li>Masters degree in social work or counseling or</li><li>Masters degree in a behavioral science field AND</li></ul><ul><li>Current CPR/BLS certification (Valid certification upon hire)&nbsp;</li><li>Black Culture/African American culture Knowledge, Skills and Abilities (KSA):&nbsp;This position requires advanced knowledge of and experience working with the Black/African-American community. This would be demonstrated by understanding and supporting cultural considerations that impact clients, including over-representation of Black, Indigenous and other People of Color in the criminal/legal system and the impact of trauma, including racial trauma. Specifically knows the African-American/Black Community, historical and current barriers to mental health services and has knowledge of the traditions, values and customs.</li><li>May require a valid drivers’ license.&nbsp;</li></ul><h4>Other:&nbsp;</h4><ul><li>The position requires a background investigation which may include being fingerprinted. Employment is contingent on passing a background investigation.</li><li>The employee holding the position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees.</li></ul><h4>Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.</h4><ul><li>Experience working in a clinical setting</li><li>Experience in a corrections setting</li><li>Licenses/Certificates: Professional licensure or certification (e.g. Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage and Family Counselor, Licensed Clinical Psychologist,).</li><li>Certification in Alcohol and Drug Counseling is highly desirable.&nbsp;</li></ul><h4>*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.</h4><h4>REQUIRED:&nbsp;</h4><h4>The Application Packet:You must submit all requested items below. Failure to do so will be deemed as an incomplete application.</h4>1. Attach a Resume demonstrating you meeting minimum qualifications; AND2. Attach a Cover Letter addressing the following:&nbsp;<ul><li>Demonstrate your experience working with diverse vulnerable populations; and</li><li>How you meet the qualifications for this position, the Black Cultural KSA; and&nbsp;</li><li>Why you are interested in the position.</li></ul><h4>ADDITIONAL INFORMATION:</h4>Type of Position: This position is eligible for overtime.Type: RepresentedFLSA: Non-Exempt Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.Questions?Recruiter:Amanda ArmstrongEmail:<a href="mailto:amanda.armstrong@multco.us" target="_blank">amanda.armstrong@multco.us</a>Phone:+1 (971) 5001688Application information may be used throughout the entire selection process. This process is subject to change without notice.Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Job Profile:6365 - Mental Health Consultant

Multnomah County

Juvenile Detention Mental Health Consultant Black Cultural KSA - $1,500 Hiring Incentive + 10% Jail side Hourly Premium + 4% KSA Hourly Premium (Work Location FLOAT)

<h4>Thanks for your interest in Children's Mercy!</h4>Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.<h4>Overview</h4>The Care Management Specialist promotes positive patient and family experience by partnering with the health care team, external agencies, and payers to support care coordination during admission. The role, based on assignment, includes serving as a liaison between internal teams, external agencies/facilities, patients, and caregivers to provide exceptional care coordination for successful discharge. Coordinating patient progression activities during the patient's hospital course, supporting utilization management functions, and administrative functions for the Care Management Department. The Care Management Specialist fosters collaboration to positively impact patient safety and care quality. The Care Management Specialist works in partnership with the health care team to support coordination of care to improve patient care and safety; Assists in facilitating interdisciplinary communications during inpatient care. The position also provides administrative support to the Care Management department, UR, RN, and SW Care Managers, and assigned resident team. This includes accountability for delegated non-licensed activities such as scheduling appointments, obtaining signed referral documents, arranging inpatient studies and procedures, follow-up appointments and facilitation of communication with community agencies and PCP offices, creating and updating databases, preparing and disseminating reports, and ordering supplies and equipment.Day Shift, Monday through Friday, 7:30am - 4:00pm.&nbsp;At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.<h4>Responsibilities</h4><ul><li>Facilitate psychiatric transfers in collaboration&nbsp;with our Social Work and AMHS providers.</li><li>Serves as liaison between internal teams, external agencies/facilities, patient, and caregivers in providing exceptional care coordination for successful discharge to the next level of care.</li><li>Coordinates timely and effective patient progression activities during the hospital stay.</li><li>Supports Utilization Management functions for Care Management Department</li><li>Administrative Support for Care Management Department</li><li>Participate in ongoing professional development activities, making a meaningful contribution to quality improvement and continuing education of self and others.</li></ul><h4>Qualifications</h4><ul><li>Bachelor's Degree and 1-2 years' experience. Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions. OR</li><li>High School diploma or equivalent and 3-5 years' experience. Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.</li></ul><h4>Benefits at Children's Mercy</h4>The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits. <h4>Starting Pay</h4>Our pay ranges are market competitive. The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.<h4>Remote Work/Work from Home</h4> This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.<h4>EEO Employer/Disabled/Vet</h4>Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.<h4>Our commitment to Diversity &amp; Inclusion</h4>CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.<h4>Need help finding the right job?</h4>We can recommend jobs specifically for you!Click here to get started.

Children's Mercy Kansas City

Care Management Specialist

ABOUT THE ROLEThe Chief Operations Officer (COO) will serve as a critical member of the executive management team. In collaboration with the CEO and the Leadership Team, the COO will articulate and implement the strategic vision through the Centers and provide leadership for the Association's strategic direction, membership strategy, facilities management, financial stability, community relations, staffing, development and organizational planning. The COO must be knowledgeable of and embrace our diverse community, its opportunities, challenges, needs and resources and have a broad knowledge of the YMCA locally, nationally, and worldwide.The COO must participate and nurture broad networks of alliances with others to exchange knowledge and information in support of change initiatives. Additionally, the COO must set goals, monitor work, evaluate results, and hold the organization accountable to ensure departmental and organization objectives are met and are in line with the needs and mission of the Association.This position requires a team player with the ability to effectively work with stakeholders in the community, members, staff and volunteers. A key competency requirement of the COO is to multi-task proficiently, create, shape and track the strategic direction and business plan against new and existing initiatives with the Metropolitan Board of Directors and Center Boards of Managers.The COO must have proven broad leadership skills and the ability to achieve organizational and community change. The COO must be future-oriented, a sound planner and organizer to establish and direct the achievement of long-range strategic goals.The COO will manage a budget of at least $75 million, with an overall Association budget of $110 million, including a mix of membership, program, and facilities, and also engage the Board of Directors frequently under the direction of the CEO.WHAT YOU WILL DOCulture<ul><li>Promote and nurture a positive and inclusive organizational culture that aligns with the organization's values and mission.</li><li>Implement programs and initiatives that enhance employee engagement, morale, and professional development.</li><li>Act as a role model for organizational values, fostering a collaborative and respectful work environment.</li><li>Facilitate internal communications and ensure that the organizational culture is reflected in all operational practices.</li><li>Work in strong partnership with each Leader amongst the Leadership Team to ensure business and mission integration. The Leadership Team Culture is cohesive and silos are not accepted.</li></ul>Membership<ul><li>Develop and execute strategies to attract, retain, and engage members, ensuring a high level of satisfaction and loyalty.</li><li>Monitor and analyze membership trends, feedback, and needs to inform program development and service enhancements.</li><li>Oversee membership services, including onboarding, support, and renewal processes.</li><li>Coordinate with marketing and communications teams to promote membership benefits and initiatives.</li></ul>Facilities and Real Estate Strategy Management<ul><li>Develop and manage the strategic plan for facilities and real estate, including acquisition, leasing, maintenance, and development.</li><li>Oversee the management of physical assets, ensuring they meet the needs of the organization and are maintained to a high standard.</li><li>Collaborate with external vendors, contractors, and real estate professionals to negotiate contracts and manage projects.</li><li>Ensure compliance with all relevant regulations and standards related to facilities and real estate.</li></ul>Operational Leadership<ul><li>Develop and implement operational strategies to enhance efficiency, effectiveness, and service delivery across the organization.</li><li>Oversee day-to-day operations, ensuring adherence to policies, procedures, and best practices.</li><li>Provide strategic direction and oversight for all operational activities, ensuring alignment with the YMCA's mission and goals.</li><li>Lead and mentor a diverse team of operational staff, fostering a culture of accountability and high performance.</li><li>Ensures the operational growth of the YMCA, which includes but is not limited to expansion, community member recruitment and retention, pricing strategies, new site development, collaborations, and mergers and acquisitions. Guides the organization to make tough choices about what to stop, start, and continue.</li><li>Analyze operational performance metrics and identify areas for improvement; implement solutions to address challenges and capitalize on opportunities.</li><li>Collaborate with senior leadership to align operational initiatives with the organization's overall strategic objectives.</li></ul>Camping Services<ul><li>Provide leadership and direction to ensure the efficient operation of all camping programs, facilities, and services, aligning with the organization's mission and strategic goals.</li><li>Drive continuous improvement in the delivery of camping experiences, ensuring high-quality programming, safety, and inclusivity for diverse participant populations.</li><li>Oversee budgets, optimize resource allocation, and oversee facility maintenance to ensure fiscal responsibility and the sustainability of camping operations including management of a large Camping Services Capital Project.</li></ul>Strategic Framework Integration<ul><li>In partnership with the Board of Directors and CEO, implement the Association's new strategic vision of Center for Community Well-Being, as well as develop and implement new initiatives that reflect the organization's mission.</li><li>Lead and bring to life the Healthy Living area of impact and Pathways to Belonging concept and ensure continued integration with all areas of impact within the Strategic Framework.</li></ul>Financial Management, Data Evaluation and Sustainability<ul><li>Work closely with the CFO and Leadership Team to develop and manage the annual operating budget and ensure alignment with the Association's strategic vision.</li><li>Monitor financial performance regularly and monthly to identify opportunities for revenue generation and cost savings.</li><li>Work in regular partnership with Senior Leadership to accurately forecast changes to operations and create corrective action plans as necessary.</li><li>Ensure the delivery of qualitative and quantitative goals and outcomes of operational activities.</li><li>Work collaboratively to coordinate and analyze the appropriate data to inform operational decision-making processes and implement corrective measures if required.</li><li>Monitor operations to ensure sound fiscal and system management to ensure financial and impact sustainability.</li></ul>Organizational Leadership, Strategy and Staff Management<ul><li>In coordination with the Chief Executive Officer and Leadership Team, play a key role in the overall development, strategic planning, and fiscal management of operational activities across 28 operations, 190 Program sites, 3 Camps, multiple Association departments, and 2,000+ staff.</li><li>Directly supervise and lead multiple layers of staff; develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating vision, implementing yearly staff development plans and mentoring. Coordinate with the leadership team to identify and create leadership and professional development opportunities for staff.</li><li>Implement policies and procedures to optimize efficiency and effectiveness and mitigate risks across departments, including program management, facilities management, and member services.</li><li>Work with Leadership Team to establish staffing plans to achieve goals and objectives and approve hiring decisions for new Center Leadership staff.</li><li>Cultivate relationships with community stakeholders, government agencies, and partner organizations to strengthen the YMCA's presence and impact in the Greater Los Angeles area; serve as liaison to key agencies and partners.</li><li>Represent the YMCA at public events, forums, and networking opportunities to promote our mission and build strategic alliances.</li><li>Represent the Association on relevant internal and volunteer committees and task forces, as well as at outside speaking engagements, conference panels and trainings.</li></ul>Board Responsibilities<ul><li>Works directly with assigned committees of the Board to explore strategies, develop policies, oversee policy implementation and meet the related needs of the Board.</li></ul>Qualifications<ul><li>A minimum of ten (10) years of organizational executive leadership experience in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at an organization serving diverse communities.</li><li>Passion for the Association's mission and purpose and an ability to communicate this passion to others.</li><li>Strong financial acumen; knowledge of fiscal management principles, planning, budgeting, and reporting.</li><li>Demonstrated experience leading and managing a high-performing team in a multi-site structure that includes professional development and mentorship.</li><li>Comprehensive working knowledge of membership acquisition and retention, volunteer recruitment, philanthropy, organizational structure, budgeting, administrative operations, fundraising and integrating them effectively.</li><li>Demonstrated ability to analyze and compile complex data for planning and reporting purposes.</li><li>Excellent communication skills, both written and oral, with the ability to represent the organization internally and externally across a wide range of stakeholders and constituencies.</li><li>Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.</li><li>Strong community awareness and astuteness.</li><li>Ability to successfully navigate in a fast-paced, outcomes-driven and entrepreneurial environment.</li><li>Demonstrated commitment to the values of diversity, inclusiveness and empowerment.</li><li>Bachelor's degree preferred; advanced degree is strongly desired.</li><li>This position requires the final candidate to successfully pass an E-Verify check - for more information about E-Verify, please visit <a href="https://www.e-verify.gov/employees/e-verify-overview" target="_blank">https://www.e-verify.gov/employees/e-verify-overview</a></li></ul>About You:This is an exciting position for a passionate and experienced transformational leader with a commitment to mission and an interest in joining a dynamic organization. The COO will be charged with building on the success of a strong membership acquisition strategy and leading organizational transformation, through advancing an innovative vision, leveraging proven and emerging approaches.You are energized by people and facilities and wake up excited to help every community succeed and thrive. You are a master of interpersonal relations and possess a perpetual interest and proven track record in helping organizations integrate diverse membership bases, leadership development, policy, communications, fiscal management, and culture to improve organizational performance.CHECK OUT OUR BENEFITS:🏥 👓Healthcare for you &amp; your family: Comprehensive Medical, Dental, and Vision insurance plans to keep you and your family covered.✈️🏖️Take time away from work: Enjoy 10 Paid Holidays including 2 Flexible Floating Holiday Vacation Days and paid vacation time to get away and relax.🏊 Free Access to All 27 Greater LA Branches: Dive into fun and fitness anytime, anywhere across our vibrant community of facilities.👧🧒 Give Your Kids the Best! Enjoy free before and after school child care at select locations for your little ones, along with complimentary sports and youth classes - it's a win-win for everyone! (some limitations apply)🌟 Celebrate Your Health &amp; Well-being: We believe in self-care, so enjoy a paid day off annually dedicated entirely to your wellness and rejuvenation and we offer paid sick leave.🤸‍🎨 Get Active &amp; Creative with the Whole Family: Grab a 20% discount on our exciting LA Y programs and treat yourself to a myriad of activities designed to keep you energized and inspired!🏕️ Adventure Awaits: Enjoy a whopping 25% discount on day camps for your kids, creating memorable experiences for them while you save big.🌴 Plan for the Future: We'll help you start preparing for tomorrow with a 10% <a href="https://www.yretirement.org/" target="_blank">Y Retirement Fund</a> contribution (upon eligibility) and access to the Y Retirement 403(b) Savings Plan (tax-deferred and Roth options).📚🎓 Lifelong Learning: Embrace growth with paid training, leadership development opportunities, and tuition assistance to help you reach your professional goals.💳💵 Financial Wellness Matters: Staff are able to enjoy access to Rize Credit Union and can save big on everyday purchases with several discount programs, including access to PerkSpot!💎That's Not All: There is a treasure trove of additional perks waiting for you! Imagine combining your passion for education with these amazing benefits - that's the kind of impact we're talking about!As part of our dedication to the diversity of our staff, the Association is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. People of color, people with disabilities, women, and LGBTQ candidates are strongly encouraged to apply.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://ymcala.workbrightats.com/jobs/1166458-101562.html" target="_blank">https://ymcala.workbrightats.com/jobs/1166458-101562.html</a> &nbsp;

Chief Operating Officer - YMCA of Metropolitan Los Angeles

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The Customer Service Supervisor is responsible for fostering a results-driven team environment to meet operational performance goals and deliver an exceptional customer experience. This role focuses on aligning service delivery with customer needs and expectations, regulatory requirements, and company objectives. The scope includes managing all office activities, including call center operations, billing, collections, and revenue integrity, while supporting field service operations. The Supervisor ensures consistent policy adherence, drives process improvement, and supports divisional customer service efforts. Primary Duties/Responsibilities: <ul><li>Customer Service Operations:<ul><li>Manage daily customer service activities, including call center operations, billing, collections, and field service coordination.</li><li>Ensure timely response to customer inquiries, regulatory complaints, and escalations.</li><li>Oversee scheduling and staff assignments to maintain efficient service levels.</li><li>Monitor and report on key performance indicators (KPIs) to upper management.</li><li>Lead initiatives for process improvement, including system upgrades and special projects.</li></ul></li><li>Team Leadership and Development:<ul><li>Supervise and mentor Customer Service Representatives (CSRs), fostering a collaborative and productive work environment.</li><li>Conduct regular performance reviews and provide feedback to enhance staff capabilities.</li><li>Develop and implement training programs to maintain high service standards.</li><li>Promote employee engagement through recognition, incentives, and a positive workplace culture. </li><li>Act as a backup for other supervisors/managers in other locations.</li></ul></li><li>Regulatory Compliance and Complaint Management:<ul><li>Ensure compliance with Delaware Public Service Commission (DEPSC) guidelines and other regulatory requirements.</li><li>Respond to regulatory complaints and attend hearings as needed.</li><li>Maintain accurate records and audit controls to support regulatory and internal compliance.</li></ul></li><li>Collections and Field Service Management:<ul><li>Develop and implement collection strategies, including targeted campaigns and follow-ups.</li><li>Monitor accounts receivable and generate reports for financial oversight.</li><li>Review and resolve customer disputes, collaborating with field service teams for meter tests and related inquiries.</li><li>Work with field service operations to meet customer expectations and maintain appointment commitments.</li></ul></li><li>Revenue Integrity and Billing:<ul><li>Ensure timely and accurate billing by addressing pending accounts and minimizing estimates.</li><li>Review top-user accounts to ensure accuracy and timely billing.</li><li>Manage leak adjustment reviews and other back-office functions.</li><li>Collaborate with the rates department for testing and implementing rate changes in the billing system.</li></ul></li><li>Reporting and Metrics:<ul><li>Prepare daily, weekly, and monthly reports on key performance indicators for upper management.</li><li>Track and analyze trends in call center activity, collections, and field operations.</li><li>Support divisional projects to improve the overall customer experience, including system upgrades and process improvements.</li><li>Identify and implement opportunities for operational efficiencies and improved customer service delivery.</li></ul></li><li>Budget and Auditing:<ul><li>Ensure compliance with financial controls, including cash collection, deposits, and audit requirements.</li><li>Contribute to the budgeting process for customer service operations.</li></ul></li></ul> Work Environment: <ul><li>Some travel will be required within the Utility footprint.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's degree in a relevant field or equivalent work experience.</li><li>Minimum of 5 years of experience in contact center, billing, collections, payments or metering operations or similar customer care and back-office operations.</li><li>Experience in a regulated utility environment is a plus.</li><li>Experience managing in a union environment is preferred.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong knowledge of accounting, billing, collections, cash management, and field service processes.</li><li>Proven ability to manage customers, clients, and regulators diplomatically and professionally.</li><li>Excellent leadership, multitasking, and organizational skills.</li><li>Proficient in software and tools including Excel, Word, CC&amp;B, Mobile Workforce Management, and Google applications.</li><li>Familiarity with IVR and customer website portals.</li><li>Strong written and verbal communication skills with the ability to prepare technical reports and present to diverse audiences.</li><li>Capable of working under pressure and making sound business decisions.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid driver's license is required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Supervisor Customer Service

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Do you enjoy a dynamic, collaborative work environment where you can make a mark?&nbsp; Are you someone who knows how to drive significant business results and build new partnerships?&nbsp; Are you excited to join and create a team culture that is opportunistic, innovative, accountable, customer-oriented and results-focused?&nbsp; The American Express Director of Account Development / Client Management oversees an exciting portfolio of small to medium Merchants (B2B and B2C) concentrated primarily in Tennessee and other surrounding states.&nbsp; As the Director, you will be responsible for leading a team of 6 Senior Client Managers to grow revenue, by establishing mutually-beneficial and profitable, long-lasting relationships with merchant accounts.&nbsp; Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies. You will oversee a dynamic team in the Southern Region, with more than $6.1B in American Express charge volume and 500+ merchant relationships.&nbsp; If you want to join one of the world’s most respected brands and be a part of our future, this role is for you.In this role you will:<ul><li>Lead a team of 6 senior client managers, supporting approximately 500+ Merchant accounts with more than $6.1B in charge volume.</li><li>Travel to the following states; North Carolina, South Carolina, Tennessee, Arkansas, Louisiana, and Kansas&nbsp;</li><li>Develop and build a top-performing team to retain and drive increased American Express’ business (B2B and B2C) by growing revenue and improving share. This includes helping your team identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.</li><li>Lead team to deepen their understanding of Merchant needs so they can align American Express’ value proposition and increase share by customizing and reinforcing our value proposition using financials.</li><li>Cultivate a culture of learning, strong challenger sales and consultative relationship management.</li><li>Define what winning looks like and collaborate across the Enterprise to deliver holistic value that leads to incremental revenue.</li><li>Embrace the fast-changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators.</li><li>Ensure that American Express is front and center for our valued clients. Modeling key sales behaviors and skills and balance deal vs. skill coaching.</li><li>Increase Merchant Satisfaction and maximize profits with an enterprise thinking approach.</li></ul>Minimum Qualifications:<ul><li>Proven people leader with demonstrated ability of building a top-performing sales and account development team. Focus will be on B2B sales growth.</li><li>Track record of driving superior sales results through others by providing strong thought leadership, clear prioritization / pipeline management, sound decision-making and creative problem-solving.</li><li>Innovative leader who has strong change management skills and leads with a growth mindset. Willing and able to contribute directly to team efforts and results.</li><li>Uses breakthrough thinking to generate insights, alternatives, and opportunities for business growth/new merchant solutions. Strong business knowledge and financial acumen is a must.</li><li>Strong demonstration of Challenger skills and ability to work with C level executives to grow revenues.</li><li>Ability to collaborate, be flexible and manage change in a fast-paced, dynamic business environment. Use networks inside and outside the business to provide support in delivering goals.</li><li>Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.</li><li>Existing people leader strongly preferred.&nbsp;</li><li>Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.</li><li>Bachelors strongly preferred.&nbsp;</li><li>LOCATION: Position is virtual with candidate residing in Nashville or Memphis TN areas.</li></ul>REQUIRED: Travel required 20% when business travel resumesSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director - Client Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This team operates within the Global Commercial Services (GCS) Commercial Business Enablement organization to serve as first line and represent the business to ensure we effectively delivery against our expanding regulatory requirements and compliance goals as regulatory demands continue to evolve. We work to ensure compliance with internal and external regulations. The Director, AML/KYC Projects will join an expanding team to support the growing regulatory change demands and evolution of the team to strengthen first-line project governance and execution to drive consistency in approach to govern and execute projects to better align with regulatory expectations, implement industry best-practices and ultimately deliver against our regulatory change initiatives in an efficient and effective manner.How will you make an impact in this role?<ul><li>Lead high priority cross-functional regulatory change initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside GCS and cross-functional teams (eg: GSG, Compliance, GCO)</li><li>Be a strong leader and team player with the ability to build relationships and influence decisions without direct authority</li><li>Collaborate with cross-functional teams to ensure strategic alignment across critical stakeholder</li><li>Establish consistent project governance and use of project management tools across the team to effectively manage projects to drive resolution of risks, issues and challenges related to projects</li><li>Ensure on time and accurate delivery of regulatory change projects to meet Organization’s internal policies, professional, legal and regulatory standards</li><li>Ensure team is articulating clear requirements to our Technology partners to deliver accurate and timely solution</li><li>Coach team to translate requirements into concepts and user experience design&nbsp;– associate with stakeholders/ business partners to document design suggestions</li><li>Cultivate a best-in-class and growth mindset culture through team building and colleague engagement activities.</li><li>Challenge the status quo and remove barriers creatively.</li></ul>Minimum Qualifications<ul><li>5+ years of experience in risk management, strategy and execution, program management, project management, and/or other consulting services</li><li>Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress</li><li>Superlative verbal and written communication skills with the ability to effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort amongst senior leaders both informally and formally</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority</li><li>Experience delivering large, complex, enterprise-level initiatives with multiple partners under high pressure and tight timeframes</li><li>Regulatory (Sanctions, KYC, AML, or Anti-Corruption) experience</li><li>Problem solving ability with creativity and positivity</li><li>Agile learner who can absorb new information quickly in order to meaningfully and strategically drive outcomes for the team’s regulatory change projects&nbsp;</li></ul>Preferred Qualifications<ul><li>Bachelor’s Degree in a relevant field.Master’s Degree considered favorably</li><li>Project Management Professional (PMP) certification</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Regulatory Change Project Management

The Purpose of This Role The Vision and Mission of Solutions Office is to enable our internal customers and clients with simple, intuitive, and scalable solutions to reduce risk and effort. In this role, you will lead the projects, gather, access and scope requirements, groom the stories in collaboration with development and automation teams and rollout the solutions to the users. You will also be required to work on complex data requests which include gathering the data from Fidelity systems, use excel to analyze, consolidate, and summarize the data in the required format and deliver to requestors. The Expertise We’re Looking For<ul><li>Proficient in data analysis and reporting </li><li>Proficient in MS Word, Excel, and PowerPoint </li><li>Proficient in pulling reports from different sources, aggregating, and summarizing in the client’s required format. </li><li>Proficient in requirement gathering, analysis and documentation </li><li>Proficient in understanding business processes and creating process flows </li><li>Ability to complete complex requests needing high degree of domain and process knowledge </li><li>Facilitate discussions with diversified stakeholders </li><li>Flexible, with a willingness to adapt to the changing needs of the solutions office </li><li>Bachelor’s degree preferred </li></ul>The Value You Deliver RM Support Request Execution <ul><li>Execute on activities related to (but not limited to) producing client-specific content, fulfilling internal and external data requests, and performing plan service reviews and enablement activities </li><li>Support the needs of the Relationship Management team, internal business partners and other Relationship Mgmt. support teams </li><li>Identify, capture, analyze, consolidate, and distribute data in requested format </li><li>Process requests according to business requirements and documented procedures in a timely manner </li><li>QC output to ensure data accuracy and adherence to specifications </li><li>Seek clarification and refine requirements by interacting with the requestors </li><li>Log, track and communicate status of request to key stakeholders </li></ul>Project Management and Process Optimization <ul><li>Pursue opportunities to streamline, improve and standardize processes </li><li>Identify and implement best practices when executing on team activities </li><li>Identify and troubleshoot complex process points with the Managing Directors </li><li>Managed and cultivate strategic relationships with Managing Directors </li><li>Track progress and follow up with key stakeholders </li><li>Pilot and deploy solutions </li><li>Work with aligned partners on tech solutions </li><li>Collaborating with Senior Leaders to keep projects on task </li></ul>Skills you Bring<ul><li>Strong analytical, problem solving and organizational skills </li><li>Building trust with end-customers (Relationship managers and business partners) </li><li>Strong work ethic with focus on continuous improvement and enhancing the team environment. </li><li>Experience performing sophisticated data analysis and data aggregation </li><li>Keen ability to navigate organization to find information </li><li>Penchant for detail, quality assurance and timely delivery </li><li>Excellent verbal, written and interpersonal communication skills </li><li>Project management experience </li><li>Story telling, process flow and road mapping skills </li><li>Strategic thinking across teams and processes </li><li>Proven professional demeanor and ability to engage multiple levels of the organization; work independently with minimal direction. </li><li>Influencing Leadership levels </li><li>Coaching and mentoring within domain </li></ul><h4>Company Overview</h4>&nbsp; Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com(opens in a new tab). We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity Investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com(opens in a new tab).Fidelity’s hybrid working model&nbsp;(opens in a new tab)blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Business Analyst

The Value-Based Care Management Registered Nurse interacts in-person and telephonically with chronic kidney disease patients, families, and support networks to provide comprehensive assistance in all areas related to ongoing education, medical history, medications, development of support systems, lifestyle changes and behavior modifications, thereby reducing future medical costs with early identification and support for dialysis and transplant needs.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.<ul><li>Responsible for the Value Base Care clinical operations activities across the continuum of care from assessing, implementing, coordinating, monitoring, and evaluating.</li><li>Provides health education and treatment decision support for patients.</li><li>Collaborates with the patient, patient support, and interdisciplinary team including the dialysis clinic, hospital, and physician practices in assessing the patient's needs.</li><li>Conducts onsite in-person patient visits and outbound calls to assess patient's current health status, identifying gaps or barriers in treatment plans.</li><li>Coordinates with and provides consultation with physicians and other health care professionals to support the quality and the level of care provided for patients affected by Chronic Kidney Disease/ End Stage Kidney Disease.</li><li>Assists with early identification and support for dialysis and transplant needs by working closely with the Nephrologist and Value Base Care Team.</li><li>Provides patient education to assist with self-management.</li><li>Knowledge of and comply with federal, state, local laws, and regulations, including health care professionals practice act requirements.</li><li>Performs duties at all times within limitations established by and in accordance with company policy and procedures, applicable state and federal laws and regulations.</li><li>Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.</li></ul>

781 Project Management / Professional Services Jobs